For an e-Governed Nation

Developed Country by 2020

Our President’s vision

India can’t be a Developed Country

if It is not e-Governed

Why?

Large Population

Wide Spread Corruption

Slow & lethargic burocracy

Long decision time

Can we be e-Governed nation?

Our Past Successes

• Bhoomi

• Railway Reservation System

• Banks

• E-Seva

Bhoomi

Railways

Banks

Components of success?

20

35

40 5

Technology

Business ProcessReengineeringChangeManagementLuck

Key factors – Infrastructure

• Electricity in all Indian villages• Connectivity up to last mile• E-literacy up to village level

Key factors – Change Management

• Large scale training• Stirring of expectations• Motivation• Amendments in Laws/Acts to make them e-

friendly

Key factors – Business Process reengineering

• Viable business model for kiosks• Use of innovative technologies• New services to kiosks• Allow private services also from kiosks

Key Milestones

• Large scale training• Stirring of expectations• Motivation• Amendments in Laws/Acts to make them e-

friendly

Lessons Learnt• No subsidies and loans• First increase the no.of services delivered through kiosks and then

increase their reach in rural areas• Kiosks must be self-sustainable and profit driven• A combination of govt. and private services to be delivered through

kiosks to ensure sustainability• Better copy than reinvent the wheel• Seeing is believing• Team spirit (giving credit/appreciation/freedom)• Best is the enemy of good• Failure is the pillar of success• Socializing helps• No subsidies• Strategy (calculated moves)• Use of media and politicians• No need to be a technocrat