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Finding the Answers: Health & Social Care

Information for Consumers

Supporting Health Information Week 2017

Briefing Healthwatch East Riding of Yorkshire 5th July 2017

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Themes Session 1: Introduction The Importance of Information

The Expert Patient – Finding information on eating disorders

Session 2: Health & Social Care Information Resources in East Riding The Families Information

Service Hub (FISH)

City Healthcare Partnership CIC Customer Care Service

East Riding of Yorkshire Council Libraries

Session 3: Networking Session 4: Removing Barriers The Accessible Information

Standard

Healthwatch East Riding

Communicating Information Choices and Rights Disability Coalition

Transforming health

information into positive health outcomes

Healthtrainers

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Highlights

Introduction

Gillian Perry, Healthwatch East Riding of

Yorkshire

On 5th July we celebrated Health Information

Week 2017 #HIW2017 with an event which

showcased health and social care information

services across East Riding.

Health Information Week is a multi-sector

campaign which aims to promote the good

quality information resources that are available

to the public and to encourage partnership

working across sectors.

See further information about this campaign

at:

https://www.pifonline.org.uk/5-pif-priorities-

health-information-week/

On the day members of the public and staff

from over 14 health, social care,local authority

services, voluntary and community organisations

attended.

Presentations and networking provided the

opportunity to learn more about the wealth of

information resources, including new initiatives,

across the county.

Why Do We Need Good Information?

Healthwatch East Riding of Yorkshire’s

Information Service helps individuals to gain

access to, understand, and use information.

This enables them to promote and maintain

good health and make the best use of local

services and support.

There are many moral, legal and financial

reasons why information is important to the

health of the population. Arguably the most

compelling in the current financial climate is

the need to deliver more for less.

Sustainability

A recent European Steering Group1 examined

the problem of how to sustain healthcare across

Europe. The report recommends positive actions

including ‘fostering empowerment’.

1 European Steering Group Acting Together: A Road

Map for Sustainable Healthcare, ESG, 2017. The full version of the European White paper can be downloaded on: www.roadmap4healthcare.eu

‘Fostering empowerment and

responsibility in citizens

involves assisting individuals to

discover and develop the

inherent capacity to be

responsible for one’s own

health……Healthcare systems

will be more sustainable if

individuals understand their

rights, responsibilities,

capabilities and opportunities

to remain healthy and to

manage their own health.’

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The report argues that ‘information sharing,

alongside investment in education, helps

individuals to better understand their health

condition and …participate in the decision-

making process to plan and manage their own

healthcare plans, which will result in better

outcomes.’

Health and Social Policy

This theme is echoed in UK health and social

policy. For example:

Department of Health The Government’s

Mandate to NHS England for 2017 -18 states:

‘2.4. NHS England should ensure the NHS meets

the needs of each individual with a service

where people’s experience of their care is seen

as an integral part of overall quality. We want

people to be empowered to shape and manage

their own health and care and make meaningful

choices, particularly for maternity services,

people with long term conditions and as set out

in the Government’s response to the end-of-life

care Choice Review.‘

The need for information

is enshrined in the NHS

Constitution as a right.

Empowering patients is also a theme in NHS

England, Five Year Forward View, 2014

‘Even people with long

term conditions, who tend

to be heavy users of the

health service, are likely

to spend less than 1% of

their time in contact with

health professionals. The

rest of the time they,

their carers and their

families manage on their

own.

As the patients’ organisation National Voices

puts it:

‘personalised care will only happen when

statutory services recognise that patients’ own

life goals are what count; that services need to

support families, carers and communities; that

promoting wellbeing and independence need to

be the key outcomes of care; and that patients,

their families and carers are often ‘experts by

experience’.

• As a first step towards this ambition we

will improve the information to which

people have access—not only clinical

advice, but also information about their

condition and history. …….’

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The Patient Perspective

Finding Information on Eating

Disorders

Jess Mell, HWERY Volunteer and Student of

Nutrition and Public Health at Sheffield Hallam

University

Jess was unable to be with us on the day, but

provided a very detailed overview of the

difficulties she experienced whilst trying to find

information, help and support following her

diagnosis of Anorexia Nervosa.

Jess made the following key points:

Her diagnosis was very delayed because her BMI

was miscalculated by her GP at the time.

She had no understanding of mental illness or

eating disorders.

‘The only reason I realised I had a problem was

whilst watching Supersize vs Superskinny and I

noticed that I was experiencing the same

difficulties as the group of anorexia sufferers

that they were documenting.’

When her parents tried to find support for her,

she was referred to various professionals, but

this lead to over 7 different assessments all

around 2 hours long.

‘This involved recalling all of the difficulties I

was experiencing, clinical assessments and very

probing and sometimes unnecessary questions.

Most of the time, these led to nothing. Mainly

because of the lack of services in the East

Riding and specialist support, but I also had

assessments in Hull, which I was later told that

I could not even access the service anyway

because I live in the East Riding.’

Her parents decided to reach out to local and

national charities for support, which were

mainly Beat and SEED Eating Disorder Support

Service.

‘Here we managed to find very helpful

resources and support, but I was still not

receiving the level of care that I needed.’

Delayed referrals

‘I waited 4 months for support after I was

discharged from hospital.’

Support from SEED

‘..my parents turned to SEED Eating Disorder

Support Service and I was able to have access to

a psychologist that they commission, for which I

was extremely grateful!’

Jess’s Recovery Blog

Jess decided look for positive recovery blogs to

see if there was anybody out there that was

going through the same thing that she was.

‘This was very difficult and I would often click

on a link that would lead my unknowingly to a

pro-anorexia website. All I wanted was to find

somebody else that had struggled to seek

inspiration and see that things can get better,

but this was very rare to find online.’

Since starting the blog in January 2016, it has

had around 70,000 views worldwide and has

been received very positively.

http://everystepanotherstory.blogspot.co.uk/

‘I had access to a care

coordinator within the

community mental health

team……[However] I do not

recall receiving any useful

resources for support from

this individual.’

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The Families Information Service Hub (FISH) Speaker Emily Paine

The Families Information Service Hub

(FISH) is a free impartial service for

children, young people, parents/carers

and the people who support them. FISH is

a one-stop shop for information on

services in the East Riding for Children

and Young People aged 0-19 years (up to

25 for young people with Special

Educational Needs and Disabilities).

The service can provide details on the

range of activities in the East Riding for

children and in the East Riding for

children and young people - Where to

look for information about activities

across the East Riding including sports

clubs, parent/toddler groups, leisure

centres, uniformed groups such as

Brownies and Scouts and much more.

You will also find the Family Service

Directory on the FISH website which

includes information about children’s

centres, health services, education and

learning and support for parents and

young people plus information, advice

and guidance for families of children and

young people plus information, advice

and guidance for families of children and

young people with Special Educational

Needs and Disabilities on the Local Offer

website –

www.eastridinglocaloffer.org.uk

The FISH Directory provides a wealth of

information for families of children and

young people and the professionals who

support these families.

The Directory includes information on:

Free early education for 2, 3 and 4 year olds

Finding / paying for childcare

Becoming an Ofsted registered childminder

Activities for children and young people Family Service Directory to include information about children’s centres, health services, education and learning and support for parents and young people

Special Educational Needs and Disabilities (SEND)

and a lot more..

Contact details:

Tel: 01482 396469

Email: fish@eastriding.gov.uk

Websites:

http://www.fish.eastriding.gov.uk

http://www.eastridinglocaloffer.org.uk/

Session 2: Health & Social Care Information Resources East Riding

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City Healthcare Partnership Customer Care Services Speaker Claire Attwood, Operations Manager – Quality & Compliance

The Customer Care Service

City Healthcare Partnership CIC provide a

range of health care services which

include

Children and Young Peoples Service

Integrated Community Care

Dental Services

GP Services

Minor Injuries Units

Prison health Care For full details of their services see:

http://www.chcpcic.org.uk/

This Service is there for the public. If you

would like to discuss a concern or

complaint, speak to a member of the

team who provided your service, or

contact the Customer Care Advisor.

We deal with concerns or complaints

confidentially, providing on the spot

information, practical advice and support

with the aim of resolving any patient

problems or difficulties.

We can also help you to get in touch with

external support groups that can assist

you with your concern or complaint

‘Customer service is at the heart of

everything we do.’

The Service aims to provide:

high quality and safe services and be personally responsive, caring and inclusive of all and

to provide our patients with patient centred, responsive, high quality services.

Our Vision

To lead and inspire through excellence,

compassion and expertise in all that we

do

Our Values

Service and Excellence

Equality and Diversity

Creativity and Innovation

Co-operation and Partnership

Our Commitment to you

To be Open and Transparent

Tell you when something goes wrong

We will apologise to you

Offer you an appropriate remedy

Advise you of your right of appeal and provide you with details of The Parliamentary and Health Service Ombudsman.

Advise you of local independent advocacy services

We have committed to implementing a

single, comprehensive complaints process

across health and social care, which

better reflects the way in which services

are provided and people use them.

Contact Details:

Customer Care Team 5 Beacon Way Brighton Street HULL HU3 4AE email: chcp.customercare@nhs.net Tel: 01482 347627

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East Riding of Yorkshire Libraries Speaker Rebecca Tallon, Librarian and Health Lead

Health Agenda - East Riding of

Yorkshire Libraries

Background

East Riding of Yorkshire covers 930

square miles

Population of 337,000

Over half live in rural communities

Ageing population

Predicted to increase further

23 branch libraries

Mobile library service

Why are Libraries Important?

Libraries are a network of community spaces with access to vulnerable people

Libraries help people to help themselves

Libraries provide healthcare information

Libraries promote learning

Libraries provide social activities

Reading Well – Books on Prescription

Libraries offer an excellent range of

books on the Reading Well scheme, called

Books on Prescription.

The books are aimed at

helping you to

understand and manage

your health and

wellbeing using self-

help reading. The

scheme is endorsed by

health professionals and

supported by public libraries.

The books provide helpful information

and step-by-step self-help techniques for

managing a range of conditions:

These include:

Common Mental Health Conditions

Mental health Condition Young People 13 -18 years

Dementia

And a recently launched new list on

Long Term Health Conditions

These titles are also available as ebooks.

Reading and Reading Groups

Reading reduces stress by 68%

Reading reduces the risk of Dementia

Therapeutic benefits of reading in a social setting- promote well-being and reduce social isolation

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East Riding of Yorkshire Libraries Speaker Rebecca Coldwell, Librarian and Health Lead

Dementia

Working with the Alzheimers Society, all

frontline Library staff are now Dementia

Friends.

Libraries also have Digital Reminiscence

Therapy Units

Individual Cognitive Stimulation Therapy Manual Humber NHS Foundation Trust Memory

Clinic has donated 50 manuals for loan.

The manual includes activities for carers

to use and is used in reminiscence

sessions.

Websites

To learn more about information on

health and wellbeing in libraries see the

following websites:

www2.eastriding.gov.uk/leisure/libraries

/health-and-well-being/

www.library.eastriding.gov.uk/web/aren

a/healthzone

@ERidingLMA

#ERLibraries

Or visit your local library.

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Brief overviews of other services and resources included the following:

Alan Precious, Service Co-ordinator, Age UK East Riding:

Information and Advice Our confidential and independent service is available to older residents and their friends, families and carers. It offers information and advice about a wide range of issues including welfare benefits, help in the home & residential care, housing options and health & well-being. It is a free service which can help you find out what support is available, what you might be entitled to and how to find more information relevant to your individual situation. Appointments need to made due to demand for the service. These are based at our Beverley office at 16 North Bar Within, Beverley HU17 8DG.

Contact us: Tel: 01482 869181 9.30am and 4.00pm Monday to Friday Email: info@ageukeastriding.org.uk For further information see the website: http://www.ageuk.org.uk/eastriding/

Anthony Bryce, Health Integration Lead, Community Pharmacy Humber (Humber LPC) ________________________________

Community Pharmacy Services Did you know that as well as giving advice, dispensing medicines and selling some medicines over the counter there’s much more your local pharmacy can offer? Your local community pharmacist can also give you help and advice about your health and well-being. Minor conditions can often be dealt with by a pharmacist without the need to visit a GP. Pharmacists may also be able to advise you on the most suitable treatment which may include an over-the-counter-medicine.

Examples of Community Pharmacy Services include: Minor Ailments – A minor ailments scheme has been established in East Yorkshire to provide local people with easy access to advice and medicine and encourage self-care for long-term and minor conditions. The scheme is open to all patients, who do not pay for their prescriptions, registered with a GP in the East Riding who can access their local pharmacy for treatment for a defined list of minor aliments or conditions.

Session 3: Networking – Poster

Presentations

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Medicine Use Review (MUR) – The MUR and Prescription Intervention Service consist of accredited pharmacists undertaking structured reviews with patients who are on several medicines, particularly those receiving medicines for long-term conditions. Lifestyle Services – Pharmacies also give support with healthy lifestyle information & screening services (e.g. Diabetes, Chlamydia, high Blood Pressure etc.) and work collaboratively with the NHS Healthtrainer Service and other services. Stop Smoking Services & Products – Pharmacy provides medication and support to help people QUIT Smoking and works in partnership with the East Riding Smoking Cessation service. New Medicine Service – Provides support for people with long-term conditions newly prescribed a medicine to help improve medicines adherence for a number of conditions such as asthma and type 2 diabetes etc. For further information see the website: http://psnc.org.uk/services-commissioning/locally-commissioned-services/healthy-living-pharmacies/

Session 3: Networking – Poster Presentations

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Rachel Iveson Communications and Engagement Lead

This is a brief overview of a new initiative for GPs in East Riding, which aims to reduce waiting times for patients.

Digital Access to GP Practices eConsult This is an online portal where patients can self-check their symptoms, and receive on the spot medical advice 24/7 helping to relieve pressure on GPs by giving patients access to round-the-clock support and alternative treatment providers. This provides:

Self help and symptom checking with information syndicated from NHS Choices, patients may find the information themselves and avoid an appointment altogether

Signposting to 111 or local services for minor conditions

An online questionnaire which red flags signs of serious illness, summarises clinical risk and symptoms in a report on line.

GP can triage the reports within 1-2 working days

12 practices have signed up and are live or going live in the next couple of months. The initiative is funded by NHS England via the CCG and is a voluntary scheme.

Benefits to patients Medical Advice 24/7 With eConsult patients can check their symptoms anytime, anywhere, and receive medical advice and treatment guidance, be it in the middle of the night or at their desk during the working day. Get The Answer Sooner eConsult effectively reduces the time to a successful patient outcome by educating patients on how to self-manage their symptoms at home and signposting them to the most suitable services that can provide effective treatment solutions. Capture Critical Illness Earlier The online consultation form red flags any time critical or serious medical symptoms so patients can quickly seek out the urgent care and attention they need. A demonstration of the site can be seen at: https://econsult.net/ Check your GP’s website to see if they have eConsult or ask at the Surgery. Further information is available from: Rachel Iveson Email: rachel.iveson1@nhs.net

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Nicki Bush, Public Health, Pharmaceuticals and Medicines Manager

The Pharmaceutical Needs Assessment

What is the Pharmaceutical Needs Assessment? This is a statement of the need and current position for pharmaceutical services. It is a stand-alone document connected with the Joint Strategic Needs Assessment for the County of East Riding.

What Can I find in the PNA? The number of people needing

pharmaceutical services.

Maps and tables of where the pharmacies and health services are (current provision).

General information at Ward Level about the people living in areas and risks to health and well-being (demography).

Information about the population’s health needs.

Whether there are any gaps in pharmaceutical services in your area.

Who provides Pharmaceutical Services?

Pharmacies

Dispensing Appliance Contractors Dispensing Doctors

Local Pharmaceutical Services.

How is the Pharmaceutical Needs Assessment (PNA) Used? By the NHS England Area Team as a

basis to make decisions on market entry of dispensing contracts. The PNA provides intelligence to create, improve or provide better access to pharmaceutical services in accordance with the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.

By providers considering opening new pharmacies or providing new services from existing premises.

By commissioners to provide intelligence about where targeted services would be beneficial: Health & Service Improvement.

Why is the East Riding Council Responsible for the Pharmaceutical Needs Assessment? When the Health and Social Care Act 2012 established the Health and Wellbeing Boards (HWBBs), responsibility to develop and update PNAs and publish Supplementary Statements was transferred from the Primary Care Teams (PCTs) to the HWBBs. The HWB’s first and current PNA was published on 1st April 2015, is under revision and will be republished on 1st April 2018. Look out for Consultation on the draft PNA which will begin September/October 2017 For further information see: http://dataobs.eastriding.gov.uk/pna

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Lorna Barratt Patient Experience Co-ordinator

Patient & Carer Experience and Engagement Update A number of initiatives are underway at Humber NHS Foundation Trust to strengthen the approach to capturing patient and carer experience to support improvements in services and to provide vital information to help inform learning. The Patient Experience Team which includes complaints and Patient Advice Liaison Service (PALS), patient and carer experience and the Trust chaplain, are currently working on the following priorities:

To develop a process and framework for capturing patient and carer stories to provide valuable feedback to the Trust.

To establish a network and forums including patients, carers, staff and external organisations to enable individuals to have a voice to support the patient and carer experience and engagement agenda.

To gather intelligence across the Trust regarding different approaches used to collect patient views to help us to understand what mechanisms are in place across our teams and where additional support might be needed to develop enhanced processes.

To review the complaints process and policy to help create a more efficient and responsive complaints function with a focus on learning.

To implement the national ‘Always Events’ framework across our teams which will enable an enhanced experience of care for patients, family, care partners and service users by working in partnership.

To introduce bereavement surveys in some of our teams to understand how people’s privacy and dignity is respected and make improvements were necessary from lessons learnt.

Patient and Carer Engagement Forums

As a Trust we are committed to learning from Patient, Carer and Staff experiences and have had Care Group approval to create three experience and engagement forums (further information below).

The three forums to be created are:

Patient and Carer Experience and Engagement Forum to provide a public voice by bringing lived experiences and individual perspectives.

Widening Participation Experience Forum to build stronger relationships and work in partnership with third sector, voluntary sector, public sector, commissioners and hard to reach groups who will provide a voice for the communities and groups they service.

Staff Champion Experience Forum to share best practice and provide a voice of experience on behalf of their clinical networks. This forum will also review survey findings and complaints to identify key themes coming through which will help inform the Patient Experience Team’s work plan.

Individuals are also being invited to join a Patient, Carer and Staff Experience network. If you are interested in getting involved, or if you know of any Patients, Carers or organisations who might be interested, please contact hnf-tr.patientandcarerexperience@nhs.net

Tel: 01482 389167.

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The Accessible Information Standard - Introduction Gillian Perry, Healthwatch East Riding of Yorkshire

The Accessible Information Standard requires providers of NHS and adult social care to identify, record, flag, share and meet the information and communication support needs of people with a disability or sensory loss.

All organisations that provide NHS and/or publicly funded adult social care must implement and comply with the Standard. This is a legal duty. Organisations [should have achieved] full compliance by 31st July 2016 and then continue to follow the Standard on an ongoing basis. The Standard is intended to benefit people who have information and/or communication needs relating to a disability or sensory loss. This includes people who:

Are deaf

Are blind

Are deafblind

Have a learning disability

Have autism

Have dementia

Have hearing and/or visual loss

Have communication difficulties following a stroke (such aphasia) or brain injury It also includes people with other disabilities which affect their ability to communicate or access information, and people who have multiple disabilities, for example, hearing loss and a learning disability. The Standard includes support for patients and service users, and for their parents and carers. The Standard does not include requirements to meet the needs of people who do not have a disability or sensory loss, for example, non-English language speakers, although meeting their needs is obviously important too. Text from: Health Education England e-learning for healthcare http://www.e-lfh.org.uk/programmes/accessible-information-standard/

Session 4:

Removing Barriers

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Access Direct Project Denise Canniffe, General Manager/ Direct Payment Support Worker Choices and Rights Disability Coalition

Denise was accompanied by her Hearing Dog Yogi, who proved very popular on the day but still managed one of his naps.

Choices and Rights researched how service providers in Hull and East Riding communicate with the public and the difficulties disabled people experience in obtaining, interpreting and responding to communication and information. The research clearly highlighted the need for service providers to make information accessible to disabled people. This means producing information that can be accessed directly by disabled people. Research showed that deaf and hard of hearing people were 5 times more likely to be unemployed compared to the general population. Educating Service Providers Educating service providers around key communication techniques has brought many benefits for disabled people and increased diversity in the workplace. For example, our research showed that many employers were reluctant to employ deaf people due to perceived communication barriers and they had little idea of how these barriers could be broken down.

The Access Direct Project aims to assist service providers in Hull and East Riding to communicate with disabled people who experience difficulties in obtaining, interpreting and responding to communication. The Importance of Information People have become increasingly dependent on information in order to participate fully in society. Having correct, up to date information is fundamental to any decisions we make, and indeed has been described as ‘the fourth right of citizenship’. Information empowers people in several ways:

By enabling them to participate in democratic processes

By enabling them to claim their rights and entitlements as citizens and as consumers

By enabling them to take responsibility for the quality of their own life

Session 4: Removing Barriers – Communicating

Information

‘A lack of information is as

much a disabling barrier to

some disabled people as a

flight of stairs is to a

wheelchair user……..

A lack of information can

have a direct effect on a

disabled person’s wellbeing.’

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Access Direct Project A substantial number of people experience barriers to information and communication in the UK. For example, it is estimated that there are:

7.3. million people with literacy difficulties

8.7 million people who are deaf or hard of hearing

1.7 million people with a visual impairment

1 million people with a learning difficulty

6 million people with mental health issues

Some people will be in more than one of the above groups.

Legal Duty for Service Providers For the service provider, getting information for disabled people right helps meet their wider objectives around customer engagement. The Disability Equality Duty requires all public bodies – including central or local government, schools, health trusts or emergency services – to pay ‘due regard’ to the promotion of equality for disabled people in every area of their work.

The Information Challenge Five key information principles are essential to underpinning good service and information design and delivery. 1. Ensure that disabled people are

involved from the start 2. Provide information through a range

of channels and formats 3. Ensure your information meets users’

needs. 4. Clearly signpost to other services. 5. Always define responsibility for

information provision.

Next Steps The good news is that changing the way you communicate is not terribly complicated. Organisations can provide high quality information to disabled people with only modest investments of time and resources. Applying the five key information principles to your information and service planning should help you enable disabled people to access information and services more effectively.

Access Direct Project Choices and Rights Disability Coalition

Tiverton House Tiverton Road Bransholme Hull HU7 4DQ Tel: 01482 878778 Email: office@choicesandrights.org.uk

Session 4: Removing Barriers – Communicating

Information

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Natalie Belt, Service Manager

It is better to stop something bad from happening than it is to deal with it after it has happened.

’Prevention is better than cure’’

Healthtrainers provide a range of Health, Wellbeing and Lifestyle

services. Healthtrainers provide guidance and support with:

healthy eating

losing weight

physical activity

giving up smoking and substances

cutting down on alcohol

sexual health

reducing stress and anxiety

Communicating Information The following service provides help for people with sight loss

Our one to one Assistive Technology

(AT) sessions are free to anyone with a

sight impairment.

If you have an iPad, tablet or smart phone and would like to explore how one of these devices could help you using built-in speech and magnification, we can help. Our Training Officer can work with you in your own home. This tuition is available for people with sight loss living in the Bridlington, Goole, Withernsea, Hornsea and Driffield areas. For more information or to book a session please call Tracy Atkinson at HERIB on

01482 342297.

Session 4: Removing Barriers – Transforming health information into positive

health outcomes

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To achieve behavioural change the service employs a number of tools which include health coaching, motivational interviewing and making every contact.

Our Achievements

Smoking Prevalence lowest in Yorkshire and Humber 12.8%

74% of smokers achieved a 4 week quit in 2016

In 2016 we saw over 850 contacts across East Riding

Last year a total of 438 referrals were for weight management – total of 345 stone was lost

543 contacts for emotional wellbeing

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Connecting

2017 – 67 events delivered so far this year (January 2017 onwards)

Over 1500 indirect beneficiaries targeted at the events

356 referrals generated across East Riding in 2017 from the events we have delivered

6 public health campaigns actively promoted across all area including dementia, smoking, obesity and mental health as examples.

Involvement of over 23 partners at the events we have delivered

South Holderness Care Navigator – 184 referrals received to date

Who really makes the difference?

For further information about Healthtrainers see http://www.nhs-health-trainers.co.uk/

Feedback and future events Thank you to all who attended.

The feedback we received about the event was very positive.

‘very well covered programme’ and

‘enjoyed learning about/passing information to

other services.’

We hope to support Health Information

Week in 2018 with another event to showcase health and social care

information services, support and resources in East Riding.

We would welcome enquiries from organisations who are interested in:

Co-hosting the event

Presenting about resources/services

Providing Workshops on an information theme

Staffing Information stands If you are interested in the above or in attending as a delegate, please contact: Gillian Perry Information & Signposting Officer Healthwatch East Riding of Yorkshire Email: gperry@healthwatcheastridingofyorkshire.co.uk Tel: (01482) 665684

Session 4: Removing Barriers – Transforming health information into positive

health outcomes

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Finding the Answers: Health & Social Care Information for Consumers

5th July 2017 Supporting Health Information Week

Hosted by

Information Service Helpline: 01482 665684