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MALAYSIA NRW ACTION PLAN

SURUHANJAYA PERKHIDMATAN AIR NEGARA (SPAN) (NATIONAL WATER SERVICES COMMISSION) MALAYSIA

14 MARCH 2013

FINAL PRESENTATION ON NRW ACTION PLAN MALAYSIA – EPP JAPAN 2013

PRESENTATION SCOPE

• Background

• NRW Management Malaysia

• NRW Management Strategy – Action Plan

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COUNTRY BACKGROUND

• Population of 29 million people

• 14 states in Malaysia

• Diverse cultural background

COUNTRY BACKGROUND

Labuan

ORGANISATION BACKGROUND

• National Water Services Commission /

Suruhanjaya Perkhidmatan Air Negara

(SPAN)

• Formed under the Water Services Industry

Act 2006 (WSIA 2006)

• With the forming of SPAN, presently, the

water industry is in the midst of

restructuring from the conventional /self

finance operations to the new asset light

licensing regime.

ORGANISATION BACKGROUND

Ministry of Energy, Water & Green

Technology

SPAN

Water Operators Water Operators Water Operators

Water Assets Management

Company

ORGANISATION BACKGROUND

NRW MANAGEMENT MALAYSIA – WHO INVOLVE?

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• Produce policy regarding NRW management

• Manage fund allocation for NRW work KeTTHA

• Regulate NRW works and monitor state performance done by operator SPAN

• Funding NRW work

• Monitor implementation of work PAAB & JBA

• Planning, design and supervise NRW work CONSULTANT

• Implement NRW work CONTRACTOR

• Maintenance of water supply system

• Implement NRW work

• Take over/continue NRW activity from contractor WATER OPERATOR

• Report accordance / activity that contribute to NRW; i.e leakage, water theft, ect CONSUMER

NRW MANAGEMENT WEAKNESSES (FROM SPAN POINT OF VIEW)

• Insufficient fund on NRW management/work – total of old and weak pipe are still high (AC

pipe length about 43,9111km which compromise of 33.5% from the total length of pipe in

Malaysia - 2010 MWIG);

• No program or control planning on NRW holistically;

• Insufficient of competent workers;

• No program or control planning on active leakage control;

• Weak asset management;

• Non systematic implementation and maintenance work on water supply system;

• No policy on meter replacement in view of the meter usage age;

• Weakness in using information technology system;

• Lacking in data collection and record;

• Failure of contractor on implementing NRW work/project;

• Technology transfer and knowledge in NRW management are still less and not being

given proper attention;

• Negative attitude and impression by some parties:

– Water is something not valuable due to low water price

– Water loss is not top priority due vast water sources

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States

Non-Revenue Water Target

(3 Years Business Plan) (%)

Non-Revenue Water

Infrastructure Leakage Index Commercial Loss Physical Loss

(%) (ILI) Band Lit/Conn/Day Lit/Conn/Day

2011 (January – September 2011)

Johor 29 (2012) 29.19 12.4 C 71 383

Kedah 40 (2012) 48.17 - - - -

Kelantan 29.5 (2012) 55.33 119.2 D 357 821

Melaka 22 (2011) 25.24 10 C 107 274

Negeri Sembilan

38 (2011) 45.19 19.3 D 108 733

Pahang 51 (2011) 54.89 - - - -

Perak 28 (2011) 30.40 - - - -

Perlis 30 (-) 60.57 - - - -

Pulau Pinang 16.2 (2015) 18.04 7.1 B 64 284

Selangor - 32.21 18 D 163 599

Labuan - 20.60 - - - -

Terengganu 35 (2011) 37.65 25 D 156 766

DETAILED NRW STATUS

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Non-Revenue Water Level And Performance Indicator (January - September 2011)

NRW LEVEL OBJECTIVE

• To decrease NRW national level to 25%

for year 2020.

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25 % NRW (Year 2020)

NRW LEVEL TARGET PROJECTION (2020)

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States

Projections

Year

2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

NRW (%) NRW (%) NRW (%) NRW (%) NRW (%) NRW (%) NRW (%) NRW (%) NRW (%) NRW (%) Source

Johor 29.18% 29.04% 28.89% 28.74% 28.59% 28.44% 28.29% 28.14% 27.99% 26.90% Operator

Kedah 48.17% 46.15% 44.13% 42.12% 40.10% 38.08% 36.06% 34.04% 32.03% 30.01% Operator

Kelantan 55.65% 49.18% 43.02% 36.87% 30.71% 24.56% 18.40% 18.40% 18.40% 18.40% SPAN’s projection

from 3 years

Business Plan

Labuan 20.60% 20.50% 20.40% 20.30% 20.20% 20.10% 20.00% 19.90% 19.80% 19.70% SPAN’s projection

from NWRS

Melaka 25.24% 24.44% 23.63% 22.83% 22.02% 21.22% 20.42% 19.61% 18.81% 18.00% Operator

N.Sembilan* 44.55% 38.00% 36.00% 34.00% 32.00% 31.00% 29.00% 28.00% 26.00% 25.00% Operator

Pulau

Pinang* 18.04% 17.64% 17.24% 16.83% 16.43% 16.03% 15.63% 15.23% 14.82% 14.42% Operator

Pahang 54.89% 51.57% 48.25% 44.93% 41.61% 38.29% 34.96% 31.64% 28.32% 25.00% Operator

Perak* 30.37% 29.20% 28.05% 26.90% 25.75% 24.60% 23.45% 22.30% 21.15% 20.00% Operator

Perlis 60.57% 57.57% 54.57% 51.57% 48.57% 45.57% 42.57% 39.57% 36.57% 33.57% SPAN’s projection

Selangor* 32.31% 32.30% 31.10% 29.50% 28.10% 25.90% 24.20% 22.60% 21.70% 20.80% Operator (Adjusted

from CA)

Terengganu* 36.90% 34.50% 33.00% 31.50% 30.00% 28.50% 27.50% 26.50% 25.50% 24.50% Operator

Sabah N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Sarawak N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

SPAN 38.04% 35.84% 34.02% 32.17% 30.34% 28.52% 26.71% 25.49% 24.26% 23.03%

NRW MANAGEMENT STRATEGY

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NRW MANAGEMENT

STRATEGY

Holistic NRW Management

Management Concept ‘Preventive

Compared To Reactive’

Funding And Procurement Of

NRW Works

Effective Mechanism For

Monitoring Of Nrw Management

Development Of Effective

Organization Structure

Human Capacity Building In

Managing NRW

Improvement Of Research

Development And Innovation In

Managing NRW

Public Education And Awareness Programmed On

The NRW Management

STRATEGY 1 : HOLISTIC NRW MANAGEMENT

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ACTIVITY 1: Setup uniform definition of NRW to be adopt by the water

supply industry in Malaysia

ACTIVITY 2: Provide an understanding and explanation of the term 'holistic'

in NRW management to avoid confusion and misinterpretation

ACTIVITY 3 : Implement an efforts to reduce NRW in 'holistic' through

methods and best practices guidelines "NRW Reduction Strategy"

ACTIVITY 4 : Mandating the use of indicators Infrastructure Leakage Index (ILI) and promote a more

appropriate indicator and exactly as Economic Network Efficiency (ENE) etc.. as adopted at the international

level in future

Strategy 1: HOLOISTIC NRW MANAGEMENT

Balancing Reservoir

Public Mains

Water Treatment Plant

Public Mains

Service Reservoir

External

Reticulation

System

Individual Development Area

Individual Meter

Gated Community Development Area

Bulk Meter

Production

Meter

(Sistem Isipadu

Input –SIV )

Meter

Meter Meter

Industrial

Apartment &

Commercial Complexs

HOLISTIC NRW MANAGEMENT FOR WATER SUPPLY SYSTEM

Sevice Reservoir

Service Reservoir

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HOLISTIC NRW ACTIVITY

Adoption of standard IWA Water Balance

Establishment of District Metering Areas (DMA) to facilitate Active Leakage Control

(ALC)

Pressure Management

Pipeline and Asset Management involving the selections, rehabilitation and

replacement of pipelines

Meter reading accuracy, meter management and meter replacement

Speedy and quality pipe burst repairs

Maintenenance of DMAs

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STRATEGY 2 : MANAGEMENT CONCEPT ‘PREVENTIVE COMPARED TO REACTIVE’

STRATEGY 2: Preventive

NRW Management

ACTIVITY 1 : To ensure all product used meet the

standard and quality approved by SPAN

ACTIVITY 2: To ensure all contractors licensed by SPAN

are competent

ACTIVITY 3: To ensure design and supervision by consultant meet standard specification

and engineering practice

ACTIVITY 4: To regulate handing over of water suply

system by consultant/contractor to meet

the specificatio n

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ACTIVITY 1 : WAMCO to fund and procure on NRW works/activity for state which have

migrated under WSIA regime

ACTIVITY 2 : To provide an option on funding method on NRW management for other

state that have not migrated

ACTIVITY 3 : Establishment of “performance based” or ‘target setting” in the procurement contract for

effective NRW works.

STRATEGY 3: FUNDING AND PROCUREMENT OF NRW WORKS

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STRATEGY

3: Funding and

Procurement of

NRW Works

STRATEGY 4: EFFECTIVE MECHANISM FOR MONITORING OF NRW MANAGEMENT

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STRATEGY 4: Effective

Mechanism For Monitoring of

NRW Management

ACTIVITY 1 : To regulate NRW reduction by imposing NRW KPI

to all operators and monitored by SPAN audit and regulartory

meetings

ACTIVITY 2: Monitor NRW Management by NRW Task Force Team

ACTIVITY 3: To categories all operators by NRW performance and focus on the weak operators

ACTIVITY 4: Monitor the internal

implementation of NRW project by

operators

STRATEGY 5 : DEVELOPMENT OF EFFECTIVE ORGANIZATION STRUCTURE

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STRATEGY 5: Development

of Efective Organization

Structure

ACTIVITY 1 : Restructure water state organization

towards WSIA regime WSIA

ACTIVITY 2: Establishment of

NRW Special Team in each water state organization

ACTIVITY 3: Establishment of Supporing Unit in each water state

organization

STRATEGY 6 : HUMAN CAPACITY BUILDING IN MANAGING NRW

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ACTIVITY 1 : Producing effective, well trained and competency staff in managing

NRW by continous internal training .

ACTIVITY 2: Develop competency scheme with regard of WSIA Act (Section 49) by attending program provided by Training

Agencies approved by SPAN

ACTIVITY 3: Establishment of leak management guideline which can be used

as a best practice by the water operator

STRATEGY 6: HUMAN

CAPACITY BUILDING IN MANAGING

NRW

STRATEGY 7 : IMPROVEMENT OF RESEARCH DEVELOPMENT AND INNOVASION IN MANAGING NRW

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STRATEGY 7: Improvement of Research Development and Innovation in Managing NRW

ACTIVITY 1 : Implementation of

Managing NRW pilot project as a showcase

in determine effectiveness of NRW activity which can be use as a refference.

ACTIVITY 2: Reporting NRW performance in urban/city which will

be used as a gauge/comparison implementation of

NRW activity at national/international

level.

ACTIVITY 3: Corporation with

Research Agencies ie. NGO (MWA, Forum

Air, AWER) and Institutional Body in

developing understanding of Managing NRW

activity in Malaysia .

SYRATEGY 8 : PUBLIC EDUCATION AND AWARENESS PROGRAMME ON THE NRW

MANAGEMENT

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ACTIVITY 1 : Involvement from NGOs and media in awareness education on NRW issues and public’s

role.

ACTIVITY 2: To develop and implement

educational communication plan and public awareness (SPAN +

KeTTHA)

STRATEGY 8: Public Education and Awareness Programme on

The NRW Management

OISHI MIZU!

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ARIGATÕ GOZAIMASU

THANK YOU

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