Flex System X6 Haswell

Seller Presentation

2

Fast

Agile

Resilient

Delivering the fastest results and highest level of productivity by leveraging new technologies and architectures.

Minimizing TCO by responding quickly and seamlessly to dynamic workload demands, optimizing resource investments and simplifying system administration.

Flex System X6 Haswell - Product Messaging

Providing mission-critical system and application availability by tolerating faults transparently, gracefully recovering when necessary and minimizing “touch”.

Industry’s first 8-socket Intel Xeon-based blade server delivering innovation for business advantage

3

X6: Fast. Agile. Resilient.

Rapidly access fact-based actionable information

Get better solution performance at lower cost Get seamless scaling for new workloads

Up to 56% faster

3X more memory than eX5

Enterprise scalability, 4 socket to 8 socket

eXFlash memory-channel storage

First scalable modular design

Fit-for-purpose solutions

Front/back system access

Lenovo XClarity enables software defined visibility of hardware deployment

Advanced Memory Recovery

Advanced Processor Failover

Upward integration with hypervisors

Lenovo XClarity automates complex and repetitive task for increased resiliency

Significantly reduce acquisition costs Alleviate “rip and replace” Accommodate multiple generations of technology in

the same server chassis

Get enterprise-class availability Get CPU. Memory and I/O resilience Easily integrate into virtual environments Reduce support costs

2014 LENOVO. ALL RIGHTS RESERVED.

4

Announcement: Announcing new X6 models with Intel E7 Haswell processors– Two offerings: Lenovo Flex System x480 X6, Lenovo Flex System x880 X6

– New models with Haswell EX E7-4800 v3 and E7-8800 v3 processors • E7-2800 SKUs discontinued by Intel in Haswell

– Worldwide announcement in all geographies

When: Announce: May 5,2015 GA: May 27,2015 Key new features

– Time-to-market, next generation Intel EX 4800/8800 v3 processors with up to ~56% more performance

– eXFlash memory-channel storage - integrates ultra-low latency flash storage directly on the processor/memory bus

– Integrated 10GbE Integrated Virtual Fabric -Supports 8/16Gb FC and QDR IB Customer benefit: Performance enhancements across compute, storage & networking

capabilities

.2014 LENOVO. ALL RIGHTS RESERVED.

Flex X6 Compute Node Announcement Overview

5

Flex System x480/x880 X6 E7 Haswell Strategy

Industry’s first 8-socket Intel Xeon-based blade-server delivering innovation for business advantage

Key Features Customer BenefitsCPUs based on Haswell E7 48xx & 88xx product families

• Maximize compute and memory performance for mission-critical database and analytic workloads

• VM performance supporting 180 number of VMs per 2S

Integrated 10GbE Integrated Virtual FabricSupports 8/16Gb FC and QDR IB

• Flexible, virtual IO solution enables business agility with line rate performance and increased control and reliability

• Enable multiple protocols (FCoE/iSCSI) with Features on Demand for a more flexible I/O solution

Scalable 2S compute node design that can scale up to a 4S or an 8S system

• Get up and running faster by standardizing on a single platform for 2-, 4-, or 8-socket server needs

• Pay-as-you grow scalability, so customers invest only on what’s needed but with the ability of scaling up later

How to Win

1. Focus on highest level of performance and RAS features to identify target segments

2. Highlight scalability capabilities and pay-as-you-grow benefits

3. Leverage new hardware management

How to Win

1. Focus on highest level of performance and RAS features to identify target segments

2. Highlight scalability capabilities and pay-as-you-grow benefits

3. Leverage new hardware management

Target Market Target Buyer OI Source New/Refresh

High-End Virtualization, Mission-Critical Databases, Business Analytics, Cloud, SAP HANA

• CIO• IT Executive or Manager• System Architects

• Lenovo sellers• Business partners

Refresh of the x480/x880 X6 E7 Ivy-Bridge

Flagship x86 platform enabled with EXA technology for trusted resiliency, innovative agility, and break-through performance

6

Focus on promoting new Haswell 4S (x480) models, and 8S (x880) scalability.– Lenovo has the only 8S scalable blade product on the market

– HP & Dell do not have E7 offerings- we are on our 2nd generation

– Target mission critical workloads in customers looking to move to converged systems

x280 will remain Ivy Bridge CPU; (Intel has discontinued the 2800)– Position the x280 as a virtualization platform because of its large memory capacity (48

DIMMs)

– Scalable offerings will begin with 4S

Use eXFlash capability to target customers with large database and/or virtualization requirements.

– HP, Cisco, & Dell do not support eXFlash or other Non Volatile Memory (NVM) technology

Other things to consider: – Flex X6 Compute nodes deliver high revenue, GP and PTI.

– Demonstrates Lenovo’s leadership and innovation across multiple technologies

Seller Focus – Flex X6 Compute Nodes

2014 LENOVO. All rights reserved.

7

x280 X6 – Intel has discontinued E7-2800 SKUs with EX HaswellAnnounce Lenovo IB MTMs to cover price point and ease transition

• Two sockets

• 2 x Intel E7 2800 v2

• 3TB memory (48 DIMMs)

• Up to 4 networking adapters

• 2 x 2.5” HDD / SSD

x480 X6Ideal for workloads such as large virtual machines, analytics and databases requiring more cores as well more memory per system or VM

• Scales to 2 or 4 sockets

• Up to 4 x Intel E7-4800 v3

• 6TB memory (96 DIMMs)

• Up to 8 networking adapters

• 4 x 2.5” HDD / SSD

• 4 x 10 GbE LOM

x880 X6Ideal for workloads that demand the highest levels of performance such as analytics and databases requiring more cores as well more memory per system

• Scales to 2, 4 or 8 sockets

• Up to 8 x Intel E7-8800 v3

• 12TB memory* (192 DIMMs)

• Up to 16 networking adapters

• 8 x 2.5” HDD / SSD

• 4 x 10 GbE LOM

*64GB DIMM available on 8 socket x880 in 4Q14. Contact Lenovo rep for interoperability help with specific configurations.

Lenovo Flex System X6: Portfolio Overview

8

Flex System PortfolioEnterprise Chasssis Networking Storage Mangement Software

Ethernet: InfiniBand: FibreChannel: Dedicated Storage Flex System Manager – management appliance

XClarity– Virtual Appliance1/10/40GbE Switches

56Gbit QDR/FDRInfiniBand Switches

8/16Gbps FC-Switches

10GbE/FCoEConverged Switches

External Shared Storage:

8/16GbpsFC-Interconnect Modules

1/10GbE Interconnect Modules

x86 Compute Nodes

x220 x222 x240 x440 X6 Expansion Units

• Entry 2S E5-2400 up to 12 DIMMS

• Up to 14 nodes per chassis• Small workloads – file/print etc

• Dense 2S E5-2400• Up to 28 nodes per chassis• VDI & Infrastructure consolidation

• High value 2S E5-2600 up to 24 DIMMS

• Up to 14 nodes per chassis• No compromise design – suits most enterprise applications

• Cloud, VDI, Virtualization & Infrastructure applications

• 4S E5-4600 up to 48 DIMMS• Up to 7 nodes per chassis• Database and high density virtulization

• Scalable 2S to 8S E7-2800/4800/8800

• Base 2S building block with 48 DIMMS

• Support for up to 12 DDR3 eXFlash DIMMS

• Mission critical applications like Database, Business Analytics and Virtualization

• PCI Expansion Node: standard PCIe / GPU support

• Storage Expansion Node: dedicated storage support – Example VMWare vSAN

2S Nodes 4S+ Nodes

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Flex System x86 Compute Nodes Positioning

OEM / Embedded

CSC/MSP

Enterprise Solutions

Infrastructure

HPC

2 Socket 4 Socket Scalable

x240

EnhancedPlatform

Dual Proc

High-Density Virtualization

StandardHigh-Value

features

x440

Price-Performance

Platform

4-socket

High-End Virtualization

MainstreamDatabases

X6High performance scalable

Up to 8 socket, 15C/socket Up to 192 DIMMs

Mission critical workloads, maximum virtualization, scale-

up database applications

x440High performance compute node

with compute, memory and I/O capacity

48 DIMMs for memory intense Performance optimized with

leadership IO capacity

x240High Density, high performance

optimized for virtualization 24 DIMM slots

Integrated HW RAID 0,1 & HS HDDs

Performance optimized with flexible IO capability

x880-Highest x86Performance--More cores/

memory-Analytics

-Large DBs

x480-Large VMs-More cores-Analytics-Med DBs

x280- Large VMs

- More memory

Flex System X6

ScalablePerformance

2,4,8 socket

Mission-CriticalWorkloads

MaxVirtualization

Highest Levelof RAS

10

Flex System X6 Compute Nodes: target marketsFlex Nodes

Family

PrimaryWorkloads

Business Value

Where FlexExcels

Banking/Finance Research Education Government Telecom Manufacturing

Virtualization Cloud Database Analytics

Flex System x280 X6 Flex System x880 X6Flex System x480 X6

Shift business services into high gear

Actionable information, delivered faster

A system that is up to 56%1 faster—which means more work in less time

Ensure flexibility to grow as your business does

Scale seamlessly as your analytic workloads increase

Avoid the cost and disruption of rip-and-replace

Realize maximum flexibility: Run different workloads simultaneously

Create a business-awareready-for-innovation architecture

Maximize application uptime

Reduce support costs with easier maintenance

COMPETITIVE COMPARISON

12

Flex System X6 Haswell vs the CompetitionNewport Haswell 4S EX ITE

System X Flex System HP BladeSystem C-class Dell PowerEdge Cisco UCS Blade

Product Newport x480 4S (May ‘15) No Scalable Offering No Scalable Offering B460 M4 (2Q15)

Processor Haswell 4S 165w 15c No E7 Offering No E7 Offering Ivybridge 4S 165w

Scalable 4S, 8S 4S

Blade Form Factor Full wide single high 2S Full wide single high 2S

4S nodes per chassis 3 in 10u 2 in 6u

Memory – 4 socket 96x DDR3, R, LR, Flash 96 x DDR3, R, LR, No Flash

Max Memory 6TB with 64GB 6TB with 64GB

On Blade Storage 2+2 HSSFF SAS/SSD; 4+4 1.8” SSD 2+2 HS SFF, not joinable in 4S

Disk Drive Interface 12Gb SAS/SSD 12Gb SAS/SSD

Onboard RAID RAID 0/1; RAID 5 w/ optional M5100 RAID 0/1

RAID Cache None None

Ethernet 4p+4p 10G vNIC LOM w/ FCoE 4+4p 10G (2mLOM slots)

I/O Connections 4+4 PCIe Mezz slots 4 PCIe Mezz slots

Embedded USB/Flash 2+2 ports 2 Flash SD card

BMC IMM2 CIMC

Warranty 3/3 NBD 3/3 NBD

Systems Management XClarity UCS Manager

13

Competitive Assessment

Strengths:• # DIMMs and max memory (H)• DDR3 Flash DIMM (H,C)• # SSD’s (H,C)• Street price vs. Cisco

Strengths:• # DIMMs and max memory (H)• DDR3 Flash DIMM (H,C)• # SSD’s (H,C)• Street price vs. Cisco

Weaknesses:• DDR4 delay until 2016 (H, C)• # of 4s nodes in chassis (H)• Power efficiency (SpecPower)

Weaknesses:• DDR4 delay until 2016 (H, C)• # of 4s nodes in chassis (H)• Power efficiency (SpecPower)

Recommendations:• Capitalize on Flash leadership• Accelerate DDR4 delivery• Accelerate DDR4 Flash

Recommendations:• Capitalize on Flash leadership• Accelerate DDR4 delivery• Accelerate DDR4 Flash

Concerns:• HP will offer some FOD CPU capability• HP will have front PCIe SSD

Concerns:• HP will offer some FOD CPU capability• HP will have front PCIe SSD

Competitive System HP ProLiant BL680 FO

Cisco B460 M4 Comments

Feature / Function C - A C - A Delayed DDR4

Price C A 1.0 List to HP?, Partner price advantage over Cisco

Performance C – M C - M DDR3 instead of DDR4

Overall C A 1.0 Price to HP sends new message to customers

Overall Competitive Assessment = Competitive vs. HP 4s Blade

Leadership Advantaged Competitive Marginal Non-Competitive

Fast: Increased Performance

2014 LENOVO. All rights reserved.

eXFlash DIMMs

16

Flex System X6 nodes utilize eXFlash for dramatic increases in performance

The Business Challenge With larger amounts of data being processed at a much faster rate,

scaling I/O performance is difficult – adding disks can increase overall IOPs but at a heavy infrastructure cost

The Flex System X6 Technology Solution Lenovo eXFlash memory-channel storage integrates ultra-low latency

flash storage directly on the processor/memory bus. This means significantly better IOPs and latency for better solution performance

Differentiated features exclusive to Lenovo WriteNow provides the ability to commit data earlier

– reducing latency by 3x compared to other flash storage1

RAID 1 provides protection for the most critical data in the largest cache in the server

Additional technology: Flash Cache Storage Accelerator

The Client Benefit Ability to perform database transactions faster and with a higher throughput Consolidate and reduce attached storage by moving storage into the server Host larger virtual machines by providing the processor a larger cache Save on management, networking and energy costs deploying on Flex System

Lower latency1

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eXFlash DIMM’s answer the clients demand for fast & responsive storage

eXFlash memory-channel storage

Available today!

Fastest flash response time in the market–   Significantly lower write latency than any other Flash offering; as low as 3.3

microseconds

• up to  83% lower latency than PCIe** and 95% lower latency than SSD***

• Fastest response time available for analytics, critical VMs and high frequency trading

Consistent performance under mixed workloads–   more than 125K IOPS per eXFlash DIMM†, scaling linearly without negatively impacting

latency– On memory bus – avoids potential I/O contention

• Databases from 200GB to 12.8TB have deterministic response times and consistent performance

• Confidence to support several times more VMs per server without degradation of service

– Ideal for large databases, highly virtualized systems

Scalable form factor/performance/capacity– Leverages ubiquitous DIMM slots - ideal for all server types including Flex System– Interoperable with standard DDR3 RDIMMs.– Supports anywhere from 200GB to 12.8TB of flash Scalable Form

Factor, Capacity, Performance

meets every need

Deterministic,

Predictable

Performance

Deterministic

Latency approaching DRAM

* Enhanced benefit from Lenovo WriteNow™† Benchmark plan to validate

eXFlash DIMM

**Fusion IOScale @ 19µs write latency ***Intel S3500/S3700 SSD @ 65µs write latency

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Offering Benefit Lenovo Dell HP

Host Base Caching Software Easily and efficiently enable Flash + HDD’s X X

Lower Priced PCIe Flash Enterprise Performance at Lower Cost X X

Hybrid Drives Fastest Hard Drives Available X X

100k IOPS SSDs Performance and Endurance X X

Broadest Portfolio Choice and Best Fit for Requirements X X

Accelerated RAID Adapters Performance with RAID data protection X X

eXFlash DIMM Lowest latency and most consistent performance X X

System x Flash vs. Competition

Agile

2014 LENOVO. All rights reserved.

20

Flex System X6 Compute Node scalable connectorsScalability Made Easy!

• Scales to meet growth needs• Modular blade design delivers

fit- for-purpose solutions

Pluggable 4-socket scaling connector attaches here

Scale to 4-socket server with pluggable connector

Scale to 8-socket server with pluggable connector

Pluggable 8-socket scaling connector attaches here

Start With 2 2 Socket x480’s=

=

21

Key Business Scenarios/Use Cases

Automatic caching with caching software and innovative Flash technologies for higher performance.

2 socket to 8 socket scalability for lowest acquisition cost and max flexibility.

Advanced Core Recovery, Upward Integration of RAS and Rolling Firmware Updates deliver exceptional memory, core, and I/O RAS.

Enabled with the fastest memory speeds at the highest memory capacities for break-through performance.

Flexnode Partitioning, Modular and scalable design for superior agility to deliver the solution your clients need.

Advanced Core Recovery and Upward Integration of RAS with standard operating systems for the highest VM availability and mobility.

Innovative Flash technologies for fastest response times, lowest latencies.

Data Warehouse

VDI

Private Cloud

Business Analytics

In-Memory DB

ERP Database

On-Line Transaction Processing

Avoid risk by investing in the most trustworthy x86 platform.

Networking

23

EN20

92 –

1G

b In

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1/1

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SI40

93 –

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Conn

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Lead Offerings - Differentiation & Value

Flexible & Scalable

* Only supports 2-port adapter, can not support all ports on a 4-port adapters

Specific Needs - Offerings

Cisc

o N

exus

B22

Fab

ric E

xten

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or F

lex

Syst

em*

Flex

Sys

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EN

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EN61

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91 –

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ss-T

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Unmatched Ethernet Portfolio Flex System

SI40

91 –

10G

b Sy

stem

Inte

rcon

nect

*

Ethernet Competitive PositioningLenovo – Ethernet only Description HP Dell Cisco UCS

Flex System EN2092 1Gb Ethernet Scalable Switch

1Gb OnlyHP 6125G

Cisco 3020 / 3120G

PowerConnect M6220 / M6348

Cisco 3032 / 3130GNot Available

1Gb/10Gb external uplinks

1/10 Virtual Connect

HP 6125G/XG

ProCurve 6120G/XG

Cisco 3120X

PowerConnect M6220

PowerConnect M6348

Cisco 3130X

Not Available

Flex System Fabric SI4093 System Interconnect Module

10Gb (better option than pass-thru)

Virtual Connect Flex-10

VC Flex-10/10D

Cisco Fabric Extender

PowerEdge™ M I/O Aggregator

Cisco Nexus B22DELL Blade Fabric Extender

UCS 2104XP UCS 2208XP & Fabric Interconnect

Flex System Fabric EN4093R 10Gb Scalable Switch

All 10Gb ProCurve 6120XG PowerConnect M8024-k

Dell Force10 MXLNot Available

Flex System Fabric CN4093 10Gb Converged Scalable Switch

 FCoE HP Virtual Connect FlexFabric Dell M8428-k Converged 10GbE Switch Not Available

Cisco Nexus B22 Fabric Extender for Flex System Cisco FEX Cisco Fabric Extender for HP BladeSystem

Cisco Nexus B22Dell Blade Fabric Extender Not Available

Flex System EN4023 10Gb Scalable Switch (Brocade)

Brocade VCS Not Available Not Available Not Available

Flex System EN6131 40Gb Ethernet Switch (Mellanox)

40Gb Ethernet Mellanox SX1018HP Ethernet Blade Switch Not Available Not Available

25

Lenovo Flex System Mezzanine Card Offerings – x86 NodesMezz Card I/O Partner # of ports Speed Protocols/Features Comments

Ethernet Mezzanine Cards

EN2024 Broadcom 4 port 1Gb Eth

CN4022 Broadcom 2 port 10Gb Eth, FCoE, iSCSI, vNIC2, SR-IOv

EN4172 Broadcom 2 port 10Gb Eth

CN4054/CN4054R Emulex 4 port 10Gb Eth, FCoE, iSCSI, Virtual Fabric, vNIC2, UFP, SR-IOv

FCoE and iSCSI require Feature on Demand license key

CN4052/CN4058S Emulex 2 port/8 port 10Gb Eth,vNIC1, vNIC2, UFP FCoE and iSCSI require Feature on Demand license key

EN4132 Mellanox 2 port 10Gb Eth, RoCE

EN6132 Mellanox 2 port 40Gb Eth, RoCE Supported with 40Gb Switch – EN6131

Fibre Channel Mezzanine Cards

FC3172 QLogic 2 port 8Gb Native FC, NPIV

FC5172 QLogic 2 port 16Gb Native FC, NPIV

FC3052 Emulex 2 port 8Gb Native FC, NPIV

FC5052 Emulex 2 port 16Gb Native FC, NPIV

FC5054 Emulex 4 port 16Gb Native FC, NPIV

FC5022 Brocade 2 port 16Gb Native FC, NPIV, Brocade SAO

FC5024D Brocade 2 x 2 port 16Gb Native FC, NPIV, Brocade SAO Supported only with x222 node

Infiniband Mezzanine Cards

IB6132 Mellanox 2 port FDR Infiniband IB, RDMA, EoIB

IB6132D Mellanox 1 x 2 port FDR Infiniband IB, RDMA, EoIB Supported only with x222 node

Resilient

2014 LENOVO. All rights reserved.

New Systems Management

2014 LENOVO. All rights reserved.

28

Simplified, foundational hardware resource manager– Discovery & inventory

– Monitoring

– Firmware updates

– Configuration Patterns

– Bare metal deployment

2015 LENOVO. ALL RIGHTS RESERVED.

New System x Manager

Delivering IT Efficiency Across the Compute Infrastructure

XClarityCentralized policy-based resource management

REST API

Upward Integration

29

Stand-Alone & Pro CapabilitiesLenovo XClarity

AdministratorLenovo XClarity Integrators

for vCenter / MSSC (formerly know as UIM)

Lenovo XClarity Pro

Packaging & supported servers

Software virtual appliance

Hardware appliance

Blade & rack server management

Automated hardware resource deployment &

administration tasks

Auto-discovery & monitoring

View cluster resources

Topology view

Chassis map

Unattended policy-based firmware updates

Server/chassis configuration templates

Network configuration templates

Baremetal provisioning

Automated resiliency in clusters

Non-disruptive firmware updates

Non-disruptive server reboots

Predicted failure-based VM migrations

Extensibility

REST APIs

XML APIs

Windows PowerShell

Recommended Management System X6 HaswellX6 Haswell, X6 Ivy Bridge,

eX5 & predecessorData centers with X5 and X6

servers

RAS

31

X6 delivers mainframe-like RAS because it integrates across the hardware & software stack

Intel® Run Sure Technology enables enterprise RAS on the Intel® Xeon® E7 processor familyMemory Rank SparingMemory MirroringMemory page retireMCA Consumed Error PCIe Live Error Recovery

X6 enables additional platform level RAS for higher availability

Automated processor failoverAutomated backup of management firmware

Automated memory page integrity sorting

Memory page retireAdvanced recovery of processor transactions

X6 integrates the software stack for solution-level RAS management

Lenovo unique Upward Integrated Modules for VMware and Hyper-v Rolling Firmware Updates Advanced RAS

32

X6 delivers mainframe inspired RAS because it integrates across the hardware & software stack

Self Healing – Memory RASPage Retire – The ability to proactively identify and quarantine memory page failures from affecting system or application availabilityMemory Page Sorting – Real-time sorting of memory pages based on the level of integrity – keeping the most resilient memory pages available for applicationsAutomated Backup of system management during a failure -- maintains system integrity and availability

Self Healing – CPU RASMCA Core Recovery – The ability for the OS to isolate MCA uncorrectable errors to a single VM or application rather than affecting the entire serverFault Resilient Boot – Allows the server to disable cores or processors and continue to boot if a failure is detected at startup, maintaining access to networking, storage, and system management

Self Healing – VM RASUpward Integrated Module for Rolling Firmware Updates -- allows clients to update all of a virtualized cluster of servers without affecting application availabilityUpward Integrated Module for RAS -- allows clients to proactively manage policies in responding to PFAs

BACKUP

MARKET ANALYSIS

36

‘Things’ will be connected globally by 20204

of LOB and IT leaders are planning big data implementations

or are already leveraging them1

increase in spending on market analytics1

of all data on Earth is less than 2 years old1

monthly active Facebook users

worldwide3

1 Data from Lenovo Annual Survey of IT and line-of-business leaders for 20132 From Lenovo CSuite study: The Customer-activated Enterprise: Insights from the Lenovo Global CSuite Study 20133 Facebook data, January 2014, http://www.statisticbrain.com/facebook-statistics/4Tipping the Scale: On the Cusp of a Demand-Driven Internet of Things (IoT) Market, IDC, March 2014

90% 70% 1 billion+

60% 30 billionGlobal data center IP traffic will

triple over the next 5 years2

3X

As demands upon IT accelerate, infrastructure matters even more.

Response from business leaders

More connectionsMore data than ever

Mobile, social, big data & analytics are redefining client engagement

37

For powerful business outcomes

Reduce cost Increase agility Improve efficiency

30% lower energy costs

vs. Blades

50% lessphysical disk space

3X performance increase in applications

66% faster set up time

80% less datacenter

space required

2X app density in same floor space

Lenovo Enterprise Services

39

Lenovo Enterprise Services – Key Values

Access when customers need it,

where they need it, and how

they need it

Quick diagnostics and resolution

via contact center, web tools,

remote support and on-site

Flexible offerings to meet any

customer requirement

We know our systems best and

have deep technical resources

Comprehensive documentation,

training and tools

Technicians with years of

experience and expertise

Secure data access and

controlled environments

Certified, technicians and

support personnel providing

consistent global resources

working to solve problems

Well defined and executed

escalation paths

Genuine, quality parts

TrustedReliableResponsive

2015 LENOVO. ALL RIGHTS RESERVED.

40

Unmatched Global Service Delivery Network 24 x 365 Network Availability

42 Level 1 and Level 2 Call Centers supporting more than 35 languages

10,000+ best trained HW and SW technicians providing on-site support globally

~600 Main parts stocking locations supporting over 160 countries

Certified Lenovo parts meet stringent quality requirements

Services provided to meet customer requirements from base warranty to customized support

Customer Benefits No material change in service provider (Level 3 and PFE’s now reside at Lenovo)

Product and Services are reliable, consistent, and scalable

Support access to development and design teams

Single point of contact and problem resolution

Predictable cost and continuous global coverage

Lenovo Best in Class WW Service Capabilities

2015 LENOVO. ALL RIGHTS RESERVED.

41

Lenovo x86 Maintenance & Service Offerings

Maintenance Upgrades

Warranty Service Upgrades• 24 x 7 onsite response• 4 or 2 hr response time• Repair with parts and laborHardware Maintenance (HWMA)• 9x5x4 hr response time• 24x7x4 or 24x7x2 hr response time• Onsite repair with parts and laborEnhanced Support• Microcode Support • Hard Drive RetentionWarranty extensionsRemote Technical ServicesPart Sales & Billable Services

Complete portfolio of warranty upgrades and extensions

Consistent high quality delivery through delivery partnership with Lenovo

Network of Lenovo Authorized Warranty Service Provider Business Partners for customer choice

• Skued Services

• Warranty Upgrades and Extensions• Point and Click Acceptance• Part Numbers by geo and MTM• Designed for attach to HW sale

Service Contracts• Customer Specific Contracts• Complex Warranty Extensions• SOW Contracts• Targeted to Global, LE and Volume Buyers

Base Warranty

• 9 x 5 Next Business Day Limited Onsite

• 24 x7 Call Center Support• 1 yr or 3 yr, based on machine type• Many parts are Customer

Replaceable

2015 LENOVO. ALL RIGHTS RESERVED.

42

How are Lenovo Services Sold?

ss

Skued Offerings Billable Contracts Usually sold when new HDW is sold

Usually sold at a ratio of 1:1 with a HDW

Ordered through the same tools as HDW

Invoiced with same payment terms as HDW

Non refundable – outside limited HDW return policy

Scope of service predefined and not negotiable

Term of service is usually for 3, 4, or 5yrs

After term expires, a new sku purchase is required

Often sold after hardware is already installed

Often includes multiple services and service levels

Contract created and billed through contracting

tools

Flexible invoice options (pre-pay, monthly, annual)

HDW can be added and removed – prorated billing

Scope of service is flexible and negotiable

Fosters on-going customer relationship

Optional automatic renewal / evergreen contractsSERVICE

2015 LENOVO. ALL RIGHTS RESERVED.

43

SPST is a global web based application designed to enable customers, partners, and Lenovo employees with instant and convenient access to the current Lenovo x86 Server and Lenovo OEM Storage Services offering portfolio across all geographies.

Benefits: Efficient method to maintain current Lenovo Services compatibility matrix

On demand download of the Lenovo Services Supported Product List (SPL)

Quick, easy, and flexible search functions for available service offerings

At-a-glance view, by geography of the Worldwide Lenovo Services portfolio.

Makes it easy to attach services when quoting and selling x86 servers

SPST: https://www-304.Lenovo.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

How Can I Find The Right Service to Sell?

2015 LENOVO. ALL RIGHTS RESERVED.

Use the ServicePac Product Selector Tool to find skued Lenovo Services

44

SPST: https://www-304.Lenovo.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

2015 LENOVO. ALL RIGHTS RESERVED.

SPST Web Link (Bookmark It)

Lenovo – must always be selected

45

Lenovo Service Attributes:– Trusted services delivered to the highest quality, worldwide

– Single point of contact globally for an outstanding customer experience

– Genuine parts, certified technicians, authorized partners

– 24x7x365 coverage delivers maximum customer uptime and value

– Support services personnel have access to development and design teams

How do our customers benefit?– Predictable cost and continuous global coverage

– Services maximize return on investment

– Reliable, consistent, and scalable services to meet specific customer needs

– Experienced, skills, and highly-trained technicians for fast problem resolution

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Lenovo Enterprise Services … Points to Remember