Five Key Indicators that You Need to Adopt EMM Now

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Capturing the Opportunities in Enterprise Mobility Management Innovation in business mobility is adding up to opportunity for the enterprise—

opportunity to accelerate employee productivity, increase collaboration, and

streamline business processes through mobile applications. At the same time, IT

organizations are keen to control costs and maintain safeguards around their

corporate information. With the goal of striking a balance between opportunity and

control, increasing numbers of IT decision makers are adopting enterprise mobility

management (EMM) solutions.

But how do you know your organization is poised to make the move to EMM, or if

you should be leveraging more from an existing EMM solution? Here are five cues to

consider that the time is right to adopt EMM for your organization.

Serving an Anywhere, Anytime WorkforceThe rise of workforce mobility has also raised the bar for IT organizations. Your

employees expect to be able to work anywhere, anytime; and competitive realities

make it imperative that your people are equipped for immediate access to corporate

services and information such as email, business-critical applications, corporate data,

and sales resources.

AirWatch® by VMware® enables end users with the digital workspace necessary to

collaborate and stay productive on the go and with any device, including

smartphones, tablets, or laptops—whether corporate-owned or BYO.

WHAT IS ENTERPRISE MOBILITY MANAGEMENT?IT administrators today are increasingly challenged to make sure their corporate data is secure, that the existing infrastructure is compatible for today’s mobile environment, and to ensure the management solution is adaptable to changing business needs.

With an enterprise mobility management platform, organizations can integrate their mobile devices—whether personal or corporate-owned—into a management framework that includes security, identity, application, and content management.

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CASE STUDY

Delta’s In-Flight Service Gets a Lift from AirWatch

A commercial airline is largely differentiated by the service of its mobile workforce, namely flight attendants and pilots. So when flight attendants for Delta Air Lines couldn’t use their mobile devices to process passenger credit cards in-flight, Delta searched the market for an EMM solution to provide real-time processing. With AirWatch, Delta successfully manages its fleet of 20,000 in-flight mobile devices while maintaining a cashless cabin initiative.

“AirWatch provides the communication platform we did not have with our legacy devices. For the same cost of 4,000 legacy devices, we now support over 20,000 smart devices with greater capabilities.” − Darrell HaskinDirector of IT Delta Air Lines

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Increasing Need for Security and ComplianceConcern for security is a constant companion with mobility. With every mobile device

in the hands of your employees, you are providing a point of access to your corporate

network. And for IT teams, that means multiple dimensions of risk to manage—at the

device level, the data level, the user level, and the network level. And if you are subject

to government regulation and confidentiality mandates such as HIPAA compliance for

the healthcare industry, the security challenge is amplified.

AirWatch provides end-to-end security from devices to the data center. At the device

level, AirWatch ensures security through end-to-end encryption, user authentication

and restrictions. And at the user level, AirWatch solutions help ensure only trusted

user identities are able to access corporate resources through user authentication and

adaptive access policies with VMware® Identity Manager™. At the data level, sensitive

information is protected through advanced data loss prevention (DLP) policies,

including open-in, copy/paste, sharing restrictions, and more. At the network level,

mobile connections into back-end infrastructure are secured through per-app VPN, or

per-app VPN along with VMware NSX® micro segmentation for further isolation.

Furthermore, prevent problems before they arise with AirWatch automated

compliance engine where you can build policies and define escalations and specific

actions for non-compliant devices.

Experiencing Device ExpansionFamiliarity fosters productivity. And with the proliferation of personal mobile

devices—from smartphones to tablets to laptops—IT organizations are increasingly

adopting a bring-your-own-device (BYOD) strategy to accommodate the comfort

level of their workers.

Device expansion, whether an outgrowth of BYOD or the growing popularity of

line-of-business products—i.e., rugged devices, kiosks, wireless printers—requires an

EMM solution that supports device choice while delivering unified endpoint

management.

AirWatch is a comprehensive platform built to manage any endpoint, including

smartphones, tablets, laptops, rugged, printers, and peripherals across Android, Apple

iOS, BlackBerry, Chrome, Mac, and Windows platforms for corporate-owned, BYO and

line-of-business use cases.

AirWatch Enables Compliance for Nonprofit Healthcare System

As a healthcare system, Utah-based Intermountain Healthcare is subject to high security standards—such as HIPAA—when it comes to protecting patient data. Aiming to foster innovation and enhance staff productivity through mobile devices, Intermountain zeroed in on AirWatch for an EMM solution that could meet those security standards. With services such as AirWatch Secure Content Locker™, Intermountain protects a mobile fleet of more than 5,000 company-owned devices, and gains from a BYOD policy that governs 1,600 employee-owned devices. “We selected AirWatch after carefully considering the technical, security and management capabilities of its solution.”

− Gordon Smith,Supervisor, Client Hardware Engineering and MobileIntermountain Healthcare

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CASE STUDY

According to results of recent survey of IT decision makers, 92 percent of IT departments worldwide still restrict users from accessing sensitive corporate data and resources from mobile devices.1

1 ETCIO.com, “Security concerns block the adoption of enterprise mobility,” October 2015.

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Enabling Critical Business Apps In the pursuit of productivity, the ability to deploy business-critical applications to

mobile users has become a pivotal feature of business mobility. Enabling such key

mission-critical business applications—i.e., Salesforce, Concur, Workday, or Office

365—connects users to business workflow, expedites customer service, and sets the

stage for greater efficiency within the organization.

AirWatch integrates with your existing infrastructure to maximize current investments

and seamlessly extend those systems to mobile devices. AirWatch also enables

businesses to deploy and develop custom internal applications through our app

ecosystem and development tools. Companies can leverage AirWatch AppShield,

which features a broad base of independent software vendors (ISVs), mobile

application development platforms (MADPs), rapid app development platforms

(RAD), and third-party developers integrated with the AirWatch platform. AirWatch

extends core security and management capabilities required by organizations through

three different AirWatch solutions: the AirWatch Software Development Kit, AirWatch

App Wrapping™, and applications developed following App Configuration for

Enterprise (ACE) documentation.

Experiencing Rapid Growth in your OrganizationWhile growth defines a successful business, it compels an IT organization to adjust to

changing needs such as an expanding mobile workforce, new business processes, and

a larger customer base. As business grows and requirements change, you want a

platform that allows you to scale seamlessly to support your mobile initiatives.

With AirWatch you can take advantage of scalable design that allows you to support

an entire global deployment within a single console on multitenant architecture. IT can

delegate management across geographies, divisions, and departments with role-

based access controls. Rest assured you can support your growing mobility

workforce, from 10 to tens of thousands of devices. AirWatch application servers are

stateless by design and operate behind a network load balancer for instant and

infinite horizontal scaling. Additionally, powerful automation tools help IT teams

manage their fleet of devices without requiring additional resources. From an end user

perspective, our simplified enrollment and self-service capabilities make onboarding

painless for end users and IT.

Oklahoma Casino-Hotel Places Winning Bet on AirWatchAiming to elevate employee productivity while improving guest relations, River Spirit Casino wanted to increase its fleet of mobile devices. Backed by AirWatch, the Tulsa, Oklahoma, casino expanded from a small set of BlackBerry units used only by management to a fleet of 400 iPhones and iPads used by game technicians, food and beverage servers, as well as management. Through the AirWatch App Catalog, the casino is able to securely distribute internally developed and approved public applications to managed devices, such as flight and trip applications for executives who travel, applications for servers to enter orders electronically from anywhere on the casino floor, and applications that alert game technicians of malfunctioning machines.

“With AirWatch, our response time to customer requests has been reduced to a fraction of what it used to be. Our guest-facing ambassadors are more efficient due to using AirWatch-managed devices.”

− Michael WilliamsSenior Systems SpecialistRiver Spirit Casino

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CASE STUDY

B. Braun Brings Mobility to Life with BYOD

German medical products company B. Braun Melsungen AG wanted to provide employees with anytime, anywhere access to company email and corporate resources. Using AirWatch as its EMM solution, B. Braun has since enrolled more than 7,500 iOS devices around the world, specifically iPhones and iPads, with about 2,000 of these devices employee-owned. B. Braun was able to customize configuration policies for specific regions to adhere to varying privacy laws across countries, easily adopt mobility at a global scale, and empower employees to get more from devices they already carry in their pockets.

“AirWatch enables us to easily address privacy concerns with BYOD in our organization. Our employees are now able to use personal devices to access corporate email, data and more from anywhere in the world.”

− Martin RunkelHead of Architecture and DevelopmentB. Braun Melsungen AG

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CASE STUDY

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The Home Depot Casts Wide Net with AirWatch EMMExpanding to more than 2,200 home improvement stores since its founding in 1978, The Home Depot has built a reputation for customer service and on-the-spot answers. When it was time to modernize its fleet of in-store mobile devices and put more productivity apps in the hands of employees, The Home Depot needed to roll out tens of thousands of units as quickly as possible. Using the AirWatch side load staging product, it enrolled the new devices in a single step and deployed the devices system wide in a matter of weeks.

“When we need something, if we identify a function that isn’t in the product, we talk to the (AirWatch) product managers and the leadership team and we get those things very quickly turned around.”

− Mike GuhlVP, Store and Credit SystemsThe Home Depot

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CASE STUDY ConclusionAs the volume and variety of mobile devices surge, so do expectations among end

users and line-of-business leaders to put these devices to work as tools for

productivity and a competitive advantage for the enterprise.

AirWatch by VMware provides a comprehensive EMM platform that enables increased

productivity and collaboration and increased customer satisfaction, all while

generating cost savings and reinforcing security. AirWatch provides:

• One identity. Eliminate login times with single sign-on.

• Anywhere access to corporate resources. Securely access intranet sites and

corporate content, apps, Wi-Fi, VPN networks, and more.

• Suite of productivity and business applications. Access custom internal or third-

party apps with the enterprise app catalog.

• Seamless content collaboration. View, manage, edit, and collaborate on the go.

• Broadest device choice. Support iOS, Android, BlackBerry, Windows, Mac, and more.

• Ability for self service. Empower employees with a self-service portal to enroll

additional devices.

• Fast deployment. Support growing needs with multitenancy that enables scalability,

and a single console to manage any device, anywhere in the world.

• Security and privacy. Separate personal information from corporate information, and

adopt various device ownership models and policies to support BYOD.

With EMM solutions from AirWatch, you can manage all devices, regardless of type,

platform, or ownership, from one central console. To learn more, explore the free

30-day trial, or visit the AirWatch website.