Focus Group & Survey Action Plan
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Transcript of Focus Group & Survey Action Plan
Focus Group & Survey Action PlanAPNIC Member Meeting, 19 September 2014
Survey + Focus Group Themes
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Value / Fees
Communications
Training
Transparency
Community Engagement
Services
Member Value / Fees
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Review fees
Payment cycles can be difficult to meet
You said… Action
EC conducting a fee review
Analysis of billing cycle impacts & payment options
Transparency
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More visibility on strategy & planning
More visibility on costs & resources
New feedback mechanisms welcome
Greater understanding of EC
You said… Action
• Improved, detailed activity-based plan
• Publish strategy document
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Example Activity Plan
Project Name / Background
Project details & deliverables
Benefits to Community
Resourcing
Activity FTEs Budget Capital Exp
Example 4.0 $100,000 $10,000
Transparency
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More visibility on strategy & planning
More visibility on costs & resources
New feedback mechanisms welcome
Greater understanding of EC
You said… Action
• Improved, detailed activity-based plan
• Publish strategy document
Financial reporting based on new plan
• Meet the EC events• EC direct submission system• Instant feedback project
EC to consider survey report for any further actions
Member Services
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What’s the future services plan?
Need better information on Transfers
Improve Whois usability
Keep improving MyAPNIC
You said… Action
Services development roadmap to be published
Review of available Transfer information
• Improved Whois template• Roadmap includes RDAP for
better data access
MyAPNIC development in Services roadmap
Training
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Training in languages other than English
Greater availability of Training
Examine Training fees
You said… Action
Assess language requirements and delivery
options
• Assess member needs• Review online options +
training locations in 2015 plan
Review of training funding model and resources in 2015
Communications
Clear, simple communication
English OK, but consider translations
Increase IPv6 promotion & engagement
You said… Action
• New Blog• Website development plan• Clear comms policy
Review translation options
• Dedicated IPv6 initiatives in 2015 plan
• Assess resourcing / potential partnerships
Community Engagement
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Clarity on roles, activity and resources
Focus on IPv6 education and security/stability
Supporting NOGs at required level
Transparent LEA engagement
You said… Action
• Event reporting• Resourcing in activity plan
• Updated IPv6 materials• Labs research focusing on IPv6
& DNSSEC• Assess IPv6 training availability
• Define clearer ownership of NOG relationships
• Delivery of more relevant technical material to NOGs
• Reporting of all LEA engagements and requests
Next Steps
• These proposed initiatives are just the beginning– Your survey feedback will guide the development of the proposed
2015 & 2016 Secretariat Activity Plans which go to the APNIC EC for approval
• The initial actions identified in this presentation, plus others developed in the 2015 plan will be added to a web page to allow the community to track progress against deliverables
• The Activity Plan and actions tracker will be published in January 2015
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Q&A
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