Florida Housing Finance Corporation Training...
Transcript of Florida Housing Finance Corporation Training...
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Florida Housing Finance
Corporation
Training Presentation
Florida Housing Finance
Corporation
Training Presentation
Sally Mazzola
UW/Closing/Delivery Overview
Sally Mazzola
UW/Closing/Delivery Overview11.15.1111.15.11
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Disclaimer
This presentation represents only a general
overview of the bond program.
It is the lenders responsibility to follow
all specific Federal, Agency and Bond program
guidelines.
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Agency Announcements/BulletinsAgency Announcements/Bulletins
Lenders are responsible for keeping updated on all Announcements
and Bulletins released by Agencies
U S Bank requires lenders adhere to all terms and conditions of these
announcements unless otherwise instructed
U S Bank Help Desk (MRBP Division) will advise lenders of
any updates by bulletin
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Product & Underwriting
Overview
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Government-Eligible Loan ProductsGovernment-Eligible Loan Products
FHA Products 203b - FHA 203ks Streamline Rehab 203h - Disaster Victims 234c Condo FHA loans only 2-1 buy downs are permitted
VA Products
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Conventional- Eligible Products
Fannie Mae MyCommunityMortgage (MCM)
Fannie Mae Standard products
Freddie Mac Home Possible products
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Loan Products Not PermittedLoan Products Not Permitted
Fannie Mae Flex products Split Loan Products (80/20, 80/15/5 etc.) 203k Rehab Participating Lenders- Government products with FICO
scores
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MyCommunityMortgage / Home Possible Standard
Eligible Properties: Single Family Single Family
Condos permitted No condos, manufactured or coops
No Manufactured or Coops
Eligible Loans: DU approved DU-No EAs / LP accept w.
including EA1 or manual 45% DTI permitted, restricted
UW to 95% LTV
HomePossible- LP accept /
Limited to 45% DTI/ 95% LTV
LLPAs & Adverse Market
Fees: LLPAs pd. By FHFC LLPA & Adverse pd. by buyer or
MCM only seller
Adverse.25% pd. by
buyer or seller
Conventional Product Comparison
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Maximum LTV/CLTV MCM: 97% / 105% 97% / 105% w.
w. community 2nd community 2nd
No minimum LTV
Condos limited
to 95% LTV
Maximum LTV/TLTV HP: 95% Not permitted
Conventional Product Comparison
MyCommunity Mortgage / Home Possible Standard
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MyCommunity Mortgage / Home Possible Standard
Manual UW Fannie only: LTV/CLTV: 95% FICO >660 Per Selling Guide
Limited to 43% for total DTI DU (limited to 45% DTI
45% with strong compensating factors restricts to 95% LTV
MI companies may restrict to 90% LTV
AUS: MCM DU / Limited to 45% DTI
HomePossible- LP accept / Limited to 45% DTI
Non-Traditional Credit UW Maximum: LTV 95% Not permitted(with no credit) MCM or HP only
Conventional Product Comparison
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MyCommunity Mortgage / Home Possible Standard
Pre-Closing Homebuyer
Education: Required form at closing
Refer to Floridas website for
for approved HBE options
Early Delinquency
Counseling: Required form at closing Required form at closing
Min Borrower None 3% of borrowers own resources
Funds: No contribution if < 80% LTV
MI may require Gifts & grants and Community
1% or $1,000 2nds considered borrowers own
funds
Conventional Product Comparison
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MyCommunity Mortgage/ Home Possible Standard
Seller Contributions: > 90% LTV=3% > 90% LTV = 3%
< 90.01% LTV=6% < 90.01% LTV = 6%
Other: May not own another residential property N/A
Freddie Mac All loans must be submitted through LP only
Home Possible: NO manual underwrite
Risk Class: LP Accept
Max DTI: 45%
LTV or CLTV Min. FICO
Max LTV/CLTV: 95% / 95% 80% and under Credit score >620
95% / 95% Over 80% Credit score >700
Conventional Product Comparison
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MCM / HP Standard
Additional variance: Non-occupant co-signer signing only Note. May ignore DU non-occupant co-signer messaging.
Limited to 90% LTV / Occupant DTI 55%
Conventional Product Comparison
Income Limits: Above Fannies 100% AMI permitted as long as checked to ensure limits are within Floridas limits or use income AUS adjustor button to increase limit to Floridas
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MCM/HP Standard Fannie
80.01-85% LTV: 6% 12% 85.01-90% LTV: 12% 25% 90.01-95% LTV: 16% 35%95.01-97% LTV: 18% N/A HP
Single Premium Financed:
MCM: up to 97% Up to 95% standard coverageHomePossible: up to 95%
MI Coverage Comparison
Note: All applicable Special Feature
Codes and Special Characteristic Codes
must be listed on the 1008
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Automated Underwriting SystemsAutomated Underwriting Systems
The following automated systems (AUS) are approved for use in the bond program
Conventional Loan Types: Fannie Mae loans (DU) Only Freddie Mac loans (LP) Only
Government Loan Types: FHA & VA loans (DU or LP)
If manual underwrite is necessary, full documentation is required
Other customized automated underwriting systems are not acceptable at this time.
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Appraisals/Condo RequirementsAppraisals/Condo Requirements
USBHM will require a full appraisal report unless otherwise indicated on DU findings
Condominiums - Please follow all agency guidelines relative to loan product you are originating
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Manufactured HousingManufactured Housing
Manufactured Homes are permitted on FHA loans only
Reference USBHMs website for manufactured housing guidelines at www.mrbp.usbank.com select U S Bank Lending manuals, click on Manufactured Housing icon
Read & comply with all Agency & U S Bank guidelines prior to loan closing!
Title must be surrendered at closing
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Secondary FinancingSecondary Financing
Non-HFA provided Down Payment Assistance Programs
USBHM does not approve your secondary financing programs
Funding source for the DPA program must be:
Must meet Agency (HUD, Fannie, & VA) requirements
Stated on the 1003 and HUD-1
Loan product, down payment source & amount reflected on the 1008 or LT92900 form
Exception: DPA programs that contain Shared Equity component must be reviewed and approved by U.S. Bank Home Mortgage, Underwriting Department send program description to [email protected] or call 1-800-562-5165
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Mortgage Disclosure Improvement Act
(MDIA)
Real Estate Settlement Procedures Act
(RESPA)
High Priced Mortgage Loans (HPML)
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Mortgage Disclosure Improvement Act
All amortizing loans (includes Hami) delivered for purchase REQUIRED to have:
Early TIL- Delivered or mailed to borrower(s) no later than 3 general business days after lender receives borrower(s) written application.
Corrective TIL- Any corrective TILs that were required, delivered
or mailed to borrower(s)
Final TIL Signed and dated at consummation
Initial loan application (1003) Signed & dated by interviewer
Reference USBHM bulletins: 2009-40, 2009-47, 2009-52, 2009-75 and any subsequent bulletins.
NOTE: Per bulletin 2011-03 USBHM will require that all TILA disclosures be in the regulatory required format.
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MDIA/APR Tolerance
Corrective TIL is required when APR on the Early TIL disclosure
increases by more than the .125% tolerance
NOTE: ** USBHM will not purchase a loan which closed before the
three or six precise business day waiting period has expired!
Reference USBHM MRBP bulletin 2009-75
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Real Estate Settlement Procedures Act (RESPA)
The following slides represent U.S. Bank Home
Mortgage-MRBP Divisions RESPA related policies
and procedures. For questions related to other
RESPA regulations, please consult with your Legal
Counsel or Compliance Department
The information provided is a summary of
USBHM-MRBP bulletin 2009-89
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Real Estate Settlement Procedures Act (RESPA)
GFE must be provided no later than 3 business days after lender either receives application or obtains information sufficient to complete and application.
Essential loan terms and costs must be disclosed and remain in effect for at least 10 business daysPage 1 must show:
Initial loan amount, term, and interest rate
Initial monthly payment amount
Whether there was an interest rate change increase
Whether loan allows for negative amortization, provides for a pre-payment penalty or a balloon payment
Total origination charges and charges for other settlement services
REQUIRED: Each individual loan requires a separate GFE & HUD-1 i.e. 1st and 2nd (Hami or Florida Assist mortgage loans must be completed by lender and provided to USBHM with file
GFE format cannot be altered in any way
USBHM Reference Bulletins: 2009-84, 2009-89, 2010-02, 2010-03, 2010-36 and 2010-37
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Real Estate Settlement Procedures Act (RESPA)
Changed Circumstances
When changed circumstance has occurred, lender MUST issue a revised GFE within
3 business days of receipt of the information that triggered a changed circumstance
Loan officer is bound to GFE tolerances unless new GFE provided; ONLY changed circumstances allow re-disclosure of certain terms on GFE
If lender provides a revised GFE based on a changed circumstance, documentation must be retained in loan file for at least 3 years after settlement.
Note: Reference RESPA guidelines for definition of a changed circumstance.
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Real Estate Settlement Procedures Act (RESPA)
Tolerances
The first fixed tolerance is 0% and applies to all lender and mortgage broker origination fees. None of these items may exceed the amount disclosed on the GFE by any amount.
The second is 10% and applies to total of:
All lender required settlement services paid to providers selected by lender
All lender required settlement services paid to providers selected by borrower from lender-provided lists
Premiums for optional owners title insurance selected by borrower from lender provided lists
Government recording fees
This means sum of actual charges cannot exceed sum of charges disclosed on the GFE for these items by 10%
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Real Estate Settlement Procedures Act (RESPA)
Tolerances continued.
The third tolerance is for fees that may change at settlement (no tolerances apply)
Required services the borrower shops for
Title services and lenders title insurance not ID by lender
Owners title insurance not identified by lender
Initial deposit for escrow account
Daily interest charges
Homeowners insurance
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Real Estate Settlement Procedures Act (RESPA)
U.S. Banks File Review U.S. Bank Home Mortgage-MRBP staff performs a basic compliance review of the GFE document to ensure compliance with the following:
Ensure GFE is on proper form
Ensure HUD-1 is on proper form
Verify Loan Terms on HUD-1 match Summary of Your Loan on the last issued GFE.
Verify HUD-1 is within acceptable tolerances with last GFE issued including a review of charges that cannot increase by more than 10%
Verify lender provided acceptable cure documentation, if applicable
Post Settlement Cure: HUD allow lenders a 30-day cure period from date of borrowers signed closing documents for violating GFE/HUD-1 fee tolerances. Lenders exceeding fee tolerances will be in violation of Section 5 of RESPA. USBHM must receive proof of refund to borrower and a corrected HUD-1, from settlement agent prior to loan purchase.
NOTE: If there is a known issue, dont wait until USBHM has reviewed as you may exceed the 30-day cure period for correction.
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Reg Z -High Priced Mortgage Loans (HPML)
Loans purchased by USBHM must comply with TILA requirements and changes to Reg Z regarding HPMLs
You may have a HPML loan When to Test:
Time of Early TIL disclosure
Time of locking the loan
Time of any Corrective TIL disclosure and
Time of Final TIL prior to closing
Reference USBHM MRBP bulletin 2009-69 for details on HPML requirements
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Closing, Delivery,
Purchase and Post-Closing
Overview
Closing / Delivery /
Purchase & Post-Closing
Overview
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Preparing to DeliverPreparing to Deliver
Loan Officers, Underwriters, Processors, Shippers & Closers should review the guides and documentation required prior to closing
Closing instructions, document preparation and appropriate disclosures are to be done by you and closed in your name
Provide updated or complete Contact Information Sheet and submit to USBHM if you havent already done so
Access the USBHM website at www.mrbp.usbank.com or on the Ehousing website to obtain the information
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US Bank Home Mortgage - MRBP Division
Lender Contact Information / Authorization
Bond Program: _________________________________________________________
Lender Name: _________________________________________________________
Mailing Address: _________________________________________________________
_________________________________________________________
Main Phone Number: _________________________________________________________
Main Fax Number: _________________________________________________________
Website (if applicable) _________________________________________________________
MERS ID # (if applicable): _________________________________
Name
Main Contact: ______________________ Phone_______________Fax______________
Main Contact E-mail: ______________________
Bulletin Contact: ______________________ Phone_______________Fax______________
Bulletin Contact E-mail: ______________________
Underwriting Manager: ______________________ Phone_______________Fax______________
Underwriting E-mail: ______________________
Shipping Supervisor: ______________________ Phone_______________Fax______________
Shipping E-mail: ______________________
Shipping Staff: ______________________ Phone_______________Fax______________
Processing Manager: ______________________ Phone_______________Fax______________
Processing E-mail: ______________________
Exception Contact: ______________________ Phone_______________Fax______________
Exceptions E-mail: ______________________
Final Documents: ______________________ Phone_______________Fax______________
Final Docs E-mail: ______________________
Lender Scorecard Recipient: ________________________ Phone_______________Fax______________
Scorecard E-mail: ______________________
Wire Instructions:
Bank Name: __________________________________________________________
ABA Number: ______________________ Account Number:_____________________
Account Name: ______________________________________________________
Purchase Advice Attn: _________________________ Phone: _________________________
Fax # for Purchase Advice: _________________________
E-Mail address: _________________________
Authorized Signature: _________________________
Fax this completed authorization form to: 866-476-5584 -OR-
Scan and email this completed authorization form to: [email protected]
Updated 7-1-10
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Loan File Submission ProcessLoan File Submission Process
Ship loan(s) immediately after closing within required guidelines
Reservation to Exceptions Cleared, Loan Purchased = 115 days
Complete Loan Delivery Checklist for loan type you are shipping
All documentation is completed & correctly executed prior to
shipping
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CollateralCollateral
ORIGINAL NOTE:
Endorsed to U.S. Bank National Association
Name Affidavit Required, if Borrower(s) undersign
Borrowers typed name(s) under signature line
Co-Signers are to execute NOTE only
Be sure intangible tax verbiage reads as follows:
THIS NOTE AND THE MORTGAGE SECURING THIS NOTE ARISEOUT OF OR ARE GIVEN TO SECURE THE REPAYMENT OF A LOANISSUED IN CONNECTION WITH THE FINANCING OF HOUSING ANDARE EXEMPT FROM DOCUMENTARY STAMP TAX AND INTANGIBLETAX PURSUANT TO SECTION 420.513(1), FLORIDA STATUTES
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CollateralCollateral
MORTGAGE: (copy)
Be sure intangible tax verbiage reads as follows:
THIS MORTGAGE AND THE NOTE SECURED BY THIS MORTGAGE ARISE OUT OF OR ARE GIVEN TO SECURE THE REPAYMENT OF A LOAN ISSUED IN CONNECTION WITH THE FINANCING OF HOUSING AND ARE EXEMPT FROM DOCUMENTARY STAMP TAX AND INTANGIBLE TAX PURSUANT TO SECTION 420.513(1), FLORIDA STATUTES
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CollateralCollateral
RIDERS: (copy)
Tax Exempt Rider (required on all tax exempt bond loans) Original MUST be recorded with mortgage
Other applicable riders (condo, pud, etc.)
ASSIGNMENT: (copy) if not a MERS lender
Assigned to U.S. Bank National Association
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FL Assist /HAMI ProgramsFL Assist /HAMI Programs
1) Original Note to USBHM
2) Copy of Mortgage (with complete legal description)
3) DPA Acknowledgement Form (signed by borrower) in file submission
4) Correct tax verbiage appears on the Note and Mortgage
5) HAMI LOANS Early and Final T-I-Ls are required for USBHM to purchase
6) Florida Assist TIL is not a requirement of purchase by USBHM, however if your company policy/procedures do require completion of the TIL, then follow internal guidelines
7) Lenders are to fund 1st and 2nd mortgages USBHM will reimburse at purchase
8) Be sure to use the correct pre-printed forms located on Ehousing website
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Hazard / Flood
Hazard / Flood / Wind / Sinkhole
Insurance Coverage & Deductible
Requirements
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Coverage Requirements-Hazard Ins.
100% replacement cost of the insurable improvements as determined by the property insurer
Full replacement cost coverage is also acceptable
Condos & PUDs amount of coverage must equal:
100% of the insurable improvements on a replacement cost basis. Blanket coverage is also acceptable.
HO-6 insurance requires that policy be equal to at least 20% of theappraised value of the unit, unless Home Owner Association insurancecovers the walls in content (Note: This must be escrowed for)
Amount of Coverage 1-4 Family properties must equal the higher of:
The loan amount or
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Coverage Requirements-Flood Ins.
Loan amount
Replacement cost of the insurable improvements or
Maximum amount of coverage sold under applicable program of the NFIP for the type of improvements
Condo (if high rise or vertical dwelling unit
The building replacement cost or
$250,000 multiplied by number of residential units in the building
Condo properties in a flood zone will require the number of units tocovered by both hazard and flood policies
Amount of coverage for single family dwelling,1-4 Family unit, PUD or detached individual condo unit must equal the lower
of:
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New Coverage Requirement-
Sinkhole
Effective on loans that closed on or after June 10, 2011
Sinkhole will be required only in the following counties or if the appraiser has identified any settlement deficiencies and it is referenced on the property appraisal:
Pinellas
Pasco
Hillsborough
Hernando
Same deductible requirements as homeowner insurance policy
Proof of coverage may consist of the following:
Clear evidence on declarations page of the hazard policy
Letter from insurance agent, on company letterhead referencing borrower, property address, policy # clearly stating borrower has sinkhole coverage and signed by the insurance agent
When sinkhole coverage is required, catastrophic ground collapse coverage is not acceptable in lieu of sinkhole coverage as it does NOT provide adequate coverage. It only pays out if property is uninhabitable
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Insurance Deductibles Government Loans
Hazard / Flood / Sinkhole Hazard / FloodUnless a higher maximum amount is required by state law, maximum deductible clause may not exceed the greater of $1,000 or 1 percent of the face amount of the policy
1-4 family; Individual PUD units; Individual condo units(i.e. detached condos, town or row house)
Deductibles may not exceed the higher of $1,000 or 1 percent of the policys insurance limits for all covered losses.
Association Policy requirements for CONDO/PUD Projects and common areas
Windstorm / Hurricane
The greater of $2,000 or 2% of the dwelling coverage
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Insurance Deductibles Conventional loans
Hazard / Flood / Windstorm / HurricaneMaximum deductible may not exceed 5 percent of the face amount of the insurance policy limits for dwelling coverage (applies to all
perils)
For 1-4 family; Individual PUD units; Individual condo units(i.e. detached condos, town or row house)
Maximum deductible may not exceed 5 percent of the face amount of the insurance policy (applies to all perils)
Association Policy requirements for CONDO/PUD Projects and common areas;
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Loan File and Post Close Trailing Document
Deficiencies
In order of the most common
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Mortgage
Missing Tax Exempt Riders
Missing or incorrect tax verbiage information (corrective documentation
does not state proper corrective verbiage)
Property address differs from other docs
Missing pages and/or legal description
Blank or incorrect notary section (missing county, borrowersnames, complete dates, seal or expiration date)
Note
Missing or incorrect endorsements (lenders not usingU.S. Bank National Association) See Bulletin 2010-46
Property address differs from other docs Incorrect payment terms
Loan File Deficiencies
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Loan File DeficienciesLoan File Deficiencies
Truth-In-Lending (TIL) Early T-I-L not in file on 1st mortgage Final T-I-L not in file Corrective Final T-I-L, if applicable not in file MI under disclosed or not disclosed in payment stream Per Bulletin 2011-03 new form required MDIA bulletins 2009-40 & 2009-52 for reference
Note: If loan is not compliant, it will not be purchased by USBHM and will be cancelled and returned!
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Loan File DeficienciesLoan File Deficiencies
HUD-1 Settlement Statement
DPA not clearly identified or different amount than on other documentation
Missing in file submission
Tolerance violation in GFE fee comparison with and no cure documentation in the file (USBHM bulletin 2009-89)
Missing monthly escrows or not collected escrows
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Good Faith Estimate (GFE)
Most recently issued in file does not match loan terms at closing
(See RESPA Bulletin 2009-89)
Initial Loan Application
Interviewer date missing
Missing from file submission
Not properly documenting applicable date for timing of early TIL (see MDIA bulletins 2009-40 & 2009-52
Loan File Deficiencies
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Hazard & Flood Policies
Names & Addresses do not precisely match other docs
Flood coverage inadequate
Deductibles greater than what is required
Flood policy missing Flood Zone from Certification
Proof of payment not in file
Manufactured Housing Documentation
Exceptions identified related to USBHM 2007 bulletin
Not providing evidence of title being surrendered
Missing information on manufactured home not listed on
Security instrument
Loan File Deficiencies
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Underwriting Documentation
Missing AUS (DU) findings in the file submission
Missing or unsigned 9-2900 or 1008
Questions from that arise either from missing information
or documentation provided that is not accurate (Conventional loans)
Assignment Missing from file
Missing all recordings of the mortgage
Not assigned correctly to U.S. Bank National Association
(See USBHM Bulletin 2010-46
Incorrect reference to lender, borrower, and/or property information
from mortgage
Loan File Deficiencies
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FHA Connection
Closing date not correct
ADP code not correct
No evidence that UFMIP has been sent to FHA
Compliance approval
Not providing Ehousing appropriate documentation in order to approve loan for purchase
Loan File Deficiencies
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Title Policy:
Mortgage amount is missing
Schedule A, item 4 contains incorrect mortgage recording information
Name of insured is incomplete (needs to mirror mortgage and have its successors and/or assigns)
Missing required endorsements
Second Mortgages:
Closing date is incomplete
Missing marital status of borrower(s)
Incorrect maturity date
Legal description missing
Tax Exempt Rider is recorded with Second Mortgage instead of the First Mortgage
Post-Close Trailing Doc Exceptions
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Loan File DeficienciesLoan File Deficiencies
Posted online for referral and communicated by
Fax
Weekly Exception Report
Provide separate cover letter / sheet identified by USBHM loan
number or attach weekly exception report to your submission
Fax exceptions (216)475-8627 or
E-mail exceptions to [email protected] per USBHM
bulletin 2010-40. NO inquiries should be directed to this mailbox!
Inquiries should be directed to: [email protected]
Partial submissions are acceptable
Exceptions are received and reviewed for accuracy
Once ALL deficiencies are resolved loan purchased
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Post Closing DocumentationPost Closing Documentation
Organize documents in order of Final Document Checklist
Docs due in our office no later than 120 days after purchase
A $50 penalty fee may be assessed after 120 days (at a rate of $50 per
month until last document has been received)
Final Recorded Mortgages, Assignments, Riders, Title Policy, (MIC, LGC,
LNG) ONLY!
Deliver to: U S Bank Home Mortgage / Document Control Department17500 Rockside RoadBedford, Ohio 44146-2099
Questions? Contact Document Control Supervisor
Darlene Kreigh [email protected] (216)475-7739
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Lender CompensationLender Compensation
Origination : 0%
Discount: 0%
* SRP: 1.50%
LENDERS NET: 1.50%
All conventional products will be funded with an adjustment for the Adverse Market fee of .25%.
MCM Loans ONLY! - LLPAs will be paid by Florida Housing
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Loan PurchaseLoan Purchase
Purchased Daily / Amortized Balance / Purchase Summaries Faxed
Loan history is required, if payment activity has occurred
Net Purchase: (no checks)
Current principal balance, interest, SRP, starting escrow
Bond Application Fee $275.00
Tax Service Fee $85.00
Adverse market fee .25%, Conventional
Extension Fee, if applicable .25%
Second Mortgage Loan Application Fee $150.00 (HAMI Only)
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U. S. Bank Home Mortgage - MRBP Division
Quick Reference Guide
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USBHM-MRBP WebsiteUSBHM-MRBP Website
Access our website at www.mrbp.usbank.com, select U S Bank Lending Manuals and link up to our information via AllRegs
Lender manual Loan Delivery Checklists Product Descriptions U S Bank Lender Bulletins Manufactured Housing requirements (state specific)
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Click on U S Bank
Lending Manuals
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Click on
Continue
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USBHM Manufactured Housing Guidelines,
203ks manual & USBHM Bulletins can be
found here
Click on Housing Finance
Authority for dropdown
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Click on Florida Housing to obtain information
For access to Floridas product descriptions and Loan
Delivery Checklists
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Loan File Delivery AddressLoan File Delivery Address
All Closed Loan files should be delivered to:
U.S. Bank Home Mortgage MRBP Division
17500 Rockside RoadBedford, OH 44146
Attn: Operations Department
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Post Closing Trailing Document Delivery Address
Post Closing Trailing Document Delivery Address
All Post Closing documents should be delivered to:
U.S. Bank Home Mortgage MRBP Division
17500 Rockside RoadBedford, OH 44146
Attn: Document Control Department
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Note Endorsements/AssignmentsNote Endorsements/Assignments
U.S. Bank National Association
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Loss Payee ClauseLoss Payee Clause
Hazard/Flood Insurance
U.S. Bank National Association
its successors and or assigns as their
interest may appear.
c/o U.S. Bank Home Mortgage
P.O. Box 7298
Springfield, OH 45501-7298
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Lender Support (Help Desk)Lender Support (Help Desk)
In an effort to provide all Lenders who participate in the program with easy access to facilitate Program Administration, we have a specialized Help Desk exclusively for that purpose
Product information Pipeline information Loan level information Track lender performance quarterly (scorecard) and
advise lender and Florida Housing of issues Any other support that you may require
(8:00 a.m. EST - 6:00 p.m. EST)1-800-562-5165 or
Email: [email protected]
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Shared Mailbox E-mail AddressesShared Mailbox E-mail Addresses
Exceptions sent for clearing should be submitted to: [email protected]
Loan status inquiries or general questions should be submitted to:[email protected]
Post funding requests should be submitted to:
Examples of post funding requests:Request refund of MIRequest refund of hazard ins. or taxes paidAssistance/DPA missed at fundingWire short due to error at funding
Note: Do not send exceptions or loan status inquiries to this address
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UW Contact Information
Participating Lenders
Prior to contacting USBHM, please reference specific Agency guidelines relative to product you are
underwriting. If further clarification is still needed
UNDERWRITERS ONLY can send questions via
e-mail [email protected]
or call
1-800-562-5165
3.18.08
3.18.08
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Payment InformationPayment Information
Borrower Payment Address and website:U.S. Bank Home Mortgage
P.O. Box 468002Bedford, OH 44146-8002
www.usbankhomemortgage.com
Borrowers will receive a monthly statement
Payments can be made online at: www.usbankhomemortgage.com
Borrower can also access payment transaction & loan information.
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Customer ServiceCustomer Service
Toll Free Number(800) 240-7890
Hours: Monday Friday7:00 am 8:00 pm EST
Please give this information to your borrowers at loan closing
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RESPA Websites
RESPA FAQs: http://www.hud.gov/offices/hsg/ramh/res/resparulefaqs.pdf
Sample GFE: http://www.hud.gov/offices/hsg/ramh/res/gfestimate.pdf
Sample HUD-1: http://www.hud.gov/offices/hsg/ramh/res/hud1.pdf
RESPA Rule: http://www.hud.gov/offices/hsg/ramh/res/finalrule.pdf
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Underwriting ReferencesUnderwriting References
Fannie Mae References www.efanniemae.com
FHA References Guide 4155.1 rev 5 FHA website www.hud.gov
Other References Allregs: www.allregs.com VA: www.homeloans.va.gov USDA-RD: www.rurdev.usda.gov
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Thank youfor participating in the Florida
Housing programs
11.15.11 31208121630