First Communication Company Overview
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Transcript of First Communication Company Overview
Taking your Business Technology Further
First Communications: At A Glance
Technology Provider since 1998,
serving thousands of Businesses
throughout the Midwest
24x7x365 Network Management
Center (NMC)
Data Center and Colocation Facilities
in Cleveland and Downtown Chicago
Serving Diverse Businesses ranging
from SMB to Enterprise
Headquartered in Akron, Ohio
Why First Communications?
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With so many technology providers out there, what makes First Communications stand out from the rest?
Over 40% of our organization is dedicated to Network and Customer Engineering, who work endlessly, managing and monitoring our proprietary network.
The average industry tenure of our organization is over 15 years of telecom and technology experience.
We customized technology solutions based your current and future IT needs.
We provide you with a team of dedicated, highly trained and empowered specialists to ensure a Five-Star service delivery experience.
First Communications – Our Network
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• Midwest Focused• National Footprint
The Differentiation of SERVICE24x7x365 Network Management Center
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Technology Expertise at your Service: Staffed by certified network engineers 24x7x365 monitoring the status and administration of the network infrastructure
Intelligent Eyes Watching your Network: Contact, proactive surveillance of backbone equipment and facilities at both layer 2 (data) and layer 3 (network).
Customizing your Network and Application Design: Network Engineers provide Installation coordination and support throughout the design and turn-up process
The Differentiation of SERVICE24x7x365 Care and Repair Center
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Responsive Support team
Empowered Employees to
make decisions on your behalf
Locally Based
Dedicated Support
Experienced technical staff
We are 100% committed to providing our customers with the highest level of customer service in the industry.
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Product Portfolio
EthernetFirst Communications Ethernet Solution allows businesses to stay ahead of the curve, allowing you to easily and economically scale to meet increased bandwidth requirements.
MPLSConnect multiple business locations using First Communications MPLS solution, allowing prioritization of network traffic based on your business requirements.
SIP TrunkingFirst Communications SIP Trunking technology enables voice and data to use the same network, resulting in lower costs, and the ability to respond to changing demands.
VoiceFirst Communications provides integrated voice solutions that are reliable, cost-effective, and flexible.
InternetDedicated Internet access is essential to business and First Communications can deliver the speed and reliable uptime that you need, locally or across the US. From 1.5 Mbps T1 service up to a Gigabit + Ethernet connections.
It is our mission to deliver business advanced technology solutions that are reliable and secure. We offer a wide range of products and services to meet the demand of our business customers
Data CenterFirst Communications guards your business communications with both physical and virtual protection solutions in a secure, dedicated carrier-grade environment.
Managed ServicesFirst Communications offers a suite of proactive network management and monitoring services designed to keep your critical network resources up and running.
Cloud ServicesFirst Communications cloud services allows your business to work faster, more efficient and more cost effective.
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Data Center – Dedicated Colocation Cabinets
24x7x365 Access
Remote Hands and Eyes
Protected power
UPS and Two Mega Watt Diesel
Generators
Minimized risk of power-related
system downtime
3 Distinct Electrical Entrance
Facilities
State-of-the Art Environmentally
controlled facilities
Robust network connectivity
Technologically diverse network
assures connectivity for mission-
critical systems
Centralize the Customer’s Internet Access with an MPLS Network
Remote User VPNs
3 MB
1.5 MB 1.5 MB
3 MB
First Comm Data Center
Ethernet Internet Access
Managed Router Service
Host LocationFirst Comm
Managed Router
First CommManaged Network
Security
Two Shared Rack Units
Remote Location BFirst Comm
Managed RouterRemote Location A
First Comm Managed Router
Ethernet Access to First Communications’ IP VPN MPLS Network
First Comm’s Ethernet Switch
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Included with an MPLS Network
Views available for Managed Router
Solution DIA
Access the Performance Management
Portal via the Internet with a secure login
The Performance Management Portal
will give you the power to optimize your
network
New! The Customer Management
Portal, will provide a single sign on view
into your Network, Billing, Ticketing,
Orders and other Product Applications,
such as Managed Network Security
Included with MPLS and Dedicated Internet Access with a Managed Router Solution
Advanced Network Management Tools–Performance Management Portal
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Unified Threat
Management
Choose the level of
security you need
WiFi Appliances for the
SoHo
Managed Network
Security PortalSupports Regulatory
Compliance with Reporting
Managed and Protected by First Communications
Coming March 2014 - Managed Network Security
Coming March 2014 Cloud Services – Infrastructure as a Service
Virtual Data CenterHave access to virtually limitless computing power and elastic storage capacity.
Cloud Data Backup & RecoveryHave a single, integrated approach to data protection that covers you against all data-loss scenarios.
Private CloudCan provide custom built, a single server, or pre-configured based on your specific requirements
Cloud ServersVMware based that are built to deliver reliable and secure performance
Fully Managed ServerCustomizable managed server infrastructure to meet your business needs