Incident Emergency Medical Task group 2008 Update Safety and Health Working Team.
Flowchart - Incident, Service Request, Task, Project, Change
1
Prioritize, escalate as necessary to resolve Something broken? Create Incident in Cherwell, link to Problem Create Incident in Cherwell Incident Yes Give customer details such as ticket # Yes Completed No Something we routinely do? Project Request No Create Service Request Something I can do in 5 minutes? Perform service, close ticket Completed Assign task to appropriate workgroup if necessary, still owned by SD Completed Give customer details such as ticket # No Yes Yes Actually done within 5 minutes Yes No Incoming Ticket Solutions RFC (Request for Change) Solution Design
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Transcript of Flowchart - Incident, Service Request, Task, Project, Change
Prioritize,
escalate as
necessary to
resolve
Something
broken?
Create Incident in
Cherwell, link to
Problem
Create Incident in
Cherwell
IncidentYes
Give customer
details such as
ticket #
Yes
Completed
No
Something we
routinely do?
Project Request
No
Create Service
Request
Something I
can do in 5
minutes?
Perform service,
close ticket
Completed
Assign task to
appropriate
workgroup if
necessary, still
owned by SD
Completed
Give customer
details such as
ticket #
No
Yes
Yes
Actually done
within 5
minutes
Yes
No
Incoming
Ticket
Solutions
RFC (Request for
Change)
Solution Design
