manager a person who coordinates and oversees work of other ppl so organizational goals can be accomplished

managment overseeing the activity of others so their activities are completed efficiently and effectively

efficiency "doing things right" getting the most output for the least input

effectiveness "doing the right things" attaining organizational goals

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

three approaches to what managers do 1.functions they perfom 2.roles they play 3.skills they need

Function-planning defining goals, establishing strategies, developing plans to coordinate activities

Function-organizing arranging work to accomplish organizational goals

Function-Leading working with and through people to accomplish goals

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

Function-controlling monitoring, comparing and correcting work

Mintzberg's management roles 1.interpersonal roles 2.informational roles 3.decisional roles

Interpersonal Roles reflects interactions with people inside and outside the work unit 1.figurehead 2.leader 3.liaison

Informational roles giving, receiving and analyzing of information 1.monitor 2.disseminator 3.spokesperson

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

decisional rolesusing information to make decisions to solve problems or address opportunity 1.entrepreneur 2.disturbance handler 3.resource allocato

r 4.negotiator

mintzberg managerial actions 1.thoughtful thinking 2.practical doing

Skills managers need-technical skills knowledge and profieciency in a specific field

Skills managers need-human skills the ability to work well with other people

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

Skills managers need-conceptual skills ability to concpetualize abstract and complicated situations concerning the organization

Skill importance at levels top managers conceptual and human is primary technical is not important

Skill importance at levels middle managers human skills primary conceptual and technical are also important

Skill importance at levels lowerlevel managers high technical and human low conceptual

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

How manager's job is changing importance of customerscustomers the reason organizations exist customer relationships is responsibility of all managers and employees consistent high qualit

y service is essential for survival

How manager's job is changing innovation doing things differently exploring new territory taking risks managers should encourage innovation

How manager's job is changing changing technology virtual workplaces mobile workforce flexible work arrangements empowered employees work-personal life balance

How manager's job is changing security threats risk management restructured workplace discrimination concerns globalization concerns employee assistance future energy source?

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

How manager's job is changing increased emphasis on ethics redefined values rebuilding trust increased accountability

How manager's job is changing increased competitiveness change in... customer service innovation globalization efficiency/productivity

Organization an arrangement of people to accomplish a specific purpose

characteristics of organization distinct purpose composed of people deliberate structure

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934

universality of management good management is needed in all organizations

reality of work employees either managed or are managed

Chap. 1 intro to management and organizationsStudy this set online at: http://www.cram.com/flashcards/chap-1-intro-to-management-and-organizations-992934