The Bell House From Fixer-Upper to Historical Landmark – Researching the Property.
FIXER UPPER · 2017-04-10 · fixer upper: lessons learned renovating a library from programs to...
Transcript of FIXER UPPER · 2017-04-10 · fixer upper: lessons learned renovating a library from programs to...
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FIXER UPPER: LESSONS LEARNED RENOVATING A L IBRARY
FROM PROGRAMS TO POLICIES
Alicia Phinney, Clint S. Rudy, Liz Steyer & Sarah Townsend
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www.flickr.com/alshepmcr
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www.flickr.com/loupiote Instructables.com
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www.flickr.com/jessicalynn
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NOT ROCKET SCIENCE, LIBRARY SCIENCE
• Be bold. Think big. (Innovation)
• Rules are made to be broken. (Policies & Procedures)
• Change is a constant. (Change Management)
• People first. (Staff Development)
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OUR STORY
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IT WAS TIME FOR A CHANGE.
More people-centered
More community-focused
More flexible
More efficient
More effective
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I’M NOT GOING TO STOP THE
WHEEL. I’M GOING TO BREAK
THE WHEEL. DAENERYS, GAME OF THRONES
BE BOLD. THINK BIG.
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Eliminate the poverty mentality.
PRINCIPLE: INNOVATION
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IN ACTION: POP-UP LIBRARIES
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LESSONS LEARNED
YES • Create a culture of yes. • Ask yourself, “Why not?” • Bring in fresh eyes. • Focus on the future.
BUT • Be ok with failure. • Recognize that risk is
scary for some people.
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HELL, THERE ARE NO RULES
HERE. WE’RE TRYING TO
ACCOMPLISH SOMETHING. THOMAS EDISON
RULES ARE MADE TO BE BROKEN.
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PRINCIPLES: POLICIES & PROCEDURES
CUSTOMER-FOCUSED
EFFECTIVE & EFFICIENT
SERVING THE MAJORITY
WHAT’S THE WORST THAT COULD HAPPEN?
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IN ACTION: CIRCULATION POLICY
OPEN TO VA & NC RESIDENTS, OPEN & ACCESSIBLE,
UNLIMITED CHECKOUTS, FINE-FREE
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IN ACTION: CODE OF CONDUCT
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LESSONS LEARNED: POLICIES & PROCEDURES
YES • Document the why. • Staff have the power! • Inclusive decision
making.
BUT • There will push back! • Old habits die hard.
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WAIT.
EVEN MIRACLES TAKE A
LITTLE TIME. CINDERELLA
CHANGE IS A CONSTANT.
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PRINCIPLE: CHANGE MANAGEMENT
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PRINCIPLE: CHANGE MANAGEMENT
AWARENESS | Inform: provide rationale (what, why, why now)
UNDERSTANDING | Allow venting: deal with fear, listen & clarify
ACCEPTANCE | Engage & involve: find your individual role
COMMITMENT | Provide learning: practice, new skills and attitudes
ACTION | Implement and evaluate
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IN ACTION: BUILDING REORGANIZATION
HAVE A LOT ON YOUR PLATE? OH GOOD! LET’S CHANGE EVERYTHING!
• MAKE A PLAN & TRANSITION TIMELINE • COMMUNICATE PLAN TO LEADERSHIP • STAFF SERVICE POINT TEAMS • TRAINING & PREP • MOVE ALL THE THINGS • LIVE IN IT • FEEDBACK & FOLLOW-UP • ADJUST
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LESSONS LEARNED
YES • Communicate early
and often. • Be inclusive. • Do pluses and deltas. • Focus on the future.
BUT • Not responsible for
staff happiness . • Someone will always
miss the message. • Be ok with being the
boss. • Don’t ask for input on
something you’ve already made your mind up about.
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WE HAVE TO REMEMBER
WHAT’S IMPORTANT IN LIFE:
FRIENDS, WAFFLES, AND
WORK. OR WAFFLES,
FRIENDS, WORK. BUT WORK
COMES THIRD. LESLIE KNOPE, PARKS & RECREATION
PEOPLE FIRST.
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PRINCIPLE: INVEST IN PEOPLE
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PRINCIPLE: INVEST IN PEOPLE
HIRE THE RIGHT PERSON
TRAIN THEM RIGHT
WHOLE-PERSON DEVELOPMENT
SET HIGH EXPECTATIONS
FOCUS ON THE 80%
EAT CAKE
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IN ACTION: STAFF SHAPING THEIR ROLE
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LESSONS LEARNED
YES • Tap in to staff talent. • Help grow careers. • Don’t forget about veteran
staff. • Focus on the positive
people.
BUT • You’ll never make
everyone happy. • No person is better than
the wrong person.
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DON’T LET THE MUGGLES
GET YOU DOWN. RON WEASLEY, HARRY POTTER AND THE PRISONER OF AZKABAN
AND EVERYTHING ELSE.
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FOCUS ON WHAT YOU CAN CONTROL.
YOU CAN’T DO EVERYTHING 100%.
THIS TAKES TIME.
THIS ISN’T LIFE OR DEATH.
YOU’VE GOT PEOPLE IN YOUR CORNER.
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ALL LIFE IS A SERIES OF
PROBLEMS WHICH WE MUST
TRY AND SOLVE, FIRST ONE
AND THEN THE NEXT, UNTIL
AT LAST WE DIE. THE DOWAGER COUNTESS, DOWNTON ABBEY
GET TALKING.
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1. MY ASPIRATIONS FOR MY
LIBRARY IN THESE AREAS ARE…
2. THE CHALLENGES WE FACE IN
GETTING THERE ARE…
3. SOME STRATEGIES WE’VE
TRIED OR WANT TO TRY IN
THESE AREAS ARE…
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QUESTIONS?
A L I C I A P H I N N E Y
M A N A G E R O F L I B R A RY L O C AT I O N S ( S P L )
A P H I N N E Y @ S U F F O L K VA . U S
C L I N T S . R U D Y
D I R E C T O R O F L I B R A R I E S ( S P L )
C R U D Y @ S U F F O L K VA . U S
L I Z S T E Y E R
T E C H N O L O G Y & C O N T E N T S T R AT E G Y M A N A G E R ( S P L )
E S T E Y E R @ S U F F O L K VA . U S
S A R A H T O W N S E N D
A S S I S TA N T D I R E C T O R O F L I B R A R I E S ( S P L )
S T O W N S E N D @ S U F F O L K VA . U S
W W W. S U F F O L K P U B L I C L I B R A RY. C O M