2 0 1 8 A N N U A L R E P O R T

Forty-four years of bringing care, wherever

you call home.

We celebrate the year’s accomplishments through continued service to the community. This year has been one of transition for WestMass ElderCare. Priscilla Chalmers led the agency for many years and we wish her the best in retirement. Roseann Martoccia joined the organization with experience in home and community based industry along with tremendous respect for WMEC. WMEC is strong and our staff are professional, committed to the mission and provide quality service to each consumer and family with whom we work. 2018 was a year of continued growth for the agency which reflects the demographic of increasing numbers of older people, especially those over age 85. Families and caregivers do so much for their loved ones, however, they need support to care for loved ones and to navigate complex

health care and service delivery systems. We also see the growing need for support for persons with dementia and those who care for them. Areas of collaboration, growth and new initiatives are highlighted here, we are grateful for the services provided in all agency programs—Information and Referral, Options Counseling, Caregiver Supports, Home Care, Housing Supports, Adult Family Care, Nutrition, Personal Care Management, Ombudsman, Money Management, Senior Care Options, One Care, and Care Alliance of Western Massachusetts (CAWM). Beginning last September and for months following, WMEC staff collaborated with Enlace

de Familias and many other local and regional entities to assist those in need impacted by Hurricane Maria. Planning and design for implementation of the Long Term Services & Supports Community Partner Program through Care Alliance of Western MA was underway. The Rainbow Supper Club had an active year offering dinner and programs monthly to the LGBT elder community and allies in partnership with the Holyoke Council on Aging. WMEC actively participated in workforce development initiatives and Age and Dementia Friendly work in the region. We remain energized about the collaborations that we have made and will continue to make with health care partners, our vendor network, local communities and other community based organizations, as we strive to serve the diverse needs of our region. As always, we are person-centered in our approach to care. We are grateful for the continued support of local officials, the state and federal legislative delegation and our community partners as we continue to assist individuals to stay at home and in their communities. WMEC is so appreciative of the guidance from the Board of Directors, Area Agency on Aging Advisory Council, Money Management Advisory Council along with volunteers who give of their time and skills and staff who make the work all happen.

ROSEANN MARTOCCIA Executive Director

JAMES BELL

President, Board of Directors

Greetings!

P R E S I D E N T ’S & E X E C U T I V E D I R E C T O R’S M E S S AG E

MunicipalitiesCity of ChicopeeCity of HolyokeCity of Ludlow

Private DonorsThe Amanti FamilyAnnonymousJim & Kate AntilDennis AntonPaul BaldigaJames BellThe Bergeron FamilyBarbara BernardRita A. BernierBetti BoggisBruce & Carmela BondJoanne BorkowskiJeanne BourdeauLillian BousquetCharles BowersElbert & Bernice BowlerJoseph & Debra BradyTerence BresnahanBrenda BronnerDeborah Brown Christine Brown Judi BryskiewiczGarry & Cynthia BurgessJanet M. CapletteDennis CaronChristopher M. CarrPriscilla ChalmersChang & Young Sook ChoiLouise G. CitronConstance ClancyPatricia ClaytonDouglas & Regina Collins

Mr. & Mrs. Henry G. Conkey

Irene ConstanteneKenneth CouncilRobert L. CoutureJimmy CraftMaria DesmaraisDennis & Linda

DesmaraisGary DonnellyEmily DouglasJackie DronskiRick DubourRenee DufresneRobert & Jeannine

DuquetteSusan DziczekKenneth EllisDouglas & Kathleen

EngebretsonMaricely Faentes LaSantaTony FatalFlorence FernandesPaula FicMartin J. Finn IIKaren FiskJoan & Ed FitzgeraldHelene FlorioBernard FontaineEmily FoxRoger M. GagnonRita GaudetNancy GendronRobert GoffVictor GonzalezJeannine GuinardMary & Doug GuyettPeter & Nancy Guz

Barry & Cindy HampsonJane Harwood McGinnisJohn & Karen HebertRon & Judi HebertGary HuberJim JackowskiDorothy JarryMarianne JerzykJohn JuchniewiczStephen & Linda KapinosLarry KatzMaria KonczakDonna A. KuenzelLionel & Betty LaBelleTheresa LaBrieLouise & Lawrence LaBrieAlfred & Lynn LaBriePeg & Dick LacosteNancy & Robert

LaferriereConstance LafleurPeter LaFreniereMichelle LandryRoger LandryJames LapierreLorraine D. LavalleeJoanne LeblondDonna LemoineParicia M. LeveilleLois & Stephen LevinGeorgia LiseeGisele LizotteTerry LozyniakAnne MacDonadPatricia L. MacMillanEmily A. MannMr. & Mrs. Aldo

Martinelli

Roseann MartocciaScott & Donna MasonChristy MaxwellR. & Bethany MaynardDebra MerchantThe Mercieri FamilyGail & Tom MiskellSandra & Raymond

MitchellCatherine MitchellMaureen Mitchell TindellDorothy MonteiroJesse & Dianne MorenoHeather Mosher

and familyJim & Winnie MoynihanMichael MurrayMr. & Mrs. William

MurrayMary MuzzyMartha & Ed NapierskiKaren NealonPaul PageJoan R. ParksLinda ParlengasPatrice PatlaDechen Pema Kate PhelonMarilyn PicardElba PiresNancy PlaczekElaine PlutaPatricia PoolerMichael & Deborah

PouliotVagal Pratibha Susan ProulxMaurice Proulx

We are grateful to those whose generosity has helped make a difference in the quality of life of the people we serve.

D O N O R L I S T

Therese RicardClaire RinguetteMarie A. RobertsAngel Rodriguez InserniKathleen RooneyDon SamsonHenry & Dorothy SeidelPhyllis SheaMiquelina SilvaWalter S. Skrobot, Jr.Kathy SkwiraJudy SmithGail SmithPaula StachowiczDoris StewartFred, Judy & Meghan

SullivanLisa & Matt SwedisWalt & Judy SzafirJudith TeahanPatricia ThiviergeJames TillotsonGeraldine TroieDenis VermetteDenise VermetteCarol WernickGail WhelihanLinda & Mike YanacaJohn Zajdel

Corporate Foundation DonorsAAA Pioneer ValleyAll Saints Episcopal

ChurchArnold’s MeatBags, Baubles & ChocolateBig Y Foods, Inc.Bresnahan InsuranceCapuano CareCarr Property

Management Inc..Colony Care at HomeCostcoEastern Hampshire

District CourtEmployees of Advance

Mfg. Co. Inc.

Holyoke Gas & Electric Department

Knights of Columbus, Fairview Council #4044

Marcotte FordMass DOT FamilyNorth Shore Elder

ServicesPeoplesBankProfessional Medical

Services Inc.Randall’s FarmUnited Bank Foundation

MassachusettsUniversity of Ma.

Physics Dept.Victory Home Health

Care Inc.WMEC Sunshine Fund

In Honor ofLilia BradyPriscilla ChalmersCurrent ClientsThomas DufresneKelly DwyerDaniel FayKaren Fisk as she steps

into the futureHelena JuchniewiczHelen KapinosLeona LeveillePhyllis Tougas

In Memory ofFlorence AdamsEdith BaldigaVito & Loretta BellRichard BourdeauRuth BousquetJune BowersMargaret ClaytonAnna & Larry CoutureGeorge E. CrowePaul & Sylvia Cygan

at ChristmasPaul & Sylvia Cygan on

Mother’s/Father’s Day

Mary DesautelsFrancis X. Desmarais Jr.Priscilla DufresneEstelle DulinFlora Egloff

on Mother’s DayGracinda EvangelistaAnthony Fatal Sr.Joanne GagnonRobert GaronIrene P. Gonet

on Mother’s DayMary-Ann GuinardAnna HampsonGloria HebertNancy Johnson-FinnHalina & Benny KowalskiEdward KwiatkowskiAlbert J. LaBrie Marilyn LaFortuneEstelle L. LandryPhyllis LapierreMaryAnn LaRochePauline LeblondJanice LefebvreLeona L. LeveilleJudy LincourtEvelyn LisakLenny MercieriFleurette A. MoreauOur Mother & SistersMy Mother

on Mother’s DayJames MurrayGerald PatlaLucy & John PatlaJerry PatlaFernando PouliotLionel RobertsLeda SicardCeaser A. SilvaAnna S. Skrobot Walter S. Skrobot Sr.Francis TetraultMieczyslaw TrznadelRita VerrierClaire & John Weir

Municipalities SCO/One Care/Pace

Other Older Americans Act

Nutrition-Donations/St. & Fed./CDBG

Mass Health Commonwealth of Mass

$52,145 $5,861,069 $774,494 $307,741 $1,000,441 $7,317,452 $10,973,820

55.2%

38.5%

5.9%

.4%

UNAUDITED*

FY2018 MAJOR FUNDING SOURCES*

■ Management & General

■ Contracted Consumer Services

■ Subgrants

■ Direct Programs

EXPENSES FY2018*

Older Americans Act Title III FY2018 Grant Awards

Belchertown Council Nutrition Services: on Aging $27,154

Companion/Errand for Caregivers: $4,500

Outreach: $1,500

Chicopee Council on Aging/ Older Adult RiverMills Center Transportation: $5,000

Ware Council on Aging Transportation: $3,750

Katie Defoe-Raymond, RD Nutrition Assessment/ Counseling: $1,440

Ludlow Council on Aging Memory Café for Elders/ Caregivers: $1,875

South Hadley Council Alzheimer’s Caregiver on Aging Support: $2,000

Elder Transportation: $2,500

Valley Opportunity Council Senior Companion for Caregivers: $4,500

Community Legal Aid Elder Law Unit: $20,000

RECIPIENT PROGRAM/AMOUNTAdaptive Equipment: 139

Adult Day Health: 23

Adult Family Care: 303

Alzheimer’s Support: 15

Behavioral Health Services: 25

Brown Bag Program: 321

Caregiver Specialist/ElderCare Advisor (WMEC): 59

Casemanagement: 3035

Chore/Snow Removal: 69

Clinical Assessment Eligibility and Screens: 962

Care Transitions: 47

Community Choices: 239

Companions: 136

Comprehensive Screening and Service Model: 297

Congregate Housing: 23

Congregate Meals: 2086

Consumer Directed Care: 49

Emergency Funds: 17

Enhanced Community Options Program: 339

Evidenced-based Healthy Aging Programs: 19

Family Caregiver Special Needs Fund Grants: 11

Farmers Market Produce Program: 932

Group Adult Foster Care: 2

Alzheimer’s Dementia Coaching: 8

Home Delivered Meals: 2135

Home Health Aide: 100

Homemaker: 1426

Information & Referral: 9330

Laundry: 173

Legal Assistance: 81

Little Necessities Funds: 11

Medication Dispensing: 28

Money Follows the Person: 2

Money Management: 83

Nursing: 97

Nursing Home Ombudsman: 1011

Nutrition Counseling: 13

Occupational Therapy: 12

One Care Program: 382

Options Counseling: 162

Outreach Contacts: 3686

Personal Care: 751

Personal Care Management: 1430

Personal Emergency Response: 1059

Respite Care: 207

Senior Care Options: 1648

Supportive Day Care: 6

Supportive Home Care Aide: 34

Supportive Housing: 387

Transitional Assistance: 1

Transportation: 394

Volunteers: 129

Individuals Served FY2018PROGRAM/NUMBER OF INDIVIDUALS SERVED

2018 BOARD OF DIRECTORSJames Bell, PresidentHelene Florio, Vice PresidentPatrice Patla, TreasurerDavid Thibault, Secretary

Bernice BowlerJames L. CraigKenneth EllisHelen GarrowKarlene SheaJames K. Tillotson

2018 CITIZENS ADVISORY COUNCILPhilippe Denette, Chair Carla Roberts, Vice Chair

Jeanne AhernMaire-Brighid BresnahanAgnes BriereJoanne ChusloBeverly FeichaJoyce GayPhyllis IchtonDorothy E. MartinGwen MorrisseyEsther PierceJoan PooleSusan Terault

FY18 MONEY MANAGEMENT ADVISORY COUNCILPamela BronnerJanine ConnorDebbie JohnsonDiosdado Lopez Phyllis SmigielJan StiefelDonna Wiley

A PROUD MEMBER OF AARPAlliance of Information &

Referral SystemsChicopee Chamber of CommerceEmployers Association of

the NortheastHolyoke Chamber of CommerceHome Care Aide CouncilHuman Service ForumMassachusetts Association of

Older AmericansMassachusetts Home Care

Association Massachusetts Meals on WheelsMassachusetts Public Health

AssociationMassachusetts Council for Adult

Foster Care

Meals On Wheels Association of America

National Association of Area Agencies on Aging

National Association of Nutrition and Aging Services Program

National Council on AgingSAGE (Services & Advocacy for

Gay, Lesbian, Bisexual and Transgender Elders)

Society for Human Resource Management

Western Massachusetts Elder Care Professionals

4 Valley Mill Road Holyoke, MA 01040 www.wmeldercare.org

Area Agency on Aging Aging Services Access Point

Our Mission is to preserve the dignity, independence and quality of life of elders and persons with disabilities desiring to remain within their own communities.

WestMass ElderCare is funded in part by grants and contracts from the Massachusetts Executive Office of Elder Affairs. We are part of a network of Aging Services Access Points and Area Agencies on Aging: www.800AgeInfo.com, 1-800-AGE-INFO

Serving Holyoke, Chicopee, Ludlow, Granby, Ware, South Hadley, Belchertown and surrounding communities

RECIPIENT PROGRAM/AMOUNT

Open & Affirming

Toll Free: 800-462-2301 | Phone: 413-538-9020 | TTY: 800-875-0287 | Fax: 413-538-6258 | Email: info@wmeldercare.org