Training For Child Helplines - Volunteer Management

5-7 July 2010Amsterdam, The Netherlands

• E = ENTREPRENEURS

• O = ORGANISERS

• ST = STIMULATORS

• SU = SUPPLIERS

DIFFERENT TYPES OF VOLUNTEERS & THE RATIO AT YOUR CHILD HELPLINES

Key Motivations To Volunteer For A

Child Helpline

Exercise – Present Your Child Helpline

All participants were asked to present their child helpline service as if they were presenting it to potential volunteers. The audience was requested to provide feedback to the presenters on the strong selling points they heard in the presentations and that are either attractive, inspiring, challenging, motivating or meaningful to volunteers. For this exercise the group split up into two groups.

Below are a few statements gathered in the feedback of group 1.

Volunteers get an insight

into a big organisation

Provide recognised certificates from a well respected organisation that can be used inCV

The organisation offers E-volunteering options

Volunteers become part of a European movement with

similar services operating the same number in various

countries

Working hours are challenging but shifts

are possible

Provide recognised certificates from a well respected organisation that can be used in CV

Volunteers can get involved in different helplines and

online services;

Opening hours can be challenging but the

organisation tries to be as flexible as possible

to enable volunteers to participate

Give great importance to every single

volunteer

Give strong link between the work of the

volunteers and their impact on the lives of

children and young people. This creates an

emotional attachment to the service

Volunteers become part of a big team

Clear communication

regarding the tasks and how the work

should be done

Kids Help Phone started off as a volunteer project. This is

display of the power of volunteering can inspire

potential volunteers .

Volunteers are taken serious. They are

Ambassadors for the organisation with

challenging tasks like public speaking.

Volunteers can get involved in a variety of activities and

tasks (networking, fundraising, leadership, etc.)

Volunteers can work directly with children

and young people

Volunteers get inspired to become

Ambassadors for Children!

Volunteers will be part of a well known and respected organisation in the country

University officially acknowledges

Volunteerships with the organisation

Strong focus on team building and regular

group activities

National service with several regional offices and work options for

volunteersGood working

hours!

Volunteers will receive good training and on

job supervision

An option to meet volunteer with various backgrounds, not

psychologists and social workers

VOLUNTEERS – LEARNING STYLES

VOLUNTEERS –TRAINING CURVE

SUCCESS SPIRAL

BUT…

AND

THE ULTIMATE TRUTH!

LESSONS LEARNT

THANKS TO ALL OF YOU FOR COMING TO AMSTERDAM. CHILD HELPLINE INTERNATIONAL HOPES YOU FOUND THIS TRAINING USEFUL AND COULD TAKE HOME SOME NEW IDEAS INTO YOUR CHILD HELPLINE SERVICES.

THANKS TO “DE KINDERTELEFOON” FOR THEIR HOSPITALITY, FOR ALL THE TIME AND EFFORTS THEY PUT INTO THIS EVENT AND FOR SHARING THEIR VAST KNOWLEDGE AND EXPERIENCE IN THE FIELD OF VOLUNTEER MANAGEMENT WITH US.

THANKS TO C&A FASHION COMPANY FOR THEIR CONTINUOUS SUPPORT AND THEIR COMMITMENT TO THE WORK OF CHILD HELPLINES IN EUROPE.

THANKS TO THE OAK FOUNDATION FOR EXPANDING THIS EVENT TO GLOBAL LEVEL AND TO FACILITATE KNOWLEDGE TRANSFER AMONGST EUROPE AND THE AMERICAS.

THANKS TO THE EUROPEAN COMMISSION FOR THEIR ONGOING SUPPORT TO CHILD HELPLINE INTERNATIONAL IN ITS ENDAVOUR OF REACHING MORE CHILDREN THROUGH BETTER CHILD HELPLINE SERVICES IN EUROPE.