Fix Your In-Store Experience - #YoureDoingItWrong | Moki
Transcript of Fix Your In-Store Experience - #YoureDoingItWrong | Moki
#YoureDoingItWrongDeliver dynamic, interactive customer experiences using digital devices
If your in-store experiences aren’t contextual, relevant, and personalized
1 RightNow Customer Experience Impact Report 2 Navigating The New Digital Divide, Deloitte
www.moki.com | 844.665.4669
https://moki.com/get/forrester-retail/
Transform the in-store experience with technology that
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Delivers a more dynamicallypersonalized experience
LIKE SELLING THE WRONG PRODUCT AT THE WRONG TIME…If experiences aren’t contextual,
LIKE SENDING THE WRONG MESSAGE...And they aren’t relevant,
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Understands who yourcustomers are
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Evaluates and measuresbuying patterns
#StartDoingItRightCheck out Forrester’s “The Future Of The Digital Store,” to see some of
the things you might be doing wrong, and how to fix them.
HOTSOUP$2.99
ICECREAM
99c
of consumers will pay more for a better customer experience1
86 PERCENTDid you know, The digital channel will influence
brick-and-mortar sales by an estimated
$2 TRILLIONby the end of 20152 ?
LIKE OFFERING THE WRONG PRODUCT TO THE WRONG PERSON...Then they certainly aren’t personalized,
WEIGHT LOSSMULTIVITAMINS
$15.50
115 F