focus areas future matters - delfort · 2017-11-28 · the internationally recognized GRI G4...
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future matters sustainability report 2017 focus areas highlights board message secure employment company profile long term value sourcing & consumption
Transcript of focus areas future matters - delfort · 2017-11-28 · the internationally recognized GRI G4...
future matterssustainability report 2017
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This image shows wind power in action. Wind power is one of the greenest and cleanest energy resources. Like other renewable energies, wind power is indefinitely available and does not emit carbon dioxide in contrast to fossil fuels.
Since papermaking is an energy-intensive industry, delfort is committed to making it possible to purchase 100 % renewable electricity at all production locations by 2020.
printed on:thinstar plus 60 g/m2
Terreus Smooth pure white 270 g/m2
papers of delfort
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our strategic focus areas
environmentMaintain sustainable forestry by procuring from 100 % PEFC™/FSC® certified wood pulp suppliers only.
Manage industry standards & accountability through compliance with industry, international and
national laws and regulations.
materials:
sourcing and consumption
responsible
product designSupport responsible waste management and resource consumption through innovative and responsible products.
energy:
sourcing and consumption
Reduce greenhouse gas emissions through renewable energy sourcing as well as process and equipment
optimization.
Promote renewable energy sourcing by making it possible to purchase 100 % renewable electricity at all possible
production locations by 2020.
Reduce energy consumption through internationally accredited management systems and process and
equipment investments.
peopleSupport local communities through safe and fair employment opportunities, sponsorships and services.secure employment
employee developmentLeverage a fulfilling work environment and skilled workforce through high-value employee development and
wellbeing programs.
health and safetyCreate safe working conditions and practices with regular training, communication and investments beyond the
statutory minimum requirements.
securityExpand market leadership to all business areas by delivering dependable high-quality solutions and providing a
secure and sustainable supply of our products.economic performance
long-term value Support customers with fast high-quality service through close collaboration and strategic investments.
corporate governanceFoster a committed and collaborative work culture through organized and effective corporate governance.
Promote responsible business practices through compliance with a strict code of conduct and all regulations.
Focus Areas 2017 Our commitments
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highlights 2016
environment
people
security
92.4 %share of certified wood pulp
€ 782millionnet sales revenue
2.1 % increase of purchases of
renewable electricity
compared to last year
2,377 employees
100 % production employees represented
in collective bargaining
agreements or by workers‘ unions
6 % continuous average growth rate
01
highlights3.6 %reduction in CO2 emissions per
1,000 km² paper compared to
last year
0fatalities since
the founding of delfort in 2006
€ 40 millioninvested in breakthrough
sustainable technologies
8 %reduction in water consumption
per 1,000 km² paper compared
to last year
300new employees in the
USA & Mexico – trained and
qualified, based on delfort
corporate standards
303patents filed in total
23 % reduction of GHG emissions since 2006
goal completed ahead of schedule
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boardmessage
At delfort, we are very aware that with this strategic and
commercial success comes responsibility – responsibility to
the environment, to our employees, to our communities and
other stakeholders. And, of course, responsibility to our cus-
tomers.
For this reason, delfort continues to focus on achieving
growth that is sustainable, in every aspect of the word – eco-
nomically, environmentally and socially sustainable.
This ambition is reflected by our continued commitment to
consistent and transparent sustainability reporting against
the internationally recognized GRI G4 Guidelines. This re-
porting process and the development of supporting KPIs has
helped to ensure that we concentrate on the most important
issues and it provides a platform for driving continuous im-
provement.
This commitment is reflected again in the results presented
in this year’s report, which confirms further successes in a
number of key areas. In particular, we are very pleased to,
once again, see a significant improvement in water use. Al-
though our own risk assessments have shown that delfort
operations are low freshwater consumers within the peer
group, we are aware that water quantity and water quality
issues are a high profile environmental concern within the
paper industry. Our improvements in 2016 build upon sig-
nificant gains made in previous years and contribute to a
long-term improvement trend in total water use and water
consumption per unit of production. This is despite the ad-
a message fromthe board of directors
Welcome to our 2017 sustainability report, which covers the
tenth year of operations since delfort was established in 2006.
During this exciting time, we have continued to strengthen
our position and reputation as a secure and growing business
partner for our clients. The integration of our latest acquisi-
tions – the mundet group and delfortgroup printing services
(formerly Shamrock Specialty Papers) – further consolidates
our position as an innovative and customer-focused top
three market leader in five of our business areas whilst simul-
taneously strengthening our reach in North America.
Subsequently the business has increased significantly in
scale since our last sustainability report was issued. Total
employment has increased by 17 % up to 2,377 employees
and turnover has increased by 5 % up to 782 million.
Dr. Martin Zahlbruckner (CEO), Dipl.-Ing. Roland Faihs (COO-CFO)
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ditional challenges of the need for very pure water of our
speciality grades, therefore making it an achievement that
we are particularly proud of.
Our 20-20-20 goals have also continued to drive improve-
ment in our energy consumption, sourcing and related GHG
emissions. These targets were established with the intention
of reducing GHG emissions by 20 %, increasing our share
of energy consumption from renewables by 20 % and im-
proving energy efficiency by 20 %, all by 2020 compared
to our baseline year of 2006. We are very pleased to an-
nounce that, ahead of schedule, we have already achieved
our GHG emissions reduction goal. Compared to 2006, total
GHG emissions are down by 23 % despite the significantly
increased scale of the delfort business. At the same time, the
share of renewable electricity sourced by the company has
increased to over 58 % as we continue to work towards our
target of renewable purchased electricity for all mills where
this is technically possible by 2020.
As a family-owned company with global presence we recog-
nize that our employees are our most valuable resource. At
delfort, we encourage all our employees to contribute their
individual skills, know-how and experiences in order to form
unique and creative collaborations. This helps drive our cus-
tomer focus whilst promoting genuine innovation in products,
production and business processes. We are constantly look-
ing to the future and how we can improve for the benefit of
the company and our customers. With this in mind, delfort
has successfully implemented an apprenticeship program for
paper technologists which has now delivered its first seven
graduates. We look forward to reaping the benefits of this as
well as other educational and training programs that are be-
ing pursued across all levels and functions of the organization.
Further, a key challenge for 2017 will be aligning the new fa-
cilities within the delfort family with our environmental and
social sustainability goals and objectives, whilst developing
and implementing appropriate KPIs that recognize the dif-
ferent nature and requirements of the printing and convert-
ing activities compared to papermaking. This is a challenge
we have already begun to address through our materiality
workshops and subsequent sustainability planning. Despite
our continued expansion and growth, delfort maintains a
company culture that supports quick and open communi-
cation across the group. That is why we are confident that
these new additions to the company will rapidly become
aligned with the sustainability ethos that has been fostered
within delfort over the past decade, and we therefore look
forward to another year of sustainability success.
Dr. Martin Zahlbruckner, CEO Dipl.-Ing. Roland Faihs, COO-CFO
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"We are fully commited to a
precautionary approach to environmental challenges in order to protect our
planet for future generations."Martin Zahlbruckner & Roland Faihs
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local presenceglobal reach –
delfort is the global innovation leader in the development,
manufacture and distribution of special and functional
papers.
Through exceptional collaboration between people, tech-
nology and expertise, the family-owned group delivers spe-
cialized products, outstanding service and customized solu-
tions across the tobacco, pharmaceutical, food and label
industries. This includes cigarette, plugwrap and tipping
base paper, packaging paper for fast food, thinprint papers
for leaflets, religious publications and catalog printing as
well as publications, label base paper, graphic papers and
papers for electrical applications.
Headquartered in Austria, delfort proudly employs more
than 2,377 people at six plants across Austria, Hungary, the
Czech Republic, Finland and Vietnam plus four converting
facilities in the USA and Mexico. delfort serves customers in
more than 100 countries.
d.s.p. / t.s.p.: key sales offices worldwide
t.s.p. Germany GmbH
t.s.p. UK Limited
t.s.p. France SAS 01
organizational profile
wattens vietnam Co., Ltd.Vietnam
tervakoski oyFinland
papierfabrik wattens GmbH & Co KGAustria
delfort headquarter and dr. franz feurstein GmbHAustria
dunafin Zrt.Hungary
op papírna, s.r.o.Czech Republic
t.s.p. Dragon
t.s.p. Mountain Dragon International (Hong Kong) Ltd.
2,377employees
6 paper mills
4 converting plants
6sales offices
10,499 km2 net saleable paper
mundet Inc.MIMI | Mexico
d.s.p. Inc USA
mundet Inc.RCI | USA
mundet Inc.MTI | USA
delfortgroup printing services, Inc.
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Relevance
Papermaking is an energy intensive process, requir-
ing both heat and electricity. Where fossil fuels are
consumed, GHG emissions and emissions of NOX
rise. delfort’s papermills rely on a variety of strat-
egies and energy mixes. Strategies are in place to
reduce emissions that arise from both fuels con-
sumed on-site as well as purchased electricity. At
the same time delfort is generating and using 16 %
of it's own electricity. In our energy reporting, del-
fort covers both internal Scope 1 GHG emissions
and NOX emissions (arising from fuels consumed
on-site) and external Scope 2 GHG emissions (aris-
ing from purchased electricity).
Our key drivers
Returning again to the principle “more is less”, en-
ergy efficiency is the primary focus for the business.
Within the delfort energy mix, electricity repre-
sents a significant share of the overall energy con-
sumption and is a major source of our emissions.
Subsequently, delfort is committed to significantly
increasing the share of purchased electricity and
self-generated electricity from renewable sources.
Management approach
The overall approach to enhancing energy sourcing
and consumption at delfort is underpinned by our
20-20-20 goals:
■ reduction of GHG emissions by 20 % by 2020
from 2006 baseline;
■ increasing our share of energy consumption
produced from renewable resources by 20 % by
2020;
■ a 20 % improvement in energy efficiency by 2020
from 2006 baseline.
delfort is also part of the EU Emissions Trading
Scheme and has appropriate systems and process-
es in place to manage the high energy demand
of papermaking. As part of the approach, delfort
has implemented a certified energy management
system across all mills. This provides the platform
for energy efficiency activities. At the same time,
our purchasing team is working on developing con-
tracts with energy suppliers to increase renewable
electricity share up to 100 %. Subsequently, two of
our mills already purchase entirely renewable elec-
tricity, with plans in place for more mills to join.
02
energy: sourcing, consumption and emissions
sourcing, consumption and emissions
energy
Production location op papírna
in Olšany, Czech Republic
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Performance
GHG intensity per unit of production has reduced as our en-
ergy efficiency programs started delivering results. This year
in particular, the application of energy and mass balance
analysis techniques to our air systems as well as steam and
condensate systems led to the generation of numerous pro-
jects across the delfort mills. Tailored to the needs and op-
portunities at each plant, these projects involved investment
in new technologies related to hall and hood ventilation
systems, heat recovery from exhaust gases, and efficiency
measures in the steam and condensate system.
At the same time, delfort has made continued progress to-
wards purchasing renewable electricity at all possible pro-
duction locations by 2020. Subsequently, the overall share of
total electricity consumption (purchased and self-generated
electricity) that is renewable increased from 56 % in 2015 to
58 % in 2016.
As a result of these efforts, since its foundation in 2006
delfort has dramatically improved its performance. Over
the past five years, despite increased production, total GHG
emissions have been reduced by 12 %. This builds upon ear-
lier gains of delivering a 23 % improvement compared to the
baseline of 2006. This means that our goal to reduce GHG
emissions by 20 % compared to 2006 baseline levels has
been achieved well ahead of target.
At the same time specific NOX emissions have remained sta-
ble on a low level over the past five years and in the long
run they have been reduced by 39 % since our 2006 baseline
year.
share of renewable electricity purchased and self-generated electricity
non-renewable
42 % 02
Production location
dunafin in Dunaújváros,
Hungary
renewable
58 %
energy: sourcing, consumption and emissions
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02
energy: sourcing, consumption and emissions
2012
2012
2012
2012
2013
2013
2013
2013
2014
2014
2014
2014
2015
2015
2015
2015
2016
2016
2016
2016
total GHG emissions kt CO2e
total NOx emissions tonnes
specificGHG emissions kg CO2e per 1,000m2 paper
specific NOx emissions kg per 1,000m2 paper
0
0
0
0,0000
50
20
5
0,0025
100
40
10
0,0050
150
60
15
0,0075
200
80
20
0,0100
250
100
25
0,0125
300
120
30
0,0150
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certifications and complianceWith our commitment to international certification systems we are able to meet the highest quality and environmental standards for our products and processes.
EUTR REACH ISO 9001
ISO 14001
ISO 50001
ISO 22000
ISO 17025
BRC Packa-
gingFSC® PEFC™
OHSAS
18001CZ-
Bio-004
delfort
dunafin
feurstein
op papìrna
tervakoski
wattenspapier
wattens
vietnam
RED cert
EN 13432
ASTM D 6400
EU Eco- label
delfort
dunafin
feurstein
op papìrna
tervakoski
wattenspapier
wattens
vietnam
EUTRAll of our fiber procurement is evaluated in terms of compliance with the EU Timber Regulation (EUTR) standards, ensuring that our fibers originate entirely from a controlled and/or uncontroversial wood source. Next to PEFC™ and FSC®, our compliance with EUTR year after year offers our stakeholders full security and confidence that the pulp in our supply chain is sourced according to the highest environmental regulations.
REACHRegistration, Evaluation, Authorization and Restriction of Chemicals (REACH) is an EU regulation which requires all companies manufacturing or importing chemical substances into the European Union in quantities of one ton or more per year to register these substances. We are continuously monitoring chemicals as they are updated in the REACH database so that we are prepared ahead of time for any changes in regulations and allowable materials.
ISO9001Quality Management System
ISO14001Environmental Management System
ISO50001Energy Management System
ISO22000Food Safety Management System
ISO17025 Laboratory calibration and testing certification
PEFC™ and FSC®
Chain of Custody
BRC PackagingGlobal Standard for Packaging and Packaging Materials
OHSAS18001Occupational Health and Safety Management
EN13432, ASTM D 6400Biodegradable and compostable certification for flexible packaging paper in feurstein.Biodegradable and compostable certification for thinbake paper in tervakoski.
CZ-Bio-004Awarded for the production of pulp and paper produced from organic hemp fibers.
RED certCertification of sustainable biomass, awarded for the processing of black liquor
EU EcolabelAwarded for selected graphic and thinprint papers, guaranteeing low air and water pollution during production, reduced environmental damage or risks related to the use of chemicals, and increased recyclability.
02
certifications and compliance
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Relevance – significant employer
The close collaboration with our business part-
ners contributes extensively to the group’s busi-
ness objectives and developments. Every day, our
employees work passionately towards delivering
added value to our customers by offering them tai-
lor-made solutions. For this reason, our qualified
staff is one of the most important key pillars of our
current and future success. At the same time, each
of delfort’s sites is a substantial employer locally,
contributing greatly to the economy of the commu-
nities in which we operate.
Our key drivers –
think global, act local
delfort’s HR strategy is focused on attracting and
retaining a highly qualified workforce. delfort is an
equal opportunities employer and emphasizes on
employing the most experienced individuals with
the highest qualifications. The group is known for
its leveled hierarchy, modern and flexible organiza-
tion and its high employee orientation.
Our HR strategy is based on a vivid and dynamic
culture driven by our brand values of collaboration,
empathy, creativity and performance. Our commit-
ment to a joint corporate culture contributes to our
approach of “think global – act local”.
Management approach –
supporting a team-oriented culture
A trustworthy and team-oriented culture across
the mills is supported by specific programs for oc-
cupational health and safety, staff retention and
training. Considerable investments in employee
and leadership development programs across the
group contribute to high performance and foster
appreciation. In addition to professional skills, we
support our employees’ health, motivation level and
work satisfaction with our “thinkhealthy” program.
In 2016, thinkhealthy received its 3rd consecutive
award for workplace health promotion in Austria.
Implemented at all sites, thinkhealthy includes
more than 400 customized activities, like spon-
sored health check-ups or free fitness classes. Our
development programs not only support a healthy
and engaged work environment, they also provide
a unique opportunity to collaborate and grow to-
gether as a team.
a great place to work
secure employment
employmentsecure
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Performance – empowering our people
With the integration of delfortgroup printing services and
the mundet facilities total employment across the organiza-
tion has, once again, increased significantly. In addition, new
hires for the year totalled 249 compared to 235 exits, result-
ing in a year-end headcount of 2,377.
As would be expected for a manufacturing business, the
majority of the workforce is blue collar. Reflecting delfort’s
commitment to recruiting and retaining a quality workforce,
all staff members are on permanent contracts with only few
members on a fixed-term contract to fulfill specific tasks.
delfort is conscious that our team members need an ap-
propriate work-family balance. The company is particularly
sensitive to ensuring that both female and male employees
have appropriate parental leave opportunities and we focus
on reintegrating women into the business after maternity
leave by offering appropriate return-to-work opportunities
and conditions.
total employees
0
500
2012 2013 2014 2015 2016
1000
1500
2000
2500
part-time
full-time
3 %
97 %
fixed-term
permanent
1 %
99 %
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white collar
35 %
blue collar
65 %
age structureyears
0 %
5 %
≤ 29 30-39 50-5440-49 60-6455-59 ≥ 65
10 %
15 %
25 %
20 %
30 %
35 %
In line with anticipated organi-
sational changes staff turnover
has risen slightly during the past
three years, giving a running
five-year average turnover of
around 6.5 %. The age distribu-
tion of the workforce is extreme-
ly healthy, with a desired blend
of experience and emerging
talents across the ranks. Only
around 3.3 % of our team mem-
bers are due to reach retirement
age within the next three years,
so delfort is well set with a stable
and balanced team to continue
fulfilling the business’ plans and
meet our clients’ expectations
today and in the future.
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In a dynamic economic environment, the need for inno-
vation has always been undisputed. Product lifecycles are
becoming shorter and the needs of customers in terms of
innovative, customized solutions with improved function-
ality and speed-to-market have increased. On top of that,
decreased development time, without sacrificing quality
or the capability of meeting the needs of the market, are
crucial for a successful collaboration.
delfort leverages an integrated and structured innovation
management system as the key to success and has signifi-
cantly accelerated the evolution of the process in 2016.
Alfred Spitzenberger, corporate innovation manager at
delfort, talks about everyday opportunities in innovation
processes:
for a sustainablefuture
innovation
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What is the significance of innovation at delfort?
The innovation spirit at delfort is based on our
skilled, motivated and passionate employees and
a culture approaching open-mindedness, out-of-
the-box thinking and a collaborative spirit. Collab-
oration is reflected in the co-working process with
suppliers, customers, external laboratories and uni-
versities. Moreover, creative collaboration between
our employees across the sites and departments is
the fundamental cornerstone of increasing our com-
petence to exploit research results at an early stage.
How does delfort promote innovation?
Innovation management at delfort consists of
three components: the process, our innovative
culture and the framework. Only if those three
components go hand in hand, we can boost
added value for our customers. With the help
of effective and efficient methods we can create
more output with less resources. This results in in-
creasing speed-to-market, faster responsiveness to
changing market needs, new competitive products,
and cost savings from reduced consumption of re-
sources.
How does delfort manage an integrated
and structured innovation process?
Our evolutionary approach is to create solutions
that are meaningful, promising and commercially
successful for our customers. Our method is based
on the stage-gate-process, which evaluates each
stage before the next step is initiated. This struc-
tured process involves the development of new,
as well as the improvement of existing products,
processes or services, all the way to the successful
launch on the market.
innovation
process
innovative
culture
innovation
framework
innovation performance
Three components of Innovation Management. Alfred Spitzenberger,
Corporate Innovation Manager
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What is the framework for successful innovation
management?
Driven by a strong commitment of the board, the man-
agement of paper mills and strategic business areas, inno-
vation is seen as an organizational skill that will pave the
way for constant growth and ensure long-term security for
our valuable stakeholders. A structured process allows the
purposeful deployment of manpower and the prioritiza-
tion of projects with respect to feasibility, benefits, timing
and resources.
What have been delfort’s achievements in 2016?
In 2016, we have accelerated our efforts to improve our
innovation management system. Essentially, we have fo-
cused on two main areas: our knowledge management
and the restructuring of the development processes with
the aim of increasing efficiency in internal and external
collaboration. Internally, we have launched a knowledge
map to collect and structure existing knowledge and make
it accessible to all paper mills. We have established com-
munities of practice on a regular base, offering internal
experts the opportunity to meet once or twice a year in
person as well as exchange experiences digitally on an on-
going basis. We have also fostered our collaboration with
external institutes, laboratories and universities. In the fu-
ture, we will further expand internal and external network-
ing and cooperation in order to fulfill complex and specific
customer needs.
How does the innovation process support the
development of sustainable solutions?
Our company spirit and strategies provide the framework
and the development process to ensure that only the most
attractive ideas will be realized.
Innovations are a necessity for the creation and devel-
opment of new products that can be used to replace
non-renewable materials with renewable, recyclable and
low-impact alternatives. We truly believe that our solu-
tions already contribute to a more sustainable world. Mini-
mizing the negative environmental impact by optimizing
processes and products while maximizing the sustainable
goals of our customers is essential in the innovation pro-
cess.
40 % patents granted
10 % innovation rate
Total of
303 patents filed
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The second aspect is the economical use of re-
sources. The efficient use of materials and energy
are as important as the optimization of processes
while making use of previous learnings.
Who is involved in the innovation
process at delfort?
Innovation at delfort is seen as an organizational
skill and everyone is contributing to the different
aspects, like scouting, strategy, development and
implementation.
Our sales teams and technical customer service
play an essential role and are in contact with our
customers on a daily basis and aim to grasp the
best understanding of their needs. Likewise, suppli-
ers, research institutions and industry organizations
are contacted to deliver important input for future
development work. In 2016 we fostered a strong
collaborative attitude at group level to exchange
this knowledge and to accelerate ongoing initia-
tives and identify new ones.
How to protect the innovative and
new solutions?
Our innovative products and solutions are the ba-
sis of our success and therefore worthy of protec-
tion. Together with our customers and suppliers, we
develop and modify papers, add functionality and
efficiency in processing. To secure our pioneering
achievements and to protect the interests of our
customers, delfort files patent applications on a
regular basis. In 2016 delfort filed 32 patent appli-
cations, increasing our total patent portfolio to 303
patents and patent applications, of which nearly
40 % have been granted already.
Additionally, due to non-disclosure agreements
many of our solutions are trade secrets and an ex-
pression of the close and trustworthy relationship
with our customers.
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our customers in the US
close to
With the acquisition of mundet in February 2016 and
delfortgroup printing services in August 2016 delfort started
to offer its customers added value along the whole value
chain. The recent investments are part of delfort’s strat-
egy to further foster its long-term partnerships with its US
based customers. Both companies offer design, printing and
converting expertise for flexible packaging and the cigarette
industry. Therewith delfort expands its existing product port-
folio of paper production with printing solutions and offers
its customers an improved supply chain for North America.
“Customers will take major advantage of the combination of
delfort’s strengths as a global specialty paper manufacturer
for the whole solution range involving cigarette, plug wrap,
tipping base papers and bobbins along with a wide range
of papers for specialty product applications. In addition, our
outstanding innovation management and product develop-
ment expertise along with product compliance know-how
and active sustainability management are further enhanced
with the addition of mundet’s and delfortgroup printing ser-
vices’ local production and expertise to our group,” explains
Klaus Weitkämper, president of mundet.
Leading tipping and tobacco
flexprint supplier in the US
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mundet offers high quality gravure printed sub-
strates such as film, paper and light weight board,
which are produced in 3 facilities in Tennessee,
Roslyn and Mexico. The product portfolio also in-
cludes sheeting, cutting, embossing, die cutting,
and paper film combination products. mundet
supports the tobacco industry through its supply
of decorative tipping papers along with LIP, inserts,
onserts, soft pack labels, closures, as well as em-
bossed and hot stamped foil materials.
delfortgroup printing services operates in the center
of Greensboro, North Carolina and has specialized
in high end printing of LIP, tipping and plugwrap
papers, latex coated papers for (turkey) giblets and
teabag paper.
Both companies are renowned by its US-customers
for their quality, relationship management and
supply chain management. Moreover, being close
to our business partners in the US shortens transport
routes, which finally results in lower greenhouse gas
emissions.
Within the last year, effective progress has been
made towards the integration of all sites into the
group in the fields of finance, sales, manufacturing
and IT. All sites have adopted the uniform reporting
systems of the group and have aligned processes in
order to establish even higher reliability and effec-
tiveness during the production process. Additional-
ly delfort has invested in a new laboratory area as
well as in upgrades of machineries which supports
a consistent high quality product.
mundet's specialities are
high quality gravure
printed substrates
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contacts
HEADQUARTER
delfortgroup AG Fabrikstrasse 20 / A-4050 Traun / AustriaT +43 7229 776-0 / F +43 7229 [email protected]
SALES OFFICES
d.s.p. Inc. USA delfortgroup speciality papers, Inc.216 3rd St. NE, # C / Charlottesville / VA 22902 / USAT +1 434 202 7870 / F +1 434 202 7871 [email protected]
Mountain Dragon International (H.K.) LimitedSuite 627, 6/F. Ocean Center, Harbour City, 5 Canton RoadTsim Sha Tsui / Kowloon / Hong KongT +852 2730 7187 / F +852 2736 [email protected] Mountain Dragon also serves Southeast and Northeast Asia
TSP DragonSuite 627, 6/F. Ocean Center / Harbour City / 5 Canton RoadTsim Sha Tsui / Kowloon / Hong KongT +852 2730 7187 / F +852 2736 7771 [email protected] TSP Dragon also serves Southeast and Northeast Asia
TSP France S.A.S. Aéroparc 2 – OBC, 3, rue des Cigognes67960 Entzheim / FranceT +33 3 88 15 07 63 / F +33 3 69 20 80 [email protected]
TSP Germany GmbHCarl-Zeiss-Strasse 2 / 21465 Reinbek / GermanyT +49 40 780 876 40 / F +49 40 780 876 [email protected] Germany also serves Austria and Switzerland
TSP UK LimitedThe Center, 201-203 London Road, East Grinstead West Sussex, RH19 1HA / United KingdomT +44 1342 335 170 / F +44 1342 310 [email protected] TSP UK also serves Ireland
PLANTS
Dunafin Zrt.Papírgyári út 42-46 / H-2400 Dunaújváros / HungaryT +36 25 511-400 / F +36 25 511-415 [email protected]
delfortgroup printing services, Inc.1055 Gatewood, Ave. / Greensboro, NC 27405 / USAT +1 336-574-4174 / F +1 336-574-4171
Dr. Franz Feurstein GmbHFabrikstrasse 20 / A-4050 Traun / AustriaT +43 7229 776-0 / F +43 7229 [email protected]
Mundet Inc. Corporate Office919 East Main Street, Suite 1130 Richmond / VA 23219 / USAT +1 804-644-3970 / F +1 [email protected]
OP papírna, s.r.o.Olšany 18 / CZ-789 62 Olšany / Czech RepublicT +420 583 384-501 / F +420 583 384-802 [email protected]
Papierfabrik Wattens GmbH & Co KGLudwig-Lassl-Straße 15 / A-6112 Wattens / AustriaT +43 5224 595-0 / F +43 5224 [email protected]
Tervakoski OyVähikkäläntie 1 / FI-12400 Tervakoski / FinlandT +358 19 771-1 [email protected]
Wattens Vietnam Co., Ltd.No. 8, Dan Chu Street, V.S.I.P II Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province, Vietnam T +84 650 3589 558-0 / F +84 650 3589 [email protected]
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103
layout and content by:
Christine Fiegert
published by:
delfortgroup AG,
Fabrikstrasse 20, 4050 Traun, Austria
printed on:
papers of delfort
cover:
Terreus Smooth pure white 270 g/m2 / 183 lbs
core: thinstar plus 60 g/m² / 41 lbs
design:
vorauerfriends communications gmbh,
4609 Thalheim/Wels, Austria
production:
Estermann Druck Gmbh,
Weierfing 80, 4971 Aurolzmuenster, Austria
printing unit:
Heidelberg XL
printing process:
sheet-fed offset
For further information about delfort and to pro-
vide feedback on this report, please contact us at:
disclaimer:
delfort has made all reasonable efforts to ensure
that the information provided in this report is accu-
rate and complete at the time of publication. How-
ever, no liability, warranty or guarantee is assumed
for the up-to-dateness, correctness, completeness
or quality of the information. All users of the mate-
rial provided are responsible for ensuring that it is
suitable for their needs, environment and end use.
All sites and published content therein, including
text, graphics, images, design or other forms, are
and remain the property of delfort and are protect-
ed by copyrights, trademarks, patents, licenses or
other proprietary rights or laws. All rights, especially
the right of utilization, duplication, distribution and
translation are reserved. Any reproduction, distri-
bution, publishing, editing or other use is permitted
only with prior approval of delfort.
In all cases, the mentioned brands and other at-
tributes of third parties are subject to regulations of
current copyright law and the rights of their respec-
tive owners. If you become aware of a violation of
copyright laws, we request you that you contact us
with specific details.
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