Sustainable FM Services – Roadmap ahead…Core Contributor:

FM no more an enabling function but core contributor for business sustainability therefore FM must be part of Management at first go

Proactively investments in FM are not an expense but an Investment for sustainable growth in business

Office/store set up with keeping Infrastructure best practice ( Energy efficient equipments , green products / sustainable office solutions in mind will not only avoid any retrofit expenses but any surprise cost spikes in future

Environment contribution on power, infrastructure, polluting bodies must be thought beforehand.

Customer Centric Approach:

Set expected performance levels with business Set proper scope of work & deliverables Have proactive approach on all equipments maintenance / processes Be part of their review system to understand business requirement & be

prepared to offer solutions beforehand Communicate properly on your meetings , monthly reports , achievements ,

challenges , regular financial updates to ensure business is updated properly / timely

Compliance:

Ensure proper compliance like Labour , ESI/PF, Shops & establishments , Pollution board , NBC , Fire & others

Ensure proper Employee health & safety standards across organization Ensure periodical audits of all compliance & ensure adherence Proper vendor identification / selection with clear

SOW/TAT/Penalties/Incentives programs Regular vendor reviews & developments of skills

Cost Sustainable Operation:

Benchmark / Predict and agree on cost you want to spent on FM Ensure to have life cycle cost for service / maintenance of all critical

equipments Ensure you integrate & automate functions / services wherever possible Have clear market awareness on new practice / innovation Regularly communicate with business on your cost spent & agree See how to best use the software’s available in market to get best support

to business Approach to FM should be not be cost saving but cost efficiency always

Consistency in Performance/Services:

Ensure to have proper process / measurable documented for all work & relevant review system of team

Proper training program must be available customized to business requirement

Ensure to set up proper accountability / ownership to all work assigned to employees with regular reviews schedule

Always give preference to OEM for maintenance of equipment with complete maintenance programs

Ensure properly tested business continuity programs are available Ensure proper succession planning of all key resources is available Proper knowledge transfer program are available to ensure business

continuity