Final dispatch 09 8 14
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INSIDE THIS ISSUE: Employee Recognition Pics 2 Leadership Academy Announcement 3 Paramedic Patch Design Competition 3 September Birthdays 4 MCI Exercise 5 Patient Note 6 September Corporate Compliance 7 Medic Calendar 8 Sept. 9th, 2014 Mecklenburg EMS Agency: News From The Front Line The Medic Dispatch 1 Performance Pay Update As previously noted, the latest Performance Pay tracking period began on July 1st. We have been tracking to just meet the Patient Satisfaction goal of ≥ 68% rating their experience as “Excellent”. In order to create a more comfortable margin of performance and to continue to improve the patient experience, we would like to share some feedback from recent patient focus groups. Two areas that patients value are: Communication from the treating crew “Explain treatment options and procedures” “Provide reassurance and compassionate communication with patient” Setting clear expectations “ Set transport length expectation” “ Set a triage level expectation before arriving at the hospital”
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Transcript of Final dispatch 09 8 14
INSIDE THIS ISSUE:
Employee Recognition Pics 2 Leadership Academy Announcement
3
Paramedic Patch Design Competition
3 September Birthdays 4
MCI Exercise 5 Patient Note 6
September Corporate Compliance
7 Medic Calendar 8
Sept. 9th, 2014
Mecklenburg EMS Agency: News From The Front Line
The Medic Dispatch
1
Performance Pay Update
As previously noted, the latest Performance Pay tracking period began on July 1st. We have been tracking to just meet the Patient Satisfaction goal of ≥ 68% rating their experience as “Excellent”. In order to create a more comfortable margin of performance and to continue to improve the patient experience, we would like to share some feedback from recent patient focus groups. Two areas that patients value are: Communication from the treating crew “Explain treatment options and procedures” “Provide reassurance and compassionate communication with patient” Setting clear expectations “ Set transport length expectation” “ Set a triage level expectation before arriving at the hospital”
2
Employee Recognition Ceremony
Unsung Hero's: Taylor Gibson, Don Robinson, Tiffany Nash Distinguished Service Award: Deborah Parrish
Top Call: Katie Currin, Courtenay Riggan, Daniel Hagemeyer. Presented by Eric Hudspeth’s sister, Emily
Community Service Award: Caitlin Kuhn. Pictured with her family, Brother, Father & Mother
ROSC Recipients 9/2/14 ROSC Recipients: 9/3/14
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patches to correlate with each certification level. These designs should represent each of the proposed new certification levels; Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Advanced Emergency Medical Technician (AEMT), and Paramedic.
A committee with representation from some of our various stakeholders has been asked to assist with this process. We would like to engage the entire EMS Community in this process; therefore designs will be accepted on the NCOEMS website (www.ncems.org) from August 15th 2014 through September 15th 2014. We will have several designs chosen by the committee on display at Emergency Medicine Today ’14 in Greensboro from October 4th – 8th. Conference
The North Carolina Office of Emergency Medical Services (NCOEMS) is preparing for the implementation of new EMS certification levels. These levels are included in the revisions proposed to North Carolina Administrative Code, which was approved for the rulemaking process by the EMS Advisory Council on August 12, 2014. We anticipate codification of these rules by the 3rd quarter of 2015. In order to make this transition, we are currently seeking designs for new
attendees will have the opportunity to view the designs and vote for their preference. We will also allow those not able to attend EM Today the opportunity for input on the NCOEMS website. Prize(s) will be awarded to the designer of the winning pattern(s).
All designs submitted must contain a minimum of the following in the design; “Star of Life” and “North Carolina”. We will accept single patch templates with different wording for each certification level, certification rockers, and/or different designs for each level. Personnel may submit multiple designs. No duplicate trademarked designs are allowed. Visit www.ncems.org for more details about how to submit all proposals.
2015 Leadership Academy
Paramedic Patch Design Contest
The Professional Development department is excited to announce the 2015 Leadership Development Academy! What is it? The Leadership Development Academy will be a 12-month long cohort style training. Participants will attend monthly classes focusing on leadership development, communication skills, and operational competencies. Classes will build upon one another culminating in both leadership and operational capstones. Why? The skills and knowledge learned through this program will equip employees with enhanced resources and competencies to improve performance in their current role, as well as prepare them for future leadership roles Who? Crew Chiefs, Field Training Officers, Communications Training Officers, Relief Operations Supervisors, and CMED Assistant Supervisors are eligible to apply for the program. You must email a letter of interest to Eric Morrison by 5pm on October 1st to participate in the selection process. Contact Eric Morrison, or Eric Bitler for more information [email protected] or ext. 6163 & [email protected] or ext. 6198
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September Birthdays
Name Date Antonio Pattillo 1 Robie Wilcox 1 Justin Minton 2 Tonya Whitesides 3 Sterlynn White 3 Laurel Feola 4 Nancy Forward 4 George Hicks 4 Robin Farrar 5 Bryan Rucker 6 Anne Carter 7 Tanaya Bryels 7 Michael Durham 8 Ryan O'Donnell 9 Tiffany Nash 11 Jacob Brod 11 Christina Stauber 12 Kara Murray 13 Allison Brinzey 14 Curtis Wright 14 Angela Tart 15 Christy Iyoob 15 Michael Schmidt 15 Melissa Garifo 19 Ralph Giuliano 19 Daniel Hagemeyer 19 Thomas Porcelli 20
Name Date Scott Wilson 21 Rebecca Zamagni-Mander 21 Michelle Wise 21 Sheridan Wilson 23 Margaret Truesdell 23 Audrey Hunt 23 Jacob Shope 24 Josef Penner 24 Robert Parker 25 Heather Clay 25 Jeffrey Boyles 26 Luis Barrera 27 Jonathan Wise 29 Charles Gunter 29 Heather Teague 29 Linda Hendley 30 John Hunt 30
CPCC to open EMS degree program
AAS in Emergency Medical Services will allow EMS professionals to advance their careers
• Central Piedmont Community College (CPCC) EMS degree program begins fall semester 2014 (August 2014)
• Certified paramedics will receive college credit for their current EMT and Paramedic Certificates
• All previous college coursework will be evaluated for transfer credit
• Students must fulfil CPCC’s residency requirement (21 credit hours) to receive degree
•
Financial aid available
For more information, contact Mike Price, CPCC emergency medical services education, at [email protected] or 704.330.4112.
EMS Degree Program
Energy for Life Walk Event: Join fellow Paramedic Robin Hyatt who will be walking to raise awareness about Mitochondrial disease on October 18th. Robin’s granddaughter, Ayla is 5 years old and has been battling this disease. More information can be found at EnergyForLifeWalk.org/charlotte/AylasArmy
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From the Scheduling Department: Each coverage unit will require one BLS-CC and one EMT. If the game is not covered within 7 days of the required coverage date, the scheduling Department will open those shifts to others. That may include to Paramedic-CC and Paramedics NCC and/or assigning on duty units for coverage. These shift will appear on ePro Scheduler when available. If you have any questions please email [email protected].
Shift Bid Update
There will be an Airport
Functional Exercise on October
5th, 0730-1330. If you are
interested in participating, please
log in to Epro to sign up. It is a
great learning experience for all
involved. Lunch provided
Any questions, please contact
Mike Standford at [email protected].
MCI Exercise
As a reminder, the shift bid has been moved up one month earlier to give employees more notice for their new assignments.
The shift listing and employee ranking will be posted by
Friday, September 26th.
The actual shift bid will occur on Tuesday, October 14th and Wednesday, October 15th.
The NET team will bid just prior to the full bid, date TBD.
The new shifts will be effective Tuesday, January 6th, 2015.
There are no other changes to the process. More details will be communicated in late September. If you have any questions, please contact [email protected]
H.S. Football Games Standby
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Learn more about being more involved with the community as a Medic
employee by contacting Community Engagement Coordinator Lester Oliva at
[email protected] or 704-943-6023
Medic In the Community. Get Involved!
On Saturday, September 6th, Paramedic Christy Iyoob and EMT Vashti Lynch engaged with over 100 members of the com-munity at the Giving Back to the Community Health Fair. Community members learned the value of CPR, had their blood pressures checked and learned valuable information about EMS.
Letter from Patient-Thanking Daniel Geis & Robert Bivens
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September Corporate Compliance Sessions
The duration of the Medic Safety
& Compliance Training sessions
is up to 4 hours.
Attendees will be paid for the
total time spent in class and
each employee with an Annual
Performance Review in that month must attend one of
the available Compliance
Training Sessions.
Compliance sessions are held next to the Medic Fitness
Center, please contact Amy
Broughton if you need
directions or have any questions about the August Corporate
Compliance sessions at
Required Attendance
Luis Barrera ,Doug Bell, Abby Bowers, Keisha Boyer, Anne Carter, Stephen Church, James Davis, Chelsea Dewell, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Joshimine Hawkins, David Hawks, Linda Hendley, Allison Infinger, Tiffany Johnson, Kristin King, Kim Krakower, Lakisha Lee, Rebecca Lee, Erin Lee, Michelle Love, Jake Lowe, Mikhail Makarov, Gabe McGaha, Bruce Mills, Gary Moore, Thomas Muhammad, Tiffany Nash, Robert Owens, Kathy Paino, Mark Peck, Joe Penner, Justin Pfund, Helen Reed, Megan Ruane, Brittany Scott, David Simonini, Kate Spitzmiller, Michael Stanford, Christina Stauber,
Raymond Thoman, Steve Vandeventer, Robie Wilcox, James Wilkinson, Andrew Williams, Colby Willison, Lisa Wilson, Donnell Wilson, Ted Wise, Joan Wisham, Jesse Wolfram, Heidi Wozniak
Please note: If your Annual Performance Review was in
August and you did not attend an
August class, you must contact
Amy Broughton and attend a
September class.
Information Updates:
Please register for your
Corporate Compliance Training
session through the LMS
~ September 2014 ~
Sun Mon Tue Wed Thu Fri Sat
1
2
3
Compliance 0800-1200
4
5
6
7
8
9
10
Compliance 0800-1200
11
12
13
14
15
Compliance 1300-1700
16
17
18
19
20
Compliance 1600-2000
21
22
23
Compliance 1300-1700
24
25
26
27
28
29
30
Notes:
Visit Us on the Web! www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road Charlotte, NC 28269
Tel: 704-943-6000 Fax: 704-943-6001
In-Service
Compliance Training
Medic Events
Holidays
Recertification Testing
September 2014
2014 Training Schedule
Sun Mon Tue Wed Thu Fri Sat 1 A 2 A 3 B
Compliance Training
0800-1200
4 B 5 A 6 A
7 A 8 B 9 B 10 A
Compliance Training
0800-1200
11 A 12 B 13 B
14 B 15 A
Compliance Training
0800-1200
16 A
In-Service
1800-2200
1 7 B
In-Service
1000-1400
18 B
In-Service
1200-1600
19 A
In-Service
0800-1200
20 A
Compliance Training
1600-2000 21 A 22 B
In-Service
1200-1600 & 1800-2200
23 B
Compliance Training
1300-1700
24 A
In-Service
1200-1600 & 1800-2200
25 A
In-Service
1800-2200
26 B 27 B
28 B 29 A
30 A
September Corporate Compliance Trainings:
Wednesday, Sept. 3rd 0800—1200
Wednesday, Sept. 10th 0800—1200
Monday, Sept. 15th 0800—1200
Saturday, Sept. 20th 1600—2000
Tuesday, Sept. 23rd 1300—1700
Sept. Mandatory In-Service Sessions:
Tuesday, Sept. 16th 1800—2200
Wednesday, Sept. 17th 1000—1400
Thursday, Sept. 18th 1200—1600
Friday, Sept. 19th 0800—1200
Monday, Sept. 22nd 1200—1600
Monday, Sept. 22nd 1800—2200
Wednesday, Sept. 24th 1200—1600
Wednesday, Sept. 24th 1800—2200
Thursday, Sept. 25th 1800-2200
