“Market” was a noun, long before it was a verb…

FlashMarketsFrom the Roman Agora to the Mobile Web

Connecting…

In real life:SF Bay Area (Palo Alto, CA)

Online:@ccarfi on Twitterhttp://www.socialcustomer.com (blog)http://www.cerado.com (URL)

Hashtag for today for Twitter, Flickr, etc.:#ims09

About Chris

Christopher Carfi is an entrepreneur and is currently the CEO of Cerado, Inc (http://www.cerado.com). His blog, The Social Customer Manifesto (http://www.socialcustomer.com), is a "Top 25" marketing blog, and has won numerous other awards including "Top CRM Blog" in 2005, 2007 and 2008.

He is also an active contributor to the ProjectVRM (http://www.projectvrm.org), based at the Berkman Center at Harvard University, which focuses on improving customer-vendor relationships and is creating tools to equip individuals with tools of both independence and engagement.

Chris grew up in Chicago, holds an MBA from Carnegie Mellon University, and a Bachelor's in Computer Science from Northwestern University, and currently lives in the Bay Area with his family.

Roman Agora

tsukiji

aalsmeer

All these markets were set up by Vendors.

Customers learn about the markets (perhaps through marketing), and go to them to interact with vendors.

Yesterday’s vendor-driven world had three things.

• Marketing

• Sales

• Support

But…what happens when markets are instead driven by customers…

Search

Shop

SupportConnect

Converse

How do we let them know about us?

How do we let them know what we’d like them to do?

How do we then do it?

Do individuals need PR and Market Communications teams in order to inform the market?

What happens when markets are driven by customers?

Related Projects

Scanaroo (thanks, team!)http://www.scanaroo.com

ProjectVRM (thanks, Doc!)http://www.projectVRM.org

Public Radio Tuner (thanks, Keith!)http://www.publicradiotuner.com/

The Mine! Project (thanks, Adriana!)http://themineproject.org/

Mydex (thanks, Iain!)

http://mydex.org/

“Market” was a noun, long before it was a verb…

FlashMarketsFrom the Roman Agora to the Mobile Web

Photo credits

Agora http://flickr.com/photos/schoeters/2400868089/Tsukiji http://flickr.com/photos/jimfischer/2629361099/Tsukiji http://flickr.com/photos/chang-er/2629466227/Tsukiji http://flickr.com/photos/stewart/2475416558/eBay http://flickr.com/photos/fajalar/533769268/eBay chip http://flickr.com/photos/29889705@N00/249348622eBay Live http://flickr.com/photos/silvermarquis/2608565199/Aalsmeer http://flickr.com/photos/41dodge/235905338/Aalsmeer http://flickr.com/photos/41dodge/235905498/Aalsmeer http://flickr.com/photos/41dodge/235905708/Aalsmeer http://flickr.com/photos/sindala/231795077/Aalsmeer http://flickr.com/photos/sindala/231814570/Aalsmeer http://flickr.com/photos/sindala/231839292/Bazaar http://flickr.com/photos/dynamosquito/2376443615/Mall of America http://flickr.com/photos/mrottler/442338564/Mike's Corner Store http://flickr.com/photos/greencolander/2237794164/Mike's Corner Store http://flickr.com/photos/greencolander/229575730/Trading Floor http://flickr.com/photos/dcwriterdawn/2930224361/Wine http://flickr.com/photos/aldoaldoz/1267877003/