FMPC Brochure

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Finding opportunity in uncertain times Learnhowtofinanciallypositionyourpracticeandprepare  yourselfforsuccessinthecurrenthealthcareenvironment Focusonin-deptheducation,peerlearningand state-of-the-artthinking Leavethisconferencearmedwithpracticalknowledge, toolsandtechniquesyoucanimplementinyourpractice immediately Join your colleagues at the only face-to-face MGMA education program focused on in-depth financial management for 2011. Medical Group Management Association ® MGMA ® 2011Financial ManagementandPayer ContractingConference March 27-29, 2011 Baltimore Marriott Waterfront

Transcript of FMPC Brochure

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Finding opportunity in uncertain times

• Learnhowtofinanciallypositionyourpracticeandprepare

 yourselfforsuccessinthecurrenthealthcareenvironment

• Focusonin-deptheducation,peerlearningand

state-of-the-artthinking• Leavethisconferencearmedwithpracticalknowledge,

toolsandtechniquesyoucanimplementinyourpractice

immediately

Join your colleagues at the only face-to-face MGMA 

education program focused on in-depth financial

management for 2011.

Medical Group Management Association®

MGMA®2011FinancialManagementandPayerContractingConference

March 27-29, 2011Baltimore Marriott Waterfront

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Please use promotion code FMPC11BR22 when registering from this brochure. Register at mgma.com or phone toll-free, 877.275.6462, ext. 1888.2

Three complimentary Leading Edge sessionsn FoundationsofPayerContractingforthosenewto

contracting

n FoundationsofFinancialManagementforthosenewtothisarea

n AdvancedApplicationsforMicrosoftExcel®PivotTablesinaMedicalPracticeforexperiencedadministrators

Revenue cycle trackThistrackcoverspre-visit,time-of-serviceandpost-visitbillingissuesandincludesusefultoolsandtakeaways.

Interactive educationn Atthe“RefreshingIdeas”session,withhorsd’oeuvres

andcocktails,HenryEvanswilldiscusshisbook,Winning With Accountability: The Secret Language

of High-Performance Organizationsandfacilitatediscussionfromtheaudience.Youwillreceivea

complimentarycopyofhisbookwhenyouarriveinBaltimore.

n Duringtheinnovativelabsessions,you’llhavetheopportunitytorollupyoursleevesandapplytheknowledgeyouacquiredintheprecedinglectures

usingpracticaltools,techniquesandpeer-to-peer

exchanges.

Beconfidentyouhavetheknowledgeandskillsyouneedtoleadyourpracticeinthenewhealthcareenvironment.

Who should attend:n Practiceprofessionalswithfinancialmanagement

and/orpayercontractingresponsibilities

n

Chieffinancialofficers(CFOs)n Controllers,accountants,managedcare/payer

contractingprofessionalsorotherpositionsreportingtoCFOs

Specialteamattendanceoffer:Whentwoormorecolleaguesfromthesamepracticeregister,thesecondandsubsequentteammember(s)receives$100offhis/

herregistrationfee.Teammembersmustregisteratthesametimeviaphone.Pleasecalltoll-free877.275.6462,ext.1888.

Conference siteLocatedinHarborEast,Baltimore’spremier

neighborhood,theBaltimoreMarriottWaterfrontsitsonthewater’sedge.You’llenjoy

thespectacularviewsoftheBaltimoreHarbor,aswellaseasyaccesstothecity’sfinestshoppingandrestaurants.Choose

frommorethan50diningoptionswithinafewblocksofthehotel,orexploretheNationalAquarium,theMarylandScienceCenterandmore.

What you need to know about financial management and payercontracting in the new healthcare environment.Whetheryouarenewtofinancialmanagementorpayercontractingoranexperiencedprofessional,thisconferenceisdesignedtoprovidein-depth,practicaleducation,withmanyknowledge-buildingsessionsfollowedbylabsthatwillgive

 youtoolsandtechniques,hands-onlearningexperiencesandpeer-to-peerinteraction.

Youwon’twanttomissthekeynoteandgeneralsession,wherespeakerswilldiscussmodelsofgrouppracticethatareemergingfromhealthcarereform,layingthefoundationfortheentireconference.

 Additional learning opportunities

Registertoday–seatingislimited.

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Program content/formatThesessionsincludedintheMGMA2011FinancialManagementandPayerContractingConferencewere

selectedtoprovidein-depthandpracticaleducationonthemostimportanttopicsoffinancialmanagementand

payercontractingintoday’smedicalpractice.Bytakingadvantageofup-to-dateandrelevantknowledgeand

tools,attendeeswillbebetterpositionedtosuccessfullymanagetheadaptationandchangethatisnecessaryinthecurrenthealthcareenvironment.Becausefinancialmanagementandpayercontractingelementsareoften

foundinallaspectsofamedicalpractice,thecontentofthesessionswillcoverfinancialandpayercontractingissuesandtopicsfoundinalldomainsoftheBodyofKnowledgeforMedicalPracticeManagement,2ndEdition,developedbytheAmericanCollegeofMedical

PracticeExecutives(ACMPE),MGMA’sstandard-settingandcertificationbody.Theeducationalcontentishighlyrelevantfortheday-to-daychallengesinmedicalpracticeandinpreparationfortheACMPEboardcertification

examinations.

TheBodyofKnowledgedomainsinclude:BusinessOperations,FinancialManagement,HumanResource,Management,InformationManagement,OrganizationalGovernance,PatientCareSystems,QualityManagement

andRiskManagement.ThedomainsformtheframeworkofMGMA’scoreeducationalcurriculum.

Visit mgma.com/BodyofKnowledge to download the Body of Knowledge brochure and to access domain-specific 

resources and free quizzes.

About MGMA:MedicalGroupManagementAssociation(MGMA)is

thepremiermembershipassociationforprofessionaladministratorsandleadersofmedicalgrouppractices.Since1926,MGMAhasdeliverednetworking,professionaleducationandresources,andpoliticaladvocacyfor

medicalpracticemanagement.MGMAserves21,500

memberswholead13,700organizationsnationwideinwhichsome275,000physiciansprovidemorethan40percentofthehealthcareservicesdeliveredintheUnited

States.

About ACMPE:TheAmericanCollegeofMedicalPracticeExecutives(ACMPE)isthestandard-settingandcertificationbodyof

MGMA.ACMPEwasestablishedin1956asanaffiliatetoMGMAtoprovideboardcertification,self-assessmentand

leadershipdevelopmentformedicalpracticeexecutives.EarningyourprofessionalACMPEcertificationelevatesyou

intheeyesofyourpeersandyoursupervisors,andhelpsadvanceyourcareerandsalaryopportunities.

Conference planning volunteersn RandyW.Cook,MPH,FACMPE,seniormedical

practiceconsultant,StateVolunteerMutualInsuranceCo.,Brentwood,Tenn.

n Jennifer“Nifty”Gosney,CPA,directoroffinance,DepartmentofSurgery,ScottandWhiteHealth

System,Temple,Texasn StephenMandolesi,MPH,directorofpayer

contracting,EastRegion,RMSLifelineInc./DaVita

Inc.,Fairfax,Va.

n DanielD.Mefford,MBA,FACMPE,CPA,consultant,PracticeResourceManagementGroupInc.,Columbus,Ohio

n EdwardJ.Myslik,MBA,CMPE,CPA,directoroffinance,CapitolAnesthesiologyAssociation,Austin,Texas

n GregoryS.Pawson,CMPE,CPA,CMA,chieffinancial

officer,Women’sHealthcareAssociatesLLC,Beaverton,Ore.

n DonaldStumpp,CPA,managerofpayercontracting,AmericanHealthNetworkInc.,Indianapolis

n CharlesVirnau,MBA,CPA,directorofbusinessadministrationandoperations,ScottandWhite

InpatientMedicine,Temple,Texas

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Sunday, March 27 8:00 am-6:30 pm

Conference registration open

8:00 am-3:30 pm ACMPE workshops* 

2:00-5:00 pmLeading Edge sessions

5:00-7:45 pmExhibit Hall open with Industry Insight presentations

5:00-5:45 pmNetworking break

5:45-6:45 pmKeynote session: Adapting to the New Healthcare Market 

6:45-7:45 pmHappy Hour 

* Additional registration fee required

 Monday, March 287:30 am-5:00 pm

Conference registration open

7:30-8:00 amContinental breakfast 

8:00-9:15 amGeneral session: Succeeding in an Accountable CareWorld 

9:00 am-12:30 pmExhibit Hall open with Industry Insight presentations

9:15 am-10:00 amNetworking break

10:00-11:15 amConcurrent sessions – 100 series

11:15-11:25 amStretch break

11:25 am-12:40 pmConcurrent sessions – 200 series

12:40-1:35 pmLunch

1:35-3:45 pmExhibit Hall open with Industry Insight presentations

1:35-2:50 pmConcurrent sessions – 300 series

2:50-3:45 pmNetworking break

3:45-5:00 pmConcurrent sessions – 400 series

5:00-6:30 pmRefreshing Ideas: Hors d’oeuvres, cocktails and discussionof Henry Evans’  Winning with Accountability

Tuesday, March 297:30 am-1:00 pm

Conference registration open

7:30-8:15 amContinental breakfast 

8:15-9:30 amConcurrent sessions – 500 series

9:30-9:45 amStretch break

9:45-11:00 am

Concurrent sessions – 600 series11:00-11:15 am

Stretch break

11:15 am-12:30 pmConcurrent sessions – 700 series

Schedule at a glance

 MGMA members – bring your team and save!Physicians registering with an MGMA member pay the member price.

When two or more colleagues from the same practice register for this conference, the second andsubsequent team member(s) receives $100 off his/her registration fee.

Teams must register by calling MGMA toll-free 877.275.6462, ext. 1888. Team members areencouraged to register at the same time.

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ACMPEworkshops:EarningtheCMPEandFACMPEDesignations*Sunday, March 27

8:30am-3:30pm

Registrationfee:$225(lunchprovided)

ACMPEcredit:6.5hours

Attendbothworkshopsforadiscountedpackagepriceand

pursueyourcertificationandFellowshipsimultaneously.

PathwaytoCertification:EarningtheCMPEDesignation*

Sunday, March 27

8:30am-12:00pm

Registrationfee:$150(lunchprovided)

ACMPEcredit:3.5hours

During this interactive session, you will:• Gainvaluabletest-takingtipsandassessyourreadinessto

taketheexams

• Takea50-questionsampleobjectiveexam

• Learntheessaygradingcriteria

• View“passing”and“notpassing”essayresponses

• Writearesponsetoanessayquestion

• ReceivefeedbackonyouressayresponsefromanACMPE

Fellow

• Learnabouttheprocesstocompletetheothertwoboard

certificationrequirements–presentationsandcontinuing

educationhours

PathwaytoFellowship:EarningtheFACMPEDesignation*Sunday, March 27

12:30-3:30pm

Registrationfee:$95

ACMPEcredit:3.0hours

This energetic session will jump-start your pursuit of Fellowship with:

• AnoverviewoftheFellowshiprequirements• Exercisestogetyoustartedonyourpaperorcasestudies

• Topicbrainstorminganddevelopment(Bringanytopicideas

 youmayhave!)

• Anoutlineevaluationexerciseillustratingthegrading

process

• Tipsonavoidingthecommonpitfallsindevelopingan

outline

*Additional fee required. Sign up for these programs on theregistration form, page 19.

TheAmericanCollegeofMedicalPracticeExecutives(ACMPE)isthecertificationandstandard-settingbodyofthe

MedicalGroupManagementAssociation(MGMA).

ACMPE preconference

Engage yourself Getengagedinaprocessthatwilltakeyourcareertothenextlevel–earningcredentialsthroughtheAmericanCollegeofMedicalPracticeExecutives.TherewardsenjoyedbyCertifiedMedicalPracticeExecutives(CMPEs)andFellowsinACMPE

(FACMPEs)areworththechallenge.Formoreinformation,visitmgma.com/acmpeorcalltheACMPEcertificationhelpdesktoll-freeat877.275.6462,ext.1869.

Engage with like-minded colleagues at the Pathway workshops to accelerate your pursuit.

“I believe that the CMPE designation helps

secure better positions and better pay. It aided

me in obtaining my current position and has

helped me attain goals that, at one time,

seemed unreachable.” 

KathrynRhodes,MBA,CMPE,Administrator,TheHealthcareStrategyGroup,Louisville,Ky.

“Achieving Fellowship wasn’t the end of my 

 professional development road — it was

more like a beginning: expanded leadership

opportunities, thought-provoking discussions,

a much more informed take on healthcare in

 general. It’s easy to see why Fellows are held in

such high regard.” 

PatriciaLBrewster,MHA,FACMPE,ChiefExecutive

Officer,SouthernOrthopaedicFoundationInc&SouthernOrthopaedicSpecialistsLLC,Atlanta,Ga.

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Sunday, March 27 1:00-6:30 pm

Conference registration open

2:00-5:00 pm

Leading Edge SessionsLeadingEdgesessionsareforindividualswhowanttotakefull

advantageofthemanyeducationalofferingsandgetahead

startontheconference.Twoofthesessions,Foundationsof

PayerContractingandFoundationsofFinancialManagement,

areforattendeeswhowanttogainorfurtherdevelopthe

fundamentalknowledgethatisessentialforeffectivegroup

practicemanagement.Thethirdsession,AdvancedApplications

forMicrosoftExcel®PivotTablesinaMedicalPractice,isfor

individualswhowanttoexplorehowExcelpivottablescan

dramaticallyaffectproductivity.

2:00-5:00 pm

 Foundations of Payer Contracting

Randy Cook, MPH, FACMPE, senior medical practice consultant,

State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Session description:Thisfoundation-levelcourseoffersacomprehensiveoverview

oftheknowledgeandskillsamedicalpracticeadministrator

musthavetocreateaneffectivepayer-contractingstrategy.You

willndouthowtodevelopafee-analysissystemandconduct

areimbursementanalysis.Additionally,youwilllearnabout

measuringcostandusingittosetapricingpolicy.Allattendees

willreceivealinktoaresourcepackageoftemplates,tools,

worksheetsandotherresources.Youwillleavethissessionwitha

completemodelofhowtobuildmanaged-carestrategiesforyour

practice.

This session will provide you with the knowledge to:• Evaluatethefinancialsandmeaningofawrittencontract

• Calculatethe“walk-awayopportunity”

• Determinewhatdatatogatherfromyourpractice-

managementsystem

2:00-5:00 pm

 Foundations of Financial Management 

Lee Ann H. Webster, FACMPE, CPA, practice administrator,

Pathology Associates of Alabama PC, Birmingham, Ala.

Session description:Managingasuccessfulmedicalpracticerequiresasolid

understandingofavarietyoftopics.Financialmanagementiskeyamongthese.Thissessionisdesignedfornewand

experiencedpracticeadministrators,aswellasforexperienced

nancialprofessionals.Newadministratorswillgainthe

fundamentalknowledgenecessarytosucceedasapractice

executiveornancialmanager.Experiencedadministrators

willsolidifyandimprovetheirnancialskills,andexperienced

nancialprofessionalsnewtopracticemanagementwillgain

anunderstandingofmedicalpracticenancialterminologyand

issues.Allwillwalkawaywithrelevant,practicaltipsonhow

topresentnancialinformationinaclearandconcisewayto

membersoftheirmedicalstaff.

This session will provide you with the knowledge to:• Applythecorefinancialconceptsandskillsformanaginga

practice

• Identifykeyfinancialindicatorsandtheirmeaningsinyour

organization

• Analyzeandexplainfinancialreportstophysicianand

nonphysicianproviders

Conference schedule Sunday, March 27

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2:00-5:00 pm

  Advanced Applications for Microsoft Excel® Pivot Tables in a Medical Practice

Nate Moore, MBA, CMPE, CPA, president, Moore Solutions Inc.,

Salt Lake City 

ThepivottablefeatureinMicrosoftExcel®isapowerfultool

tohelpmedicalpracticeadministratorsefcientlyanalyzelargeamountsofpracticedataandbringclaritytocomplicated

medicalpracticechallenges.Thislivedemonstrationwillillustrate

avarietyofmedicalpracticescenariosthatcanbesolvedand

depictedusingpivottables.Youwilllearnhowtoapproachand

solveproblemsthroughthemanipulationofpivottablesandhow

toapplythe“logic”ofpivottablestoresolvedata-analysisissues.

Also,youwillndouthowtocreatepivottablesthatyoucanuse

throughoutyourpracticeandhowtobuilduponbasicpivottable

knowledge.

This session will provide you with the knowledge to:• Reviewpracticescenarioswherepivottablespresenta

powerfulsolution• Coachnoviceusersinworkingwithpivottables

• Designpivotchartsasvisualsolutionstoorganizingpractice

data

5:00-7:45 pm

Exhibit Hall open with Industry Insight  presentations

5:00-5:45 pm

Networking break 

5:45-6:45 pm

Keynotesession:Adapting to the NewHealthcare Market

Thomas C. Royer, MD, president and chief executive officer,

Christus Health System, Irving, Texas

Healthcarereformandotherchangeswillshapeourmarketplace

moreinthenextveto10yearsthanoverthelast30.Is

 yourpracticeready?Royer’skeynotesessionwillfocuson

understandingtheexceptionalchangesthatareoccurringand

willoccurinthenearfuture.Hewillalsoaddressthecritical

leadershiprolesthatpracticeswillassumeinthecreationof

innovativehealthandwellnessprogramsinthefuture.

This session will provide you with the knowledge to:• Explainthemarketdriversofhealthcarereform

• Evaluatetheeffectsofanoutcome-basedmarketplace

• Examinewaysofleadingyourpracticethroughchange

6:45-7:45 pm

Happy Hour Theconference’skickoffnetworkingeventwilltakeplaceinthe

ExhibitHall,withexhibitorsprovidingproductsandsolutionsto

helpmakeyourpracticemoreefcient.Joinyourfellowattendees

fordrinks,appetizersandnetworkingwithyourpeers.

ThomasRoyer,MD,ischiefexecutiveofcerandpresidentoftheChristusHealthSystem.

Dr.Royerleadsday-to-dayoperationsforChristusHealth

andlendsextensiveexpertiseindevelopingphysicianpartnershipsandcommunityhealthprograms.Hisextensiveexecutiveexperience

includestimeasthechairmanoftheboardofgovernorsfortheHenryFordMedicalGroupandseniorvicepresidentofmedicalaffairsfortheHenryFordHealthSystem.Healsospenttwoyearsatthe

JohnsHopkinsMedicalServicesCorp.andWymanParkMedicalAssociatesinBaltimoreinavarietyofpositions,includingchiefexecutiveofcer,presidentandchiefoperatingofcer,aswellasvicepresident

ofclinicaloperations.PriortohistimeinBaltimore,hespent18yearswiththeGeisingerMedicalCenterandClinicinDanville,Pa.,holdingpostsasseniorvicepresidentandmedicaldirector.

Conference schedule Sunday, March 27

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 Monday, March 287:30 am-5:00 pm

Conference registration open

7:30-8:00 amContinental breakfast 

9:00 am-12:30 pm

Exhibit Hall open with Industry Insight  presentations

8:00-9:15 am

General session: Succeeding in anAccountable Care World

 John A. Deane, MPA, chief executive officer, Southwind HealthPartners LLC, The Advisory Board Company, Nashville, Tenn.

Inthisgeneralsession,Deanewillfocusonhowmedicalgroups

shouldadapttoamarketplacethatisshiftingfromaunit-based

revenuesystemtoasystemthatrewardsaccountableandreliable

outcomes.Hewilldiscussseveralbusinessmodelsforadapting

tohealthcaremarketchanges,includingtakingthemarket-leader

role,nichemarkets,andmodelsforaligningwithhospitalsand

otherentities.

This session will provide you with the knowledge to:• Recognizethevariousadaptationoptionsforaphysician

practice

• Selecttheadaptationoptionthatisafitforyou

• Alignincentiveswithaffiliationpartners

9:15 am-10:00 am

Networking break 

10:00-11:15 am

Concurrent sessions – 100 series

101. Revenue-Cycle Track: Fine-Tuning Pre-Visit Revenue-Cycle Processes

Sarah Holt, PhD, FACMPE, practice administrator, Cape Girardeau

Surgical Clinic Inc., Cape Girardeau, Mo.

Therevenuecyclestartslongbeforeaninvoicereachesthe

businessofce.Thissessionwilladdressthepre-visitprocessesof

insuranceverication,benetseligibility,chargecaptureandpre-

andtime-of-servicecollections.Youwillexplorehowtocapture

potentiallylostrevenuebyidentifyingaccurateinsuranceand

demographicdatabeforethepatientarrives,anddiscoverproven

methodstoidentifylostchargesandhowtousetoolstoimprove

 yourpre-visitprocesses.Thesessionwillhelpyousavehoursofworkforyourinsurancestaff,andpreventextensivereworkon

thebackend.

This session will provide you with the knowledge to:• Reviewpre-visitprocessesthatsupportrevenuecollection

• Examinethefiscaleffectsofanefficientandaccurate

pre-visitinformation-collectionprocess

• Refinepre-visitprocesseswithinyourclinic’spatientflow

JohnDeaneisfounderandchiefexecutiveofcerofSouthwind,acontract-management,interim-managementandconsultingcompanyfocusedonimprovingtheperformanceofphysicianpracticesownedbyhospitals,healthsystemsandacademicmedicalcenters.Deanehasmorethan24yearsofseniorphysicianpracticemanagementandmanagedcareexperience.

Hehasledturnaroundengagementsforanumberoflarge,institutionallysponsoredmedicalgroups,facilitatingannualsavingsfrom$2millionto$20million.Inaddition,hehasconsulted

formajorhealthsystemsregardingphysicianalignment,leadingengagementsfocusedonstrategicplanning,physician-compensationmodeldesign,practiceacquisition,turnaroundrestructuringandalternativemodelsof

physicianalignment.

Conference schedule Monday, March 28

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102. Assess Your Practice’s Readiness for HealthcareReform and a Transformed Health System

Dave Gans, MSHA, FACMPE, vice president, innovation and 

research, Medical Group Management Association, Englewood,

Colo.

ThePatientProtectionandAffordableCareActwillfundamentallychangeournation’shealth-insuranceand

healthcare-deliverysystems.Withhealthcarereformalready

underway,itisessentialthatpracticeleadersunderstandhow

patientdemographics,demandforservices,payermixand

physiciancompensationcouldbeverydifferentinthefuture.This

sessionwillofferstrategiesyoucanusetoprepareyourpractice

forthenewhealthcareenvironmentandprovidemetricsthatcan

assessyourorganization’sreadinesstofunctioninatransformed

healthsystem.

This session will provide you with the knowledge to:• ReviewmajorgoalsandtimelinesofthePatientProtection

andAffordableCareAct• Explorepotentialchangesinpatients,servicedemands,care

deliveryandpayments

• Definemetricsforassessingapractice’sreadinessfor

healthcare-reformchanges

103. Accountability Matters: Deterring Fraud and Embezzlement in Medical Groups

Denise McClure, CPA, CFE, president, Averti Fraud Solutions LLC,

Boise, Idaho

Howwouldyouliketoincreaseprotabilityby5percent

annually?It’spossibleyourmedicalpracticeislosingthatmucheachyearduetosystemicproblemsinyourbilling,collection

andaccountingprocesses.Mostofusbelievethatfraudand

embezzlementwillnotaffectus,butithappenseveryday.And

unfortunatelyit’softentheresultofactionsbythosewewould

leastsuspect.Inthissession,youwillhearhowtosafeguardyour

practicebybuildingaccountabilityandtransparencyintoyour

systemsandprocesses.Youwillleavewithtoolsandapproaches

topreventionyoucanuseinyourownmedicalpractices.

This session will provide you with the knowledge to:• Explainhowandwhytheftandembezzlementarethreatsto

medicalpractices

• Identifyaccountabilitygapsthatincreaseriskoffraud,embezzlementandunidentifiederrors

• Developtransparencyandaccountabilityinaccounting,

billingandcollectionprocessestoclosetheaccountability

gaps

104. Moore Ways to Use Microsoft Excel® in a Medical Practice

Nate Moore, MBA, CMPE, CPA, president, Moore Solutions Inc., Salt 

Lake City 

MicrosoftExcel®hasseveralbuilt-intoolsmedicalpractice

managerscanleveragetoanalyzeandreportonmedicalpractice

data.ThislivedemonstrationusingMicrosoftExcel2010

willfocusonconditionalformattingandthetablesfeatures

introducedinExcel2007.Conditionalformattinginstantly

highlightsrelevantdata.Tablesallowuserstolter,sortand

analyzecriticalpracticedataquickly.Participantswillbeableto

applybothtoolsanddeterminewheneachisappropriatefortheir

data.

This session will provide you with the knowledge to:• Implementconditionalformattingtoolsinpracticereports

• Filter,sortandanalyzedatawithtables• Determinewhichtoolsareappropriateforyourpracticedata

11:15-11:25 am

Stretch break 

Conference schedule Monday, March 28

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11:25 am-12:40 pm

Concurrent sessions – 200 series

201. Revenue-Cycle Track: Time-of-ServiceRevenue-Cycle Processes and Collections

Sarah Holt, PhD, FACMPE, practice administrator, Cape GirardeauSurgical Clinic Inc., Cape Girardeau, Mo.

Haveyouoptimizedyourrevenuestream?Areyoudoingthe

rightthingsduringthepatientvisit?Tomaximizerevenue,you

mustcalculate,benchmarkandanalyzethekeyrevenue-cycle

performanceindicatorsforyourmedicalpractice.Inthissession

 youwilllearnabouttime-of-servicetoolsthatyoucanuseto

recognizeandexaminerevenueenhancersduringthepatient

visit.Youwillexplorekeytoolstohelpyoumakethemostofthe

visitanddotherightthingsattherighttimetomaximizerevenue

inyourpractice.

This session will provide you with the knowledge to:

• Examineprocessesthatmaximizerevenuecollectionduringthepatientvisit

• Managepatients’expectationsofrevenuecollectionthrough

theface-to-faceencounter

• Implementmethodstotrackandmonitorrevenue

performance

202. Utilize Benchmarking to Maximize Prots

Todd Evenson, MBA, assistant director, survey operations, Medical 

Group Management Association, Englewood, Colo.

Administratorsfromthemostprotablemedicalpractices

understandhowproductivity,operatingcostsandrevenueinteracttodetermineapractice’sprot.Thisknowledgeallows

themtofocustheirattentiononmaximizingprotfortheir

organizations.Thissessionwilldescribehowtomeasureyour

practice’sperformanceinmultipledimensionsandhowtouse

processbenchmarking,theconceptoflearningfromthebest,to

improveyourpractice’sbottomline.

This session will provide you with the knowledge to:• Recognizehowthedynamicrelationshipofproductivity,

revenueandoperatingcostsaffectsamedicalgroup’s

profitability

• Describehowtouseprocessbenchmarkingtomodelthe

practicesofsuccessfulmedicalgroups• Comparestaffing,productivity,expensesandprofitstoother

medicalgroupsandbetterperformingpractices

203. MGMA Washington Outlook 

 Anders Gilberg, MGA, vice president, public and private economic 

affairs, Medical Group Management Association, Washington, D.C.

WithanewCongresssettlingin,thissessionwillprovidea

timelylookatpertinenthealthcareissuesunderconsideration.

Attendeeswillhearaboutrecentlegislativeandregulatorydevelopmentsandhowproposedchangesmightaffectthe

day-to-dayactivitiesofmedicalgrouppractices.Thediscussion

willincludebackgroundinformationandaprogressreport

onkeyMedicarepaymentinitiativesenactedaspartof

healthcare-reformlegislation.Thesewillincludeaccountable

careorganizations,bundledpaymentpilotsandnewvalue-based

paymentmodiers.

This session will provide you with the knowledge to:• Identifyhowrelevantlegislativeandregulatoryinitiatives

mightaffectgrouppractices

• Concludewhentoexpectimplementationofsignificant

healthcare-reformprovisions• ListthekeyelementsofpendingMedicarepaymentmodels

204. Managing Practice Data Using the VLOOKUP Function in Microsoft Excel® 

Nate Moore, MBA, CMPE, CPA, president, Moore Solutions Inc., Salt 

Lake City 

TheVLOOKUPfeatureinMicrosoftExcel®isanindispensabletool

formedicalpracticeadministratorstocombinedatastoredin

multipleplaces.Thissessionwilldemonstratethefundamentals

ofVLOOKUPandbuildtomorecomplexapplicationsofthis

versatilefunction.Participantswillcomeawaywithavariety

ofscenariosandpracticaltoolstheycanapplytobenetfrom

VLOOKUPintheirmedicalpractice.Thesessionwillbealive

demonstrationusingMicrosoftExcel2010.

This session will provide you with the knowledge to:• ApplythefundamentalsofVLOOKUP

• CombinefunctionstoaddpowertoVLOOKUP

• DiscovermultipleapplicationsforVLOOKUPinamedical

practice

12:40-1:35 pm

Lunch

1:35-3:45 pm

Exhibit Hall open with Industry Insight  presentations

Conference schedule Monday, March 28

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1:35-2:50 pm

Concurrent sessions – 300 series

301. Revenue-Cycle Track: Post-Visit Revenue-Cycle Optimization

Sarah Holt, PhD, FACMPE, practice administrator, Cape GirardeauSurgical Clinic Inc., Cape Girardeau, Mo.

Howcanyouenableyourinsurancestafftodowhattheydo

best:bringinalltherevenuethatyourorganizationisentitled

toreceive?Yourinsurancestaffalwayshastoomuchworktodo,

andyourorganizationalwaysneedstogeneratemorerevenue.

Whatcanyoudotoreneyourpost-visitbillingprocesses?This

sessionwillexploretheexpertiseandtoolsneededtotakefull

advantageofthepost-visit.Youwilldiscoverhowtosetpost-visit

prioritiesandrenebillingprocessestocapturemaximum

revenue.Additionally,youwilllearntoapplythebestpracticesof

cleanclaimsandtimelyling.Attheendofthesessionyouwill

havetheknowledgeandtoolsneededtoensurenorevenuefalls

bythewayside.

This session will provide you with the knowledge to:• Maximizerevenuethroughminimizinglossofbillable

charges

• Identifytheelementsofcodingcleanclaimsandavoiding

rework

• Usetoolstomaximizecollectionsandminimizewrite-offs

302. Numbers to Knowledge: Translating Data Into Actionable Information

Todd Evenson, MBA, assistant director, survey operations, Medical Group Management Association, Englewood, Colo.

Justhavingdatadoesn’tmeanyouwillidentifythe“right”

questionorndtheoptimalsolution.Yourabilitytoanalyzeand

communicatedataisprerequisitetotranslatingitintoactionable

information.Thissessionwillcoverbasicanalyticsandexplore

effectivemethodsfordepictingdatainmeaningfulwaysto

differentstakeholders.Youwilllearntheimportanceofcreating

easy-to-readreportsthatsupportthedecision-makingneedsof

physicianboardsandpracticeleadersalike.

Youwillhaveanopportunitytoapplytheseskillsinthe“Analytics

andCommunicatingInformation”lab,session402.

This session will provide you with the knowledge to:• Define“actionableinformation”(whatitisandhow

 yougetit)

• Identifyeachstakeholder’sacumenandpreferencesforhow

informationisdisplayed

• Illustratehowtocreateeffectivecharts

303. Reporting Practice Data to Your Physicians

Thomas Stearns, FACMPE, vice president, medical practices services,

State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Miscommunicationisacommonsourceoffrustrationbetween

physiciansandadministrators.Effectivelycommunicating

performanceandnancialdatatophysiciansisaskillthatcanbelearnedanddeveloped.Thissessionwillcovertheessentialsof

howtocommunicatedatatophysicianssotheyhearthemessage

 youintend.Youwilllearnaboutthecommonmistakestoavoid

andreapthebenetsofimprovedcommunicationinyour

practice.

Youwillhaveanopportunitytoapplytheseskillsinthe“Analytics

andCommunicatingInformation”lab,session402.

This session will provide you with the knowledge to:• Recognizehowphysicianshearatopic

• Translateessentialpracticemetricsforincreasedphysician

understanding

• Identifycommonmistakesincommunicatingwithphysicians

Conference schedule Monday, March 28

Save Yourself Some Money and Attend theMGMA 2011 FM-PC conference

If you wonder why I said “save yourself some money 

and attend”, it is not because they are giving money 

away or I have a coupon to give you. It is because

the quality of the content is always top-notch and 

 you will be able to take back more than enough new 

ideas to incorporate into your practice to more than

cover the costs of airfare, hotel, food, incidentals,

etc. I have been to a number of conferences one

time never to return because no matter how great 

the city or the weather, the conference was not of 

value to my company. I have always found value at 

the MGMA FM-PC conference and credit it for many 

improvements and money-saving processes that Ihave incorporated into our practice.

This is a conference focused on improving your 

bottom line and if you attend, I will guarantee that 

 you will “save yourself some money” in the long run.

Nancy Wilkes VP, Practice Management Technology

UCI Medical Affiliates, Inc.

Columbia, S.C..

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304. Positively Transform the Practice WithWeb-based Technology 

Rosemarie Nelson, MS, principal, MGMA Health Care Consulting

Group, Jamesville, N.Y.

Inthisfast-pacedsessionyouwillgettime-savingtipsabout

specicoperationalissues.YouwilllearnnewwaystoworkharderandsmarterasyouapplyWeb-basedtoolstomake

moreeffectiveuseofphysicianandstafftime.You’llleavethis

sessionwithnewideasaboutusingtechnologytoimprovedaily

nancialoutcomes.Andyou’lllearntoevaluatehowtoadopt

newtechnologytoolsforyourorganizationtoassiststaffand

physicianswiththechange-managementprocess.

This session will provide you with the knowledge to:• IdentifythevarietyofWebtoolsavailabletoreachyour

patientsandexcelatservicedelivery

• DeterminetheeffectsofvariousWeb-basedservicesonyour

practice’sefficiencyandyourpatients’satisfaction

• Prioritizetechnologyimplementationstomeetyourpracticeobjectivesandgoals

2:45-3:45 pm

Networking break 

3:45-5:00 pm

Concurrent sessions – 400 series

401. Silent PPOs: An Enforcement Strategy 

Randy Cook, MPH, FACMPE, senior medical practice consultant,

State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Smallpayers,whichusuallyconstitutelessthan1percentofthe

practice’sbusiness,oftencanbethesecond-orthird-largestpayer

group.Howcanthisbe?Thesesmallpayersoftentakediscounts

thatarenotearned.Theytakeinappropriatediscountsgiven

theirvolume,andtheydothiswithoutcontractualauthority.

Thissessionwillshowyouhowtoidentifypayercontractsthat

areleasedtoothernetworksandwilldetailhowtoestablish

asmall-payerenforcementprocess.Youwillreceivearesource

packageofenforcementletters,contracttemplatesandamodel

enforcementplan.

This session will provide you with the knowledge to:

• Useapricingpolicytosetanenforcementthreshold• Identifypayercontractsthatareleasedtoothernetworks

• Articulatethefundamentalsofbuildingyourown

enforcementplan

402. Analytics and CommunicatingInformation (Lab)

Todd Evenson, MBA, assistant director, survey operations, Medical 

Group Management Association, Englewood, Colo. and Thomas

Stearns, FACMPE, vice president, medical practices services, State

Volunteer Mutual Insurance Co., Brentwood, Tenn.

Miscommunicationisacommonsourceoffrustrationbetween

physiciansandadministrators.Effectivelycommunicating

performanceandnancialdatatophysiciansisaskillthat

canbelearnedanddeveloped.Thislabexperiencewillcover

theessentialsofhowtocommunicatedatatophysiciansso

theyhearthemessageyouintend.Youwilllearnaboutthe

commonmistakestoavoidandreapthebenetsofimproved

communicationinyourpractice.

Thislabfocusesonthetoolsandapplicationsassociatedwiththe

presenters’earliersessions.

This session will provide you with the knowledge to:

• Recognizehowphysicianshearatopic• Translateessentialpracticemetricsforincreasedphysician

understanding

• Identifycommonmistakesincommunicatingwith

physicians

403. Optimizing the Benet of Using NonphysicianProviders

Dave Gans, MSHA, FACMPE, vice president, innovation and 

research, Medical Group Management Association, Englewood,

Colo.

Mostmedicalgroupsemploynonphysicianproviders–nursepractitioners,physicianassistantsandotherlicensed

professionals.Ingeneral,medicalgroupsthatusenonphysician

providersreportincreasednancialperformance.However,

questionspersistconcerninghowtobestincorporatethese

professionalsinthepractice.Whatistheoptimalratioof

nonphysicianprovidersperphysician?Isthereadiseconomyin

whichhavingmorenonphysicianprovidersdecreases,rather

thanincreases,protability?Thissessionwilldescribestrategies

amedicalpracticecandrawupontoemploynonphysician

providers.Youwillalsolearnaboutthenancialandproductivity

metricsyoucanusetoassesspracticeandproviderperformance.

This session will provide you with the knowledge to:• Describehownonphysicianprovidersaffectamedical

group’seconomicperformance

• Outlinestrategiesforemployingnonphysicianproviders

• Identifymetricstoassessproviderproductivityandoverall

financialperformance

Conference schedule Monday, March 28

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404. Optimize Your EHR for the Future With Data Analysis

Rosemarie Nelson, MS, principal, MGMA Health Care Consulting

Group, Jamesville, N.Y.

Doyouhaveanelectronichealthrecords(EHR)systemthatyou

arenotfullyutilizing?AreyourealizingthefullbenetsanEHR

candeliver,especiallyintheanalysisofclinicaldataandtherole

thatanalysisplaysincontracting?Thisinteractivesessionwillpresentthemethodsforcollectingclinicaldataandpresenting

informationtoproviderstofacilitatetheadoptionofprotocols

andstandards.Theframeworkprovidedwillpositionyour

practice’ssuccesswithclinicalperformancecontracting.

This session will provide you with the knowledge to:• Determinemethodologyfordeliveringtimelyfeedbackto

providersaboutadherencetoclinicalprotocols

• Identifydeliverablesbasedonstandardization

• Producedataforproviderstopromotetheadoptionof

standards

5:00-6:30 pm

Refreshing Ideas: Tools for ProgressivePractice ManagementJoinyourcolleagues,shareyourexperiences,andgainadditional

tipsonhowtomakeaccountabilityworkforyouandyour

practiceatourinauguralRefreshingIdeasevent.Getreadyforan

interestingandfuneveningoflearningandconversationwhere

 youcansnack,drinkandgetterricleadershipknowledgethat

 youcanuseimmediately.

Henry J. Evans, co-founder and managing partner, Dynamic 

Results LLC, Dallas

Whatisaccountability?Whyisitimportantinourchanging

healthcareenvironment?Whatisyourroleincreatingacultureof

accountabilityinyourpractice?Howcanaccountabilitymakeyou

andyourpracticemoresuccessful?

HenryJ.Evans,authorofWinning With Accountability: The Secret 

Language of High-Performing Organizations,willshareinsights

andleadadiscussionabouthiscompellingandstraightforward

approachestosettingclearexpectationsandimprovingperformance.Participateinthisengagingdialoguewhileyou

learnaboutprinciplesthatyoucancondentlyandreadilyapply

asyounavigatethroughthemanychangesthatlieahead.

This session will provide you with the knowledge to:• Defineaccountabilityasapositiveattribute

• Determinetheroleofaccountabilityinyourpractice,career

andleadershipstyle

• Identifyspecificwaystoapplyaccountabilityprinciplesin

 yourmedicalpractice

Conference schedule Monday, March 28

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Tuesday, March 297:30 am-12:30 pm

Conference registration open

7:30-8:15 am

Continental breakfast 

8:15-9:30 am

Concurrent sessions – 500 series

501. Payer Auditing: Enforcement Strategies for Payer Contracting

Penny Noyes, president, Health Business Navigators, Bowling

Green, Ky.

Afterthenegotiationshavewrappedup,physicianpractices

cannotaffordtosimplyassumethatthepayerwilladministerthe

agreementcorrectly.Yourpracticeneedsanenforcementplan

foreachpayer.Thesavvyadministratormustlearntomonitor

thecomplianceofinsurers,networks,payersandotherpartiesaccessingthediscountsandtermsofcontractagreements.This

sessionwillteachyouhowtobuildapackageofenforcement

strategiestoensurepayercompliancewiththetermsoftheir

agreements.

This session will provide you with the knowledge to:• Assesscontractcomplianceforyourpractice

• Createeffectivemonitoringsystemsforyourcontracts

• Developsystematicprocessestoverifythatpaymentis

madeandthatitreflectstheneededbottomline

502. Preparing for Global Payments

Tim Shoger, senior vice president, Health Directions LLC, Oakbrook

Terrace, Ill.

Governmentandcommercialpayersandleadingprovider

organizationsarepromotingglobalpaymentasthenextstep

inhealthcarereform.Thissessionwilladdresshowtopreparemedicalgroupstothriveunderemergingglobalpayment

models.Itwilloutlinespecicchangesinclinicalandnancial

operationsthatarekeytotransitioningawayfromfee-for-

servicereimbursementandtakingadvantageofglobalpayment

opportunities.Youwilllearnaboutclinicalandbusiness-ofce

processesthatareessentialforadoptingapatient-centered

medicalhomemodelofcare.Additionally,youwillexploreviable

optionsforpartneringwithhospitalsandotherproviderentities

toformaccountablecareorganizations.

This session will provide you with the knowledge to:• Establishequitablerisk-andreimbursement-sharing

methodstoprotectagainstproblemswithpreviouscapitationmodels

• Implementeffectiveprocessesformanagingperformance

underglobalpayments

• Configureelectronicmedicalrecordstomanagefinancial

trackingandglobalpaymentqualityandreporting

requirements

503. Medical Practice Mergers

Reed Tinsley, CPA, CVA, CFP, CHBC, consultant, Cypress, Texas

Aspressurescontinuetomountontheprotabilityandsuccess

ofmedicalpractices,manyphysicianstodayareconsidering

amergerwithanotherpractice.Whenproperlyprepared

andcompleted,mergerscanbeanancialwin-winforall

involved;whennotproperlydone,themergeroftenendsupin

“divorce.”Afteremphasizingtheprosandconsofamerger,this

presentationwillwalkparticipantsthroughthemergerprocess,

highlightingthe“do’sanddon’ts”alongtheway.

This session will provide you with the knowledge to:• Identifyyouroptionswhenconsideringamergerwith

anotherpractice

• Explainthecommonpitfallsthatcanleadtoamergernot

beingproperlyaccomplished

• Articulatehowtomakeamergerawin-winforallthepartiesinvolved

Conference schedule Tuesday, March 29

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504. Managing Physicians in Transition

Thomas Stearns, FACMPE, vice president, medical practices services,

State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Theincreasinguncertaintyinthehealthcaremarketplaceis

pressuringpracticestoaccommodatenewandinnovativeways

forphysicianstojoinorleaveapractice.Whatarethefactorsaffectingolderandyoungerphysicians,causingthemtoseeknew

solutionsastheymaketransitionsintheircareers?Inthissession,

 youwillexplorevarioustransitionapproaches,suchasfractional

partnerships,jobsharingandprofessionalservicearrangements.

Youwilllearnabouttheincomedistributionplan(IDP)andwill

leavethissessionwithmodelsforaccommodatingtransitioning

physicians.

This session will provide you with the knowledge to:• Describephysician-transitionissuesrelatedtojoining,

leavingorslowingapractice

• Outlinemodelsforaddingorlosingaphysician

• ExplaintheeffectoftheIDPontransitioningphysicians

9:30-9:45 am

Stretch break 

9:45-11:00 am

Concurrent sessions – 600 series

601. Contract Language: Tough Problems and Tactical Solutions

Penny Noyes, president, Health Business Navigators, Bowling

Green, Ky.Nowrittenagreementwillxabadbusinessrelationship,but

abadlywrittenagreementcandestroyagoodone.Tocreate

effectivecontractlanguage,themedicalpracticeprofessional

mustunderstandandbeabletousecommoncontractterms.In

thissessionyouwilllearnaboutthechiefcomponentsofapayer

contractandhowtousethatknowledgetoquicklyevaluatethese

importantdocuments.Youwilldiscoverhowtoavoidcommon

languageproblems,andbuildintheelementsthatyoumusthave

inordertoreapnancialbenetsforyourpractice.

Followingthissessionyouwillhaveanopportunitytoapplythe

knowledgegainedinthelab,session701.

This session will provide you with the knowledge to:• Evaluatetheimportantelementsofapayeragreementina

timelyfashion

• Identifyproblemareasandproposealternativelanguage

• Summarizethekeyelementsofpayercontractsinapayer

inventory

602. Negotiation Skills for Practice Managers

Randy Cook, MPH, FACMPE, senior medical practice consultant,

State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Negotiationisaskillrequiredofeverysuccessfulmedicalpractice

professional,yetfewhaveanyformaltraining.Beinganeffective

negotiatorrequiresmorethanjustknowledgeofyourcontracts.Youalsoneedtounderstandandusespecicskillsandsubtle

toolsthatwillputyouinthedriver’sseat.Byrecognizingthetype

ofnegotiationenvironment,preparingproperlyanddetermining

howtoapplytherighttacticattherightmoment,youwill

improveyournegotiationresults.Duringthissessionyouwill

learnabouttheimportanceofbodylanguageandhowtousethis

knowledgetoimproveyourpractice’snancials.

Followingthissessionyouwillhaveanopportunitytoapplythe

knowledgegainedinthelab,session702.

This session will provide you with the knowledge to:• Describethedifferentnegotiatingenvironments

• Summarizenegotiationtactics

• Recognizethevarioussignalsyouandotherssendwithbody

language

603. Ancillary Revenue: Building New RevenueOpportunities for Your Medical Practice

Reed Tinsley, CPA, CVA, CFP, CHBC, consultant, Cypress, Texas

Animportantoptionforenhancingrevenueandincreasingprot

istheimplementationofnewservicelinesoraddingancillary

services.Thissessionwilldemonstratehowtheadditionofnew

revenueopportunitieshascontributedtothenancialturnaround

ofmanymedicalgroups.Youwillexplorethetoolsyoucanuse

toassesspossibilitiesforyourownpracticeanddiscoverhow

togainphysiciansupport.Serviceoptionswillbeidentied

forprimarycare,single-specialty,multispecialtyandacademic

groups,includingambulatorysurgerycenters,freestanding

cancer-treatmentcentersandcomputertomographicand

cosmeticcenters.

This session will provide you with the knowledge to:• Identifypotentialancillaryserviceoptionsforyourpractice

• Selecttoolstoforecastthedemandforservicesandprepare

 pro formafinancialprojections

• Determinehowtobuildphysiciansupportforyourprojects

Conference schedule Tuesday, March 29

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604. The Tools of Process Improvement: A Primer 

Frank Cohen, MPA, MBB, principal and senior analyst, Frank Cohen

Group LLC, Clearwater, Fla.

Theframeworkandstandardsofthehealthcareindustryare

undergoingsignicantchange.Medicalpracticeswillbeasked

toproducevalue,outcomeorqualityratherthanunits.Toaccommodatethistransformation,medicalpracticesmustgain

controloverclinicalquality.Thissessionwillprovideabasic

primeronthetoolsofqualityimprovementandwillprecedealab

experience(session703)whereyoucanpracticeusingthetools.

This session will provide you with the knowledge to:• Articulatethetermsofprocessimprovement

• Applyprocessimprovementinaphysicianpractice

• Identifywhatspecificassistanceyouneedinusingprocess

improvementtoguidetheredesignofapractice

11:00-11:15 am

Stretch break 

11:15 am-12:30 pm

Concurrent sessions – 700 series

 

701. Contract Language: Tough Problemsand Tactical Solutions (Lab)

Penny Noyes, president, Health Business Navigators, Bowling

Green, Ky.

Nowrittenagreementwillxabadbusinessrelationship,but

abadlywrittenagreementcandestroyagoodone.Tocreate

effectivecontractlanguage,themedicalpracticeprofessionalmustunderstandandbeabletousecommoncontractterms.In

thislabexperience,youwilllearnaboutthechiefcomponents

ofapayercontractandhowtousethatknowledgetoquickly

evaluatetheseimportantdocuments.Youwilldiscoverhowto

avoidcommonlanguageproblems,andbuildintheelementsthat

 youmusthaveinordertoreapnancialbenetsforyourpractice.

Thislabfocusesonthetoolsandapplicationsassociatedwiththe

presenter’sprevioussession.

This session will provide you with the knowledge to:• Evaluatetheimportantelementsofapayeragreementina

timelyfashion

• Identifyproblemareasandproposealternativelanguage

• Summarizethekeyelementsofpayercontractsinapayer

inventory

702. Negotiating Skills for Practice Managers(Lab)

Randy Cook, MPH, FACMPE, senior medical practice consultant,

State Volunteer Mutual Insurance Co., Brentwood, Tenn.

Negotiationisaskillrequiredofeverysuccessfulmedicalpractice

professional,yetfewhaveanyformaltraining.Beinganeffectivenegotiatorrequiresmorethanjustknowledgeofyourcontracts.

Youalsoneedtounderstandandusespecicskillsandsubtle

toolsthatwillputyouinthedriver’sseat.Byrecognizingthetype

ofnegotiationenvironment,preparingproperlyanddetermining

howtoapplytherighttacticattherightmoment,youwill

improveyournegotiationresults.Duringthislabexperienceyou

willndoutabouttheimportanceofbodylanguageandhowto

usethisknowledgetoimprovethenancialsofyourpractice.

Thislabfocusesonthetoolsandapplicationsassociatedwiththe

presenter’sprevioussession.

This session will provide you with the knowledge to:

• Identifyyournegotiatingenvironment• Determinewhenandhowtoapplynegotiationtactics

• Interpretandemploybodylanguageeffectively

 

703. Tools of Process Improvement (Lab)

Frank Cohen, MPA, MBB, principal and senior analyst, Frank Cohen

Group LLC, Clearwater, Fla.

Processimprovementcanbeoneofthemostdifcultchallenges

apracticeadministratormustmanage.Inthisfollow-uplab

experiencetothe“ToolsofProcessImprovement”session,you

willgethands-onpracticewiththenutsandboltsofprocessimprovement.Usingmetricsandtools,youwilltakethenextstep

towardimplementingprocessimprovementinyourpractice.

This session will provide you with the knowledge to:• Interpretthekeymetricsofprocessimprovement

• Practicetheapplicationofvariousprocess-improvement

techniques

• Recallpracticaltipsoncommunicationandimplementation

ofprocess-improvementinitiatives

Conference schedule Tuesday, March 29

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You come in search of solutions.

You’ll leave with knowledge about an array 

of products and services to meet your needs.

The MGMA 2011 Financial Management and PayerContracting Conference Exhibit Hall is your source forinformation about the products and services to help yourgroup practice succeed. Dedicate time during the conferenceto visit the Exhibit Hall, nd answers to your challenges,

and build important relationships. What you learn from theproduct and service experts will enable you to make informeddecisions about your practice’s current and future needs.

Exhibit Hall hours

Sunday,March27

5:00-7:45 pm

Monday,March28

9:00 am-12:30 pm and 1:35-3:45 pm

Tuesday,March29

closed

Healthcare Innovations Pavilion

JoinleadingsolutionprovidersandMGMAsubject-matter

expertsforfocused,insightful20-minuteeducationaland

Q&Asessions.Eachtopicisdesignedtohelpyouunderstand

opportunitiesforenhancedrevenueorcostsavingsinyour

practice.Thecompletescheduleofpresentationswillbe

availableintheMGMA2010FinancialManagementand

PayerContractingConferenceplanner.

Exhibitors

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Air transportationMGMArecommendsyingintotheBaltimore/WashingtonInternationalThurgoodMarshallAirport(BWI)locatedabout25minutesfromthehotel.Taxiratesstartat$30fromtheairporttothehotel.

Conference cancellation policyAllconferenceregistrationcancellationsmustbereceivedinwritingtotheMGMAServiceCenter,104InvernessTerraceEast,Englewood,CO80112-5306,orfaxedto303.643.4439nolaterthanThursday,March23,2011,andaresubjecttoa$150processingfee.NOREFUNDSORCREDITSwillbeissuedafterThursday,March23,2011.Cancellationsbytelephonewillnotbeaccepted.Allhotelcancellationsmustbemadedirectlywiththehotel.Yourhotelreservationconrmationwillprovidedetailsonmakingchangesorcancelingyourlodgingreservation.

If,foranyreason,MGMAmustcanceloneofitsprogramsorturnyouawayduetolimitedattendanceattheconference,

 yourregistrationfeewillberefundedinfull.However,youareresponsibleforyourownairlineandhotelreservations.MGMAcannotbeheldaccountableforanycancellationchargescausedbyprogramcancellationorattendancelimitations.

CalltheMGMAServiceCentertoll-free877.ASK.MGMA(275.6462)ifyouaregoingtosendasubstituteregistrant.IfthesubstitutehasadifferentMGMAstatus,wewilladjustthefeeaccordingly.

ACMPE workshops cancellation policyAregistrationcancellationmustbepostmarkednolaterthan10businessdayspriortoeachprogramandissubjecttoa$25processingfee.Nopartialorfullrefundorcreditwillbemadeafterthisdateorforfailuretoattend.Cancellationbytelephone

isnotvalid.Allcancellationsmustbereceivedinwriting.IfforanyreasonitisnecessaryforACMPEtocanceloneofitsprogramsorturnyouawayduetolimitedattendance,wewillrefundtheregistrationfeeinfull.Youareresponsibleforyourownairlinereservations,andwecannotbeheldaccountableforanycancellationchargesforairlineticketscausedbysuchprogramcancellationsorattendancelimitations.

AttireBusinesscasualattireisappropriateforallconferencefunctions,includingthereceptions.Meeting-roomtemperaturesvary.Werecommendwearinglayersandbringingalightsweaterorjacketforyourcomfort.

FacultyMGMAreservestherighttochangefacultyormodifyprogramcontent.

Note to those with special needsWewishtotakestepstoensurethatnoindividualwithadisabilityisexcluded,deniedservices,segregatedorotherwisetreateddifferentlythanotherindividualsbecauseoftheabsenceofauxiliaryaidsorservices.IfyouneedanyauxiliaryaidsorservicesidentiedintheAmericanswithDisabilitiesAct,calltheMGMAMeetingsandConferencesDepartmenttoll-freeat877.275.6462,ext.1875,priortoyourarrival.

Continuing-education and ACMPE credit hoursTheAmericanCollegeofMedicalPracticeExecutives(ACMPE)isMGMA’sstandard-settingandcerticationbodyandpromotes

theprofessionalgrowthofleaders.BydevelopingtheBodyofKnowledgeforMedicalPracticeManagement,ACMPEprovidesacentralframeworkforMGMAresources.Thisprogramisapprovedtoreceiveamaximumof13.75credithoursasassignedbytheACMPE.

CMEcreditTheMedicalGroupManagementAssociation(MGMA)isaccreditedbytheAccreditationCouncilforContinuingMedicalEducationtosponsorcontinuingmedicaleducation(CME)forphysicians.MGMAtakesresponsibilityforthecontent,qualityandscienticintegrityofthisCMEactivity.MGMAdesignatesthisCMEactivityforamaximumof14credithoursinCategory1ofthePhysician’sRecognitionAwardoftheAmericanMedicalAssociation.

CPEcredit

MGMAdesignatesthiscontinuingprofessionaleducation(CPE)activityuptothemaximumnumber

of16.5contacthoursofcreditintheSpecializedKnowledgeandApplicationsFieldofStudy.MGMAisregisteredwiththeNationalAssociationofStateBoardsofAccountability(NASBA)asasponsorofcontinuingprofessionaleducationontheNationalRegistryofCPESponsors.StateboardsofaccountancyhavenalauthorityontheacceptanceofindividualcoursesforCPEcredit.ComplaintsregardingregisteredsponsorsmaybeaddressedtotheNationalRegistryofCPESponsors,150FourthAve.N.,Ste.700,Nashville,TN37219-2417.Website:nasba.org.Formoreinformationregardingadministrativepolicies,suchascomplaintandrefund,pleasecontactourofcesat877.275.6462,ext.1875.

Hotel and conference siteBaltimoreMarriottWaterfront700AliceannaStreetBaltimore,MD21202Phone:410.385.3000

Reservations:800.266.9432http://www.marriott.com/hotels/travel/bwiwf-baltimore-marriott-waterfront

Roomrate:Standardguestroomsare$229pernightforsingleordoubleoccupancy,plus13.5percenttocoverstateandlocaltaxes,aswellasoccupancytax(subjecttochange).

Reserve your hotel room early! 

MGMAhasreservedalimitedblockofroomsuntilFriday,February4,2011.Afterthisdate,reservationsatthegroupratewillbeacceptedonaspace-availablebasisonly.Pleasenote,iftheroomblockllspriortothecutoffdate,MGMAmightnotbeabletoprocuremoreroomsatthegrouprate.

Forsleepingroomreservations,call800.266.9432.IdentifyyourselfasanattendeeoftheMGMA2011FinancialManagementandPayerContractingConferencetoreceivethediscountedgrouprate.Aone-nightdeposit,includingtax,mustaccompanyallreservationrequestsbycash,checkorcreditcard.Reservationscanalsobemadeonlineathttps://resweb.passkey.com/go/mgma2011;enter yourarrivaldate,numberofnights,occupancyandtheroomtyperequestedtogetratesandcheckavailability.

General information

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Please use promotion code FMPC11BR22 when registering from this brochure. Register at mgma.com or phone toll-free, 877.275.6462, ext. 1888. 19

Registration

Method of payment (payment must accompany registration):

)  Mail Check enclosed Charge my credit card: VISA MasterCard American Express

Mail the program registration form(s) Card number Exp. date

with your check made payable to MGMA, Cardholder’s name

to the following lockbox address: Cardholder’s signature Date

Medical Group Management Association

P.O. Box 17603, Denver, CO 80217-0603

% Toll-free 877.ASK.MGMA (275.6462)

Fax: 303.643.4439

Registration must be received on or before Friday, Feb. 25, 2011 , to receive the early-registration discount. All registrations received after Friday, Feb. 25, 2011 , will be processed at the

standard fee category. Member rates are a privilege of MGMA membership. You must be a member at the time of registration.

We are not responsible for faxes not received. Cancellation of preregistration must be postmarked no later than Thursday, March 23, 2011 , and is subject to a $150 processing fee. No

 partial or full refund or credit will be made after this date or for failure to attend. See “Conference cancellation policy” in this brochure for the full policies regarding cancellations and 

substitutions.

MGMA2011FinancialManagementandPayerContractingConferenceMeetingcode:FMPC11Datesofconference:March27-29,2011

TeamsmustregisterbycallingMGMAtoll-free877.275.6462,ext.1888

Pleasemakecopiesofthisformifmorethanonepersonregisters.

(Checkhereifthisisanewaddress)MGMA member #

Full name

Title Preferred name for badge

Organization

Address

City State ZIP Code

Phone Fax E-mail

Year started in medical group management: Is this your rst time attending? Yes No

I will be attending the Refreshing Ideas Networking Event. Yes N0

 A special note to the disabled: Please call MGMA’s Meetings and Conferences Department toll-free 877.275.6462, ext. 1875, prior to your arrival if  you have a special need and require accommodation to participate in this activity.

 

RegisteR eaRly …

seating is limited!

Registration FeesPostmarked on or before

Feb. 25, 2011Postmarked after

Feb. 25, 2011

National MGMA member $579 $679

Afliate $729 $829

Nonmember $779 $879

ACMPE activities

Pathway to Certication and Fellowship workshops (ACMFMJ11) $245

Pathway to Certication workshop (ACMFMB11) $185

Pathway to Fellowship workshop (ACMFMF11) $95

Members:Bringyourteamandtakeadvantageofthesespecialoffers!• Physicians attending with a member pay the member price• When two or more colleagues from the same practice register, the second and subsquent team member(s) receives $100 off his/her registration fee.

Team must register via phone. Call MGMA toll-free 877.275.6462, ext. 1888. Team members are encouraged to register at the same time.

TOTAL DUE FOR REGISTRATION $

 

Ifyou’dprefernottoreceiveupdatesandpromotionalmaterialfromourexhibitorsandsponsors,[email protected]“FM-PC2011nothird-partypromotions”inthesubjectline.

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104 Inverness Terrace EastEnglewood, CO 80112

PRST. STD.

U.S. POSTAGE

PAIDDENVER, CO

PERMIT NO 2250

Finding opportunity in uncertain timesMGMA 2011 Financial Management andPayer Contracting Conference

March27-29,2011

BaltimoreMarriottWaterfront

Joinyourcolleaguesattheonlyface-to-faceMGMAeducationprogramfocusedonin-depthfinancialmanagementfor2011.