Corporate Customer Service Program You can't fix the problem if you don't know about it.
For people who "don't, won't, can't sell" - but need to.
-
Upload
greg-twemlow -
Category
Self Improvement
-
view
178 -
download
2
description
Transcript of For people who "don't, won't, can't sell" - but need to.
![Page 1: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/1.jpg)
Don’tWon’tCan’tSell
by Greg Twemlow
Selling for Non-Sellers
Monday, 11 November 13
![Page 2: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/2.jpg)
It’s not selling, it’s influencing
Monday, 11 November 13
![Page 3: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/3.jpg)
RAPPORT
PartONE
PartTWO
PartTHREE
1 2 3
TRUST CONFIDENCE
Monday, 11 November 13
![Page 4: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/4.jpg)
EstablishRAPPORT
1
Monday, 11 November 13
![Page 5: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/5.jpg)
RAPPORTStart by
establishing
with whomever you want to
influence
Monday, 11 November 13
![Page 6: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/6.jpg)
You cannotINFLUENCEwithout rapport
RapportFrom Wikipedia, the free encyclopedia
Rapport occurs when two or more people feel that they are in sync or on the same wavelength because they feel similar or relate well to each other. Rapport is theorized to include three behavioral components: mutual attention, mutual positivity, and coordination.For example, they may realize that they share similar values, beliefs, knowledge, or behaviors around politics, business or sports.
Monday, 11 November 13
![Page 7: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/7.jpg)
RAPPORT=LISTEN+EMPATHYMonday, 11 November 13
![Page 8: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/8.jpg)
TRUSTEstablish
2
Monday, 11 November 13
![Page 9: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/9.jpg)
TRUST
ALWAYS answer
questions honestly
ALWAYSbe responsive
ALWAYS deliver on
your promises
Monday, 11 November 13
![Page 10: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/10.jpg)
& honesty the basis for trust.
is the basisfor rapport
Common ground
Monday, 11 November 13
![Page 11: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/11.jpg)
EstablishCONFIDENCE
3
Monday, 11 November 13
![Page 12: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/12.jpg)
RELIABILITYProving your
builds confidence
Monday, 11 November 13
![Page 13: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/13.jpg)
RELIABILITY
ALWAYSsee tasks
through tocompletion
ALWAYSemotionally
calm
ALWAYSstableunder
pressureMonday, 11 November 13
![Page 14: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/14.jpg)
RAPPORT+TRUST+CONFIDENCE=
Monday, 11 November 13
![Page 15: For people who "don't, won't, can't sell" - but need to.](https://reader033.fdocuments.in/reader033/viewer/2022042613/5549c59fb4c905e5048b573b/html5/thumbnails/15.jpg)
WWW.GREGTWEMLOW.NET@GREGTWEM
INFLUENTIAL
http://www.linkedin.com/in/gregtwemlow
Monday, 11 November 13