Daily Rental Presentation

General Overview – Benefits and Differentiation

Coverage, Locations and Vehicles

Product and Service

Reservation Options

Service Delivery Excellence

Robust Damage Processing

Invoicing and Management Information

Content

We continually look at ways to develop and bring value to our customer relationships. Daily rental provides a flexible and commercially viable solution for our customers mobility needs, Fleet Hires daily rental offers:

• Dedicated Daily Rental Team to support our customers rental needs

• Flexible and packaged to support different needs for rental within your business • Fleet Hires high quality service delivery • Simple set up process bespoke to each customer • Industry leading competitive rates • Access to multiple suppliers for a comprehensive range of vehicles • User-friendly booking options, including email, online self-booking and via

telephone • Guaranteed supply• Meet seasonal increases in demand for vehicles • Replace pool vehicles with a cost effective alternative • Provide new starters with a vehicle during their probationary period

Key Benefits and Features

Single supplier for mobility needs

• Known trusted partner, single relationship and known processes • Experts in Specialist and HGV rental

Strong customer service ethic

• Big enough to meet any needs competitively• Small enough to be responsive and deliver bespoke service levels• Dedicated team focused on delivering service excellence • Robust supplier management underpinned by Service Level Standards

Why Choose Fleet Hire Daily Rental ?

Cost Management

• We are focussed on managing the customers needs not just maximising rental profit− Downtime management− Range of offerings− Rental & cost management− Robust damage processes

Responsiveness and Choice

• Huge range of locations and vehicles, including customisation and specific models for commercials

Why Choose Fleet Hire Daily Rental ?

Coverage, Locations and Vehicles

Fleet Hire utilise a network of award winning daily rental providers with the right vehicle mix and volume to guarantee immediate supply.

With this flexibility, we are able to offer a 100% order guarantee and a ‘no turn down’ commitment for core vehicle groups, completely taking away the hassle of sourcing even the most diverse vehicle types of short term rental needs

Fleet Hire have access to 825 primary rental locations andover 1000 secondary locations all strategically located throughout the UK, with plans to continue to expand the network

Vehicles can be supplied to head offices or local subsidiaries,an employee’s home address, Airports, and Train Stationswhere possible

Coverage and Locations

Fleet Hire Daily Rental can call upon a fleet of more than 180,000 vehicles in the UK alone, with reliable suppliers of core cars and vans as well as significant percentage being commercial vehicles of varying types ranging from 4 x 4’s through to curtain side, flatbeds, cranes or tippers

Vehicles

Product and Service

New Product Range and Price

Customers that require car hire on a 1 – 28 day basis can take advantage of our standard offering, allowing customers to book vehicles by group: Large Hatchback, Medium Estate and so on, ensuring that a suitable vehicle is provided. Cars are provided on a daily tariff which varies according to the duration of the hire

Delivery & Collection to both business and home addresses can be arranged for a small charge, or customers can decide to pick up/drop off the vehicle at the location most convenient for them

Short Term Hire

Where a customer knows that a car will be required for more than 28 days, they can take advantage of our Mini-lease tariff, which is specifically designed to take our most popular vehicle groups and offer them at our most advantageous rate, inclusive of RFT (Road Fund Tax)

Minilease offers a flexible and competitive solution, across a wide range of vehicle types. Customers can also book specific fuel types if required

Mid to Long Term Hire (Minilease)

Fleet Hire extend our self-drive service to executive, luxury and sports cars. Through our Prestige vehicle hire we offer our customers the opportunity to drive an unparalleled range of the most luxurious, exciting and coveted cars, providing a unique driving experience

Available only in mainland UK, we endeavour to supply any car you may request, we use suppliers who provide meticulously maintained cars to cater for any occasion, with vehicles from Mercedes ML, Jaguar XJ type, BMW 5 Series or S Class Mercedes, through to exhilarating sports models including Porsche 911, Mini Cooper S Convertible, Audi TTS or Aston Martin

Prestige Hire

Worldwide, our global rental network gives us access to over 83 countries, 3200 rental locations and over 350,000 vehicles in the USA, Canada, Europe, Africa & Middle East, Pacific Rim, Caribbean and Japan. So we are always where our business travellers need to be

We appreciate that speed and ease are critical when travelling on business, that’s why we can extend a fast track service to our customers, to ensure speedy, streamlined, priority counter service at the main airport gateways throughout the world

World Wide Hire

Fleet Hire have developed a highly competitive Commercial Vehicle short to mid-term flexible rental product, supporting rental from 1 day through to 2 years.

The product ranges from Car Derived Vans, Short & Long wheelbase panel vans right through to 4x4’s, 7.5 to 42 ton trucks, available as box or curtain side, flatbeds, cranes or tippers, we also have a range of tail-lifts and minibuses. In short we are confident that we can fulfil any requirement that a customer may have

Customisations include tow bars, roof racks, livery, racking and bespoke safety features such as Working at Heights rails to meet ever increasingly stringent Health & Safety requirements

Commercial and Specialist

Commercial and Specialist – Example customisation

Health & SafetyWorking at Height rails & step(becoming increasingly important)

Specific tow bars

Chapter 8

Nothing is too diverse!

Mobile ElevatedWorking Platform!

Reservation Options

Customers can simply call or email our dedicated team who are fully versed in the specific requirements to support each of the accounts needs

The reservation request will be then entered into our system where account and allocation rules will drive both the information required and identify the rental supplier best placed to support the request. Core vehicles will be confirmed in 20 minutes from creation, confirmation will be sent direct to the “driver” or the “booker”, as well as to our Daily Rental team

Reservation Routes

Reservation Information

The Fleet Hire Rental team is a central contact centre for all of your rental needs. This means that with just one phone call or email you will be able to obtain the vehicle you require, in the location of your choice, whether it’s needed in the UK or overseas.

Hours of Operation: Monday to Friday 0900 to 1700

Email: Rentals@Fleethire.co.uk

Telephone: 0844 85 45 175

Reservation Team Operating Hours

• Once we have received and placed your reservation we will send this over to one of our suppliers. • A to D groups are confirmed within 2 working hours .• This can take longer for Auto’s, Estate’s and larger cars as well as LCV’s• HGV can take up to 24hours to source. • As soon as the reservation is confirmed you will receive an automated

email from our booking system with your unique reservation number. • Please check that all the details are correct. • If there is an error or you wish to alter the reservation in anyway

please contact us on our dedicated telephone number or email address and we will make the necessary amendments.

Confirmation / Alterations

• We monitor all reservations on a daily basis and will contact you if the vehicle needs to be extended further or off hired.• Whenever a hire vehicle is on rent against one of our contract hire or

maintained vehicles our maintenance team monitor these very closely to keep your costs and downtime to a minimum. • If a vehicle incurs a speeding fine or traffic offence we will send all

correspondence as soon as this is received from our suppliers. • We will send MID and P11d reports if required on a twice monthly

basis.• We offer full rental reports including breakdown of vehicle groups

booked, rental durations, reasons for hire, rental trend and much more.

Rental Management

Fleet Hire Limited have invested in an IT platform which streamlines and optimises all rental procurement and management processes.

This system is designed to improve efficiency and provide transparency of our customers rental transactions and spend.

The system has a comprehensive management reporting suite, comprising: • Fully automated booking processes with company logo and limited or full user management • Full in-life monitoring of live rentals • Real time, daily, weekly or monthly reporting • Cost and account monitoring • A complete audit trail • Enhance service delivery

On Line Booking

On line Demo

On Line Booking

In the event of a breakdown or accident, all vehicles supplied are covered by a Breakdown provider

The vehicle will contain details of what to do whilst in a rental vehicle (usually noted on the back of the old tax disc holder or the key fob)

Breakdown Cover

Service Delivery Excellence

Approach to Service Delivery Excellence

Service Delivery Exceeding Expectation

Nationwide Network Coverage

Professional Rental team, bespoke training

and development

Bespoke Service Level Agreement

Proactive Customer Communication

Quality & Continuous Improvement Culture

Proactive Supplier Management

Service Levels

Fleet Hire understand the importance of consistent service delivery and have selected suppliers who are committed to adherence to our agreed service standard

The main terms of our Service Level Agreement are as follows:

• No turn down policy – guaranteed vehicle supply of core vehicles• 20 minute confirmation time to our customers for core vehicles• Delivery within 2 working hours for standard vehicles for core vehicles• Delivery within 4 working hours for commercial vehicles CDV, SWB and LWB• Delivery within 48 working hours for specialist vehicles• Response to complaints within 5 working days• Less than 3% complaint to rental ratio

Damage Processing

At Fleet Hire we pride ourselves on having robust damage processes

Managing damage begins by supporting our customers in understanding how to take receipt and return a rental vehicle to remove any doubt around responsibility

It is strongly recommended that the driver be present to check the daily rental vehicle upon delivery, and signs the documentation accordingly, identifying any discrepancies

A copy of the rental agreement will be delivered with the vehicle, which will include a note of damage and fuel level on the vehicle at delivery Where the driver or representative cannot be present then the vehicle condition must be checked and any discrepancies should be notified to Fleet Hire or e-mail as soon as possible and prior to driving the vehicle to advise of any damage not recorded on the documentation

Robust Damage Processing

The driver should also check the vehicle to make sure that the vehicle is full of fuel (minus fuel used during the delivery) and for any accessories such as spare wheel or puncture repair compressors

At Fleet Hire we ensure that all damage is notified to our customers within 5 working days of the rental terminating, this allows our customers to dispute the claim and we can then take this up with the rental provider.

On receipt of a damage invoice, prior to sending to our customer we review the charges, check the labour rates and damage being invoiced, along with the corresponding delivery and collection information. We submit the invoice following the validation of the invoice. The customer then has 5 working days to dispute these charges.

Less than 2% of transactions result in any damage claims

Robust Damage Process

Invoicing and Management Information

Fleet Hire have invested in an IT platform which streamlines all rental procurement and management processes. We make use of this system to improve efficiency and provide transparency of your rental transactions and spendThis fully supports our ability to e-trade with customers who prefer to operate in this way The system has a comprehensive management reporting suite, comprising: • Fully automated booking tool, inc. company logo and limited or full user management • Full in-life monitoring of live rentals• Real time, daily, weekly or monthly reporting• Cost and account monitoring• A complete audit trail• Enhanced service delivery

Reporting

Data can be reported on: • Total charges• Number of rentals and rental days• Number of deliveries and/or collections• Average length of hire• Cost centre usage• Fuel costs• Airport usage• Damage reporting• P11D reporting• Reasons for hire• Driver profiles• Geographies used

Reports can be accessed either by the customer themselves on-line, can be emailed to the customer, or deposited in a shared area for customer access

Reporting

Our rental management platform will be uploaded with vehicle details upon vehicle allocation by the rental supplier. This information is available to our customers either via the on-line reservation system, or a report can be emailed on a daily basis.

P11d & Vehicle Specification

36%

32%

22% 4% 6%

Rental Duration1-2 days 3-6 days 7-27 days 28 days + Long Term

Reports

1%31%

18%15%4%

3%2%1%

14%

13%

Vehicle Groups BookedA (1.2) B (1.4) C (1.6) D (1.8) S (2.0) Auto'sEstates MPV's LCV's HGV's 4x4's

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec0

200

400

600

800

1000

1200

20102011201220132014

Rental Trend

At Fleet Hire we understand the importance of timely, accurate invoicing and are please to offer a range of invoicing methods to our clients

These range from single invoice to scheduled or consolidated invoices to suit our clients needs

We process all invoices as soon as they are received from our suppliers and aim for 98% invoicing accuracy.

We log all Customer Service issues as soon as they are received and aim for these to be resolved within 5 working days.

Invoicing Options

Invoice Examples

Questions