Final penn state_or2015_evolve-panel
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Evolving Service Management for ScholarSphere Patricia Hswe | @pmhswe Penn State University Libraries Open Repositories Conference 9 June 2015 Graphic created by Michael Trib
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Transcript of Final penn state_or2015_evolve-panel
Evo lv i n g S e r v i c e M a n a g e m e n t f o r S c h o l a r S p h e rePatricia Hswe | @pmhswe
Penn State University Libraries
Open Repositories Conference9 June 2015
Graphic created by Michael Tribone
Our Service Management Path
• First, what is ScholarSphere?• We launched! Now what? • User-driven service
management• Evolving the service
and the people
Self-Deposit IR ≈ DIY Service
2012: We launched! Now what?
• Before launch–PM support–Stakeholder
engagement
• After launch– RACI– Service team– Sponsors / strategy
Our Original RACI Matrix
User-Driven Service Management
Engaging, empowering,
sustaining our
user community = priority
. . . for repository services
IS a THINGOr should be
Evolving the service and the people:where we are / where we’re headed
T h a n k yo u ! Ke e p i n to u c h :
Graphic created by Michael Tribone
Patricia Hswe | [email protected]
Image Information and Credits
• Icons are from the Noun Project• Screen capture of ScholarSphere home page• Yogurtland by Travis Miller via Flickr CC BY• best laundromat in seattle by gothopotam via
Flickr CC BY• 08-dec-15 by Paul Joseph via Flickr CC BY• Evolution by Kevin Dooley via Flickr CC BY• The evolution of the analogue camera by
Marina del Castell via Flickr CC BY
