Final dispatch 08 25 14

INSIDE THIS ISSUE:

Dr. Swanson Monthly Update

2 Philips Monitor Reminder 3

Paramedic Patch Design Competition

3 September Corporate Compliance 4

Shift Bid Updae 5 Patient Reunion 6

August Corporate Compliance

7 Medic Calendar 8

August 25th, 2014

Mecklenburg EMS Agency: News From The Front Line

The Medic Dispatch

1

Patient Satisfaction Update

As previously noted, the latest Performance Pay tracking period began on July 1st. We have been tracking to just meet the Patient Satisfaction goal of ≥ 68% rating their experience as “Excellent”. In order to create a more comfortable margin of performance and to continue to improve the patient experience, we would like to share some feedback from recent patient focus groups. Two areas that patients value are: Communication from the treating crew “Explain treatment options and procedures” “Provide reassurance and compassionate communication with patient” Setting clear expectations “ Set transport length expectation” “ Set a triage level expectation before arriving at the hospital”

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Dr. Swanson Monthly Update

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currently seeking designs for new patches to correlate with each certification level. These designs should represent each of the proposed new certification levels; Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), Advanced Emergency Medical Technician (AEMT), and Paramedic.

A committee with representation from some of our various stakeholders has been asked to assist with this process. We would like to engage the entire EMS Community in this process; therefore designs will be accepted on the NCOEMS website (www.ncems.org) from August 15th 2014 through September 15th 2014. We will have several designs chosen by the committee on display at Emergency Medicine Today ’14 in Greensboro

The North Carolina Office of Emergency Medical Services (NCOEMS) is preparing for the implementation of new EMS certification levels. These levels are included in the revisions proposed to North Carolina Administrative Code, which was approved for the rulemaking process by the EMS Advisory Council on August 12, 2014. We anticipate codification of these rules by the 3rd quarter of 2015. In order to make this transition, we are

from October 4th – 8th. Conference attendees will have the opportunity to view the designs and vote for their preference. We will also allow those not able to attend EM Today the opportunity for input on the NCOEMS website. Prize(s) will be awarded to the designer of the winning pattern(s).

All designs submitted must contain a minimum of the following in the design; “Star of Life” and “North Carolina”. We will accept single patch templates with different wording for each certification level, certification rockers, and/or different designs for each level. Personnel may submit multiple designs. No duplicate trademarked designs are allowed. Visit www.ncems.org for more details about how to submit all proposals.

Philips Monitor Reminder

Recently a small number of Philips MRX Cardiac Monitors have been discovered with their batteries almost completely discharged. As a reminder, please return the Philips monitors back to the wall mounted charging brackets when not in use. Returning the unit to the wall mount is for important several reasons:

These brackets are test rated to withstand a 20G+ crash which means having the monitor on the wall could prevent injury/damage in the event of a crash.

Now that the monitors are mounted to the walls, this is the only means of charging the batteries have. Logistics no longer replaces batteries and trucks may be immediately redeployed.

While the Philips MRX Cardiac Monitor is in use, it should perform as follows;

Monitoring Only: The batteries provide at least 9 hours of ECG monitoring

Monitoring and Shocks: At least 5 hours of monitoring with ECG, SpO2, CO2, temperature and 2 invasive pressures monitoring continuously, NBP measured every 15 minutes and 20 200-joule discharges

Quick Charging — The Philips batteries can quickly charge to their full capacity because they do not require an extended trickle charge. The battery takes approximately 2 hours to reach 80% of its capacity and 3 hours to achieve a fully charged state from a fully discharged state. Simply put, if left in the charging wall mount, they should obtain their maximum potential without difficulty in most circumstances.

If you have questions, please direct them to Bryan Edwards at [email protected]

Paramedic Patch Design Contest

mailto:[email protected]�

Luis Barrera ,Doug Bell, Abby Bowers, Keisha Boyer, Anne Carter, Stephen Church, James Davis, Chelsea Dewell, Laurel Feola, Jenna Galanti, Ray Hanna, Russell Harrell, Joshimine Hawkins, David Hawks, Linda Hendley, Allison Infinger, Tiffany Johnson, Kristin King, Kim Krakower, Lakisha Lee, Rebecca Lee, Erin Lee, Michelle Love, Jake Lowe, Mikhail Makarov, Gabe McGaha, Bruce Mills, Gary Moore, Thomas Muhammad, Tiffany Nash, Robert Owens, Kathy Paino, Mark Peck, Joe Penner, Justin Pfund, Helen Reed, Megan Ru-ane, Brittany Scott, David Simonini, Kate Spitzmiller, Michael Stanford, Christina Stauber, Raymond Thoman, Steve Vandeventer, Robie Wilcox, James Wilkinson, Andrew Williams, Colby Willison, Lisa Wilson, Donnell Wilson, Ted Wise, Joan Wisham, Jesse Wolf-ram, Heidi Wozniak

Please note: If your Annual Performance Review was in July and you did not attend a August class, you must contact Amy Broughton and attend a September class.

Information Updates:

Please register for your Corporate Compliance Training session through the LMS

The duration of the Medic Safety & Compliance Training sessions is up to 4 hours.

Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must

attend one of the available Compliance Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Broughton if you need directions or have any questions about the August Corporate Compliance sessions at [email protected]

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~ September 2014 ~

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Notes:

September Corporate Compliance Sessions

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From the Scheduling Department: Each coverage unit will require one BLS-CC and one EMT. If the game is not covered within 7 days of the required coverage date, the scheduling Department will open those shifts to others. That may include to Paramedic-CC and Paramedics NCC and/or assigning on duty units for coverage. These shift will appear on ePro Scheduler when available. If you have any questions please email [email protected].

Shift Bid Update

The Scheduling Department is now

accepting bids for time-off for the following days:

Thanksgiving Day

Christmas Eve

Christmas Day

Holiday bid is now open for: CC, TL,

NCC, OA’s, Logistics & Ops. Supervisors

Visit the Extranet for details.

The bid closes at noon on Monday, August 25th. Results will be posted in

the bay by 1700.

Questions: [email protected]

Holiday Bid

As a reminder, the speed limit in the bay is 5mph.

Thank You,

Medic Safety Committee

Scott Bodien GIS Analyst

Welcome to Medic or in GIS speak.

Latitude-Longitude 35.282294,-80.835617.

Family-Wife Betsy, expecting 1st

child in December!!

If I could eat one thing the rest of

my life: My wife wife’s cooking!

Actually, a chicken & rice dish my mother made, it always made me

happy.

Hidden Talent– Triathlete. Love to swim, bike, and run!!

Slow Down

As a reminder, the shift bid has been moved up one month earlier to give employees more notice for their new assignments.

The shift listing and employee ranking will be posted by

Friday, September 26th.

The actual shift bid will occur on Tuesday, October 14th and Wednesday, October 15th.

The NET team will bid just prior to the full bid, date TBD.

The new shifts will be effective Tuesday, January 6th, 2015.

There are no other changes to the process. More details will be communicated in late September. If you have any questions, please contact [email protected]

H.S. Football Games Standby

New Employee Spotlight

mailto:[email protected]�

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effective bystander CPR, early Advanced Life Support Intervention, and excellent patient care Please join Medic and Mr. Pacella in congratulating Paramedic Crew Chief Corey Colvin, EMT-NCC Nick Bringolf and EMD Michael Sherriff on an outstanding job!

Medic celebrated another great patient reunion, on August 18th. Mr. Pacella went into cardiac arrest while playing tennis at Freedom Park on July 16th. A bystander called 911, Emergency Medical Dispatcher Michael Sheriff coached the caller to instruct additional bystanders on how to perform CPR. Charlotte Fire Department and Medic arrived shortly to the scene. Mr. Pacella is a survivor today due to

Agency Tour

Building Bridges Scholars Enrichment Summer Camp came to Medic to learn more about Paramedics & EMT’s. They toured an ambulance, learned about the different certification levels, and explored the special operations assets. Their teachers report that the kids had a great time and they couldn’t stop talking about all the great things they saw at Medic! Thank You to Josh Stiller from Special Operations for showing them around.

Learn more about being more involved with the community as a Medic

employee by contacting Community Engagement Coordinator Lester Oliva at

[email protected] or 704-943-6023

Medic In the Community. Get Involved!

“Staying Alive”…..

Paramedic Audrey Hunt, EMT’s Chelsea Dewell, Nick Bringolf & EMD David Gerig participated at the Wells Fargo Rallies on 8/20 & 8/21 as a guest of the American Heart Association. Over those 2 days, over a hundred of Wells Fargo employees received life sav-ing CPR training. Great Work!!

Patient Reunion

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August Corporate Compliance Sessions

Compliance sessions are held

next to the Medic Fitness

Center, please contact Amy

Broughton if you need directions or have any questions

about the August Corporate

Compliance sessions at

[email protected].

Required Attendance

Jeffrey Boyles, Brent Cail, Margaret Carmichael, Ed Clay, Janine Curlee, Jai-An Davidson, Jeffrey Davidson, Jim Emerson, Matthew Hestwood, Kendal Hicks, Cathy Jordan, Eric Koelbl, Matthew Lost, Ron Martin, Beth Pethel, Patrick Pfund, Claudia Tetenbuam, Nayyar Toqeer

Please note: If your Annual

Performance Review was in July

and you did not attend a July

class, you must contact Amy

Broughton and attend an August

class.

Information Updates:

Please register for your

Corporate Compliance Training

session through the LMS

The duration of the Medic Safety & Compliance Training sessions

is up to 4 hours.

Attendees will be paid for the

total time spent in class and each employee with an Annual

Performance Review in that

month must attend one of

the available Compliance Training Sessions.

Sun Mon Tue Wed Thu Fri Sat

1 2

3 4 5 6

Compliance

0800-1200

7 8 9

Compliance

1600-2000

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Visit Us on the Web! www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road Charlotte, NC 28269

Tel: 704-943-6000 Fax: 704-943-6001

[email protected]

In-Service

Training

Medic Events

Holidays

Recertification Testing

August 2014

2014 Training Schedule

Sun Mon Tue Wed Thu Fri Sat 1 B 2 B

3 B 4 A 5 A 6 B

Corporate Compliance

0800-1200

7 B 8 A 9 A


1600-2000

10 A 11 B 12 B 13 A


0800-1200

14 A 15 B 16 B

17 B 18 A 19 A

Medic Inservice

1800-2200

20 B

Medic Inservice

1000-1400

21 B

Medic Inservice

1200-1600

22 A

Medic Inservice

0800-1200

23 A

24 A 25 B

Medic Inservice

1200-1600

1800-2200

26 B


1300-1700

27 A

Medic Inservice

1200-1600

1800-2200

28 A

Medic Inservice

1800-2200

29 B


1300-1700

30 B

August Corporate Compliance Trainings:

Wednesday, Aug. 6th 0800—1200

Saturday, Aug. 9th 1600—2000


Tuesday, Aug 26th 1300—1700

Friday, Aug. 29th 1300—1700

August Mandatory In-Service Sessions:

Tuesday, Aug. 19th 1800—2200


Thursday, Aug. 21st 1200—1600

Friday, Aug. 22nd 0800—1200

Monday, Aug. 25th 1200—1600

Monday, Aug. 25th 1800—2200



Thursday, Aug. 28th 1800-2200

Final dispatch 08 25 14

Documents

Transcript of Final dispatch 08 25 14