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Focus, Connect and Innovate 22/04/15 The Jisc customer services reshaping
Transcript of Focus, connect and innovate with jisc
Focus, Connect and Innovate22/04/15
The Jisc customer services reshaping
MissionTo enable people in higher education,
further education and skills in the UK
to perform at the forefront of
international practice by exploiting
fully the possibilities of modern digital
empowerment, content and
connectivity
Our vision & mission
Vision
To make the UK the most digitally advanced education and researchnation in the world
Why has Jisc changed?
Streamlining our service for efficiency and agility
Jisc value proposition
One organisation…
Only Jisc owned by the sector, for the sector
» One purpose: to support you
» Trusted advice for your benefit
» Scales to meet your needs
» Works in partnership with you, efficiently
» Saves you more than £200m a year
What does Jisc do?
Does 4 things…
Providing and developing a network infrastructure and
related services that meet the needs of the UK research and
education communities
Supporting the procurement of digital content for UK education and research
Our network of national and regional teams provide local
engagement, advice and support to help you get the
most out of our service offer
Our R&D work, paid for entirely by our major funders, identifies
emerging technologies and develops them around your
particular needs
How the changes affect you
Workingwith you
On-site
On-line
● Dedicated Account Managers
● National subject expertise
● Fully co-ordinated support
A more coherent, consistent and sustainable service:
● Customer support desk
● Workshops, forums, events
● Online meetings & workshops
● Positioning support
● Follow up support
Jisc across the UK
How we engage with you…
With dedicated local staff and access to a team of subject specialists, you can access and make best use of Jisc's products and
services tailored for colleges, universities and skills providers in your region as well as the ability to attend national/regional
conferences.
Alyson DaceyHead of Jisc WalesT 0203 819 8254E [email protected]
Jason Miles-CampbellHead of Jisc Scotland T 0203 819 8253E [email protected]
Lyn BenderHead of Jisc South Westand MidlandsT 0203 819 8243E [email protected]
Will AllenHead of Jisc NorthT 0203 819 8252E [email protected]
John PotterHead of Jisc South and EastT 0203 819 8220E [email protected]
Helen LazarusHead of Jisc LondonT 0203 819 8272E [email protected]
5 other regional Heads
Account Managers
Community EngagementOfficer
What’s the change?
Director of Customer Service
Account Managers
Community Engagement Officer
Head of Region
Head of Customer Support
Customer Contact Centre
Training Team
Subject Specialist Team
Organisation
Working in partnership
We work in partnership with HE, FE and skills providers to help you:
» Do more with less
» Thrive in an increasingly competitive marketplace
» Attract and retain learners
» Gain practical strategic and technical assistance
» Be efficient in your business operations
Meeting your organisation’s needs
Your account manager aims to:
» Help you make the very best use of Jisc services and products
» Tailor support for your organisation’s needs e.g. library, curriculum, accessibility and inclusion, research
› Provide unbiased advice and guidance.
› Develop a bespoke engagement plan with you
› Bring in subject specialists as required
› Listen to you and champion your needs to Jisc
Every university, college and skills provider will have a dedicated account manager
» Accessibility and inclusion
» Teaching, learning and assessment
» Online learning and the digital student experience
» Libraries and digital resources
» Network technologies and infrastructure
» Strategy and business processes
» Systems, tools and information management
» Scholarly communications
» Technology and the law
» Technology to support enterprise
» Research
» Research data management
The national team - subject specialists
Over to you
Your opinions and needs matter to us
» How can Jisc help you?
» What is on your technology innovation wish list and how can we help you overcome barriers and realise that vision?
› Talk to us now
› What one thing would be most valuable? Pop it on a post-it
» To help us to help you, please complete the customer feedback form after this meeting.
Find out more…
Christa Appleton - account manager
[email protected] @christa_line
One CastleparkTower HillBristolBS2 0JA
jisc.ac.uk
Except where otherwise noted, this work is licensed under CC-BY-NC-ND
Chris Thomson – subject specialist
[email protected] @cbthomson
Scott Hibberson – subject specialistscott.hibberson @jisc.ac.uk @scotthibberson
T 020 30066077
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