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MANAGINGMANAGING

CULTURAL DIVERSITYCULTURAL DIVERSITY

WITHINWITHIN

ANDANDACROSS CULTUREACROSS CULTURE

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CULTURE

The totality of socially transmitted behavior patterns,

arts, beliefs, institutions, and all other products of

human work and thought.

These patterns, traits, and products considered as

the expression of a particular period, class,

community, or population.

The set of shared attitudes, values, goals, and

practices that characterizes an institution,

organization or group

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. CULTURAL DIVERSITYCultural diversity is the variety of

human societies or cultures in a specific region, orin the world as a whole

Differences among people in age, gender, race,

ethnicity, religion, sexual orientation,socioeconomic background,

capabilities/disabilities and in the thought process.

.

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CULTURAL DIVERSITY IN WORKPLACE

Workplace diversity refers to the variety of

differences between people in an organization.

That sounds simple, but diversity encompasses

race, gender, ethnic group, age, personality,

cognitive style, tenure, organizational function,

education, background and more

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What Do We Mean By Managing

Diversity?

Amanagement system which incorporates the

differences found in a multiculturalworkforce in a manner which

results in the highest level

of productivity for both the

organization and the

individual.

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Challenges of Diversity in the Workplace

o Communication

o Individual versus

Group Fairnesso Resistance to Change

o Resentment

o Group Cohesiveness

o Interpersonal Conflicto Retention

o Competition for

Opportunities

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Managing Diversity

in

the Workplace

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EEO (EQUAL EMPLOYMENT OPPORTUNITIES)

Equal Employment Opportunities (EEO) meanseliminating barriers to ensure that all employees are

considered for the employment of their choice and

have the chance to perform to their maximum potential.

EEO practices include:

o fairness at work,

o hiring based on merit and

o promotion based on talent.

It concerns all aspects of employment including

recruitment, pay and other rewards, career

development and work conditions

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Demonstrate the Following Behaviors

o Learn the professional aspirations of all team

members and support their efforts to achieve them.

o Create opportunities for highly talented

employees to be exposed to leaders who may not

otherwise interact with them.

o Create cross-functional & cross-cultural teams

o Volunteer for community projects that teach

tolerance, both directly and indirectly

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o Delegate fairly

o Communicate and support intolerance of

inappropriate and disrespectful behavior

o Evaluate performance objectively

o Consider individual needs when enforcing

company policies and guidelines

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ACTIONS THAT MAKES A DIFFERENCE

o Talk privately with each of your employees

oAsk your staff about their preferences

o Take your staff

to lunch and

discuss their

problems (if any)

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CULTURAL ISSUES THAT CAN DIVIDE USo Language Differences

o Differences in

Values and Etiquette

o Tone of voice

o Religion

o Superstition

o Pre assumptions

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SOLUTION TO CULTURALLY ROOTED

CONFLICTS

oAsk Questions

o Seeking Commonalities

o Do not project your own culture onto others

o Communicating Respect

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Diversity Rules: How to Interact with

Colleagues from Different Backgrounds

o Dont make assumptions

o Communicate appropriately

o Search for common ground

o Be aware of formal versus

informal work environments

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Benefits of Workplace Diversity

o Increased adaptability

o Broader service range

o Variety of viewpoints

o More effective execution

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MANAGING CULTURAL DIVERSITY AS A

COMPETITIVE ADVANTAGE :

The Main Arguments

o Resource acquisition argumento Marketing argument

o Creativity argument

o Problem solving argument

o Values argument

o Cost argument

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PRESENTED BY;PRESENTED BY;

GARIMA JAINGARIMA JAIN

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