'\iir l.i .itii;s 1 irri ,';:rsi U,Facrtlty sf Engineeririg

i-;u',:i13;- m'i'r+;ductipn Engineering llept

5*,';:*...;;*,"::r #;rgn:r reati r;n, 3a n *ary 2# fr 4

Yfo* He;Br]:;s?is'L;#s? ##E?sists Gf {10i Questicrrs i:: (U }}age

Atienrpt -tri Questions *^ --"-aolv, *rlq ,lijJGy 0*laai.lt ixlrr,,elt ry$ dl-!*,Js tl+l ibl;r C1. uel*r-rlt 6J[q fu;vl fe t+*

{. !-: VOuestior. 1:*ffi

berween preindustrial, industrial and postindrstrial Scieties with resrll to

thn $ilowing features: pre-Dominant activity and Standard of living measure. What

are thr, basic five features of the postindustrial soeiety or service society?

Stg$rg!'gg 2:Ilis,;uss in brief the aspect of volume of transactions in service industries showiug its

.:tYrct on the quality function.

auesfuL-X'*""ffi,*neity of output is one of the characteiristics of services. What does it mean?

1&&at aie factors affibuting to this charastellstic?

-6

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#w*#c#,e-&:T@ hffiprs#st: #a$${*fiIsr's contit*t

*3nsx?ffi*aei#g?s #fl s#rqrfue inr3ustries. [s.. t,=

", .:?f;,;aEi*EiS ?Li;{13'*

s*:"vi#* qffiffi3igyr:1

s*i] ir, i-:s-i* $' ?i-, l

*md *quipmerrt fo#s*d *r pff*Plt foas*d

r}:*re i 'relati*seslgip fu*fw**E} Bh*3* tqvq:

ryffi# ibe trv* hroad approaches to raising service i,xcdrrctiviiy, giving suitabi,:

ex*nirtlss

@gstt{rLH,'- ffi in brief the difference between: hmd, solt and hybrid teclnologies in service

;nrliilil;l eS.

gsss"Esir.7;f-n;fi1,,,,rle basic different approaches whic.h can be used in tlie rlesign r'f the service

dr:ii,,rll.r;-vs{s1a.. Discuss ttre basic features of only one ,rf these approach*n.

Qse$-fuqu,THti-ur* riie main obstacles to' the straigtit-for-w'ard iuliitrin:ent of the

!:iiii:ilgeffi*nt progtrams in the service business?

figsg.$trE-"1;*-A-r-gii'Os rr: the rnodern conrputerized menagem*irt lnfcrrrnalion systems' tttere itr;:

{r.{rl',illg tactc,rs that atfect the design and opereticn of these syst'erns.Define tlii'ee c.f.ii 1,,r,; . iltf:tnfS^

gaps model vrittr a s$ital)le diagrnm" Define each gap. I{ow

{xae#liei,i

It

s:i?j&*r'x F!1}fSj,R F€j.r!i?6?kaf.3$f.J&;'l] rlF;:#$tr*l