Florida Library Association - Preliminary Program

May 7-9, 2014 Buena Vista Palace Hotel & Spa

Lake Buena Vista, FL

Preconference - May 6, 2014

https://www.regonline.com/2014FLAattendee

PRELIMINARY PROGRAM

2014 Annual Conference and Exhibits

Florida Library Association

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When I set out to develop a theme, I began by looking at themes used by

other state library associa ons. One in par cular resonated with me: New

Mexico's theme from the early ‘90s,"Through the Eyes of the Patron."

Throughout my library career, I have always believed that my primary

responsibility was to the patron of my library. In 2012, while seeking a

short, catchy phrase that captured the "eyes of the patron" concept, I

a ended the most rive ng, thought‐provoking workshop ever at the

Florida Public Library Director's Mee ng. The speaker was Amy Herman

and her topic was percep on. I realized there could be a gaping chasm between what we think we know, what we

actually know, and true reality. With my mind reeling from the ideas presented, I knew percep on must also be part

of my theme! I’m delighted that Amy Herman will keynote the Opening Session of the 2014 FLA annual conference.

“Envision Excellence” pulls together the concepts of the patron’s eye and percep on. Thanks to the ar s c talents of

Andy Orrell and Mianne Nelson in the Polk County Communica ons Division, the conference logo presents a visual

idea of where I want this theme to take us.

This year, I want us each to think about how our services look through our patrons’ eyes. No ma er what type of

library we are in, our focus needs to be on our patrons. We all want our libraries to be excellent, but are we striving

to be excellent in our eyes, or in the eyes of our patrons? Who or what are we using to measure excellence?

Let's challenge ourselves to be aware of possible differences between our percep ons of our libraries, our

collec ons, our staff, our programs, our services...and our patrons’ percep ons. This year let's "Envision Excellence"

in everything we do in our Library Lives!

Gladys Roberts, President

Florida Library Associa on

A Message from President Gladys Roberts

FLA is grateful for the work of FLA volunteer Maria Gebhardt for her work in designing

and edi ng this Preliminary Program.

Online Conference Informa on Everything you need for the FLA Conference in one convenient place online.

http://www.flalib.org/conference_2014.php

Register Early Registra on rates are valid un l March 15, 2014.


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Hotel Accommoda ons 2014 Florida Library Associa on Annual Conference

Buena Vista Palace Hotel & Spa

1900 E Buena Vista Drive

Lake Buena Vista, Florida 32830

The conference hotel is the Buena Vista Palace Hotel & Spa. Located just a short walk from Downtown Disney, the hotel offers a wide array of ameni es, including:

Fitness Center

Full‐Service Spa & Salon

Heated Swimming Pools & Whirlpool

Onsite restaurants

Lighted Tennis Court and Basketball Court

Mini‐Market

Disney Theme Park Shu les

FLA Rates and Ameni es FLA rates include at no addi onal charge the Buena Vista Palace’s Resort Services, featuring:

FLA Rates Resort View Water View Downtown Disney View

Single/Double $139 $149 $159

Triple $159 $169 $179

Quad $179 $189 $199

Most rooms offer a private balcony. Contact the hotel for FLA rates for suites.

Rates available three days before and three days a er the conference dates, based on availability.

Cutoff date for these rates – April 13, 2014. Check‐in begins at 4pm; check‐out is 11am.

To Reserve a Room

Online:

Phone: Call 1‐866‐246‐6563 and refer to Group Name: Florida Library Associa on.

Credit card is required to confirm a reserva on. A one night’s room deposit plus tax (12.5%) will be charged at the

me of booking. To qualify for exemp on from Florida sales tax, please provide the proper documenta on to the

Front Desk staff. Guest must cancel 3 days prior to arrival to avoid penalty of one night’s deposit plus tax.

When you stay at the conference hotel, you’re close to all the ac on and are helping FLA, too! The sleeping rooms

booked at the Buena Vista Palace help reduce the cost of the conference.

Ques ons? Contact Mee ng Planner Sharon Gray at [email protected] or 850‐224‐6222.

Wired and wireless AT&T High Speed Internet in sleeping rooms

Free self‐parking

Cyber Café access

Daily membership to Fitness Center and Spa

In room coffee and tea

Mini refrigerator

http://bit.ly/1aIAwZF

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2014 Annual Conference Preliminary Program At A Glance

All events will be held at the Buena Vista Palace Hotel & Spa

Tuesday, May 6

1:00 – 5:00pm Preconference Workshop: You Are the Patron: Envisioning and Training for Excellent Library Service From the Patron’s Perspec ve

5:00 – 7:00pm Registra on Open

6:00pm Poolside Meet‐Up

Wednesday, May 7

7:00am – 7:00pm Registra on Open

8:00 – 9:00am New Member & First Time Conference A endee Orienta on

9:00 – 9:30am Poster Sessions

9:30 – 11:30am Opening Session with Keynoter Amy Herman

11:30 – 12:00pm Poster Sessions (con nued)

1:00 – 2:00pm Breakout Sessions


3:30 – 3:45pm Refreshment Break


4:00 – 6:00pm Exhibit Hall Open: Exhibits and Silent Auc on

5:00 – 6:00pm “Meet the Exhibitors” Recep on

6:30 – 8:00pm Recep ons – Florida State University & University of South Florida

Thursday, May 8


7:00am – 8:30am Mystery Writers Associa on Breakfast (advanced registra on required)

8:30 – 9:30am Breakout Sessions

9:00am – 4:00pm Exhibit Hall Open: Exhibits and Silent Auc on

9:30 – 10:30am Coffee with Exhibitors (no conflict me)

10:30 – 12:00pm Breakout Sessions & Performer’s Showcase I

12:00 – 1:00pm Lunch available for purchase in the Exhibit Hall

1:00 – 2:00pm Breakout Sessions & Lightning Rounds

2:15 – 3:15pm Breakout Sessions & Performer’s Showcase II

3:15 – 4:00pm Refreshments & Door Prizes in Exhibit Hall (no conflict me)


5:30 – 7:00pm President’s Recep on with Silent Auc on Finale, Wine Toss, FBA Author Book Signings

Friday, May 9


8:00 – 8:30am Coffee Klatch

8:00 – 9:45am Cyberzone



11:00 – 12:30pm General Closing Session with Keynoter J. Jeff Kober

12:30 – 1:30pm Networking Lunch (included in your registra on)

1:45 – 4:00pm FLA Execu ve Board Mee ng

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Preconference Workshop

You Are the Patron: Envisioning and Training for Excellent Library

Service from the Patron’s Perspec ve

To envision excellence in service, library staff must

learn to see service through the eyes of their

patrons. This workshop is derived from the “You

Are the Visitor” training program at the world’s

largest children’s museum, which was adapted

later for training university library staff in exploring

customer expecta ons and values, with prac cal

connec ons to library performance guidelines.

The session will begin with a demonstra on of the

training program using improvisa on and role‐

playing ac vi es, facilitated discussion, and

applica on exercises to help par cipants

understand how patrons experience the library.

Following the demonstra on of the program,

facilitators will guide par cipants to discover ways

to adapt the training process and techniques for

their own libraries. Handouts will summarize and

illustrate the training process and how par cipants

can work with their staff to make visits to the

library more open, invi ng, and produc ve.

Speakers: Tony Stamatoplos, University of

South Florida, St. Petersburg and Kari Ann

Stamatoplos, formerly with The Children's

Museum of Indianapolis

Workshop Registra on: $50.00

Register online at:

Sea ng is limited! Register early to guarantee a

spot!

Tony Stamatoplos

Kari Ann Stamatoplos


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Areas of Interest

Authors/Books Copyright and Fair Use: Traps and Pi alls for Librarians

FLA One Book, One State: Drive by Daniel Pink

Let's Get Fes ve! ‐ How to Plan and Organize a Successful

Reading Fes val

Literary Excellence: Florida Book Award Winning Authors

Mystery Writers Associa on’s Breakfast

Mysteries Set in Florida: Why the Sunshine State?

Ra ng Library Materials: Censorship or Guidance?

Children/Youth Services Dynamic, Community‐Driven Story mes That Get Results!

Early Literacy Kits for Story me and Beyond

Envision Excellence in STEM Educa on: Plans and Prac ces for

Embracing Science, Technology, Engineering, and Math

iPad Library Programs: ‘iPad Story Time’ and ‘App Chat’

Mana‐Tweens Club

Performer's Showcase I ‐ Performers for children

Performer's Showcase II ‐ Performers for all ages

Story mes that Work for Children with Special Needs

Successful STEM Programs for Children Ages 5 ‐ 11

Collec on Development &

Management Building Your Own eBook Pla orm from Scratch

Envisioning Cataloging Excellence: RDA through the Eyes of

the User

Not So Fast! Considera ons While Planning a Digital Library

Patron‐Driven Acquisi ons, Discovery Tools and Other Hot

Topics in RDA

Ra ng Library Materials: Censorship or Guidance?

Transi ons: Envisioning the Future of Our "Catalogs"

Informa on Services/Reference Art of Percep on: Keynoter's Follow‐Up

Changing Service Models in a Changing World

Copyright and Fair Use: Traps and Pi alls for Librarians

Crea ng & Using Learning Objects to Enhance Distance

Reference & Instruc on Services

Distance Learning on Demand: Crea ng a Student‐Friendly

Pla orm for Instruc onal Library Videos

Envisioning Excellence through the Lenses of Undergraduate

and Graduate Students

EPOCH: Preserving Local Legacies

Get to Yes! Branding Your Customer Service

Health Literacy: Librarians Reduce Health Dispari es!

Lawyers in Libraries

Patrons on Performance: The Library Web as Users See It

Rethinking Reference: If it’s Broke, Fix It!

Sharing Our Secrets: Le ng the World Know about Libraries’

Excellent Services

Teaching Informa on Literacy to Adults & Professionals

Management/Leadership A er The Fire: Recovery from a Library Disaster

Breathing New Life into Your Friends Group

Changing Service Models in a Changing World

Collabora ng with Strangers: Revealing Hidden Assets through

Speed Mee ngs @ Libraries

Friends of the Library Unify for Excellence

President’s Program: Conversa on with the State Librarian

Leadership Voices

Librarians as Learning Leaders: Networked for Excellence in

the 21st Century

Lightning Rounds

Management and Administra on Group Roundtable

Discussions and Business Mee ng

Orienta on for New FLA Members and First‐Time Conference

A endees

Tough Talks in Tough Times: How to Handle Difficult

Discussions with Patrons and Staff with Integrity and Respect

Turning the Tables: Assessing Student Worker Sa sfac on in

Peer‐Staffing Models

Using De Bono's Six Thinking Hats for Crea ve Thinking,

Effec ve Decision Making, Engaged Mee ngs, and Faster

Problem Solving

YOU Are the Library: Envisioning Excellence by Transforming

Your Career and Your Library

Marke ng/PR Applying Effec ve Marke ng Techniques in Spanish to

Promote Library Services to La no Popula ons

Building Connec ons: Crea ng Synergy Between Community

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Partners, Grant Opportuni es, and Targeted Programming

Crea ng Social Media Customer Service Excellence



Envisioning Your Library Customers through iMapLibraries

Get to Yes! Branding Your Customer Service

Let's Get Fes ve! ‐ How to Plan and Organize a Successful

Reading Fes val

Parents, Alumni and Libraries: What Customers Really Believe

about the Library

Patrons on Performance: the Library Web as Users See It

Programming and Outreach Ideas: Reimagining the Library as

a Cultural Hub

Sharing Our Secrets – Le ng the World Know about Libraries

Excellent Services

Outreach/Programming Applying Effec ve Marke ng Techniques in Spanish to

Promote Library Services to La no Popula ons Building

Connec ons: Crea ng Synergy Between Community Partners,

Grant Opportuni es, and Targeted Programming





Flipping Out: Envisioning the Flipped Classroom in Library

Instruc on and Programming

Lawyers in Libraries

Performer's Showcase II ‐ Performers for all ages

Programming and Outreach Ideas: Reimagining the Library

as a Cultural Hub

Redefining Outreach: Crea ng a Percep on of Personal

Accessibility


Performer’s Showcase for Children

Personal Development All about FLA/ FLA Execu ve Director Meet & Greet

Collabora ng with Strangers: Revealing Hidden Assets through

Speed Mee ngs @ Libraries

Conversa ons That Ma er

FLA One Book, One State: Drive by Daniel Pink

Librarians as Learning Leaders: Networked for Excellence in

the 21st Century

Lightning Rounds

Orienta on for New FLA Members and First‐ me Conference

A endees

President’s Program: Conversa on with the State Librarian

The Accidental Systems Librarian

“The Past Is A Foreign Country…” ‐‐ Florida Virtual Campus

User Mee ng and Update

Tough Talks in Tough Times: How to Handle Difficult

Discussions with Patrons and Staff with Integrity and Respect

Using De Bono's Six Thinking Hats for Crea ve Thinking,

Effec ve Decision Making, Engaged Mee ngs, and Faster

Problem Solving

What Do I Do Next? A Planning Model for Envisioning and

Execu ng Excellence in Library Programs and Services

YOU Are the Library: Envisioning Excellence by Transforming

Your Career and Your Library

You Are the Patron: Envisioning and Training for Excellent

Library Service From the Patron’s Perspec ve

Teaching/Learning &

Informa on Literacy Bam! Pow! Graphic Novels, Comics, & Manga, Oh My!

Exploring Visual Literacy





Flipping Out: Envisioning the Flipped Classroom in Library

Instruc on and Programming


Technology Building Your Own eBook Pla orm from Scratch

Crea ng Social Media Customer Service Excellence





Envisioning Your Library Customers through iMapLibraries

EPOCH: Preserving Local Legacies

iPad Library Programs: ‘iPad Story Time’ and ‘App Chat’

Not So Fast! Considera ons While Planning a Digital Library

Open Source for Excellent Patron Service

Patrons on Performance: the Library Web as Users See It

The Accidental Systems Librarian

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Amy Herman: The Art of Percep on

The ability to observe is grounded in the percep on of visual informa on and the effec ve ar cula on of what the eye sees and what the brain interprets. Learning to reconsider how we perceive the world around us renews the cri cal nexus between the eye and the mind. The Art of Percep on is credited with improving observa on and communica on skills and facilita ng the exchange of cri cal informa on for individuals charged with establishing and

leading the strategic direc on of complex teams.

Hear Amy Herman at the Opening Session and in her follow‐up session.

Leadership Voices Thursday, May 8th

2:15 – 5:00pm

Record your thoughts on how library leadership can play a vital role in helping a library create new possibili es and partnerships. Recordings will be posted, along with your picture, to the FLA website following the conference.

Drop in any me 2:15 – 5:00pm – no appointment is necessary.

Keep in the conversa on

Twi er – #flacon2014

Facebook ‐

Pinterest ‐

J. Jeff Kober: Disney at Work

J. Jeff Kober brings customer service ideas from Disney’s workplace to FLA! “The Wonderful World of Customer Service at Disney” is a celebra on of great business prac ces that can be applied to your own service organiza on. See it from the eyes of J. Jeff Kober, who is the foremost thought leader in benchmarking prac ces at Disney.

Listen to J. Jeff Kober at the Closing Session

http://aop.artfulperception.com

http://disneyatwork.com

http://facebook.com/groups/FloridaLibraryAssociation

https://www.pinterest.com/floridalibassoc/

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Tuesday • Wednesday

2014 Conference Preliminary Program May 6 – 9, 2014

Tuesday, May 6

1:00—5:00pm PRECONFERENCE WORKSHOP: You Are the Patron Envisioning and Training for Excellent Library Service From the Patron’s Perspec ve

To envision excellence in service, library staff must learn to see service through the eyes of their patrons. This workshop uses improvisa on and role‐playing ac vi es, facilitated discussion, off‐site experiences, guided reflec on, and applica on exercises to help par cipants understand how patrons experience the library.

This program is derived from the “You Are the Visitor” training program at the world’s largest children’s museum, and was adapted for training university library staff in exploring customer expecta ons and values with prac cal connec ons to the RUSA Guidelines for Behavioral Performance of Reference and Informa on Providers.

Following an interac ve demonstra on of the training program, facilitators will guide par cipants to discover ways to adapt the training process and techniques for their own libraries. Handouts will summarize and illustrate the training process and how par cipants can work with their staff to make visits to the library more open, invi ng, and produc ve.

Speakers: Tony Stamatoplos, University of South Florida and Kari Ann Stamatoplos, The Children's Museum of Indianapolis

Wednesday, May 7

8:00 ‐ 9:00am Orienta on for New FLA Members and First‐Time Conference A endees

Start your conference experience with an orienta on especially for new FLA members and first‐ me conference a endees. Learn about FLA's structure and benefits of membership. Begin building your professional network and developing your leadership poten al by learning about your state associa on. Sponsor: FLA New Member Round Table Speakers: Zedra Hawkins, Washington County Public Library; Dr. Chris e Koontz, Florida State University; Dr. Barbara S tes, Florida Gulf Coast University Library; Gladys Roberts, FLA President; Stephanie Race, Division of Library and Informa on Services

9:00 – 9:30am Poster Sessions

9:30 – 11:30am Opening Session Welcome

Recogni on of scholarship recipients

Award presenta ons

Speaker: Amy Herman describes the Art of Percep on and how professionals can use it to enhance their observa on and communica on skills.

11:30am – 12:00pm Poster Sessions

1:00 ‐ 2:00pm Envisioning Cataloging Excellence: RDA through the Eyes of the User This program will cover the current impact of Resource Descrip on and Access (RDA) on the user experience, as well as the eventual consequences of RDA adop on, FRBR‐ized catalogs, and BIBFRAME. A endees will leave with knowledge of what RDA is, how to imple‐ment it, and why implementa on will benefit library users and the library community. Sponsor: Technical Services Member Group Speakers: Sarah Norris, New College of Florida; Jeanne Piascik, University of Central Florida; and Shannon Schane, Everest University

FLA One Book, One State: Drive by Daniel Pink FLA President Gladys Roberts selected Drive: The Surprising Truth of What Mo vates Us by Daniel Pink as this year’s One Book, One State tle. Drive explores scien fic research behind human mo va on

with examples from organiza ons using these ideas to create change. Panelists will present highlights and interac ve exercises from the book and share how they’re implemen ng its recommen‐da ons in their libraries. Join your colleagues in a discussion about mo va ng employees, patrons, and ourselves. Sponsor: Leadership Development Commi ee Speaker: Krystal Bullers, Shimberg Health Sciences Library

Health Literacy: Librarians Reduce Health Dispari es! Increasing health literacy reduces health dispari es. This presenta‐on introduces the concept of health literacy and outlines the impact

of low health literacy on underserved communi es. Solu ons such as plain‐language and the teach‐back technique are presented, as well as reliable online health resources. A endees will leave equipped with tangible tools to use immediately in serving their patrons. Speaker: Nancy Pa erson, Na onal Network of Libraries of Medicine

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Wednesday

Management and Administra on Group Roundtable Discussions and Business Mee ng Take this opportunity to network with your colleagues in facilitated roundtable discussions about what is important to you in your role as a library manager. Session includes M&A Group’s business mee ng. Sponsor: Management and Administra on Member Group Speaker: Barbara Pickell, Clearwater Public Library System

YOU Are the Library: Envisioning Excellence by Transforming Your Career and Your Library In a me of great change and organiza onal uncertainty, knowing how to transfer and transform your skill set is important in shaping tomorrow's librarians and the libraries in which they work. An expert in leadership, diversity, and teambuilding, popular mo va onal speaker DeE a Jones will empower you to "lead in place" through personal branding and developing skills in yourself and others. Sponsors: Library Personnel Recruitment and Leadership Development Commi ees Speaker: DeE a Jones, DeE a Jones and Associates

2:00 – 2:15pm Session Break

2:15 ‐ 3:30pm All about FLA/ FLA Execu ve Director Meet & Greet Join FLA leaders and the new Execu ve Director to learn all about the Florida Library Associa on. Speaker: Mar na Brawer, FLA Execu ve Director

Art of Percep on: Keynoter's Follow Up Join keynoter Amy E. Herman for an in‐depth discussion of her presenta on, The Art of Percep on, based on her work training medical students and law enforcement officers to improve their powers of observa on. Speaker: Amy Herman, Art of Percep on

Crea ng & Using Learning Objects to Enhance

Distance Reference & Instruc on Services Presenters will highlight best prac ces for crea ng online learning objects (videos, screencasts, and interac ve learning objects) for enhancing library instruc on through the library's web page as well as within embedded course modules housed in the CANVAS course management system. Find out how to use these for distance cours‐es and “flipped” tradi onal classes. Speakers: Maryellen Allen and Adonis Amparo, University of South Florida

Early Literacy Kits for Story me and Beyond See how Broward County and Jacksonville libraries promote early literacy skills among preschoolers. Broward’s Northwest Regional

Library produced preschool story me kits for library use to encour‐age parents to con nue ac vi es at home. Jacksonville Public Li‐brary produced circula ng story me kits for use in homes and child care centers. This program discusses the kindergarten readiness skills addressed, how to create kits and how to use the kits in your pre‐school story me program. Speakers: Stephanie Miller and Rebekah Mitchell, Jacksonville Pub‐lic Library and Sarah Priester, Broward County Library

Envision Excellence in STEM Educa on: Plans and Prac ces for Embracing Science, Technology, Engineering, and Math This session offers detailed step‐by‐step guidelines for streamlining STEM planning for any audience from strategic planning through implementa on and specific programming ac vi es. The presenta‐on includes lively slide shows, demos of hands‐on technology

training, ac vi es to get everyone involved, and strategies for applying instruc onal design principles to develop crea ve and cri cal thinking skills. Speakers: Vera Gubnitskaia, Ormilla Vengersammy, Ann Collins, and Natalie Houston, Orange County Library System

Ra ng Library Materials: Censorship or Guidance? A prolifera on of Internet sites, such as Common Sense Media, alert parents to issues related to language, drug abuse and violence in children's and young adult materials. Pat Scales, First Amendment spokesperson and School Library Journal columnist, describes how these sites have become tools for censors and how they threaten the librarian's role in guiding young patrons in their reading and informa on needs. Sponsor: Intellectual Freedom Commi ee Speakers: Robin Shader, Northwest Regional Library System and Pat Scales, Library Consultant

Sharing Our Secrets – Le ng the World Know about Libraries’ Excellent Services Are your patrons aware of the excellent electronic resources and services available to them through their library? Find out how aca‐demic and public librarians and media specialists have integrated Florida Electronic Library databases, Ask a Librarian, and Florida Memory into everyday library services. Following a demonstra on of innova ve virtual services, panelists will facilitate a discussion about improving communica on to increase use of these services. Speakers: Stephanie Race, Florida Department of State’s Division of Library and Informa on Services and Julie Pepera, Gale Cengage Learning

3:30 ‐ 3:45pm Refreshment Break

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Wednesday • Thursday

3:45 ‐ 4:45pm The Accidental Systems Librarian In the past, tech savvy librarians were asked to manage the systems at their library as a second role. Today, libraries seek systems librarians to manage all technology related tasks. Engard, author of The Accidental Systems Librarian will introduce you to the new systems librarian. A endees will learn the basics of systems librarianship, tricks of the trade, competency informa on and tools to assist in making their jobs easier. Speaker: Nicole Engard, ByWater Solu ons

Applying Effec ve Marke ng Techniques in Spanish to Promote Library Services to La no Popula ons La n‐American culture includes over 20 countries and each region has its own idiosyncra c use of the Spanish language. Brand your library by reaching out to library users through fes vals, health clinics, educa onal campaigns, and environmental events and other community ac vi es using novel marke ng efforts to raise awareness and establish a connec ons. Speakers: Juan Lopez and Margie Viera, Ana G. Mendez University

Building Your Own eBook Pla orm from Scratch Patrons expect to access eContent at their libraries despite the challenges of working with current eBook vendors and publishers. Hear how the Orange County Library System implemented a hosted eBook pla orm with Vufind and Adobe Content Server. Topics covered include technology components, acquisi ons, self publishing and working with independent publishers. Speakers: Ricardo Viera, Jo Ann Sampson and Griselda Clarke, Orange County Library System

Conversa ons That Ma er Join members of FLA’s Con nuing Educa on Commi ee and subject experts for informal round table discussions about excellence in service through leadership/management for new leaders (Sara Gonzalez, Seminole County Public Library); social media (Jessica Riggins, Tampa Bay Library Consor um); story mes and early learning literacy (Chris Culp, Manatee County Public Library System); informa on literacy and assessment (Maryellen Allen, USF Tampa Library); and marke ng for public libraries (Adam Brooks, Hernando County Public Library), as well as an open forum table to allow for discussion on addi onal topics of interest to a endees. Sponsor: Con nuing Educa on Commi ee

Programming and Outreach Ideas: Reimagining the Library as a Cultural Hub Librarians are always looking for new ideas for their changing environment. This session will review some unique ideas that have added or improved services available to patrons. Find ways to locate talent in your community by partnering with local groups to bring adult cra programs and live performances to your library. Sponsor: Outreach & Programming Member Group Speakers: Bill Harris, Tampa‐Hillsborough Public Library System; Suvi Morales, Palm Beach County Library System; and Marisa Meale, Palm Harbor Library

http://randyrawls.com

http://www.joanna-campbell-slan.com

http://nancyjcohen.com

http://www.miriamauerbach.com

President’s Program: Conversa on with the State Librarian Judith Ring, Director of the Florida Department of State, Division of Library and Informa on Services, will discuss the Division’s pro‐grams and services with special emphasis on its services for Florida libraries. Speaker: Judith Ring, State Librarian

Teaching Informa on Literacy to Adults in the World of Wikipedia and Google Librarians in all environments (academic, special and public) help adults, including professionals, improve their informa on literacy skills. Doing so involves challenges ranging from undiagnosed learning disabili es to poor resource knowledge to an over‐confidence in independent searching skills. This session will share experiences related to these issues and suggest useful solu ons. Speakers: Michael Maiers and Leah Berean, ITT Technical Ins tute

4:00 – 6:00pm Exhibit Hall Open: Exhibits and Silent Auc on

5:00 – 6:00pm “Meet the Exhibitors” Recep on

6:30 ‐ 8:00pm FSU School of Library and Informa on Studies

Recep on for Alums, Students and Friends

USF School of Informa on Alumni Recep on

Thursday, May 8

7:00 ‐ 8:30am Mystery Writers Associa on Breakfast TICKETED EVENT – Admission is free but sea ng is limited.

You must request a cket with your conference registra on.

Join members of the Florida Mystery Writers Associa on for breakfast and hear about their latest books. Sponsor: Mystery Writers of America, Florida Chapter Speakers:

Joanna Campbell Slan,

Randy Rawls,

H. Terrell Griffin,

Nancy J. Cohen,

Miriam Auerbach,

http://hterrellgriffin.com

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Thursday

8:30 ‐ 9:30am iPad Library Programs: ‘iPad Story Time’ and ‘App Chat’ Two new programs using mobile devices in the library will be discussed: App Chat and iPad Story Time.This session will include sample program plans; recent research on using apps and screen technology with children; ps for choosing, se ng up and maintain‐ing equipment; and helpful resources for developing app collec ons. Speakers: Laura Doyle and Cheryl Wolfe, Tampa‐Hillsborough County Public Library

Not So Fast! Considera ons While Planning a Digital Library The drama c rise in e‐reader and tablets sales has caused some to propose moving to large digital collec ons in academic libraries. Before you ditch your print books in favor of digital edi ons, hear about the experience of opening a digital library at a new branch campus. Discover what worked, what improvements were needed, and how students, faculty, and staff ul mately reacted. Speakers: Jenna Se les and Karene Best, Valencia College

Open Source for Excellent Patron Service The library community is abuzz about open source so ware (OSS). This workshop will introduce you to OSS and what it means for libraries, and will provide a toolbox of OSS products to enable you to provide amazing services for your patrons without addi onal staff or expense. Speaker: Nicole Engard, ByWater Solu ons

Parents, Alumni and Libraries: What Customers Really Believe about the Library Unlike most studies taken from the library perspec ve, a recent OCLC study, Parents, Alumni and Libraries: What Customers Really Believe about the Library, looks at parents and alumni ‐ not library users ‐ to understand their beliefs about the campus experience and how these beliefs influence percep ons of the university and the library’s role. See how the library compares with other elements of campus life and what this means in the move to mixed models of physical and virtual learning spaces. Speaker: Meryl Cinnamon, OCLC

Turning the Tables: Assessing Student Worker Sa sfac on in Peer‐Staffing Models The peer model of staffing is prevalent in university libraries where students benefit from learning to conduct library research by working with other students. This presenta on will explain what an assessment of student workers revealed about how they benefit from the experience. The challenges of being a student library work‐er and assis ng one’s peers to navigate library research, resources and services will also be addressed. Speakers: Michelle Demeter, Bridge Birmingham, and Rachel Besara, Florida State University

9:00 ‐ 4:00pm Exhibit Hall open

9:30 ‐ 10:30am Coffee Klatch in Exhibit Hall ‐ no conflict me for visi ng exhibits

10:30 ‐ 12:00pm Copyright and Fair Use: Traps and Pi alls for Librarians Patrons depend on library staff to explain and apply fair use concepts. Learn basic copyright and fair use guidelines specific to librarians from an experienced copyright a orney. This is a fast‐paced, highly interac ve and fun session on a serious subject with useful hand‐outs and Q and A. Speaker: Anne Dalton, Law and Media on Firm of Anne Dalton

Friends of the Library Unify for Excellence Learn about promising prac ces of Friends groups in fundraising, communica on, marke ng and more. Mar n County representa‐ves include Sheila Leach, winner of a 2013 FLA award for her role in

building consensus to form a countywide Friends of the Library group while s ll suppor ng the needs of branch libraries. This session will also include ps from Friends groups across the state and audience par cipa on. Speakers: Sandy Newell, Florida Department of State, Division of Library and Informa on Services; Bre Lear, Mar n County Public Library; and Sheila Leach, Friends of the Mar n County Public Library

Mysteries Set in Florida: Why the Sunshine State? Mul ‐published and award‐winning mystery authors discuss the appeal of se ng tales of murder and mayhem in the Sunshine State. Speakers: Joanna Campbell Slan, Randy Rawls, H. Terrell Griffin, Nancy J. Cohen, and Miriam Auerbach

Performer's Showcase I ‐ Performers for Children Preview live performances delivered on stage by entertainers who present shows for libraries all across Florida. Chat with the performers at their meet‐and‐greet tables. This session focuses on children's performers.

Successful STEM Programs for Children Ages 5 ‐ 11 Learn and share ways to incorporate science, technology, engineering, and math (STEM) into programming for children ages 5 ‐ 11 with examples of hands‐on ac vi es. Speakers: Karyn Dombrosky and Cicely Douglas, Palm Beach County Library System, and Katherine Kastanis, Dunedin Public Library

Tough Talks in Tough Times: How to Handle Difficult Discussions with Patrons and Staff with Integrity and Respect No ma er how well you get along with patrons and fellow staffers, some discussions will involve con‐flict. Tough Talks® in Tough Times provides a 5‐step process (the CHECK® system) to handle difficult discussions with integrity so that all individuals feel respected. It’s a system that works in the library and in your personal life. This interac ve session allows par cipants to share experiences and ask ques ons. Speaker: Jean Palmer Heck, Real‐Impact, Inc.

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Thursday

12:00 – 1:00pm Lunch available for purchase in the Exhibit Hall

12:15 ‐ 1:45pm Friends, Founda ons and Boards Member Group Business Mee ng, Awards Program and Luncheon Ticketed event Sponsor: Friends, Founda ons and Boards Member Group

1:00 ‐ 2:00pm Collabora ng with Strangers: Revealing Hidden Assets through Speed Mee ngs @ Libraries This hands on, train the trainer session introduces the Collabora ng with Strangers networking workshops sponsored by UF Libraries. These “speed mee ng” sessions are based on a facilita ve process known as CoLAB Planning Series® which reveals and leverages “hidden” assets among par cipants and their organiza ons. Speakers: April Hines and Bess de Farber, University of Florida George A. Smathers Libraries

Envisioning Your Library Customers through iMapLibraries Supported by a grant from the Ins tute of Museum and Library Services, Florida State University researchers developed a web‐based mapping applica on that is freely available to help public librarians be er iden fy the characteris cs of the popula ons near the library. This tool can facilitate the planning, outreach, marke ng, grant wri ng, and advocacy efforts of Florida’s public librarians. A demonstra on and real‐world examples will illustrate how data can help Florida librarians op mize the public library service decision‐making process.

Speakers: Dean Jue, Chris e M. Koontz and Lorri Mon, Florida State University

EPOCH: Preserving Local Legacies Electronically Preserving Obituaries as Cultural Heritage – or EPOCH – enables community members to memorialize loved ones while providing for future genealogical and local history research. EPOCH is a free, library‐based community digital repository, allow‐ing family members to upload obituaries, photos, and other digital memorabilia. Learn how the project developed and non‐tradi onal partnerships were formed and how you can implement this in your library. Speakers: Donna Bachowski, Melanie Higgins and Chris na Perea, Orange County Library System

Lightning Rounds Join this fast‐paced program, where your peers share their experience and knowledge on a par cular topic in brief, med presenta ons. Topics will be selected in advance by popular vote.

Mana‐Tweens Club Tweens (ages 8 to 12) are ac ve readers and future volunteers. Find out how to involve them more. Learn about monthly tween book clubs and cra /culture clubs developed through partnership among branch libraries. Speakers: Chris Culp, Debbie Reagan and Megan Robinson, Manatee County Public Library

1:00 – 2:30pm “The Past Is A Foreign Country…” ‐‐ Florida Virtual Campus User Mee ng and Update This session will focus on the con nued merging and re‐engineering of academic library services for public universi es and colleges under the umbrella of Florida Virtual Campus. Topics will include selec on and implementa on of a single library discovery tool and a next‐genera on ILS to be used by all 39 public universi es and colleges. Numerous commi ees and task forces guiding development of these products will have substan al informa on to share with the session’s a endees. Other topics will include updates on the ac vi es of FLVC’s Members Council on Library Services and a brief update on FLVC’s broader ac vi es. Speakers: Mark Adams, Donald J. Muccino, Lucy Harrison and Linda McCarthy, Florida Virtual Campus

2:00 ‐ 2:15pm Session Break

2:15 ‐ 3:15pm Breathing New Life into Your Friends Group Membership, succession planning and community involvement for Friends of Library groups will be among the topics discussed in this interac ve session. Sponsor: Friends, Founda ons and Boards Member Group Speaker: Deborah Hohler, Friends of the Fort Lauderdale Libraries

Lawyers in Libraries This presenta on discusses the Lawyers in Libraries program which began with Pro Bono Week in October, 2013 and which seeks to provide librarians with informa on on legal resources, to answer ques ons about the unlicensed prac ce of law, and to provide patrons with guidance and referral to free legal resources. Speakers: Pamela Thompson, Florida Department of State's Division of Library and Informa on Services and Kathy N. Grunewald, Esq., Florida Legal Services, Inc.

Let's Get Fes ve! ‐ How to Plan and Organize a Successful Reading Fes val Lake County Library System staff describe the year of planning that made its BookFest a successful event, bringing together readers and authors. Learn how you can do it, too. Speakers: Jo‐Ann Glendinning, Ron Moore and Judy Buckland, Lake County Library System

Performer's Showcase II ‐ Performers for all ages More performers present live previews of their shows, this me with a focus on programs for audiences of all ages. Chat with the performers at their meet‐and‐greet tables and book a program for your library.

Rethinking Reference: If it’s Broke, Fix It! Discover how to evaluate ailing programs and retool them success‐fully with assessments and targeted marke ng strategies. Strozier Library redesigned an earlier, defunct service to provide more visible and flexible assistance during peak research season.

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Thursday • Friday

“Research Coaching” lets students improve skills working one‐on‐one or in a group with a librarian and includes a group dynamics component. Speakers: Melinda Babarskis and Jacque Druash, Florida State Libraries Undergraduate Services

2:15 ‐ 5:00pm Leadership Voices Join us for the 4th annual FLA Leadership Voices Project and share your ideas on the role of library leaders in envisioning excellence. Drop in any me and record your thoughts. Everyone is welcome and no appointment is necessary! Sponsor: Leadership Development Commi ee

3:15 ‐ 4:00pm Refreshment Break & Door Prizes in Exhibit Hall

4:00 ‐ 5:00pm A er The Fire: Recovery from a Library Disaster Most have par cipated in disaster preparedness planning for their libraries, but what happens when the disaster actually occurs? A fire in a branch library in 2013 taught lessons in naviga ng the red tape and dealing with insurance and contractors while trying to reopen a community resource. Learn from one who has been through the experience. Speakers: Adam Brooks and Mary Soto, Hernando County Public Library

Changing Service Models in a Changing World Hear how the Mar n County Library System changed its service models to be er meet the needs of its public through innova ons in mobile service, literacy services, space redesign, and digital technology. Speakers: Jus n De la Cruz, Bre Lear, Sandy Henry, Patricia Riker, Mar n County Library System

Dynamic, Community‐Driven Story mes That Get Results! Create dynamic, community‐driven story mes and baby mes easily and at no addi onal cost. Hear how the Maitland Public Library draws record crowds using mul media and tradi onal story me elements. Topics to be covered include: highligh ng local talent and community members of different cultures; easy‐to‐implement puppet shows; simple skits and musical instruments to enliven songs and stories; and incorpora ng nonfic on. View sample cra s, tons of programming ideas and much more in this intensive workshop! Speakers: Jonathan Dolce and Mary Daniels, Maitland Public Library

Literary Excellence: Florida Book Award Winning Authors Engage with recipients of the 2013 Florida Book Award as they read excerpts from their award‐winning books and discuss their works. Speakers: Will be announced following announcement of 2013 FBA Award Winners

Transi ons: Envisioning the Future of our "Catalogs" Presenters will discuss the transi on from a tradi onal ILS to a cloud‐based library resource management system with specific examples of the planning process and implementa on of the system. Also included: the unforeseen strengths, weaknesses, opportuni es, and challenges the new system has engendered. Speakers: Darla Asher, Doris Van Kampen‐Breit and Elizabeth Henry, Saint Leo University

What Do I Do Next? A Planning Model for Envisioning and Execu ng Excellence in Library Programs and Services Stuck on a project? Bring a list of actual projects you’re facing so you can work on them during this interac ve program. Explore five steps to successful planning through the applica on of a simple model. Drawn from David Allen’s classic book, Ge ng Things Done, this session offers prac cal ps to help you envision success, brain‐storm effec vely, and get over the hump of deciding the next ac on. Speaker: Douglas Crane, Palm Beach County Library System

5:30 ‐ 7:00 pm FLA President’s Recep on

Join in the fun! Enjoy refreshments while suppor ng FLA’s scholarship program. Bid on Silent Auc on items, try the Wine Toss and look for a winning cket in the 50/50 Raffle!

Friday, May 9

8:00 ‐ 8:30am Coffee Klatch

8:00 ‐ 9:45am FLA Cyber Zone Explore cu ng edge technology programs and devices with your colleagues.

8:30 ‐ 9:30am Bam! Pow! Graphic Novels, Comics, & Manga, Oh My! Exploring Visual Literacy Why does visual literacy ma er in academic libraries? This program will include descrip ons of visual literacy formats, what visual litera‐cy means, how to start a graphic novel collec on in an academic library, and how to create a reading event based on a graphic novel. Speaker: Gricel Dominguez, St. Thomas University Library

Building Connec ons: Crea ng Synergy Between Community Partners, Grant Opportuni es, and Targeted Programming Developing strong community es and focusing on community

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Friday

needs are cri cal if the library is to remain relevant. Find out how conversa ons with community organiza ons led to programming grants which increased students' skills in reading, problem solving, and technology literacy. Speakers: Edward Booker, Danielle King, Tammy Erikstrup and Marilyn John, Orange County Library System; and Nicole C. Yello, UCF Graduate School of Educa on

Patron‐Driven Acquisi ons, Discovery Tools and Other Hot Topics in RDA This panel of technical services librarians will share views on the topics of RDA, PDA, and discovery tools replacing conven onal OPACs. Implica ons of these growing trends on user experience and expecta ons will be discussed. Sponsor: Technical Services Member Group Speakers: Sarah Norris, New College of Florida; Jeanne Piascik, University of Central Florida; Hilary Wagner, Rasmussen College

Patrons on Performance: the Library Web as Users See It Users don't dis nguish between the library and its website. A library that can be accessed on all devices needs a simple, perfor‐mance‐driven design.This energe c, usability‐driven talk starts with the ques on: what comes a er responsive design? The focus is on developing user‐centric web sites. Speaker: Michael Schofield, Nova Southeastern University

Redefining Outreach: Crea ng a Percep on of Personal Accessibility An academic library can be in mida ng to undergraduates with li le research experience. Hear how outreach efforts help students to perceive library staff as approachable and personally accessible. Examples of outreach events, interac ve displays, how‐to ps on implementa on, and student feedback will be shared and the session will include an interac ve component demonstra ng how student par cipa on is encouraged. Speakers: Heather Sanpp and Melissa Minds VandeBurgt, Florida Gulf Coast University

Using De Bono's Six Thinking Hats for Crea ve Thinking, Effec ve Decision Making, Engaged Mee ngs, and Faster Problem Solving De Bono's Six Thinking Hats is a simple, fun, and effec ve technique that helps organiza ons develop effec ve communica on to s mulate crea ve problem solving and increase produc vity. Speaker: Linda Marie Golian‐Lui, Kennesaw State University

9:30 ‐ 9:45am Session Break

9:45 ‐ 10:45am Distance Learning on Demand: Crea ng a Student‐Friendly Pla orm for Instruc onal Library Videos Instruc onal library videos are an essen al component of distance

librarianship and serve as invaluable resources for students unable to partake in synchronous library training. Organizing and upda ng these videos can be daun ng, especially when facing obstacles such as loss of original video files, decentralized access points, and viewing incompa bili es among devices. Learn how Instruc onal, Reference, and Web Services librarians worked together to create a mobile‐first video pla orm overcoming issues of usability, accessibility, incompa bility, and project management in order to provide their distance students with on‐demand library instruc on. Speakers: Michelle Keba, Jamie Segno and Michael Schofield, Nova Southeastern University

Crea ng Social Media Customer Service Excellence Customer expecta ons of social media sites con nue to change rapidly. In this session, you’ll learn how to: help your library achieve excellent customer service in social media; employ a proven social media marke ng approach that keeps people coming back; respond (not react) to five primary social customer types on Twi er, Facebook and other social media pages; and u lize a method of collec ng and responding to customer complaints. Speaker: Andrew Sanderbeck, PCI Webinars

Envisioning Excellence through the Lenses of Undergraduate and Graduate Students This presenta on will share low‐cost usability tes ng methods and the results of the focus groups to re‐create the experience of students visi ng FIU’s new library website. The perspec ves of FIU undergraduate and graduate students relate different perspec ves on what a library website should be like and how it should serve the students. Speakers: Ava Iuliano and Sarah J. Hammill, Florida Interna onal University

Flipping Out: Envisioning the Flipped Classroom in Library Instruc on and Programming “Flipped” or “reversed” instruc on is a method of teaching where‐by instructors post lectures online for students to review before class. Then, in lieu of a lecture‐style presenta on, instructors ask students to complete exercises, applying the knowledge/skills they learned from pre‐class prepara on. A endees will learn about “flipped instruc on,” be able to assess whether and to what extent they can apply it to their programs and will have access to a free online toolkit for addi onal literature and technical resources to guide them in the crea on of a flipped instruc on approach. Speakers: Elizabeth Outler, Shamika Dalton, and Loren Turner, Lawton Chiles Legal Informa on Center, Fredric G. Levin College of Law, University of Florida

Get to Yes! Branding Your Customer Service The Jacksonville Public Library developed a plan to realign all of its 21 loca ons to a recognizable, customer‐focused service model that strives for excellent interac ons. Training sessions incorporated customer feedback, mystery shopping results and benchmarked successes from other library systems and businesses.

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Friday

A endees will learn how JPL created a plan that benefits their customers and reduces staff stress using humor, videos and real‐life examples. Presenters will offer prac cal sugges ons, ps and resources that a endees can take back to their libraries to refresh their own customer service models. Speakers: Ron Block and Julie McNeil, Jacksonville Public Library

Librarians as Learning Leaders: Networked for Excellence in the 21st Century

Librarians as Learning Leaders is an in‐house network created to maintain relevance and connect with library customers through shared learning and collabora on with library management. Measurable results include improved staff morale and an increased focus on crea ng excellence in customer experiences. Prac cal ps for overcoming barriers, nurturing a learning organiza on, crea ng a work environment conducive to crea vity and innova on, and moving project ideas to successful outcomes will be included. Speakers: Sandy Mayer and Wendi Bost, Orange County Library System

Story mes that Work for Children with Special Needs

Children’s librarians will share lessons learned over ten years of welcoming children with special needs and their families into story mes and the library. They’ll give specific examples of stories, ac vi es, resources, pi alls, achievements, and other helpful ps. Speakers: Diane Keyes and Sara White, Seminole County Public Library System

11:00 ‐ 12:30pm Closing Session and Business Mee ng Awards Presenta on Speaker J. Jeff Kober brings customer service ideas from Disney’s workplace to FLA! “The Wonderful World of Customer Service at Disney” is a celebra on of great business prac ces that can be applied to your own service organiza on.

12:30 ‐ 1:30pm Networking Lunch (included with your registra on)

Meet up with new and old friends for lunch and to con nue the conversa on.

1:45 ‐ 4:00pm FLA Execu ve Board Mee ng

Open to all FLA Members.

New in 2014!!! Lightning Rounds

Energize yourself by listening to fast‐paced 5‐minute presenta ons from colleagues or apply to present your own.

Be part of this new program, Thurs, May 8th at 1pm.

Performer’s Showcases Preview top performers for your library

Performer’s for Children – Thurs., May 8th at 10:30am

Performer’s for All Ages – Thurs., May 8th at 2:15pm

Mystery Writers Breakfast

Top Florida mystery writers and enjoy breakfast.

Free! But sea ng is limited! Request a cket with your

conference registra on.

Thurs, May 8th, at 7:00am

Networking Lunch

Meet up with new and old friends for lunch and to

con nue the conversa on.

Included in your conference registra on at no addi onal

cost. But you must reserve a lunch in advance.

Friday, May 9th, at 12:30pm

Sponsors

Thank you to our growing list of sponsors!

Brainfuse

Gale

Harvard Jolly

Recorded Books

Cyberzone

Share cu ng edge technology programs and devices with

your colleagues.

Apply at:

Apply at: http://bit.ly/1fF12IQ

http://bit.ly/J5uv2G

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2014 Florida Library Associa on Annual Conference

Register today at: https://www.regonline.com/2014FLAattendee

Ques ons about Registra on? Contact Mee ng Planner Sharon Gray at [email protected] or 850‐224‐6222.

Conference Registra on Category NON‐MEMBER Rate FLA Personal Member

Discounted Rate

If purchased EARLY: By March 15, 2014

Full Conference $290 $160

FLA Student Member ‐ Full Conference ‐ must have current membership as full‐ me student n/a $105

Single Day (Wed or Thur) $210 $105

FLA Student Member ‐ Single Day (Wed or Thur) ‐ must have current membership as full‐ me student n/a $80

Single Day (Fri) $95 $80

FLA Student Member (Fri) ‐ must have current membership as full‐ me student n/a $60

If purchased LATE: March 15 ‐ April 30, 2014


FLA Student Member ‐ Full Conference n/a $115


FLA Student Member (Wed or Thur) ‐ must have current membership as full‐ me student n/a $80


FLA Student Member (Fri) ‐ must have current membership as full‐ me student n/a $75

If purchased ONSITE ‐ May 6 ‐9, 2014




FLA Student (Fri) ‐ must have current membership as full‐ me student n/a $75

SPECIAL EVENTS

You Are the Patron Preconference Workshop $50 $50

Exhibits Only ‐ EARLY/LATE/ONSITE $75 $55

Friends Day Pass ‐ EARLY $80 $80

Friends Day Pass ‐ LATE $90 $90

FF&B Lunch ( cketed event) $48 $48 President's Recep on (if purchased separately from conference registra on which includes this event) $20 $20 Closing General Session & Lunch (if purchased separately from conference registra on which includes this event) $50 $50

Florida Library Association - Preliminary Program

Education

Transcript of Florida Library Association - Preliminary Program