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HOTEL ABCRESERVATION FORM

RESERVATIONAMENDMENTCANCELLATION

___________________________________________________________________________________________Name _______ First Name ____________________Designation . Company ..

ArrivalDate

Flight No. Time DepartureDate

Time Airport PickupYesNo

Occupancy Room Type SGL DBL SUITENo. of Rooms _____ _____ ______

Billing Instructions Special Instructions

Booked by Phone No. ..Address .

..

Status Received by Date Time

Define a Hotel.Hotel is a place where a bonafide traveler can receive food and shelter, provided he is ina position to pay for it and is in a fit condition to be received.

What do you understand by the term Foyer?

Lobby. Common lounge for all resident and non-resident guestsWhat is Dead Move?Act of transferring a guest luggage to a different room while the guest is away

What is a Crib Rate?Crib Rate is the room rate charged to children below 5 years of age. It is less than therack rate on the actual rate charged to an adult

What is a Rack Rate?Rack rate is also called printed tariff reflected in the tariff card without discount(or) The standard rate quoted from the room rack; the published rate that isposted in each guest room.

What is Induction?An organizational process to familiarize a new recruit to the organization and workplaceWhat is Sleeper?A Room that appears to be occupied although it is vacant due to an error in roomstatus reporting at the Desk.

What is FRRO?Foreigners Regional Registration Office. These offices are located in Metropolitan cities

like Delhi, Mumbai, Kolkota and Chennai and the C Form records of foreign guestsregistered in the hotels are sent to them according to the concerned jurisdiction for

review.

What is a Rollaway?

A spare bed that can be wheeled into a roomWhat is an Errand Card?

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The lobby attendant arrival and departure errand card is maintained by the bell boy foreach and every arrival and departure. It has details like, name of bellboy, name of theguest, number and description of the baggage and signatures of the bell captain and thebellboy. It is a record of all the activities undertaken by the bellboy and helps to controlthe movement of bellboys.

Define Black ListBlack list is the list authorized by the Hotel Management of the names of all persons notwelcome in the hotel.

C FORM

Number : __________

NAME OF THE HOTEL :

_____________________________________________________

NAME OF THE FOREIGN VISITOR IN FULL:

______________________________________(Surname First)

NATIONALITY :___________________________________________________________

PASSPORT NUMBER :____________________________________________________

DATE OF ISSUE :_______________________________________________________

PLACE OF ISSUE :______________________________________________________

ADDRESS IN INDIA (OTHER THAN TOURIST ) :

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

DATE OF ARRIVAL IN INDIA :_________________________________________________

ARRIVED FROM :____________________________________________________________

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PROPOSED DURATION OF STAY IN INDIA:

_______________________________________

WHETHER EMPLOYED IN INDIA:

_______________________________________________

DATE, NUMBER AND OFFICE OF REGISTRATION CERTIFICATE (IF ANY)

__________________________________________________________________________________________________________________________________________________

DATE OF ARRIVAL AT THE HOTEL :______________________________________________

DATE OF DEPARTURE :_______________________________________________________

PURPOSE OF VISIT:__________________________________________________________

DATE : ___________ SIGNATURE :___________________

(Usually of FO Manager)

HOTEL ABC

ROOM STATUS REPORT

DATE: ____________ SHIFT :

a.m.______________

p.m.__________________

Room No.Status Room No. Status Room No. Status

101 O 201 OOO 301 O

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102103104105106

107108109110

VOOO

BVV

VDXD

202203204205206

207208209210

BVVVD

XDDLV

302303304305306

307308309310

VOOO

BVV

VDNDXD

Legend: O = Occupied DEP = DepartureRoom

OOO = Out of Order COMP =Complimentary Room

V = Vacant HU = House UseB = Sleptout bag in the Room

X = Occupied, no bagD = DirtyDND = Do not DisturbDL = Double LockSO = Sleep Out

Remarks :_____________________________________________

_____________________________________________

_____________________________________________

Housekeeper