http://www.milsoft.com/utility-solutions

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Abilene, TX – February 12, 2013 — First Electric Cooperative Corporation in Arkansas has

contracted for Milsoft Electric Utility Solutions Call Center.

First Electric Cooperative, already a user of Milsoft Engineering Analysis and Milsoft IVR has

contracted for hosted interactive voice response (IVR) communications from the Milsoft ’s Call Center.

“Milsoft Call Center will eliminate the expense and complexity of maintaining telecom and IT

hardware in-house,” said VP of Marketing and Communications Tonya Everhart, “and a remote hosted

solution ensures that this critical communications channel remains available even during the worst

local circumstances.”

Milsoft Electric Utility Solutions Call Center is a hosted Interactive Voice Response Communications

system that enables electric utilities to communicate with their customers and employees, rain or

shine, 24/7/365 with consistent, accurate and clear information in every call. Customers can report

outages without being turned away by a busy signal and the call center can contact them with

updates on outages or other events. The call center software accomplishes this more economically,

conveniently and reliably than doing so with on-site telecom facilities and employees, and it remains

available even during natural or man-made disasters that might interrupt an on-site system.

ABOUT FIRST ELECTRIC COOPERATIVE

First Electric serves more than 88,000 member accounts throughout 17 counties in central and

southeast Arkansas. The cooperative is headquartered in Jacksonville, Ark., and maintains full-service

offices in Benton, Heber Springs, Perryville and Stuttgart.

ABOUT MILSOFT ELECTRIC UTILITY SOLUTIONS

The Milsoft Electric team has provided industry leading engineering and operations software for electric

utilities here in the US and abroad for more than 25 years. Some 1,000 electric utility concerns,

consultants, universities and others use Milsoft software for planning, analysis and operations. Milsoft’s

E&O System integrates Milsoft’s Engineering Analysis, Outage Management, Geographic Information,

Field Engineering and IVR Communications with each other and with an electric utility’s other

applications to enable the most efficient and effective planning, operation and management of a smart

grid.

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Milsoft Utility Solutions | 4400 Buffalo Gap Rd, Suite 5150| info@milsoft.com | 800.690.3929