Community Management

I’m a Community ManagerWe have a large community of people who use and contribute to our product

The people who use our product make it possible for us to continue making the product

What does a Community Manager do?

Facilitation: Moderate online conversations, help community members find the right resources

Appreciation: Help show great community members and contributors that they’re valued. ★

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What does a Community Manager do?Content Creation: Blog posts, tweets, talks at conferences.

Tell the Community about what resources are available.

Community Events, Talk Selection

What does a Community Manager do?

Planning: What will the community be like in a year? In 5 years? What does it need in order to grow? What resources will community members want to have access to?

Puppet Labs Community OnlineQuestion / Answer Site

Mailing Lists (Google Groups)

IRC Channels

Also on Facebook, Twitter, LinkedIn, Google+?

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Puppet Labs Community In-Person

Puppet User Groups

Puppet Hack / Triage events

Contributor Events

Talks at Conferences

1-Day Conferences (Puppet Camps)

3-Day Conference (PuppetConf)

Questions?

Notes...

This deck was made to explain Community Management to visiting Middle Schoolers. Please excuse its many informalities and generalizations! :)

Images: http://en.wikipedia.org/wiki/Walrus https://www.flickr.com/photos/melvinrobertw/