Five Keys for Flawless Virtual Training Implementation
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Transcript of Five Keys for Flawless Virtual Training Implementation
© 2014 NetSpeed Learning Solutions. All rights reserved. 1
Five Keys for
Flawless Virtual Training
Implementation
December 4, 2014
© 2014 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Define specific training goals that link to your overall strategic objectives
• Ensure buy-in from multiple levels of management
• Fully engage your learners during and after the session to support learning transfer
• Build a training impact map to communicate results to senior management
© 2014 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience• Author of Great Webinars and Peer
Power • An expert in collaborative, engaging
virtual learning• Committed to helping organizations
achieve flawless implementation
6© 2014 NetSpeed Learning Solutions. All rights reserved.
Our Story
1992
•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients
2000
•Developed NetSpeed Leadership (blended learning)
•Expanded nationally
2006
•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing
2007•Developed NetSpeed Fast Tracks™ (integrated learning system)
2008
•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT
2009
•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars
2011
•Published Peer Power
•Launched the Peer Power virtual training program
2012
•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power
© 2014 NetSpeed Learning Solutions. All rights reserved. 7
Pulse Check
Have you ever experienced a failed virtual training implementation?
Yes
No
© 2014 NetSpeed Learning Solutions. All rights reserved. 8
Flawed Implementation
What causes a virtual training implementation to
fail?
© 2014 NetSpeed Learning Solutions. All rights reserved. 9
Causes of Failure
• Poor instructional design
• Lack of managerial support
• Bad timing
• Learners unprepared to learn
• No organizational value orvisibility
• Poor facilitator/trainer
• Technology failure
• Wrong training method
© 2014 NetSpeed Learning Solutions. All rights reserved. 10
Cost of Failure Poll
What percentage of training fails?
10 – 35%
36 – 54%
55 – 74%
75 – 90%
© 2014 NetSpeed Learning Solutions. All rights reserved. 11
Failure Rate
• 31% (Knowledge Pool reported in the UK Guardian)
• 90% (Robert Brinkerhoff’s research)
© 2014 NetSpeed Learning Solutions. All rights reserved. 12
Cost of Failure
What are the tangible and intangible costs of a failed implementation?
© 2014 NetSpeed Learning Solutions. All rights reserved. 13
Dollars Wasted
• 31% - 90% of the $55.8 billion spent on training in 2012
• $17.30 - $50.2 billion per year wasted.
© 2014 NetSpeed Learning Solutions. All rights reserved. 14
Midsize Organization
• $2 million invested in employee training
• $620,000 to $1.8 million of that investment was wasted.
© 2014 NetSpeed Learning Solutions. All rights reserved. 15
Jack Welch
“An organization’s ability to learn and translate that learning into action is the ultimate competitive advantage.”
© 2014 NetSpeed Learning Solutions. All rights reserved. 16
Define Success
Think of the most successful virtual training implementation you’ve experienced.
What made it so successful?
© 2014 NetSpeed Learning Solutions. All rights reserved. 22
Well-designed Curriculum
• How are skills, knowledge, and attitudes being used on the job?
• What barriers might prevent learning from being transferred?
• What should be done before,during, and after training toenhance learning transfer?
© 2014 NetSpeed Learning Solutions. All rights reserved. 23
Completion Rates
How do you achieve high completionrates?
Why do learners complete any virtualcourse?
© 2014 NetSpeed Learning Solutions. All rights reserved. 24
On-the-job Application
• Provide tools and resources
• Engage managers to support,encourage, and reinforce
• Capture case examples fromlearners
• Build communities of practice(social media)
© 2014 NetSpeed Learning Solutions. All rights reserved. 25
Managerial Support
94% of learners who experienced improved performance reported that their manager provided support and encouragement to attend andapply the training.
Flawless Implementation white paper
© 2014 NetSpeed Learning Solutions. All rights reserved. 26
Performance Improvement
How can you document performance improvement?
© 2014 NetSpeed Learning Solutions. All rights reserved. 27
Organizational Impact
• Build an impact map
• Identify key indicators
• Collect application examples and cases
• Report completion rates, application rates, and success cases to senior management
© 2014 NetSpeed Learning Solutions. All rights reserved. 29
Best Practices
• Organizational Support
• Managerial Support
• Training Impact Maps
• Post-classReinforcement
© 2014 NetSpeed Learning Solutions. All rights reserved. 30
Gaining Org Support
What evidence have you seen of strong organizational support?
Stakeholders engaged in design
Participants’ successes featured in newslettersActive discussion forumsPrograms have respected internal
“champions”Senior management is apprised of results
© 2014 NetSpeed Learning Solutions. All rights reserved. 31
Organizational Support
• Create high visibility for key programs
• Engage critical stakeholders to identify key issues, challenges, and businessdrivers
• Leverage internal newsletters,blogs, and discussion forums
• Identify senior management“champions”
© 2014 NetSpeed Learning Solutions. All rights reserved. 32
Managerial Support
• Attend the virtual training program
• Set goals with direct reports
• Reinforce on-the-job application
• Include training and skilldevelopment goals inperformance reviews
• Collaborate with direct reportsto write and share case studies
© 2014 NetSpeed Learning Solutions. All rights reserved. 33
Gaining Managerial Support
How do you gain that level of managerial support and buy-in?
© 2014 NetSpeed Learning Solutions. All rights reserved. 34
Building an Impact Map
Skills• What skills are developed in this course?
Critical Tasks
• What critical tasks will the learner be able to complete as a result of training?
Impacts
• What impact will the performance of these tasks have on the organization?
Business Results
• What business results will be achieved due to these impacts?
Strategic Objectives
• What strategic objectives will be supported?
© 2014 NetSpeed Learning Solutions. All rights reserved. 37
Webinar Objectives
• Define specific training goals that link to your overall strategic objectives
• Ensure buy-in from multiple levels of management
• Fully engage your learners during and after the session to support learning transfer
• Build a training impact map to communicate results to senior management
© 2014 NetSpeed Learning Solutions. All rights reserved. 39
Best Practices
• Organizational Support
• Managerial Support
• Training Impact Maps
• Post-classReinforcement
40© 2014 NetSpeed Learning Solutions. All rights reserved.
What best practice will you take away from this webinar?
Let’s Take Action
41© 2014 NetSpeed Learning Solutions. All rights reserved.
• Receive a link to download a white paper on Flawless Implementation
• Receive a link to view the slides
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