We’ve come a long way…

Individual

Values

Personality

Motivation

Perception

Decision making

Group / Organization

Team design

Team processes

Decision making

Creativity

Communication

Leadership

Essay question 1

You have just been appointed as leader of a new shipping and

receiving unit in your organization. You have been given considerable

latitude to select team members from among the existing workforce

throughout the organization. However, you are aware of deeply

embedded practices in many areas of the organization where

employees engage in fooling around at the expense of safety (e.g. by

racing the loading machines). Such practices may be costly and risky

(e.g. some machines and shipped goods have been damaged and

they may overturn and hurt employees). Based on your knowledge of

managing team norms, describe four (4) actions to minimize the

likelihood that such practices would occur in your new team (10

points). Your answer should also explain how each action might be

effectively implemented (25 points).

Essay question 2

Many decisions in organizations are made by teams rather than by individuals. Answer this question based on course concepts on team decision making.

a.Recall your experience in and class discussions on the subarctic survival exercise. Use examples from this exercise to illustrate two key advantages (10 points) and two key disadvantages (10 points) of team decision making – as opposed to individual decision making.

b.Describe three ways in which managers can help minimize the disadvantages of group decision making (15 points).

Essay question 3

• This question refers to the Ugli Orange case discussed in

class. Which conflict handling style should be used for this

situation (2 points)? Describe one aspect of this situation

that influences you in making this choice (6 points). Give

one reason why many did not make this choice, instead

using other styles (6 points). Describe three specific

actions that could be taken to enhance the outcome of the

Ugli Orange case (21 points).

Essay question 4

• The Marketing Director of a national car parts retail company in China

wants to keep the 20 district managers across the country informed

about marketing initiatives and experiences within the company. This

information ranges from technical marketing strategies to simple

stories about successful marketing experiences within the company.

One or two pieces of information are communicated each week and

the Marketing Director wants to communicate this information as

quickly and cost-efficiently as possible but also wishes to make sure

that all this information is fully comprehended by target employees.

Which medium(s) of communication would you choose? Justify your

choice(s) (25 points). Comment on two benefits and two problems

associated with grapevines in this context (10 points).

Exam II Information

Exam II Dec. 12th… it’s good for you

Exam II Information

Exam II information

• 25% of course grade, 90 minutes long

• Dec 12 (Saturday), 5:00-6:30pm, Hall LTA

• Be on time

• You will not be allowed to leave and re-enter the hall

after the start the exam

• You’ll need a pencil and eraser for multiple choice

questions, and a ball point pen (optional) for short

answers

Exam II Information

Scope

• Chapters 6, 9, 11 & 12

• All course materials - assigned chapter, lecture notes,

videos, exercises, class discussions – are subject to

examination

• Materials covered in the book but NOT in class will be

excluded

• Emphasis on the understanding of key OB concepts and

applications

• One sheet of notes (A4, both sides) will be allowed in the

exam hall.

Exam II Information

Format

• Multiple choice

• 20 questions x 1.5 points each = 30 points

• Mark the one best answer

• Short answer

• Choose 2 out of 3 questions

• 70 points

• Space provided to write each answer

• Practice exam will be provided next week

• Good Luck!