RESUME

M.SHANKAR REDDYCAREER OBJECTIVE

● A Management position in the Service Industry, which exploits my talents and empowers me to explore new avenues to learn and perform, with utmost efficiency and competence.’” Aspiring to be a part of your organization where there is an ample scope for growth and be a part of a team, which aligns its goal towards the growth of the organization.

Certification and Educational Qualification

Completed B.com Computers Degree from Y.M.C.A year.

Completed Post Graduation Diploma in Hotel Management & Catering Technology In July 2012 to June 2013

Completed Diploma in Hotel Management & Catering Technology Jan 2012 to May 2012

Intermediate from Board of Intermediate Education.

Matriculation from Secondary School Education.

Languages Computer Skills

● English MS Office, Excel,● Hindi Opera, Micros ● Telugu

Address & Contacts Personal Details

● Jeedimetela chintal, Age:29Bapunagar, Hyderabad, India DOB: 28 Feb 1986

● Mobile No- 9951791139 & 8686001862 Nationality: Indian● E-mail : shanker_reddy94@yahoo.com Marital Status: Married

Leonia Holistic Destination, Shameerpet, R.R. DistrictLeonia Holistic Destination, in the city of Greater Hyderabad, India is an innovative world class resort project which offers guests the synergy of leisure, business, recreation and health care facilities artfully brought together in one serene location.

Period: May 2013 – July 2015Positions held: F&B Executive Reporting To: F&B ManagerYears of Experience: 2yrs

Shangri-la's Rasa Sentosa Resort & Spa SingaporeShangri-La’s Rasa Sentosa Resort & Spa, Singapore, certainly fulfils the wishes of the young at heart. Even the young ones have activities of their own to enjoy. Continuing your resort experience, a quick dip in the pool is followed by a rejuvenating visit to the Rasa Spa. A Rhassoul Wrap is ideal for your tanned skin, as it soothes and moisturizes.

Period: Dec 2012 - March 2013Positions held: Management TraineeReporting To: F&B Banquet ManagerYears of Experience: 3months

Marriott International Convention centre, HyderabadFor more than two decades Hotels has been helping to define hospitality in Hyderabad. We develop hotels, restaurants & new F & B concepts, which have earned us, acclaim in the industry, thanks to fresh and timeless ideas which transcend national boundaries.

Period: Oct 2009 – Nov 2011 Positions held: GSA Reporting To: Restaurant ManagerYears of Experience: 2yrs Worked in Departments: MoMo Café, Bar

Taj Residency HyderabadEnjoying an enviable location close to the shopping and the business district, Taj Residency in Hyderabad, India is one of the well-known service providers among all the Five Star hotels in Hyderabad. Taj Residency offers ideal accommodation options to both the leisure and the business travelers.

Period: Jan 2003 – Sep 2009 Positions held: StewardYears of Experience: 5.9months Worked in Departments: Banquets, Coffee shop, Atrium Bar

* Responsible for deriving Marketing & Promotional strategies

1. Developing action plan related to the monthly and annual Revenue Plan to ensure Revenue.

2. Responsible for target new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization - Market research for potential new business

3. Ensuring that internal promotion materials are reviewed on regular basis and are consistent with standards defined by the Organization

Responsible for Standard & Operations

1. Monitoring of food & beverage and maintaining appropriate documentation for sales, costs, Training, on job training and inventory control for timely indenting of store requirement

2. Ensuring compliance with pre-set quality & hygiene standards as well as aesthetic Presentation of food and beverages.

3. Making guest interaction and feedback, Handling complaints and analysis.

4. Constantly looking for new innovation and avenues to improve services and maintain the quality.

5. Supporting to outlets managers. Handling Operational in absence.

6. Training the newly joined staff and old staff periodically and keep them motivated.

* Responsible for Food & Beverage Service

1. Constantly monitors quality standards for Food & Beverages in the outlet by working with the outlet team and interacting with guests on a daily basis.

2. Responsible for cost control, food trials, adherence to hygiene standard, operation standard and process standard.

3. Recommends changes in systems and procedures to increase efficiency and improve levels of service.

4. Supervise and control external and internal customer satisfaction - regular monitoring of Customer feedback.