Formal letter of complaint

Decide whether these sentences are formal or informal.

Formal vs. Informal

But I’m afraid you can’t stay with us because we’re going to Paris.

However, when I got home I discovered it was broken.

My family can’t wait to meet you.

I am writing to you in order to complain about the goods and service in your shop.

I look forward to hearing from you soon.

What about coming in the Easter holidays?

It was great to hear from you.

What is more, when I asked to see the manager the assistant was very rude.

By the way, have you been horseriding since I left?

I would appreciate an apology from the manager.

Choose the sentences to complete the following letter.

Letter gap fill

Dear Sir or Madam,

.............. .

On 18th June I bought an MP3 player at your store. .............. . As a result, I took it back to the store the following day. There, I was told that I could only have a refund if I returned it in its original box, which I had removed. .............. . In the end, I left the shop with a replacement MP3 player but once again I discovered it was faulty.

I demand a full refund immediately. Furthermore, ............................ . .................................. .

..............

Yours faithfully,

You recently stayed in a hotel with your family in London. The room was dirty and noisy, the food was dreadful and none of the staff seemed to want to help you.

Write a letter of complaint to the hotel manager and ask for a refund.

Task

I am writing to you in order to complain about

However,

What is more,

I would appreciate

I look forward to

I demand

If I do not hear from you,

Yours faithfully,

Useful language