Focus on Your People and Growth Will Follow by Mark Eldridge at Engage 2016
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Transcript of Focus on Your People and Growth Will Follow by Mark Eldridge at Engage 2016
Focus on Your People and Growth Will Follow
Mark EldridgeALKU
Stats
• 2015: 952,330 dials – 447 per desk per
week• 2015: Average
margin of 31.5%• No indirect business –
no VMS or MSP
Hiring Model
• Internal headcount: 124 • Entry-level people• Cultural fit – Have fun
working hard!• Character traits >
experience
Personnel Development
• Everything is measured• Fixed weekly meetings
focused on skills building• All employees should enjoy
being challenged• What do employees want to
improve?
Going Above & Beyond
• We expect more because we reward more
• Find good people, hold them accountable, give them opportunity
• Pay it forward
Connecting Them to the Cause• Every employee knows the
value and importance of his or her contribution
• Transparent leadership• Open communication• Raising awareness of company
weakness• Celebrating all victories
Development Fuels Growth
• The better the individuals perform, the better the company performs
• As individuals improve, they can now teach
• Process is key• Motivation fuels success
• Hard work can be fun• Hire people, not skill sets• Employees should enjoy a challenge• Give them something they care about• Transparent communication• Teach them to teach
For more ALKU fun – check us out on YouTube!
Wrap Up