Final DPR_eDist Arunachal
Transcript of Final DPR_eDist Arunachal
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Submitted by Submitted To
Department of Information
Technology,
Govt. of Arunachal Pradesh
Detailed Project Report
E-District Statewide Roll out Project
Arunachal Pradesh
Wipro Consulting Services: Confidential
GOVERNMENT OF ARUNACHAL PRADESH
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Table of Contents
Section-1: BACKGROUND & OTHER BASIC INFORMATION....................................... 4
1.1 Title of the Project ........................................................................................................................ 4
1.2 Pilot or Rollout.............................................................................................................................. 4
1.3 Project Initiator details ................................................................................................................ 4
1.4 State Designated Agency details ................................................................................................. 6
1.5 Location of Project Implementation:........................................................................................... 6
1.6 LIST OF ACRONYMS ...................................................................................................................... 7
Section-2: Executive Summary .............................................................................................. 8
2.1 DETAILS OF THE STAKEHOLDERS ................................................................................................. 8
2.2 Highlight efficiencies envisaged to be enhanced for the services............................................ 122.3 Details of locations to be covered for state wide rollout......................................................... 15
2.4 PROJECT ACTIVITIES AND TIMELINE .......................................................................................... 19
2.5 TOTAL PROJECT COST ................................................................................................................. 24
Section-3: State Information ................................................................................................ 25
3.1 DETAILS OF THE DISTRICTS ......................................................................................................... 25
3.2 OFFICERS INVOLVED IN PROCESSING THE SELECTED SERVICES IN THE DISTRICT.................... 30
3.3 DETAILS OF DEGS ........................................................................................................................ 34
3.4 DETAILS OF STATE E-GOVERNANCE INITIATIVES....................................................................... 35
3.4.1 SDC ...................................................................................................................................... 35
3.4.2 CSC ...................................................................................................................................... 36
3.4.3 SWAN .................................................................................................................................. 37
3.4.4 SSDG .................................................................................................................................... 41
3.4.5 Other State MMPs .............................................................................................................. 43
3.4.6 Status of SeMT .................................................................................................................... 43
3.4.7 Status of any other e-Governance initiatives in the state................................................ 44
3.4.8 Status of data digitization in the each district .................................................................. 45
3.4.9 Status of Manual / electronically enabled Transactions District wise............................. 46
Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL ............................................. 47
4.1 STAKEHOLDER ANALYSIS............................................................................................................ 47
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4.2 SERVICES AND SERVICE LEVELS.................................................................................................. 55
4.3 IMPLEMENTATION STRATEGY ................................................................................................... 57
4.4 Key Activities .............................................................................................................................. 59
4.4.1 Hardware Assessment ....................................................................................................... 59
4.4.2 Site Preparation .................................................................................................................. 64
4.4.3 Data Digitization ................................................................................................................. 69
4.4.4 Connectivity ........................................................................................................................ 71
4.4.5 Training ............................................................................................................................... 74
4.4.6 Awareness & Communication............................................................................................ 76
4.4.7 State Program Management Unit...................................................................................... 77
4.4.8 Support Service................................................................................................................... 78
4.4.9 Application Development & Support ................................................................................ 81
4.4.10 Seed Money to DeGS .......................................................................................................... 82
4.4.11 STQC testing ........................................................................................................................ 82
4.4.12 Impact Assessment ............................................................................................................. 83
4.5 Other Details............................................................................................................................... 84
4.5.1 Architecture Framework & Standards............................................................................... 84
4.5.2 Network Architecture......................................................................................................... 86
4.5.3 Conformance to security standards on data, network, software, etc.............................. 89
4.5.4 Conformance to technological standards.......................................................................... 90
4.5.5 Mechanism for ensuring compliance to service levels..................................................... 99
4.5.6 Public Awareness Campaign, Citizen Feedback Mechanism............................................ 99
4.5.7 Details of Monitoring, Evaluation and Assessment........................................................ 102
4.6 PROJECT RISKS & MITIGATION MEASURES ............................................................................. 106
4.6.1 Risk Analysis: .................................................................................................................... 106
4.6.2 Mitigation Plan: ................................................................................................................ 108
Section-5: OPERATION AND MAINTENANCE PHASE ............................................................ 110
5.1 REVENUE MODEL TO SUSTAIN O&M PHASE........................................................................... 110
5.2 Projected Revenue: District Wise ............................................................................................ 111
5.3 Projected Operational Expenses.............................................................................................. 112
5.4 Proposed Institutional arrangement for Operations & Maintenance Phase......................... 114
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Section-1: BACKGROUND & OTHER BASIC INFORMATION
1.1 Title of the Project
Detailed Project Report for State Wide Roll out of e-District Project, Government of Arunachal
Pradesh
1.2 Pilot or Rollout
This project is the Rollout of the e-District Project in all the seventeen district of the Arunachal
Pradesh.
1.3 Project Initiator details
a) Department/ Ministry initiating the project
The project is an initiative of Department of information technology, Government of India under
the NeGP, and is a Mission Mode Project.
b) Background of the department/ ministry
The Department of information technology, Government of India works with the visionof: e-
Developmentof India as the engine for transition into a developed nation and an empoweredsociety
The mission of the departmentis e-Development of India through multi pronged strategy of e-
Infrastructure creation to facilitate and promote e-governance, promotion of Electronics &
Information Technology- Information Technology Enabled Services (IT-ITeS) Industry, providing
support for creation of Innovation / Research & Development (R&D), building Knowledge
network and securing India's cyber space
The department works with the following objectives:
e-Government: Providing e-infrastructure for delivery of e-services. e-Industry:Promotion of electronics hardware manufacturing and IT-ITeS industry.
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e-Innovation / R & D: Providing Support for creation of Innovation Infrastructure inemerging areas of technology.
e-Education:Providing support for development of e-Skills and Knowledge network. e-Security:Securing India's cyber space.
Under the e-Governance, the department has initiated the National eGovernance Plan (NeGP)
which is in pursuance of introducing e-Governance on a massive scale as enunciated in the
National Common Minimum Programme. The vision of NeGP aims to Make all Government
Services accessible to the common man in his locality, through common service delivery outlets
and ensure efficiency, transparency and reliability of such services at affordable costs to realize
the basic needs of the common man
To realize this vision, 27 Central, State and Integrated Mission Mode Project (MMPs) along with8 support components have been identified and approved by Cabinet under NeGP, to enable
and facilitate rapid introduction of e-Governance in the country, with focus on service delivery.
As per the implementation strategy, an identified line Ministry/Department would define the
service and service levels of their respective MMPs and develop detailed guidelines for achieving
the same. e-Districtis 1 of the 27 Mission Mode Projects under NeGP under the Department of
IT, GoI. e-District aims at providing support to the basic administrative unit i.e. District
Administration to enable content development of G2C services, which would optimally
leverage and utilize the three infrastructure pillars i.e. SWAN, SDC and CSC, to deliver services to
the citizen at his doorstep.
A core list of six categories of services has been identified at the national level, namely
Certificates, Government Dues and Recovery, Revenue Court Cases, RTI/ Grievances Cases,
Social Security and Public Distribution System. In addition, four service categories have been
identified includingEducation, Health, Transport and Police. Front ends can be maintained at
e-district portal once these departments back end computerization is over.
c) Contact details:
Address: Ministry of Communication & Information Technology (Govt. of India) Electronics
Niketan, 6, CGO Complex, Lodhi Road, New Delhi: 11003
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1.4 State Designated Agency details
a) Name of the State Designated Agency :State Council for IT and e-Governance (Department of
Information Technology), Govt. of Arunachal Pradesh
b) Date of Establishment (if applicable):
c) Name and Job Title of the key contact person: Mr. S. De Sarkar, Director (IT) , State Council for
IT and e-Governance (Department of Information Technology), Itanagar, Arunachal Pradesh
d) Contact details :
Address : State Council for IT and e-Governance (Department of InformationTechnology), Govt. of Arunachal Pradesh, ESS- Sector, Maung-Phi Complex, Itanagar,
791113
Fax : 0360-2290833 Landline : 0360-2212934 Email : [email protected]
1.5 Location of Project Implementation:
The e-District project will be implemented in sixteen District of the state of Arunachal Pradesh covering
all the DC offices, ADC (HQ), SDO, Circle (HQ) and BDO offices. Thee detail list of office locations have
been provided in subsequent sections.
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1.6 LIST OF ACRONYMS
S.No. Term Definition
1. ATR Action Taken Report2. BDO Block Development Officer3. BPR Business Process Re- Engineering4. CO Circle Officer5. CSC Common Service Center6. DC Deputy Commissioner7. DIO District Informatics Officer8. DIT Department of Information Technology9. DM Disaster Management10.
G2B Government to Business
11. G2C Government to Citizen12. G2G Government to Government13. GoM Government of Arunachal Pradesh14. GoI Government of India15. ICT Information, Communication & Technology16. LAN Local Area Network17. MCIT Ministry of Communication and Information Technology18. MMP Mission Mode Project19. NeGP National e-Governance Plan20. OBC Other Backward Classes21. PDS Public Distribution Services22. RC Ration Card23. RFP Request for Proposal24. SC Scheduled Caste25. SDC State Data Center26. ST Scheduled Tribe27. VC Village Council
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Section-2: Executive Summary
2.1DETAILS OF THE STAKEHOLDERS
Anybody who is affected by or can influence the programme/ project is called a stakeholder. The
process of stakeholder identification/ interaction typically results in improved project effectiveness,
efficiency, equity, sustainability, transparency and accountability. All the relevant stakeholders
associated with the project are displayed in the below given diagram.
1. Departments of IT, Govt. ofIndia
2. State Government
1. DistrictAdministration2. State Designated Agency
3. District e-Governance Society
1.Consultant
2. Implementing Agency
3. Project Assessment Partner Citizens
e-District
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Stakeholder
Group/Name
Roles & Responsibilities
Department of
Information
Technology (DIT),
GoI
a Frame and Issue Guidelinesb Receive and appraise proposals from the Statec Formation of Project Management Group (EPMG) to assist DIT in monitoring
and assessing achievements by states
d Provide technical assistance to the Statee Empanelment of consultants and IAf Support state/nodal agency in getting guidance /assistance technical or
otherwise.
The State
Government a Identify a State Designated Agency (SDA) and a State Nodal Officer torepresent the State
b To enter into necessary MoUs/agreements with DIT/other centralagencies/service providers for funding, defining service levels for identified
services, ensuring service level adherence, implementation and sustainability
of the pilot project and subsequent state wide rollout.c Issue instructions and ensure formation of District e-Governance Society in
the Districts.
d Provide State Financial Support as required /envisaged under the projecte Provide Infrastructure and other support to the State Designated Agency
(SDA)
f Take appropriate steps for legal changes required in implementing BPR foridentified services
g To identify the project champion and ensuring complete involvement of theproject champion from start to the finish of the project
District
Administration
To provide close tie-ups with all the stakeholders in the project, to provide
commitment and support, help to bring-in the process changes and overallguidance to the project.
State Designated
Agency a Synchronize roll out of e-District with e-form, SSDG, State Portal, CSC,SWAN, SDC and receive and manage funds to ensure timely fund flow to
implementing agencies
b Coordinate and facilitate interactions between the project implementationpartners/consultants, State Government Departments, District
Administration
c Enable creation of a comprehensive State package for e-District and othertechnical support. Facilitate integration of the existing ICT enabled and other
Government Schemes into the e-District
d Facilitate administrative readiness and e-readiness of the Districte Facilitate selection of ISA and application Developer under the guidance of
State Project Committee / Apex Committee
f Draw up a comprehensive user charges policy and a sustainable road map forthe e district project for approval of the State Government.
District e-
Governance
Society (DeGS)
a Ensure close linkages and coordination amongst the various stakeholders inthe Project at field level.
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Stakeholder
Group/Name
Roles & Responsibilities
b Provide overall guidance to the Project partners at District levelc Work closely with the ISA and Application Developer to undertake the field
work, comprehend the requirements, document the observations, prepare
roadmap, redesign the processesd Build capacity of the staff at various levels of the district administration. Workclosely with the technical solution provider for developing and customizing
the software, implement the technical solution
e To manage, supervise and implement backend computerization of partnerDepartments/Agencies
f Support the Common Services Centers (CSCs), throughout the District forproviding G2C services as per the Service Level Agreements between
Departments/ SDA for CSCs and the Service Center Agency.
g Collect user charges as fixed by the State Government and keep auditedaccounts of the same.
h Take all publicity measures and campaigning through media like TV, radio,newspaper, conferences, seminars, public meetings, banners and posters
i Ensure delivery of services in the long termj Ensure an effective transaction-based revenue sharing arrangement during
the Operation and Maintenance phase among all Stakeholders
Project
Consultants a Design an efficient and effective end to end service delivery processb Study the capacity building requirements and help create a facility for
development of capacity including preparation of Change Management &
Training plans, legal changes and draft Government Orders for the services
identified under e-district
c Suggest the functional requirements for the application, based on the BPRand review the System Requirement Specification (SRS) and System DesignDocuments (SDD) for the application development and submit their
observation to the State Designated Agency.
d Facilitate in conducting the User Acceptance Test (UAT). UAT is to beconducted by the Implementing Agency. Final sign off need to be given by the
Users.
e Supervise and assist the STQC for acceptance testing of the applicationf To assist State in the selection of System Integrator (Implementation Agency)
from the DIT, GOI empanelled list.
g To supervise the installation, commissioning of IT infrastructure at CentralServer Location and also at each district location. After the installation of
infrastructure Consultant would submit their report to the District Nodal
officer/collector. Final acceptance is to be given by the District Nodal
Officer/District Collector.
h Prepare RFP for Statewide rollout including works of Data Entry and Sitepreparation.
i To provide one dedicated manpower at each district for project coordinationfor 3 years.
j To supervise the rollout.k To design the post implementation guidelines including defining the role and
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Stakeholder
Group/Name
Roles & Responsibilities
responsibilities of Joint Entity (PPP option) and its stake holders for Operation
and Maintenance phase.
l To handover the project to the above state Joint Entity.SystemIntegrator/
Implementation
Agency
a Software Development including development of UAT procedures and testcases.
b Procurement and commissioning of IT infrastructure,c Site preparation, data digitization and deployment of application in State
Data Centre.
d User Traininge Rollout in the Districtf Interface with front end delivery centres for applications go liveg Provide application and system support in SDC for eDistricth Provide help desk support during and after implementationi Provide hand hold support after implementation at district level
ProjectAssessment
Partner
To carry out the field study in order to assess the impact of e delivery and givefeedback about the impediments and difficulties in the accessing the services and
information
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2.2Highlight efficiencies envisaged to be enhanced for the services
A problem or issue refers to any situation or matter that poses to be difficult for the Citizens, Businesses
or Government in the process of obtaining services. The specific problem(s) or issue(s) faced by Citizens,
Businesses or Governments that would be addressed by means of provision of improved services
through this proposed project are:
a) Unable to get easy access to government services for a common manb) Unable to get real time update on the status of the services requested by a common manc) Unavailability of a central data repository for the government resulting in delivery of services to
a citizen in an inefficient manner
d) Unavailability of instant MIS reports at various levels of governmente) Absence of a mechanism to control fraudulent practices adopted by citizens
Following table describes the efficiencies proposed for the services to be taken in e-District initiative in
the state of Arunachal Pradesh.
Sl No. Service Categories SubServices Existing Service
Level
Proposed Service
Level
1 Certificates 1) Identity Card Minimum 7 days Maximum 2-3 days
2) Income Certificates Minimum 7 days Maximum 2-3 days
3) Permanent Resident
Certificates
Minimum 7 days Maximum 2-3 days
4) Temporary Resident
Certificates
Minimum 7 days Maximum 2-3 days
5) Caste Certificates (ST) Minimum 7 days Maximum 2-3 days
6) Permanent Inner Line
Pass (ILP)
Maximum 7 days Maximum 2-3 days
7)Temporary Inner Line Pass
(ILP)
Maximum 3 days Maximum 2-3 days
8) Domicile Certificates Maximum 7 days Maximum 2-3 days
9) Gapping Certificate Minimum 7 Days Maximum 2-3 days
10)Birth Certificate Maximum 7 days Maximum 2-3 days
11)Death Certificate Maximum 7 days Maximum 2-3 days
12)Issuance of Employment
card
Maximum 21 days Maximum 7-8 days
13)Marriage Certificate Maximum 7 days Maximum 2-3 days
14)Character Certificate Maximum 3-4 days Maximum 1 days
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15)Medical Fitness
Certificate
Maximum 7 days Maximum 2-3 days
2 Land Management 1) Issuance of the Land
Possession Certificate
Minimum 20-25
days
Maximum 7-10
days
2) Issuance of the Land
Allotment Certificate
Minimum 20-25
days
Maximum 7-10
days
3) Issuance of the
Mortgage Certificate
Minimum 20-25
days
Maximum 7-10
days
4) Tax Collection
Certificate
Minimum 20-25
days
Maximum 2-3 days
5) Generation of Notice for
Default
Minimum 20-25
days
Maximum 7-10
days
6) Property Deed Certificate Minimum 20-25
days
Maximum 7-10
days
3 Social Welfare 1. Old Age Pension Maximum 7 days Maximum 2-3 days2. Family Benefit Scheme Maximum 14 days Maximum 2-3 days
3. Disability Certificate Maximum 14 days Maximum 2-3 days
4 RTI/Grievances
Services
1) Providing information Maximum 7 days Maximum 2-3 days
2) Grievance and
Complaints related services
Maximum 7 days Maximum 2-3 days
5 Arms license 1) Issue of New License Minimum 7-14
days after getting
police verification
report.
Maximum 2-3 days
2) Issue of Duplicate /
Modification of License
Minimum 7-14
days
Maximum 2-3 days
3) Renewal of License Minimum 7-14
days
Maximum 2-3 days
6 PDS 1) Addition of Name Minimum 14 days Maximum 2-3 days
2) Deletion of Name Minimum 14 days Maximum 2-3 days
3) Change of Address Minimum 14 days Maximum 2-3 days
7 Issuance of Trade
License
1) Application for new
Trade License
Minimum 7 days Maximum 2-3 days
2) Renewal of Trade
License
Minimum 7 days Maximum 2-3 days
3) Inclusion of Items Minimum 7 days Maximum 2-3 days
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4) Deletion of Items Minimum 7 days Maximum 2-3 days
8 Election 1) Application for New
Name
Maximum 7 days Maximum 2-3 days
2) Application for Deletion
of Name
Maximum 7 days Maximum 2-3 days
3) Application for
Correction of field
Maximum 7 days Maximum 2-3 days
4) Application for
Transposition
Maximum 7 days Maximum 2-3 days
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2.3Details of locations to be covered for state wide rollout
The project will be implemented across all districts in Arunachal Pradesh which includes the respective DC offices and rest of the locations
mentioned in the following table:
Sl.No Name of the
DC Office
ADC HG SDO office EAC HQ Circle HQ BDO Office
1. Tawang 1. Jang2. Lumla 1. Mukto2. Thingbu
3. Zemithang4. Dudhnagar5. Kitpi6. Bongkhar7. Lhou
1. Tawang2. Lumla3. Jang4. Mukto5. Kitpi6. Zemithang
2. West
Kameng
1. Singchung2. Dirang3. Thrizno4. Kalagtang
1. Rupa 1. Bhalukpong2. Nafra 1. Jamir2. Balemu
3. Thembang4. Shergaon5. Kamengbari-Delmara
1. Dirang2. Thrizino3. Kalaktang4. Nefra5. Singchung
3. East Kameng 1. Seijosa2. Chayngtajo
1. Pakke-Kesang2. Bameng3. Bana (Direct)
1. Lada2. Sewa3. Pipu-Dipu4. Khenewa5. Richukrong6. Veo7. Dissang-Passo8. Gyawe Purang9. Passa Valley
1. Seppa2. Bameng3. Chayang-Tajo4. Pakke-Kessang5. Bana6. Pipu7. Seijosa8. Khenewa
4. Papum Pare 1. Sagalee 1. Kimin2. Balijan3. Doimukh4. Mengio
1. Leporinag2. Toru3. Taraso4. Sangduo
1. Doimukh2. Sagalee3. Mengio4. Balijan
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5. Kakoi6. Gumto7. Sil Sango8. Parang
5. Kimin
5. Capital
Complex
1. Itanagar2. Naharlagun 1. Banderdewa
6. Lower
Subansiri
1. Raga2. Yachuli 1. Pistana2. Dollugmukh
3. Kamporijo4. Yazali5. Old Ziro6. Deed
1. Ziro-I2. Yachuli3. Raga
7. Kurung
Kumey
1. Pania2. Nyapin3. Tali4. Patuk
1. Palin2. Changbang3. Sangram4. Sarli5. Damin6. Parsi-Parlo7. Phassang8. Yangte9. Gangte10.Pipsorang11.Tarak-Lengde
1. Palin2. Chambang3. Nyapin4. Damin5. Koloriang6. Tali7. Sangram8. Sarli9. Pipsorang10.Parsi Parlo
8. Upper
Subansiri
1. Siyum (H.Q.at Kodokha)
1. Nacho2. Baririjo
1. Dumporijo 1. Taliha2. Giba3. Taksing4. Limekang5. Puchigeko6. Payeng7. Gusar8. Reer-Yapu9. Gite-Ripa
1. Daporijo2. Giba3. Dumporijo4. Taliha5. Nacho6. Siyum7. Baririjo8. Puchi Geku9. Lime King
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10.Maro9. West Siang 1. Mechuka
2. Basar3. Rumgong4. Yomcha5. Kamba
1. Likabali 1. Liromoba2. Gensi3. Tribin4. Tato5. Monigong6. Kayang
1. Payum2. Darak3. Kangku4. Pidi5. Jonolomoba6. New Daring7. Bagra8. Sibe9. Kombo
1. Along (West)2. Rumgong3. Basar4. Gensi5. Liromoba6. Kaying-Payum7. Mechuka8. Along (East)9. Manigaon10.Likabali11.Tirbin12.Darak
10. East Siang 1. Nari2. Boleng3. Mebo
1. Ruksin 1. Pangin2. Koyu3. Riga
1. Bilat2. Rebo-Perging3. New Seren4. Oyan5. Kora6. Kabang7. Namsing8. Yagrung
1. Pasighat2. Mebo3. Nari4. Pangin5. Ruksin6. Riga
11. Upper Siang 1. Tutung 1. Maryiang 1. Geku 1. Gelling2. Singa3. Jengging4. Palling5. Katan6. Migging7. Mopam(Adi Pasi)
1. Jengging2. Maryiang3. Yingkiong4. Tuting5. Geku6. Payingdem
12. Dibang
Valley
1. Anelih2. Etalin3. Mipi4. Aruzoo
1. Anini2. Anelih3. Etalin
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5. Dambuen13. Lower
Dibang
Valley
1. Hunli2. Dambuk 1. Deasli2. Kronli
3. Koronu4. Tinali (Paglam)5. Dambuen
1. Desali2. Roing3. Dambuk
14. Lohit (Tezu) 1. Namsai 1. Lekang(Mahadevpur)
2.
Chowkham
1. Wakro2. Sunpura3.
Paying4. Lathao
1. Tezu2. Namsai3.
Wakro4. Mahadevpur
5. Chowkham15. Anjaw
(Hawai)
1. Hayiliang 1. Kibithoo2. Changlagam3. Walong4. Manchal5. Goiliang6. Metengliang
1. Hayuliang2. Hawai3. Chaglagam4. Manchal
16. Changlang
(Changlang)
1. Miao2. Jairampur3. Bordumsa
1. Namgpong 1. Namtok2. Diyun3. Manmao4. Khimyong
1. Tikhak Remi Putok2. Vijaynagar3. Kharsang4. Yatdam5. Lyngok- Longti6. Renuk
1. Changlang2. Nampong3. Miao4. Bordumsa5. Khimiyang6. Manmao7. Diyum
17. Tirap
(Khonsa)
1. Deomali 1. Laju 1. Dadam2. Soha3. Chubam4. Borduria5. Katang
1. Namsang / Deomali2. Laju3. Khonsa
18 Longding 1. Kanubari 1. Pongchau2. Wakka3. Pumao4. Lawnu
1. Wakka2. Pongchau3. Kanubari4. Niausa
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2.4PROJECT ACTIVITIES AND TIMELINE
As per Section 8: Milestones & Time Linesof the Guidelines for National Rollout of e-District MMP
project time limit for implementation for those states which have been implementing pilot project shall
be two year from the date of issue of Administrative Approval by DIT which is applicable for the State of
Arunachal Pradesh as well. An indicative overall time frame is given below for all the key activities that
could be performed at various stages of the project. Some activities are to be taken care parallel in order
to adhere to the timely implementation of the project.
ACTIVITY GROUP ACTIVITIES TIMELINE In
Month
Project
Development
Approval of DPR by DIT, GoI T0
Selection of State PMU (Project Consultants) T1
Current State Assessment Study T1 + 2
BPR & Gap Assessment T1 + 4
Data Migration & Digitization Plan T1 + 5
Training & Change Management Plan T1 + 6
Issue of Government Orders T1 + 8
Functional Requirement Specifications (FRS) foradditional services
T1 + 7
RFP preparation and approval T1 + 10
Selection of System integrator T1 + 11
Project
Implementation
Approval of Software Requirement Specification (SRS) T1 + 13
Site preparation for e-District project T1 + 14
Hardware procurement & Commissioning T1 + 15
Customisation and Development of Software Application T1 + 17
Third party application audit by STQC T1+18
User Acceptance Testing of e-District application T1 + 19
Completion of Training & Change Management activities T1 + 19
Digitization of Historical data T1 + 20
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Following assumptions were taken into consideration while preparing the overall time frame for the
project.
a) As per Section 8: Milestones & Timelinesproject handover from State PMU to joint entity willbe during the Project Post Implementation Phase. Therefore after the implementation period 1
year is kept for the project handover from the Project Consultant to the Joint Entity
b) As per Section 6.8.2 . (G): System Implementation it is mentioned States need to ensure thatthe System Integrator be also made part of the Joint Entity to be formed for Post
Implementation O&M phase. Accordingly timeline for formation of Joint Entity is calculated
c) As per Section 6.7.2 Common RFP for Selection of System Integrator Both existing SystemIntegrators and new system Integrators will quote the rates with 3 years Support Cost including
Help Desk support at state level. Hence support period is calculated from the implementation
phase (2nd
year onwards) which will continue till the project closure. Timeline for Project closure
report from State Government to DIT is calculated accordingly.
Deployment of e-District application at SDC T1 + 22
Go-Live of e-District application T1 + 24
Project Post
Implementation
Constitution of Joint Entity for (O&M) of e-District project T1 + 25
Project handover from Project Consultant to Joint Entity T1 + 38
Citizen Satisfaction Survey 1 T1 + 32
Post Go-Live project assessment T1 + 38
Citizen Satisfaction Survey 2 T1 + 42
Project closure report from State Government to DIT T1 + 48
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Sl.No Project Activity Timeline of Activities in Months(M)
M
1
M
2
M
3
M
4
M
5
M
6
M
7
M
8
M
9
M
10
M
11
M
12
M
13
M
14
M
15
M
16
M
17
M
18
M
19
M
20
M
21
M
22
M
23
M
24
1 Selection of
State PMU
(Project
Consultants)
2 Current State
Assessment
Study
3 BPR & Gap
Assessment
4 Data Migration
& Digitization
Plan
5 Training &
Change
Management
Plan
6 Issue of
Government
Orders
7 Functional
RequirementSpecifications
(FRS) for
additional
services
8 RFP
preparation
and approval
9 Selection of
System
integrator
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10 Approval of
Software
Requirement
Specification
(SRS)
11 Site
preparation for
e-District
project
12 Hardware
procurement &
Commissioning
13 Customisation
and
Development
of Software
Application
14 Third party
application
audit by STQC
15 User
Acceptance
Testing of e-
Districtapplication
16 Completion of
Training &
Change
Management
activities
17 Digitization of
Historical data
18 Deployment of
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e-District
application at
SDC
19 Go-Live of e-
District
application
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2.5TOTAL PROJECT COST
All cost is in Rs. Lakhs
ITEM DESCRIPTION Year 1 Year 2 Year 3 Year 4 TOTALIT INFRASTRUCTURE
Hardware at District Level 1451.56 0 0 1451.56
Systems at SDC 175 0.00 0 0 175.00
Systems Support 0 24 24 24 72.00
Connectivity 0 406.69 0 0 406.69
APPLICATION SOFTWARE
Software for Pilot States 60 0 0 60
Third Party/ STQC Testing 35 0 0 35
Application Support 0 18 18 18 54
Training 285.6 0 0 0 285.6
Seed Money to eGov Society 170 0 0 0 170
Site Preparation 496.53 0 0 0 496.53
Data Digitization 893.69 0 0 0 893.69
PROGRAM & PROJECT MANAGEMENT
State Project Management Unit 77 77 77 0 231
Project Manager for 3 years 0 102 102 102 306
AWARENESS & COMMUNICATION
Awareness & Communication at State
Level
10 5 5 0 20
Awareness & Communication at District
Level
2.55 2.55
ASSESSMENT
Impact Assessment 0 0 7.5 7.5 15
CONTINGENCY
District:- 3% of Total Ditrict Level Cost 0 60.19 30.09 30.09 120.38
State (SDA):- 3% of Total State Level Cost 9.93 9.93 19.86
GRAND TOTAL 3666.862 702.81 263.56 181.60 4814.86
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Section-3: State Information
3.1 DETAILS OF THE DISTRICTS
Following is the detailed information about all the districts of State of Arunachal Pradesh where the Roll-out of the e-District
application will take place.
Sl
No.
Name of
District
Populatio
n (2001
Census
Data)
Area (in
Sq Kms
)
Name of all Offices
ADC HQ SDO HQ EAC HQ CO HQ Block HQ
1. Tawang 49950 2172 1. Jang2. Lumla 1. Mukto2. Thingbu
3. Zemithang4. Dudhnagar5. Kitpi6. Bongkhar7. Lhou
1. Tawang2. Lumla3. Jang4. Mukto5. Kitpi6. Zemithang
2. West
Kameng
87013 7422 1. Singchung2. Dirang3. Thrizno4. Kalagtang
1. Rupa 1. Bhalukpong2. Nafra
1. Jamir2. Balemu3. Thembang4. Shergaon5. Kamengbari
-Delmara
1. Dirang2. Thrizino3. Kalaktang4. Nefra5. Singchung
3. East
Kameng
78413 4134 1. Seijosa2. Chayngtajo
1. Pakke-Kesang2. Bameng3. Bana (Direct)
1. Lada2. Sewa3. Pipu-Dipu4. Khenewa5. Richukrong
1. Seppa2. Bameng3. Chayang-
Tajo
4. Pakke-
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6. Veo7. Dissang-
Passo
8. GyawePurang
9. Passa Valley
Kessang
5. Bana6. Pipu7. Seijosa8. Khenewa
4. Papum
Pare
176385 3462 1. Sagalee 1. Kimin2. Balijan3. Doimukh4. Mengio
1. Leporinag2. Toru3. Taraso4. Sangduo5. Kakoi6. Gumto7. Sil Sango8. Parang
1. Doimukh2. Sagalee3. Mengio4. Balijan5. Kimin
5. Capital
Complex
1. Itanagar2. Naharlagun 1. Banderdewa
6. Lower
Subansiri
82839 3508 1. Raga2. Yachuli 1. Pistana2. Dollugmu-
kh
3. Kamporijo4. Yazali5. Old Ziro6. Deed
1. Ziro-I2. Yachuli3. Raga
7. Kurung
Kamey
89717 6040 1. Pania2. Nyapin3. Tali4. Patuk
1. Palin2. Changbang3. Sangram4. Sarli5. Damin6. Parsi-Parlo7. Phassang8. Yangte9. Gangte
1. Palin2. Chambang3. Nyapin4. Damin5. Koloriang6. Tali7. Sangram8. Sarli9. Pipsorang
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10.Pipsorang11.Tarak-
Lengde
10.Parsi Parlo
8. Upper
Subansiri
83205 7032 1. Siyum (H.Q.at Kodokha)
1. Nacho2. Baririjo
1. Dumporijo 1. Taliha2. Giba3. Taksing4. Limekang5. Puchigeko6. Payeng7. Gusar8. Reer-Yapu9. Gite-Ripa10.Maro
1. Daporijo2. Giba3. Dumporijo4. Taliha5. Nacho6. Siyum7. Baririjo8. Puchi Geku9. Lime King
9. West Siang 112272 8325 1. Mechuka2. Basar3. Rumgong4. Yomcha5. Kamba
1. Likabali 1. Liromoba2. Gensi3. Tribin4. Tato5. Monigong6. Kayang7.
1. Payum2. Darak3. Kangku4. Pidi5. Jonolomoba6. New Daring7. Bagra8. Sibe9. Kombo
1. Along(West)
2. Rumgong3. Basar4. Gensi5. Liromoba6. Kaying-
Payum
7. Mechuka8. Along
(East)9. Manigaon10.Likabali11.Tirbin12.Darak
10. East Siang 99019 3603 1. Nari2. Boleng3. Mebo
1. Ruksin 1. Pangin2. Koyu3. Riga
1. Bilat2. Rebo-
Perging
3. New Seren4. Oyan5. Kora
1. Pasighat2. Mebo3. Nari4. Pangin5. Ruksin6. Riga
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6. Kabang7. Namsing8. Yagrung
11. Upper
Siang
35289 6590 1. Tutung 1. Maryiang 1. Geku 1. Gelling2. Singa3. Jengging4. Palling5. Katan6. Migging7. Mopam
(Adi Pasi)
1. Jengging2. Maryiang3. Yingkiong4. Tuting5. Geku6. Payingdem
12. Dibang
Valley
7948 9129 1. Anelih2. Etalin3. Mipi4. Aruzoo5. Dambuen
1. Anini2. Anelih3. Etalin
13. Lower
Dibang
Valley
53986 3900 1. Hunli2. Dambuk 1. Deasli2. Kronli
3. Koronu4. Tinali
(Paglam)
5. Dambuen
1. Desali2. Roing3. Dambuk
14. Lohit
(Tezu)
145538 5212 1. Namsai 1. Lekang(Mahadevpur)
2. Chowkham1. Wakro2. Sunpura3. Paying4. Lathao
1. Tezu2. Namsai3. Wakro4. Mahadevp
ur
5. Chowkham15. Anjaw
(Hawai)
21089 6190 1. Hayiliang 1. Kibithoo2. Changlagam3. Walong4. Manchal5. Goiliang6. Metenglian
1. Hayuliang2. Hawai3. Chaglagam4. Manchal
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g
16. Changlang 147951 4662 1. Miao2. Jairampur3. Bordumsa
1. Namgpong 1. Namtok2. Diyun3. Manmao4. Khimyong
1. Tikhak RemiPutok
2. Vijaynagar3. Kharsang4. Yatdam5. Lyngok-
Longti
6. Renuk
1. Changlang2. Nampong3. Miao4. Bordumsa5. Khimiyang6. Manmao7. Diyum
17. Tirap
(Khonsa)
111997 2362 1. Deomail 1. Laju 1. Dadam2. Soha3. Chubam4. Borduria5. Katang
1. Namsang /Deomali
2. Laju3. Khonsa
18 Longding 1. Kanubari 1. Pumao2. Pongchau3. Wakka4. Lawnu
1. Wakka2. Pongchau3. Kanubari4. Niausa
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3.2 OFFICERS INVOLVED IN PROCESSING THE SELECTED SERVICES IN THE
DISTRICT
Sl No. Service Categories SubServices OFFICERSDESIGNATION
OFFICE LOCATION
1 Certificates 1) Identity Card Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
2) Income Certificates Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
3) Permanent Resident
Certificates
Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
4) Temporary Resident
Certificates
Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
5) Caste Certificates (ST) Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
6) Permanent Inner Line
Pass (ILP)
Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
7)Temporary Inner Line Pass(ILP)
Receiving Clerk,Forwarding Clerk,
Branch Officer, DC
DC Office
8) Domicile Certificates Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
9) Gapping Certificate Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
10)Birth Certificate Receiving Clerk,
Forwarding Clerk,District Statistical
Officer
DC Office
11)Death Certificate Receiving Clerk,
Forwarding Clerk,
District Statistical
Officer
DC Office
12)Issuance of Employment Receiving Clerk, DC Office
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card Forwarding Clerk,
District Employment
Officer
13)Marriage Certificate Receiving Clerk,
Forwarding Clerk,
District Marriage
officer
DC Office
14)Character Certificate Receiving Clerk,
Forwarding Clerk,
DC
DC Office
15)Medical Fitness
Certificate
Receiving Clerk,
Forwarding Clerk,
District Medical
Officer
DC Office
2 Land Management 1) Issuance of the Land
Possession Certificate
Receiving Clerk,
Forwarding Clerk,
Branch Officer(LRSO), DC
DC Office
2) Issuance of the Land
Allotment Certificate
Receiving Clerk,
Forwarding Clerk,
Branch Officer
(LRSO), DC
DC Office
3) Issuance of the
Mortgage Certificate
Receiving Clerk,
Forwarding Clerk,
Branch Officer
(LRSO), DC
DC Office
4) Tax CollectionCertificate
Receiving Clerk,Forwarding Clerk,
Branch Officer
(LRSO), DC
DC Office
5) Generation of Notice for
Default
Receiving Clerk,
Forwarding Clerk,
Branch Officer
(LRSO), DC
DC Office
6) Property Deed Certificate Receiving Clerk,
Forwarding Clerk,
Branch Officer(LRSO), DC
DC Office
3 Social Welfare 1. Old Age Pension Receiving Clerk,
Forwarding Clerk,
District Social
Welfare Officer
(CDPO)
DC Office
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2. Family Benefit Scheme Receiving Clerk,
Forwarding Clerk,
District Social
Welfare Officer
(CDPO)
DC Office
3. Disability Certificate Receiving Clerk,
Forwarding Clerk,
District Social
Welfare Officer
(CDPO)
DC Office
4 RTI/Grievances
Services
1) Providing information Receiving Clerk,
Forwarding Clerk,
Branch Officer
(LRSO), DC
DC Office
2) Grievance and
Complaints related services
Receiving Clerk,
Forwarding Clerk,
Branch Officer
(LRSO), DC
DC Office
5 Arms license 1) Issue of New License Receiving Clerk,
Forwarding Clerk,
Branch Officer
(Judicial), DC
DC Office
2) Issue of Duplicate /
Modification of License
Receiving Clerk,
Forwarding Clerk,
Branch Officer
(Judicial), DC
DC Office
3) Renewal of License Receiving Clerk,
Forwarding Clerk,
Branch Officer
(Judicial), DC
DC Office
6 PDS 1) Addition of Name Receiving Clerk,
Forwarding Clerk,
District FCS Officer
DC Office
2) Deletion of Name Receiving Clerk,
Forwarding Clerk,District FCS Officer
DC Office
3) Change of Address Receiving Clerk,
Forwarding Clerk,
District FCS Officer
DC Office
7 Issuance of Trade
License
1) Application for new
Trade License
Receiving Clerk,
Forwarding Clerk,
DC Office
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Branch Officer, DC
2) Renewal of Trade
License
Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
3) Inclusion of Items Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
4) Deletion of Items Receiving Clerk,
Forwarding Clerk,
Branch Officer, DC
DC Office
8 Election 1) Application for New
Name
Receiving Clerk,
Forwarding Clerk,
Electoral
Registration Officer
DC Office
2) Application for Deletion
of Name
Receiving Clerk,
Forwarding Clerk,
Electoral
Registration Officer
DC Office
3) Application for
Correction of field
Receiving Clerk,
Forwarding Clerk,
Electoral
Registration Officer
DC Office
4) Application for
Transposition
Receiving Clerk,
Forwarding Clerk,Electoral
Registration Officer
DC Office
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3.3 DETAILS OF DEGS
The Arunachal Pradesh has Sixteen districts where the e-District implementation project to be taken up.
The DeGS in all the district has already been formed. Following are the members of the DeGS.
Representatives Position
DC Chairman
ADC Convener
DIO, NIC Member
DDSC Member
GM (BSNL) Member
Director (Education Member
Project Director Member
DMO Member
Other District Specific Official (To be
chosen by District)
Member
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3.4 DETAILS OF STATE E-GOVERNANCE INITIATIVES
3.4.1 SDC
SDC is envisioned as the Shared, reliable and secure infrastructure services centre for hosting and
managing the e-Governance Applications of State and its constituent departments. SDC is envisaged to
establish a robust infrastructure to enable the Government to deliver the services quickly and effectively
to its stakeholders. The proposed State Data Centre, connected to the State Wide Area Network
(SWAN), shall provide the access to the e-Governance applications & Services to Government employees
through Intranet and to the citizens through public Internet/CSCs etc. Through such a Shared Service
Centre implemented and managed by a competent Implementation Agency, the individual departments
can focus more on the service delivery rather than on the issues surrounding the Infrastructure.
Arunachal State Data Center (MSDC) is to be established under NeGP for storing all kinds of information
relating to Government. This project is to be implemented through State Council for IT and e-
Governance (Department of Information Technology), Govt. of Arunachal Pradesh over a period of 5
years. The Request for Proposal (RFP) for the selection of Implementation Agency has been approved by
the DIT, Govt. of India and the RFP will be soon published in leading Daily news papers. The site for SDC
has been selected in the State Council for IT and e-Governance (Department of Information Technology),
Govt. of Arunachal Pradesh, owned by the state Govt.
Status of SDC Status of DRS Likely date of
commissioning
Whether SDC has adequate space
and IT resources for eDistrict project
The RFP for the
selection of
implementation
partner is
Approved and
the RFP will be
published
shortly
The work is
yet to be
initiated
The project
duration of the
project is 34
months from
the date of
commencement
The envisaged SDC will have
adequate space and IT resources for
e-District project.
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3.4.2 CSC
The CSC project has been initiated for which the State Council for IT and e-Governance under
Department of Information Technology, Govt. of Arunachal Pradesh has been nominated as the StateDesignated Agency and M/s Calance S/w is responsible for implementing the project in the state. The
present status of CSC implementation is as below. It may be noted that out of sixteen districts, seven
districts have 70 percent CSC operational and as per the Department of IT, Govt. of Arunachal Pradesh,
another five district will achieve the same in another three months.
State District Commissioned CSC Registered CSC
As on 31st
July 2011
ArunachalPradesh
Anjaw 1 0Changlang 14 11
Upper Dibang Valley 1 0
East Kameng 8 1
East Siang 19 15
Kurung Kumey 5 1
Lohit 18 16
Lower Dibang Valley 10 7
Lower Subansiri 13 11
Papumpare 27 22
Tawang 6 3
Tirap 11 5
Upper Siang 6 3
Upper Subansiri 11 4
West Kameng 19 13
West Siang 18 8
Total 187 120
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3.4.3 SWAN
The Department of IT proposed to establish Arunachal State Wide Area Network under NEGP which will
interconnect all the Blocks, Sub-Divisions, Districts, and State capital through high speed data
communication line. This project is being implemented in PPP model over a period of 5 years.. The
Selection of Network Operator in BOOT Model for Arunachal SWAN has been completed and the work is
already started. The SHQ at Itanagar and all the sixteen District Head quarter POP barring one is already
live . The status of BHQ implementation is stated below.
Sl.
No.
Name
of
Districts
BLOs Type of
Connectivity
BSNL Connectivity
(LL/BB/VSAT)
Installation
1
PapumPare
Sagalee LL LL Installed
2 Balijan LL LL Installed3 Kimin LL LL Installed & commissioned
4 Doimukh LL LL Installed & commissioned
5 Mengio VSAT NA Installed
6 Leporiang VSAT NA Installed
7 Toru VSAT LL Installed
8 Banderdewa LL LL Installed & commissioned
9 Taraso VSAT NA Installed
10
EastSiang
Boleng LL LL Not installed
11 Ruksin LL LL Installed & commissioned
12 Nari LL LL Not installed
13 Mebo LL LL Installed14 Pangin LL LL Not installed
15 Riga VSAT LL Not installed
16 Bilat LL LL Installed
17 Koyu VSAT NA Not installed
18 Rebo-Perging VSAT NA Not installed
19 Sille Oyan LL LL Installed & commissioned
20 New-Seren VSAT NA Installed & activated
21
LowerDibangVa
lley
Dambuk LL RM Installed
22 Hunli LL NA Installed
23 Desali VSAT NA Not installed(Repeated
site)24 Roiing LL LL Installed
25 Dambuk LL NA Not installed(Repeated
site)
26 Koronu VSAT NA Installed & activated
27 Desali VSAT NA Not installed
28 Paglam VSAT NA Installed
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29 Kronli VSAT NA Not installed
30
Lohit
Namsai LL LL Installed & commissioned
31 Lekang LL LL Installed
32 Wakro LL LL Installed & commissioned
33 Chowkham LL LL Installed & commissioned
34 Piyong LL LL Installed
35 Sunpura LL LL Installed
36 Lathao LL LL Installed
37
Anjaw
Hayuliang LL VSAT Installed
38 Goiliang LL VSAT Not installed
39 Chagalagaon LL VSAT Not installed
40 Kibithoo LL VSAT Installed
41 Wallong LL VSAT Installed
42 Manchal LL VSAT Not installed
43
Chang
lang
Miao LL LL Installed
44 Bordumsa LL VSAT Installed
45 Nampong LL LL Installed
46 Jairampur LL LL/BB Installed
47 Namtok LL VSAT Installed
48 Khimiyang LL VSAT Installed
49 Tikhak Remi
Putok
LL VSAT Not installed
50 Vijoynagar LL VSAT Not installed
51 Manmao LL VSAT Installed
52 Kharsang LL LL Installed
53 Diyun LL LL Installed
54 Yatdam LL VSAT Installed
55
Tirap
Longding LL VSAT Installed
56 Deomali LL LL Installed
57 Khanubari LL LL Not installed
58 Punchao LL VSAT Installed59 Laju LL VSAT Installed
60 Pumao LL VSAT Not installed
61 Wakka LL VSAT Not installed
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62 Dadam LL VSAT Not installed
63 Soha LL VSAT Not installed
64
Dibang
Va
lley
Alinye VSAT NA Not installed
65 Etalin VSAT NA Installed & activated
66 Mipi VSAT NA Installed
67 Aruzu VSAT NA Not installed
68
UpperSiang
Tuting LL VSAT Installed
69 Mariyang LL VSAT Installed
70 Geku LL LL Installed
71 Jengging LL VSAT Installed
72 Mopom VSAT NA Not installed
73 Katan VSAT NA Installed
74 Gelling VSAT NA Not installed
75 Singga VSAT NA Not installed
76 Paling VSAT NA Not installed
77 Migging VSAT NA Not installed
78
WestSiang
Mechuka LL VSAT Installed
79 Basar LL LL Installed
80 Rumgong LL VSAT Installed
81 Yomcha LL VSAT Installed
82 Likabali LL LL Installed & commissioned
83 Kamba LL LL Installed
84 Gensi LL LL Installed
85 Liromoba VSAT NA Installed & activated
86 Kaying VSAT LL Installed & activated
87 Along(East) LL LL Installed & commissioned
88 Monigong VSAT NA Not installed
89 Tiribin LL LL Installed
90 Tato VSAT NA Installed & activated
91 Darak VSAT NA Installed & activated
92 Kangku VSAT NA Not installed
93 Pidi VSAT NA Not installed
94 Daring LL LL Installed
95 Bagra VSAT LL Installed & activated
96 Payum VSAT NA Not installed
97 Jomlo Mobuk VSAT NA Installed & activated
98 Sibe VSAT NA Not installed
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135 Khenewa VSAT NA Installed
136 Veo(Pijirang) VSAT NA Installed
137 Richukhrong VSAT NA Installed
138 Sawa VSAT NA Not installed
139 Dissing Passo VSAT NA Not installed
140 Lada VSAT NA Not installed
141 Gyawe Purang VSAT NA Not installed
142
WestKameng
Rupa LL LL Installed
143 Thrizino LL VSAT Installed
144 Singchung VSAT LL Installed & activated
145 Bhalukpong LL LL Installed
146 Nafra LL LL Installed
147 Kalaktang LL LL Installed
148 Dirang LL BB Installed
149 Jameri VSAT LL Installed & activated
150 Thembang VSAT NA Not installed
151 Shergaon LL LL Installed
152 Balemu VSAT NA Installed & activated
153
Tawang
Jang LL LL/BB Not installed
154 Lumla LL BB Installed
155 Mukto LL LL Installed
156 Dudunghar VSAT NA Installed
157 Zemithang LL VSAT Installed
158 Kitpi VSAT NA Installed & activated
159 Bongkhar VSAT NA Not installed
160 Thingbu VSAT NA Not installed
3.4.4 SSDG
One of the goals of the State Government is to cooperate, collaborate and integrate information across
different departments in the State. To simplify the above task, the concept of e- Governance Service
Delivery Gateways has been conceptualized that will act as standard based messaging switches and
provide seamless interoperability and exchange of data across the departments
This State Portal project has been formulated under the National e- Governance Plan (NeGP) to fulfill
the vision of providing easy and convenient services to the citizens through remote access primarily
through Common Service Centers (CSCs) and enabling the State Portal (by implementing the key
components State Portal viz. SSDG, electronic Form (eForms), Application and Computing
Infrastructure).
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Status of SSDG
in the StateStatus of State Portal Vendor Has been selected for Implementation.
Services under eForm for
each district
Services already
implemented
Services still to be implemented
NA 1) Registration of Non-Matriculate
Candidate at Employment Exchange
2) Registration of Matriculate Candidate at
Employment Exchange
3) Registration of Technical Candidate at
Employment Exchange
4) Issuance of Soil health Card
5) Issuance dealer Certificate ofRegistration to sell Fertilizer
6) Grant of License to Sell/Exhibit
Agriculture product
7) Issuance of Old-Age Pension
8) Application for Beneficiary under
National Benefit Scheme
9) Application for Beneficiary under Ex-
Gratia Scheme
10)Issuance of Land Possession Certificate
11)Issuance of Land Allotment Certificate
12)Application for Mutation
13)Application for New Registration in
Electoral Roll
14)Application for Inclusion of Name in
Electoral Roll
15)Application for Objection against
Inclusion of Name in Electoral Roll
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3.4.5 Other State MMPs
SNo Name ofState MMP
Status No ofDistrict
covered
ProjectCost in
INRProject
Conceptual
ized
DPR
approved
Under
Implementa
tion
Post Impl.
1 CT-MMP Yes Yes Yes NA 8 1045.21
Lakh
2 CCTNS Yes Yes Yes NA 8 2100
Lakhs
3.4.6 Status of SeMT
The State e-Governance Mission Team of Arunachal Pradesh has the following representatives from the
state government side, who for the core committee.
Representatives Position
Secretary, IT Chairman
Director, IT Member Secretary
SIO, NIC (Arunachal Pradesh) Member
Rep. of Depts. taking up e-Governance
Projects under NeGP
Invitee
Currently Department of IT, Arunachal Pradesh hasnt engaged any consultant as the state is under the
process of selection of consultants for various positions and various levels under the NeGD.
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3.4.7 Status of any other e-Governance initiatives in the state
i. Jan Subidha Center:
The Department of Planning, Government of Arunachal Pradesh in collaboration with NIC State
unit Arunachal Pradesh is executing a project for delivery of the certificates. The following
Certificates are been provided using the application.
Sl No Name of the Certificate
1. Identity Card
2. Income Certificates
3. Permanent Resident Certificates
4. Temporary Resident Certificates
5. Caste Certificates (ST)
6. Permanent Inner Line Pass (ILP)
7. Temporary Inner Line Pass (ILP)
8. Domicile Certificates
9. Other District Specific Certificate like Gapping Certificate
However the present application which is running in all the DC offices has the following
problems
i) The application is running in Client-Server model and dont have Web enabled Architecture.
Thus it can not be leveraged outside the specific office where it is running.
ii) All the DC offices running the application have separate copy of the Databases and they are
not interlinked.
iii) Security of the application is very minimum.
iv) Digital Signature, Authenticity features of the application are missing.
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3.4.8 Status of data digitization in the each district
SlNo
Location Name of Service Status Remark
1.
All the District of
Arunachal Pradesh
Identity Card 100% Digitized
2. Income Certificates 100% Digitized
3. Permanent Resident Certificates 100% Digitized
4. Temporary Resident Certificates 100% Digitized
5. Caste Certificates (ST) 100% Digitized
6. Permanent Inner Line Pass (ILP) 100% Digitized
7. Temporary Inner Line Pass (ILP) 100% Digitized
8. Domicile Certificates 100% Digitized
9. Other District Specific Certificate like
Gapping Certificate
100% Digitized
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3.4.9 Status of Manual / electronically enabled Transactions District wise
Status of e transactions for the services gone live under Jan-subidha Center is as below:
S. No Name of Service 2010-11
ManualTransactions
Transactionsof e-delivered
1. Identity Card NA 3002. Income Certificates NA 2503. Permanent Resident Certificates NA 25004. Temporary Resident Certificates NA 12005. Caste Certificates (ST) NA 70006. Permanent Inner Line Pass (ILP) NA 40007. Temporary Inner Line Pass (ILP) NA 6008. Domicile Certificates NA NA9. Other District Specific Certificate like
Gapping Certificate
NA 400
Since the Jansubidha Services was line only in the year 2011, hence there is no online
transaction for the services in the year 2008-2009. The above transaction is the average per
district.
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Section- 4: PROJECT DETAILS AND IMPLEMENTATION MODEL
4.1 STAKEHOLDER ANALYSIS
Anybody who is affected by or can influence the programme/ project is called a stakeholder. The
process of stakeholder identification/ interaction typically results in improved project effectiveness,
efficiency, equity, sustainability, transparency and accountability. All the relevant stakeholders
associated with the project are displayed in the below given diagram.
E DistrictProject
DistrictAdministrat
ion
StateGovernment
DIT, GoI
SystemIntegrator
ProjectConsultants
StateDesignated
Agency
ProjectAssessment
Partner
DeGS
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
Department of
Information
Technology
(DIT), GoI
a. Frame and Issue Guidelinesb. Receive and appraise proposals from the
State
c. Formation of Project ManagementGroup (EPMG) to assist DIT in
monitoring and assessing achievements
by states
d. Provide technical assistance to the Statee. Empanelment of consultants and IAf. Support state/nodal agency in getting
guidance /assistance technical or
otherwise.
HIGH
The State
Government
a. Identify a State Designated Agency (SDA)and a State Nodal Officer to represent
the State
b. To enter into necessaryMoUs/agreements with DIT/other
central agencies/service providers for
funding, defining service levels for
identified services, ensuring service level
adherence, implementation and
sustainability of the pilot project and
subsequent state wide rollout.c. Issue instructions and ensure formation
of District e-Governance Society in the
Districts.
d. Provide State Financial Support as
HIGH
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
required /envisaged under the project
e. Provide Infrastructure and other supportto the State Designated Agency (SDA)
f. Take appropriate steps for legal changesrequired in implementing BPR for
identified services
g. To identify the project champion andensuring complete involvement of the
project champion from start to the finish
of the project
District
Administration
To provide close tie-ups with all the stakeholders
in the project, to provide commitment and
support, help to bring-in the process changes
and overall guidance to the project.
HIGH
State
Designated
Agency
a. Synchronize roll out of e-District withe-form, SSDG, State Portal, CSC, SWAN,
SDC and receive and manage funds to
ensure timely fund flow to
implementing agencies
b. Coordinate and facilitate interactionsbetween the project implementation
partners/consultants, State Government
Departments, District Administration
c. Enable creation of a comprehensiveState package for e-District and other
technical support. Facilitate integration
of the existing ICT enabled and other
HIGH
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
Government Schemes into the e-
District
d. Facilitate administrative readiness ande-readiness of the District
e. Facilitate selection of ISA andapplication Developer under the
guidance of State Project Committee /
Apex Committee
f. Draw up a comprehensive user chargespolicy and a sustainable road map for
the e district project for approval of the
State Government.
District e-
Governance
Society (DeGS)
a. Ensure close linkages and coordinationamongst the various stakeholders in the
Project at field level.
b. Provide overall guidance to the Projectpartners at District level
c. Work closely with the ISA andApplication Developer to undertake the
field work, comprehend the
requirements, document the
observations, prepare roadmap,
redesign the processes
d. Build capacity of the staff at variouslevels of the district administration.
Work closely with the technical solution
provider for developing and customizing
the software, implement the technical
MEDIUM
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
solution
e. To manage, supervise and implementbackend computerization of partner
Departments/Agencies
f. Support the Common Services Centers(CSCs), throughout the District for
providing G2C services as per the Service
Level Agreements between
Departments/ SDA for CSCs and the
Service Center Agency.
g. Collect user charges as fixed by the StateGovernment and keep audited accounts
of the same.
h. Take all publicity measures andcampaigning through media like TV,
radio, newspaper, conferences,
seminars, public meetings, banners and
posters
i. Ensure delivery of services in the longterm
j. Ensure an effective transaction-basedrevenue sharing arrangement during the
Operation and Maintenance phase
among all Stakeholders
Project
Consultants
a. Design an efficient and effective end toend service delivery process
b. Study the capacity buildingrequirements and help create a facility
HIGH
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
for development of capacity including
preparation of Change Management &
Training plans, legal changes and draft
Government Orders for the services
identified under e-district
c. Suggest the functional requirements forthe application, based on the BPR and
review the System Requirement
Specification (SRS) and System Design
Documents (SDD) for the application
development and submit their
observation to the State Designated
Agency.
d. Facilitate in conducting the UserAcceptance Test (UAT). UAT is to be
conducted by the Implementing Agency.
Final sign off need to be given by the
Users.
e. Supervise and assist the STQC foracceptance testing of the application
f. To assist State in the selection of SystemIntegrator (Implementation Agency)
from the DIT, GOI empanelled list.
g. To supervise the installation,commissioning of IT infrastructure at
Central Server Location and also at each
district location. After the installation of
infrastructure Consultant would submit
their report to the District Nodal
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
officer/collector. Final acceptance is to
be given by the District Nodal
Officer/District Collector.
h. Prepare RFP for Statewide rolloutincluding works of Data Entry and Site
preparation.
i. To provide one dedicated manpower ateach district for project coordination for
3 years.
j. To supervise the rollout.k. To design the post implementation
guidelines including defining the role
and responsibilities of Joint Entity (PPP
option) and its stake holders for
Operation and Maintenance phase.
l. To handover the project to the abovestate Joint Entity.
System
Integrator/
Implementation
Agency
a. Software Development includingdevelopment of UAT procedures and
test cases.
b. Procurement and commissioning of ITinfrastructure,
c. Site preparation, data digitization anddeployment of application in State Data
Centre.
d. User Traininge. Rollout in the Districtf. Interface with front end delivery centers
HIGH
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STAKEHOLDER
GROUP/NAME
ROLES & RESPONSIBILITIES LEVEL OF INFLUENCE
for applications go live
g. Provide application and system supportin SDC for e-District
h. Provide help desk support during andafter implementation
i. Provide hand hold support afterimplementation at district level
Project
Assessment
Partner
To carry out the field study in order to assess the
impact of e delivery and give feedback about the
impediments and difficulties in the accessing the
services and information
MEDIUM
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4.2 SERVICES AND SERVICE LEVELS
Government of India has identified 5 service categories (Issue of certificates, Social welfare schemes,
Revenue Court, Ration Card, RTI services) at the national level which shall be taken up for
implementation by the states. As per the discussion with the DC offices following sub-services have
been taken into consideration under these core categories along with two additional services during the
implementation of the project in Arunachal Pradesh.
Sl No. Service Categories SubServices Existing Service Level
1 Certificates 1) Identity Card Minimum 7 days
2) Income Certificates Minimum 7 days
3) Permanent Resident Certificates Minimum 7 days
4) Temporary Resident Certificates Minimum 7 days
5) Caste Certificates (ST) Minimum 7 days
6) Permanent Inner Line Pass (ILP) Maximum 7 days
7)Temporary Inner Line Pass (ILP) Maximum 3 days
8) Domicile Certificates Maximum 7 days
9) Gapping Certificate Minimum 7 Days
2 Land Management 1) Issuance of the Land Possession
Certificate
Minimum 20-25 days
5) Issuance of the Land Allotment
Certificate
Minimum 20-25 days
6) Issuance of the Mortgage Certificate Minimum 20-25 days
7) Tax Collection Certificate Minimum 20-25 days
5) Generation of Notice for Default Minimum 20-25 days
6) Property Deed Certificate Minimum 20-25 days
3 Social Welfare 1. Old Age Pension Maximum 7 days
2. Family Benefit Scheme Maximum 14 days
3. Disability Certificate Maximum 14 days
4 RTI/Grievances
Services
1) Providing information Maximum 7 days
2) Grievance and Complaints relatedservices
Maximum 7 days
5 Arms license 1) Issue of New License Minimum 7-14 days after
getting police verification
report.
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2) Issue of Duplicate / Modification of
License
Minimum 7-14 days
3) Renewal of License Minimum 7-14 days
6 PDS 1) Addition of Name Minimum 14 days
4) Deletion of Name Minimum 14 days
5) Change of Address Minimum 14 days
7 Issuance of Trade
License
5) Application for new Trade License Minimum 7 days
6) Renewal of Trade License Minimum 7 days
7) Inclusion of Items Minimum 7 days
8) Deletion of Items Minimum 7 days
8 Election 5) Application for New Name Maximum 7 days
6) Application for Deletion of Name Maximum 7 days
7) Application for Correction of field Maximum 7 days
8) Application for Transposition Maximum 7 days
9 Population
Registration
1) Birth Certificate Maximum 7 days
2) Death Certificate Maximum 7 days
10 Miscellaneous 1) Issuance of Employment card Maximum 21 days
2) Marriage Certificate Maximum 7 days
3) Character Certificate Maximum 3-4 days
4) Medical Fitness Certificate Maximum 7 days
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Implementation PhaseDevelopment of
ApplicationInstallation of IT
InfrastructureUser Training
Development Phase
Preparation of RFP Capacity BuildingWorkshop Selection of Vendor
Design Phase
Finalization of ServicesBusiness Process
ReengineeringLegal Changes
Inception Phase
Selection of Consultant As-IS Assessment
4.3 IMPLEMENTATION STRATEGY
i. Identification/Notification of State Agencies:
The State Department of IT, Govt. of Arunachal Pradesh needs to identify a nodal
agency called SDA (State Designated Agency) for successful implementation of the
project in the state.
ii. Preparation & approval of Detailed Project Report (DPR):
Following the preparation of the DPR, it will be submitted to the DIT, GoI for approval.
On administrative and financial approval and the same would be communicated to the
State / State Designated Agency for project initiation.
iii. Selection of the Implementation Support Agency(ISA)
The State will select the project consultant from the DIT empanelled list, who would be assigned
by DIT, GoI for the estimated Project period, who will be responsible for providing day to day
implementation support to
iv. Finalization of Service Levels and Business Process Reengineering (BPR)
Prior to the start of the implementation, for the identified services which have been included
for the rollout , the State will undertake a comprehensive study of the existing processes for
service delivery, to identify areas for improvement across the selected services. This
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improvement would be aimed at achieving service levels for each of the service, to be approved
by the State as a standard prior to the actual implementation of the pilot. The following
documents need to be prepared and submitted:
a) Documentation of the existing process of service delivery across the e-District Servicesb) Existing Services Levelsc) Proposed Service Levels, based upon benchmarking / opportunities for improvementd) Identification of Business Process Reengineering requirement to achieve the proposed
service levels, including areas where legal changes would be required.
e) Documentation of To-Be Process maps in line with the BPR proposedf) Cost Benefit Analysis of the proposed changes
v. Project Implementation
Following the State approval of the service levels and BPR required for implementing, the DeGSwould initiate the development of the following documents:
i. BPR and Change Management Planii. IT Infrastructure Up gradation Plan
iii. Procurement and Financial Management Planiv. Site Preparation Planv. Functional Requirement Specifications for the re-engineered Processes
vi. System Design Document and SRSvii. Training Requirement
At the same time the SDA would also initiate steps for the identification of a technical partner as
the Application Developer. The activities relating to procurement, site identification,
preparation, and installation of hardware would have to be simultaneously coordinated by the
implementing agencies both at the State and district level. Imparting the training is an crucial
component which will be carried out simultaneously.
The SDA/DeGS would ensure data digitization of requisite records by within the agreed time
frame. The SDA/DeGS would ensure development, completion and successful testing of
application software by the Application Developer. The SDA/DeGS would ensure end-to-end
implementation of the project within the project timeline and cost.
vi.Independent Outcome Assessment: Following the implementation of the project, the
independent assessment of the outcome of the project in line with the outcome envisaged will
be carried out by the appoint a third party by DIT
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4.4 Key Activities
4.4.1 Hardware Assessment
The hardware assessment includes the hardware required at the DC office, Sub-Division Office and Block
offices. The figures mentioned here are indicative and is based on the users responsible for processing
the application under a particular service. The hardware assessment also includes the requirement of
digital signature. Operating System License, Antivirus License and MS-Office license has also been taken
into consideration. As per the National Rollout guideline of e-District MMP Section 6.8.2. (B);the IT
infrastructure created under SDC, SWAN, CSC, State Portal, SSDG and any other MMP should be
leveraged for the Implementation of e-District Project. This has been given due diligence and final
hardware requirement have come up after considering all the initiatives . Required licenses will be
provided for the infrastructure available at the SDC for efficient helpdesk management and performance
management of e-District application. Bill of Material of hardware required at each office is mentioned
in the below given table. (The numbers mentioned here are indicative).
Existing Hardware at DC Office
Sl
No.
Section Desktop Printer
/MFP
Remark
1. DC Cell 3 3 IT Infrastructure is around three year old and
there is no Maintenance contract exists.2. Election Cell 6 3 IT Infrastructure is around three year old and
there is no Maintenance contract exists.
3 Land 3 2 IT Infrastructure is around five year old and
there is no Maintenance contract exists.
4 Judicial 2 1 IT Infrastructure is around Five year old and
there is no Maintenance contract exists.
5 PDS Cell 2 1 IT Infrastructure is around three year old and
there is no Maintenance contract exists.
6 Jan-Subidha 6 6 IT Infrastructure is around one year old and
there is no Maintenance contract exists.
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Though as per the above table some Desktop Computers, Printers exists in the DC offices but many of
them are over 5 years old and dont have any maintenance contract. Thus it is proposed that all the DC
offices, ADC (HQ) offices, SDO/EAC(HQ) offices, Circle Offices and BDO offices will have set of new
infrastructure to implement the project.
The Existing Manpower at the District Administration:
District Name DC Office ADC Office Circle office EAC BDO office
East Kameng 92 14 2 3 8
Changlang 130 16 2 3 8
Lohit (Tezu) 84 13 2 3 8
Upper Siang 160 18 2 3 14
Tawang 126 16 2 3 7
East Siang 58 13 3 3 5
Anjaw 56 15 3 3 5
a. Estimated Hardware Requirement at DC office:
Item/Component Qty in Numbers Cost per unit Total Cost
Laptop (Including OS License) 1 50000 50000
Desktop (including OS and UPS) 20 45000 900000
Printer 6 8000 48000
MFPs 8 20000 160000
Digital Signature 21 750 15750
Antivirus Software License (3 years) 21 3600 75600
MS-Office License 21 15000 315000
10 KVA Generator Set 1 1000000 1000000
Total Cost for each DC office 2564350
Total Cost for 17 DC office (In Rs. Lakhs) 435.94
* The Requirement is indicative for costing purpose. Actual requirement to be finalized after To-Be
Exercise.
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