FOR THE DEVELOPMENT OF MFA MOBILE APPS, E-REGISTER …

Ministry of Foreign Affairs Quotation for the Development of MFA Mobile Apps, e-Register Back-end Management Module & Website Enhancements Reference No: KHELN/ICT/2020/2KQ17

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QUOTATION FOR THE DEVELOPMENT OF

MFA MOBILE APPS, E-REGISTER BACK-END

MANAGEMENT MODULE AND WEBSITE ENHANCEMENTS

(KHELN/ICT/2020/2KQ17)


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Table of Contents

1. Introduction ................................................................................................................................ 3

2. Scope of Requirement ............................................................................................................... 4

2.1 Technical Proposal for MFA Mobile Apps and e-Register Back End Management Module 4

2.2 Technical Proposal for MFA Website Enhancements ........................................................... 7

2.3 Commercial Proposal ............................................................................................................. 9

3 Instruction for Responding ...................................................................................................... 10

3.1 Eligibility Criteria .................................................................................................................. 10

3.2 Terms and Conditions .......................................................................................................... 10

3.3 Information Day ................................................................................................................... 11

3.4 Submission of Quotation ..................................................................................................... 11

3.5 Submission Format ............................................................................................................... 12

ANNEX 1 ............................................................................................................................................ 13


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1. Introduction

The world today requires information available at your fingertips. Nowadays, mobile apps can

be used to achieve this. Information related to government agencies that are in the official

websites can now be retrieved in Mobile Apps. In Brunei, nearly all public citizens have their

own mobile phones and this can allow the government to easily reach the public especially in

using their e-services.

The need to have a user-friendly official website is also essential for government agencies

nowadays. An attractive layout and fully functional website can make the public citizens

reliant to visit the website to seek for information.

1.1 Objective

The Ministry of Foreign Affairs (MFA), through its Information and Communication Technology

(ICT) Department is inviting vendors to quote in terms of their proposed solution, workforce

skillset capability, cost and duration for the development of MFA Mobile Apps, E-register Back-

end Management Module and website enhancements to improve public services delivery, the

existing online e-register form and also enhance the layout found in MFA website.

1.2 Background

1.2.1 Ministry of Foreign Affairs (MFA) main function is to handle Brunei Darussalam's

external affairs with other countries. As of today, there are 43 Missions Abroad

representing Brunei Darussalam.

1.2.2 More Information about MFA can be found in its website where public citizens are

able to find the latest information mostly in the area of diplomatic relations with

other countries.

1.2.3 The MFA website can be accessed using the internet browser on desktop, laptop

and mobile devices using the web address www.mfa.gov.bn.

1.2.4 MFA has one of its e-services in the website called e-Register. The online form

enables NATIONALS and PERMANENT RESIDENTS OF BRUNEI DARUSSALAM who

will be travelling abroad either for study, work or leisure to record information of

their travel itinerary abroad. The information provided will allow MFA to get in

touch with users to ensure that users are safe and, if needed, to extend assistance

in cases of emergencies (for example natural disasters, major disasters, civil

unrests, major illnesses).

http://www.mfa.gov.bn/


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1.2.5 The MFA website uses Microsoft SharePoint hosted at EGNC via Central Web

Hosting (http://www.egnc.gov.bn/SitePages/CWH.aspx).

1.2.6 Currently MFA does not have its Mobile Apps for public ease of access to

information and services. It also does not have a back-end management module

for e-Register system for MFA Consular Officers to manage the e-Register

information efficiently.

2. Scope of Requirement

2.1 Technical Proposal for MFA Mobile Apps and e-Register Back End Management Module

The vendor shall quote the following requirements: -

User

MFA Website

APIAPI

Consular Staff

b) E-Register Management Module

a) MFA Mobile Apps

Database server for e-Register hosted at EGNCCentral Web Hosting

(CWH) at EGNC

SMS Gateway

E-Darussalam Database

Identity Document Database

Apps Login Authentication Module

User Identity Authentication Module

Diagram 1

2.1a Development of MFA Mobile Apps (Table 1)

No. Description Compliance (Y/N)

Proposed Solution

1 The MFA mobile apps should contain rich information from the website (www.mfa.gov.bn) such as:

http://www.egnc.gov.bn/SitePages/CWH.aspx



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Proposed Solution

a. consular information, b. travel insurance information, c. emergency contact numbers, d. Visa information, e. Overseas Missions information, f. Diplomatic services, g. Online services such as e-Register,

Online Recruitment and Online Feedback,

h. Any other requested information.

2 The user registration and authentication shall be similar to BruHealth Apps using either e-Darussalam account or self-declaration inputting user details and supporting documents upload.

3 User mobile apps authentication to access the Mobile Apps shall have notification via SMS to users’ Mobile Phone.

4 The MFA Mobile Apps shall have similar function with other countries’ Ministry Of Foreign Affairs mobile apps such as UAE MOFAIC, MOFA Qatar.

5 The MFA Mobile Apps shall have e-Register Module that will replace existing e-Register form in MFA website (http://www.mfa.gov.bn/Pages/e-Register.aspx)

6 The e-Register module in the Mobile Apps shall have its proper back-end database system using SQL Database.

7 The MFA Mobile Apps shall be Android and Apple iOS compatible.

8 The MFA Mobile Apps shall be able to extract the updated contents found in MFA website and proven to be workable.

9 The MFA Mobile Apps shall not have any impact to information retrieval to the Mobile Apps if MFA website is down.

http://www.mfa.gov.bn/Pages/e-Register.aspx

http://www.mfa.gov.bn/Pages/e-Register.aspx


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Proposed Solution

10 The vendor shall propose a better solution than the stated above requirements.

11 The proposed solutions shall be documented properly for the convenience of the MFA support team to maintain the Mobile Apps contents.

12 The proposed solution shall have 1 year warranty plus 1 year Maintenance and Support Services.

2.1b Development of e-Register Back-End Management Module (Table 2)


Proposed Solution

1 The Back-End management module shall provide Protocol and Consular Department staff e-Register management component such as filtering function according to country of embarkment and date of itinerary to keep track of Brunei citizens abroad and able to collaborate with Brunei Enforcement Agencies and Missions Abroad.

2 The Back-End management module shall be able to access the e-Register Module SQL Database.

3 The Back-End management module shall be able to generate and print statistical reports of Bruneian travelling outside the country.

4 The user registration and authentication shall be integrated with item 2.1a (above).

5 The Back-End management module shall be able to access to both using mobile apps and website browser.

6 For the mobile apps, it shall be Android and Apple iOS compatible.


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Proposed Solution

7 For the website browser, it shall be Microsoft Windows and Mac OS compatible.

8 During its implementation, it shall not interrupt the operation of the existing website.

9 The vendor may propose a better solution than the stated above requirements.

10 The proposed solutions shall be documented properly for the convenience of the MFA support team to maintain the e-Register Back-end Management Module.

11 The proposed solution must have 1 year warranty plus 1 year Maintenance and Support Services.

2.2 Technical Proposal for MFA Website Enhancements

The vendor shall quote the following requirements: -

2.2a MFA Website Layout Enhancements (Table 3)


Proposed Solution

1 The MFA website layout enhancement shall have an improved version of the website (www.mfa.gov.bn) where all the current links and menus still retain.

2 The MFA website layout enhancement shall be Windows and Mac OS compatible.

3 The layout enhancement shall not have any effect and downtime to the current MFA website.


5 The proposed solutions shall be documented properly for the convenience



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Proposed Solution

of the MFA support team to maintain the MFA Website.


2.2b Provision of Missions Abroad Interactive map in a new webpage (Table 4)


Proposed Solution

1 The Interface shall be similar to https://codecanyon.net/item/google-maps-with-clickable-countries/3186942

2 The map shall be able to show the location for each Brunei’s Missions Abroad. The end product would be similar to https://dfat.gov.au/geo/pages/countries-and-regions.aspx

3 The interactive map will replace existing Missions Abroad Menu page found in MFA website. (http://www.mfa.gov.bn/Pages/missions-abroad02.aspx)

3 The development shall not have any effect and downtime to the current MFA website.


5 The proposed solutions shall be documented properly for the convenience of the MFA support team to maintain the Interactive Map in the MFA Website.

6 The proposed solution shall have Perpetual license with no yearly subscription payment.


https://dfat.gov.au/geo/pages/countries-and-regions.aspx

https://dfat.gov.au/geo/pages/countries-and-regions.aspx

http://www.mfa.gov.bn/Pages/missions-abroad02.aspx

http://www.mfa.gov.bn/Pages/missions-abroad02.aspx


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2.3 Commercial Proposal

2.3a. Development of MFA Mobile Apps (Table 5)

# Item Quantity Unit Price (BND$) (BND$)

1 MFA Mobile Apps

1 Lot

2 User Registration module with one-time verification code via SMS

3 Developers Training on maintaining the mobile apps

4 1-year Warranty, Maintenance and Support Services

TOTAL

2.3b Development of e-Register Back-End Management Module (Table 6)


1 Back-end database system using SQL Server (Note: SQL Server provided by MFA)

1 Lot

2 Management Module for Protocol and Consular Department staff

3 User’s Manual & Training

4 Developers Training on maintaining the Mobile Apps & Back-end module

5 1-year Warranty, Maintenance and Support Services

TOTAL

2.3c MFA website Layout Enhancement and Missions Abroad Interactive Map (Table 7)


1 Website layout enhancements All web pages

2 Provision and implementation of Missions Abroad interactive map to a new webpage (replacing existing Missions Abroad Menu Page). 1 Lot

3 Users and Developers Training

4 1-year Warranty, Maintenance and Support Services.

TOTAL


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3 Instruction for Responding

3.1 Eligibility Criteria 3.1.1 ICT companies must have an office locally in Brunei Darussalam. 3.1.2 ICT companies are able to commit to Local Business Development (LBD) Quadrant

with size of Business: “Micro, Small or Medium” and Type of Business: “Sole Proprietorship (SP), Partnership (P) or Limited Company (LC)” in the “Specialised” Quadrant as define in LBD Policy Framework for ICT Industry.

3.1.3 ICT companies shall have/acquire Microsoft Sharepoint, Microsoft SQL and Mobile Apps Development certified staff and required to submit their certificates.

3.1.4 ICT companies must have experienced in Sharepoint website and mobile apps

development projects.

3.2 Terms and Conditions

3.2.1 This quotation validity period is minimum 3 months.

3.2.2 The awarded company shall be responsible for liaising and resolving with the E-

Government National Centre (EGNC) especially Central Web Hosting (CWH) team and

all the stakeholders for on related matters for the development of the Mobile Apps

and website enhancements as intended.

3.2.3 The awarded company shall be responsible for all system integration activities; these

include integrating all hardware and software necessary for the System (even if they

are not purchased through the Contractor).

3.2.4 The awarded company shall transfer the technical knowledge to the stakeholders with

the customizations and features of the solution given including developers

documentations and user manuals.

3.2.5 The awarded company shall use all reasonable endeavours to achieve the

Implementation period as stated in their proposal.

3.2.6 If the awarded company fails to finish the development by the stipulated

implementation period, then the awarded vendor shall pay liquidated damages to the

Government for the delay during the period beginning on the purported

implementation date and ending on the date on which the implementation is actually

performed. Liquidated damages of a sum equal to one percent (1 %) of the total cost

of the development shall be payable for each day of delay up to a maximum of ten

percent (10%). The payment of liquidated damages shall be in full satisfaction of the

awarded vendor’s liability for such period of delay but such payments shall not relieve

the awarded vendor from its obligation to do the developent or from any other

liability or obligation under this Quotation.


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3.3 Information Day

3.3.1 In order to provide consistent advice and clarification to all parties at the same time,

an “Information Day” session may be held for all potential vendors. The venue, date

and time of the session will be confirmed by the Government.

3.3.2 Those potential vendors wishing to attend the session must nominate their

representatives (which shall not exceed three (3)). All nominations must be emailed

to [email protected] not later than 48 hours before the session and shall specify

therein the names and positions/roles of the nominated representatives together

with the contact phone and e-mail addresses of each representative.

3.3.3 At the Information Day session, the Government will endeavour to answer any

questions from vendors in relation to this Quotation. If the Government is unable to

provide an answer to a question at the Information Session, it will endeavour to

provide the answer as soon as possible after the Information Session.

3.4 Submission of Quotation

3.4.1 The Quotation shall be written in English.

3.4.2 One (1) hard copy and one (1) electronic copy (CD) clearly marked “QUOTATION FOR

THE DEVELOPMENT ON MFA MOBILE APPS, E-REGISTER BACK-END MANAGEMENT

MODULE & WEBSITE ENHANCEMENTS (KHELN/ICT/2020/2KQ17)” sealed in an

envelope should be submitted not later than 2:00pm local time on Tuesday, 1st

December 2020 addressed to the following:

QUOTATION BOX MINISTRY OF FOREIGN AFFAIRS Jalan Subok, Bandar Seri Begawan BD 2710 Negara Brunei Darussalam Email: [email protected]

3.4.3 A participating company seeking clarification of any of the requirements of this

Quotation prior to the Quotation Closing Date may only do so in writing in by email to

[email protected] latest by Saturday, 28th November 2020.

3.4.4 The Government will endeavour to provide any clarification as soon as possible. Each

and every request for clarification (without any details as to whom they are from),

together with the relevant clarification, shall be distributed to all participating

companies.

mailto:[email protected]




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3.5 Submission Format Respondents shall submit the Quotation in the following format:

Title Page

The title page should indicate the title “Quotation for The Development Of MFA

Mobile Apps, e-Register Back-End Management Module & Website

Enhancements”, Respondent name, address, telephone and fax number, email

address and contact person’s name.

Table of

Contents

Summary of Contents

Section 1: Corporate Experience a. Describe the type of company (e.g. Limited Companies)

b. Describe the company profile, size and history

c. Provide client references related to the proposed solution

Name and

Address of

Client

Name of Solution Location where & when

system was

implemented

Section 2: Corporate Capability a. Describe capability (financial, experience and workload capacity) to

undertake this project;

b. Track record and experience in ICT website development and mobile apps;

and

c. Team Competencies and certifications in ICT website development and

mobile apps.

Section 3: Proposed Solution A summarized brief description for each of the proposed solution inclusive with

the information but not limited to the following:

i. Approach for the solution; ii. Technology used for the Development of MFA Website Enhancements,

MFA Mobile Apps and e-Register Back-end Management Module; iii. Project plan with deliverible time for overall site; and iv. Support Services structure (local & international). v. Implementation and related services (Please refer to Annex 1)

Section 4:

Respondent is required to complete Table 1, Table 2, Table 3 and Table 4 in the

Technical Proposal Section to indicate the compliance of the work and Table 5,

Table 6 and Table 7 in the Commercial Proposal Section to indicate price(s) for

the proposed solution and services.

Section 5:

Other applicable attachments can be included and listed under Additional

Information.


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ANNEX 1

IMPLEMENTATION AND RELATED SERVICES:

1. Implementation and related services refer to the services provided by the Contractor from the

commencement of the implementation of the project, until successful completion of the

project.

2. The project location is located at MFA Subok, Bandar Seri Begawan BD2710, Brunei

Darussalam.

3. The details of the project location will be briefed during the Information Day (Date and venue

to be determined later). Please contact Mohd Hailmizan Jafar (Project Manager), MFA ICT

Department for further clarifications at +673-2261177 ext 200/588 or email to

[email protected].

4. The Conceptual Proposed Architecture Diagram for the System Development as shown in

Diagram 1.

5. The Contractor shall complete the implementation and rollout of the whole project within

proposed duration after award.

6. The configuration and testing of all system development modules of the project.

7. Project Management

7.1 A Project Manager shall be assigned for the Implementation Team, and shall work full time

for this project.

7.2 Ensure that all bundled deliverables for the project are accountable prior to Government

acceptance of delivery.

7.3 Provide day-to-day liaison between other suppliers/sub-contractors and the project teams.

7.4 Keep the Government informed of all matters related to the project within the knowledge of

the Contractor and shall answer all reasonable enquiries received from the Government

representative.

7.5 Exercise all reasonable skill, care and diligence in its conduct of the Implementation and

Related Services, including the following: -

7.5.1 All ordinances or regulations enforced in Brunei shall be followed;

7.5.2 Appropriate measures shall be taken to protect the installation location and the

existing facilities from damage caused by installation works; and

7.5.3 All necessary measures shall be taken to prevent interruption to the Government’s

operations.

7.6 The Contractor shall manage effectively its’ sub-contractors working on the project. All

matters that require interface between the sub-contractor shall be coordinated by the

Contractor to ensure harmony in the relationship among all parties concerned and to establish

a common understanding of the Government’s requirements.

7.7 The Government of Brunei Darussalam representative shall be notified of any proposed

changes to and replacements of the key Contractor staff on the Project Team during the

project. The Contractor shall seek the Government of Brunei Darussalam representative’s

approval before effecting the changes and replacements.

7.8 Multi-Contractor Co-ordination: -

7.8.1 Where more than one contractor is appointed by the Government, the Contractor

and the other contractors shall, if necessary hold meetings with the Government on

a regular basis to discuss operational issues and other problems that may be



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encountered in the provision of the services. The relevant technical officers involved

in the provision of the services shall attend the meetings;

7.8.2 The Contractor shall cooperate with the other contractors to ensure that the service

levels and requirements of the project are met and shall if necessary, refine their

operations management procedures to accommodate each other’s products or

systems.

8 Project Phases

8.1 Planning: -

8.1.1 The Contractor shall develop detailed project management plan.

8.1.2 The Contractor shall plan in advance on activities involved for each project phase

8.2 Requirement Study: -

8.2.1 The Contractor shall study and assess the existing system;

8.2.2 The Contractor shall install the system based on the location agreed by the

Government.

8.3 Installation and Configuration: -

8.3.1 The Contractor shall do any Software Configuration for users.

8.4 Acceptance Testing: -

8.4.1 User Acceptance Tests: -

8.4.1.1 The Contractor shall propose “Acceptance Tests” and the testing approaches to

test and ensure all the finished product are according to user requirements;

8.4.1.2 The user acceptance test approach must be approved by the Government

representative, at least one (1) week prior to the carrying out of the acceptance

tests. If in the reasonable opinion of the Government representative such

specification does not provide sufficient details to test all the functions and

modules, the Contractor shall make the amendments as requested by the

Government representative;

8.4.1.3 The Contractor shall complete successful acceptance tests. The tests must be

conducted in the presence of Government representative. If the acceptance tests

are not successfully completed, the Government representative may call for a

retest, which shall be at the expense of the Contractor;

8.4.1.4 The Contractor shall provide all labour, materials, transportation and

documentation to complete all acceptance tests.

8.5 Warranty: -

8.5.1 The Contractor shall provide 1 Year warranty for all items including parts and labour

8.5.2 Entertaining new user requirements during warranty period shall apply where any of

the functions covered is found to be: -

8.5.2.1 Having bugs or not working properly; or

8.5.2.2 Not in accordance with the requirements; or

8.5.2.3 Having been installed, operated, stored and maintained in accordance with the

written instructions of the Contractor, fails to function properly or fails to meet

any requirements.

FOR THE DEVELOPMENT OF MFA MOBILE APPS, E-REGISTER …

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