Fin Grp Report With Comments

A

Study of the Financial

Information Disclosed by

Indian Banks on Websites

and

In Investor

Presentations

N.R. INSTITUTE OF BUSINESS ADMINISTRATIONGLS campus, Mardia Plaza Lane, Off. C.G. road, Ellis Bridge, Ahmedabad-380006. Phone: 26430373

CERTIFICATE FOR SUBMISSION OF PROJECT

This is to certify that the report submitted by the under mentioned students is in partial fulfillment of the requirement for the completion of “Practical Studies” at the T.Y.B.B.A. for the year 2012-2013.

Title of the Project:

A Study of Financial Information disclosed by Indian Banks on Websites and in Investors Presentations.

Project Report Submitted by:

Roll No. Name004 Monil Baraiya012 Roshni Dabhi025 Tanvi Gandhi029 Sagar Govani032 Ruchita Jain042 Vivek Malaviya086 Rahul Shah133 Ashish Khetani134 Daksh Kotak145 Hardik Panchmatia

Signature Signature Signature

Director in-charge External Examiner Project Guide

Date: Date: Date:

Acknowledgement

Practical study is always resulting of co-operation. Although it is experience, it is not possible to

study. We are satisfied with the management task of Project Work assigned to us. This is proved to be the

first step towards Globalize World with the healthy management skills. Here we have selected “A Study of

the Financial Information Disclosed by Indian Banks on Websites and in Investor Presentations” as our

project task in Third Year B.B.A. of N.R. INSTITUTE OF BUSINESS ADMINISTRATION

We are highly indebted to Dr. Avani Desai, Director of N.R. INSTITUTE OF BUSINESS

ADMINISTRATION and our project mentor who gave us chance of implying ourselves in such project

assignments and constantly motivated us to try our best. Her advice regarding the preparation of project

report was very valuable for us.

Signature:

Name:

Date:

INDEX OF COTENTS

SR

NO. CONTENTS

PAGE

No.

1 Introduction to Banking Sector in India 8

2 Research Methodology 9

3 Introduction of Indian Banks 10

4 Analysis of Banks Websites 42

5 Hypothesis Testing 50

6 Analysis of Risk Categories 52

7 Conclusion 79

8 References 79

9 Appendix 80

LIST OF TABLES

LIST OF CHARTS

Table no. Title of Table

Page no.

A Analysis of Banks Websites

4.1 Descriptive Statistics of Entire Sample 42

4.2 Frequency of Accounting and Financial Information Items 43

4.3 Frequency of Corporate Governance Information Items 45

4.4 Frequency of CSR Information Items 46

4.5 Frequency of IR Contacts and Conveniences Items 47

4.6 Frequency of Material Process Able Formats Items 48

4.7 Frequency of Technological Advantage and User Support Items 49

B Analysis of Risk Categories

6.1 Financial Data Category 52

6.2 Operations Data Category 54

6.3 Empowerment Data Category 56

6.4 Information Processing and Technology Data Category 58

6.5 Integrity Data Category 60

6.6 Strategic Data Category 62

6.7 Historical Performance or Economic Cycle Data Category 64

6.8 Target Data Category 66

6.9 Monetary Future Data Category 68

6.10 Non-Monetary Future Data Category 70

6.11 Monetary Past Data Category 71

6.12 Non-Monetary Past Data Category 73

6.13Non-Monetary or Neutral or Non-Time Specific Statements of Risk Management Data Category 75

6.14 Pictorial Representation of Data Category 77

Table no. Title of Chart Page no.

A Analysis of Banks Websites

4.1 Descriptive Statistics of Entire Sample 43

4.2Frequency of Accounting and Financial Information Items 44

4.3Frequency of Corporate Governance Information Items 46

4.4 Frequency of CSR Information Items 47

4.5 Frequency of IR Contacts and Conveniences Items 48

4.6 Frequency of Material Process Able Formats Items 49

4.7Frequency of Technological Advantage and User Support Items 50

B Analysis of Risk Categories

6.1 Financial Data Category 53

6.2 Operations Data Category 55

6.3 Empowerment Data Category 57

6.4 Information Processing and Technology Data Category 59

6.5 Integrity Data Category 61

6.6 Strategic Data Category 63

6.7Historical Performance or Economic Cycle Data Category 65

6.8 Target Data Category 67

6.9 Monetary Future Data Category 69

6.1 Non-Monetary Future Data Category 70

6.11 Monetary Past Data Category 72

6.12 Non-Monetary Past Data Category 74

6.13Non-Monetary or Neutral or Non-Time Specific Statements of Risk Management Data Category 76

6.14 Pictorial Representation of Data Category 78

PREFACE

Banking Sector has gained its importance day by day due to the increasing need and transactions of

people. The current project is a group project which has been prepared in order to fulfill the purpose of

"Practical Studies" in the Third Year B.B.A. Programmed prescribed under Gujarat University and also to

fulfill the purpose of "LIVE" Project.

This project is part of an ongoing international research project between our college NRIBA and

Herriot Watt University, Edinburgh, UK. The project is based on "A study of the Financial Information

disclosed by Indian Banks on Websites and in Investor Presentations".

CHAPTERS

CHAPTER 1: INTRODUCTION TO BANKING INDUSTRY

Banking in India originated in the last decade of the 18 th century. The pioneer bank was General

Bank of India, which started in 1786. The other was Bank of Hindustan, which was set up in 1870, it was the

earliest Indian bank. Apart from that the oldest bank of India is the State Bank of India, which originated in

the Bank of Calcutta in June 1806, which almost immediately became the Bank of Bengal. The Indian

Banking industry is governed by the Banking Regulation Act of India, 1949. By the 1960s, the Indian

banking industry had become an important tool to facilitate the speed of development of the Indian

economy.

The first phase of financial reforms resulted in the nationalization of 14 major banks in 1969 and

resulted in a shift from class banking to mass banking. We have seen the economic crisis of US in 2008-

2009 and now the European crisis. It is the banking rules and regulation framework of India which has

prevented it from the world economic crisis. Out of 14 banks of our project 3 banks are not listed under

RBI. They are I) Federal Bank, II) Kotak Mahindra Bank, III) Yes bank

The growth in the Indian Banking Industry has been more qualitative than quantitative and it is

expected to remain the same in the coming years. Based on the projections made in the "India Vision

2020" prepared by the Planning Commission and the Draft 10th Plan, the report forecasts that the pace of

expansion in the balance-sheets of banks is likely to decelerate. The total assets of all scheduled

commercial banks by end-March 2010 is estimated at Rs 40,90,000 crores. That will comprise about 65 per

cent of GDP at current market prices as compared to 67 per cent in 2002-03. Bank assets are expected to

grow at an annual composite rate of 13.4 per cent during the rest of the decade as against the growth rate

of 16.7 per cent that existed between 1994-95 and 2002-03. It is expected that there will be large additions

to the capital base and reserves on the liability side.

The Indian Banking industry, which is governed by the Banking Regulation Act of India, 1949 can be

broadly classified into two major categories, nonscheduled banks and scheduled banks. Scheduled banks

comprise commercial banks and the co-operative banks. In terms of ownership, commercial banks can be

further grouped into nationalized banks, the State Bank of India and its group banks, regional rural banks

and private sector banks (the old/ new domestic and foreign). These banks have over 67,000 branches

spread across the country.

The Public Sector Banks (PSBs), which are the base of the Banking sector in India account for more

than 78 per cent of the total banking industry assets. Unfortunately they are burdened with excessive Non

Performing assets (NPAs), massive manpower and lack of modern technology. On the other hand the

Private Sector Banks are making tremendous progress. They are leaders in Internet banking, mobile

banking, phone banking, ATMs. As far as foreign banks are concerned they are likely to succeed in the

Indian Banking Industry.

In the Indian Banking Industry some of the Private Sector Banks operating are IDBI Bank, ING Vyasa

Bank, SBI Commercial and International Bank Ltd, Bank of Rajasthan Ltd. and banks from the Public Sector

include Punjab National bank, Vijaya Bank, UCO Bank, Oriental Bank, Allahabad Bank among others. ANZ

Grindlays Bank, ABN-AMRO Bank, American Express Bank Ltd, Citibank are some of the foreign banks

operating in the Indian Banking Industry.

As far as the present scenario is concerned the Banking Industry in India is going through a

transitional phase. The first phase of financial reforms resulted in the nationalization of 14 major banks in

1969 and resulted in a shift from Class banking to Mass banking. This in turn resulted in a significant

growth in the geographical coverage of banks. Every bank had to earmark a minimum percentage of their

loan portfolio to sectors identified as “priority sectors”. The manufacturing sector also grew during the

1970s in protected environs and the banking sector was a critical source. The next wave of reforms saw the

nationalization of 6 more commercial banks in 1980. Since then the number of scheduled commercial

banks increased four-fold and the number of bank branches increased eight-fold.

After the second phase of financial sector reforms and liberalization of the sector in the early

nineties, the Public Sector Banks (PSB) s found it extremely difficult to compete with the new private sector

banks and the foreign banks. The new private sector banks first made their appearance after the guidelines

permitting them were issued in January 1993. Eight new private sector banks are presently in operation.

These banks due to their late start have access to state-of-the-art technology, which in turn helps them to

save on manpower costs and provide better services.

During the year 2000, the State Bank Of India (SBI) and its 7 associates accounted for a 25 percent

share in deposits and 28.1 percent share in credit. The 20 nationalized banks accounted for 53.2 percent of

the deposits and 47.5 percent of credit during the same period. The share of foreign banks (numbering 42),

regional rural banks and other scheduled commercial banks accounted for 5.7 percent, 3.9 percent and

12.2 percent respectively in deposits and 8.41 percent, 3.14 percent and 12.85 percent respectively in

credit during the year 2000.

1.1 TECHNOLOGY

1.1.1 Technology Use by Banks

Token Machine

In banks they provide token machines to arrange the customers. Use of token machine is to

manage their customer by allotting them waiting numbers.

IVR Technology

IVR Technology refers to Voice Recording. In IVR technology banks record the calls done by their

customers to bank’s customer care department for security purpose.

Day To Day Back Up of Transaction

Banks update their day to day transactions to their centralized software. This is the modern usage

of technology as they using electronic form of data storing.

Centralized Software Connectivity

Software using by banks for data keeping is centrally connected. It is connected with all the

branches spread across the India and center of the bank.

Centralize CCTV Camera

CCTV cameras are also used by banks for security purpose. All the cameras are connected with the

centre of all the banks.

Websites

Websites are probably used for the analysis purpose where the banks are sharing their information

to make people aware about their products and policies.

1.1.2 Technology Products for Customer

Net Banking

Net banking is highly used technology by customers. Net banking refers to online banking. It means

done all the transactions with the help of internet. According to recent survey Ahmedabad stands

at 7th rank in online shopping in across India. This is only possible with the help of net banking.

Online Money Transfer

Online money transfer means transfer of money from one account to other account by using of

internet. It is also high in proportion of usage of technology.

Bill Payment

Bill payment refers to payment of various bills such as electricity bill, telephone bill and other

miscellaneous bills online by the banks.

Mobile Recharge

Banks also provide the facility of online mobile recharge to its customers.

Mobile Banking

Mobile banking is same as online banking. Banks provide different types of application to their

customer to use mobile banking.

Ticket Booking

Online ticket booking is also a facility provided by banks to their customers.

1.1.3 Advantages of Technology

Sustain in Competition

C o m p e ti ti v e p r e s s u r e i s t h e c h i e f d r i v i n g f o r c e b e h i n d increasing use of Internet banking technology, ranking ahead of cost reduction and revenue enhancement, in second and third place respectively. Banks see Internet banking as a way to keep existing customers and attract new ones to the bank.

Availability to Customer

By increase in numbers of ATMs and branches, banks can reach to customer very easily. Internet banking allows expanded customer contact through increased geographical reach and lower cost delivery channels. Banks are using the Internet as an alternative delivery channel to reach existing customers and attract new customers.

Customer Satisfaction

As the current market strategies are commonly based on customers, customer satisfaction is must. Thus, banks try to satisfy their customers by doing innovation in technology.

1.1.4 Disadvantages of Technology

Security of Transaction

While doing online banking there is a high risk of security of information given such as password of credit card / debit card.

Fraud and Scams

There is a high chance of hacking of data by the hackers and do fraud and scams by getting the password and other information related to customers’ accounts. Spam scams involve fraudsters sending spam e-mails informing customers of some seemingly legitimate reason to login to their accounts.

Disclosure of Personal Details

Customer has to give some of his/her personal details to banks for opening account or for any other

procedure. Banks put all these records into its server. So there is a higher risk of disclosure of personal

details given by customer.

1.2 QUATERLY INVESTOR PRESENTATIONS

The analysts obtain information by studying public records and filings by the company, as well as by

participating in public conference calls where they can ask direct questions to the management. Additional

information can be also received in small group or one-on-one meetings with senior members of

management teams. However in many markets such information gathering became difficult and potentially

illegal due to legislative changes brought upon by corporate scandals in the early 2000s. One example is

Regulation FD (Fair Disclosure) in the United States. Many other developed countries also adopted similar

rules.

Financial analysts are often employed by mutual and pension funds, hedge funds, securities firms,

banks, investment banks, insurance companies, and other businesses, helping these companies or their

clients make investment decisions. Financial analysts employed in commercial lending perform "balance

sheet analysis," examining the audited financial statements and corollary data in order to assess lending

risks. In a stock brokerage house or in an investment bank, they read company financial statements and

analyze commodity prices, sales, costs, expenses, and tax rates in order to determine a company's value

and project future earnings. In any of these various institutions, the analyst often meets with company

officials to gain a better insight into a company's prospects and to determine the company's managerial

effectiveness. Usually, financial analysts study an entire industry, assessing current trends in business

practices, products, and industry competition. They must keep abreast of new regulations or policies that

may affect the industry, as well as monitor the economy to determine its effect on earnings.

http://en.wikipedia.org/wiki/Financial_statements

http://en.wikipedia.org/wiki/Balance_sheet

http://en.wikipedia.org/wiki/Balance_sheet

http://en.wikipedia.org/wiki/Regulation_FD

http://en.wikipedia.org/wiki/Conference_calls

Financial analysts use spreadsheet and statistical software packages to analyze financial data, spot

trends, and develop forecasts; see Financial modeling. On the basis of their results, they write reports and

make presentations, usually making recommendations to buy or sell a particular investment or security.

Senior analysts may actually make the decision to buy or sell for the company or client if they are the ones

responsible for managing the assets. Other analysts use the data to measure the financial risks associated

with making a particular investment decision.

Financial analysts in investment banking departments of securities or banking firms often work in

teams, analyzing the future prospects of companies that want to sell shares to the public for the first time.

They also ensure that the forms and written materials necessary for compliance with Securities and

Exchange Commission regulations are accurate and complete. They may make presentations to

prospective investors about the merits of investing in the new company. Financial analysts also work in

mergers and acquisitions departments, preparing analyses on the costs and benefits of a proposed merger

or takeover. There are buy-side analysts and sell-side analysts.

Some financial analysts collect industry data (mainly balance sheet, income statement and capital

adequacy in banking sector), merger and acquisition history and financial news for their clients. They

normally standardize the different companies data to look uniform and facilitate their clients to do peer

analysis. Their main objective is to enable their clients to make better decisions about the investment

across different regions. They also provide the abundance of financial ratios calculated from the data that

they gather from the financial statements that help clients to read the bottom line of the company. Many

people mix up this with the data entry job but actually its far away from just data entry.

Some financial analysts, called ratings analysts (who are often employees of ratings agencies),

evaluate the ability of companies or governments that issue bonds to repay their debt. On the basis of

their evaluation, a management team assigns a rating to a company's or government's bonds. Other

financial analysts perform budget, cost, and credit analysis as part of their responsibilities.

CHAPTER 2: RESEARCH METHODOLOGY

2.1 OBJECTIVE

http://en.wikipedia.org/wiki/Ratings_agencies

http://en.wikipedia.org/wiki/Sell-side_analyst

http://en.wikipedia.org/wiki/Buy-side_analyst

http://en.wikipedia.org/wiki/Mergers_and_acquisitions

http://en.wikipedia.org/wiki/Securities_and_Exchange_Commission

http://en.wikipedia.org/wiki/Securities_and_Exchange_Commission

http://en.wikipedia.org/wiki/Investment_banking

http://en.wikipedia.org/wiki/Financial_modeling#Accounting

The objective of this study is to find out the extent of financial information disclosed by Indian

listed banks that figure in BSE 100 on their websites and investor presentations. For this purpose, detailed

analysis of websites of top 14 banks listed under BSE through the research instrument popularly used for

this purpose .i.e., "Checklist" has also been made. Also, analysis of Investor Presentations of these banks

was also made and for that purpose also "Checklist" was used which was classified into various list of risk

categories, characteristics and Pictorial Graphs and Presentations.

2.2 DATA SOURCE

To fulfill this research purpose, Purposive Sampling method was used. It was an immense

experience gained all of our group members and also we all felt delightful as the research content has been

used for the LIVE purpose.

2.2.1 PRIMARY DATA:

The primary data of this project is obtained from the official website, their quarterly investor

presentations and annual reports of last five year of the sample banks.

2.2.2 SECONDARY DATA:

The secondary data of this project is obtained from financial websites such as

www.moneycontrol.com, www.researchbytes.com etc and the book Research Methodology by Cooper and

Schindler.

2.3 ANALYSIS

The analysis is made on the basis of percentages and ANOVA.

2.4 RESEARCH INSTRUMENT

Two checklists were used as research instruments:

1) Information disclosed on website

2) For level of information, category of information and frequency of pictorial tools used in investor

presentations made by banks at the end of every quarter to analysts.

2.5 BENEFITS OF STUDIES

There are various benefits of the studies to the various parties such as, I) Banks: It helps to the banks to

disclose more information about them to different segments of the banks. II) Investor: It helps the

investors for comparing the financial stability of the banks along with their strategy for investing money. III)

Students: It will play a role of guidance for the future finance students who can use our data as a base of

their study and compare with their data to study.

It has been also beneficial to us in terms of gaining the knowledge of Banking industry due to which

5 out of 8 candidates from our group were able to get placement in the India’s second largest bank ICICI

Bank.

2.6 SAMPLING METHOD

2.6.1 Type of Sampling- Purposive Sampling

2.6.2 Population- All listed banks in India.

2.6.3 Sampling Unit- One listed bank in India.

2.6.4 Sample Size- All Banks listed in BSE 100 as on 25th August 2012, which come to 14 top list.

CHAPTER 3: INTRODUCTION OF INDIAN BANKS

3.1 AXIS BANK

Axis Bank was the first of the new private banks to have begun operations in 1994, after the

Government of India allowed new private banks to be established. The Bank was promoted jointly by the

Administrator of the specified undertaking of the Unit Trust of India (UTI - I), Life Insurance Corporation of

India (LIC) and General Insurance Corporation of India (GIC) and other four PSU insurance companies, i.e.

National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance

Company Ltd. and United India Insurance Company Ltd. The Bank as on 30th June, 2012 is capitalized to

the extent of Rs. 414.29 corers with the public holding (other than promoters and GDR s) at 54.24%., Profit

after tax Rs.4242.21 cr. Total assets Rs.285627.79 corers .The Bank has a very wide network of more than

1,622 branches (including 169 Service Branches/CPCs as on 31th March, 2012). The Bank has a network of

over 9,924 ATMs as on 31th March, 2012 providing 24 hrs a day banking convenience to its customers. This

is one of the largest ATM networks in the country. The Bank has set up six wholly-owned subsidiaries: Axis

Securities and Sales Ltd., Axis Private Equity Ltd., Axis Trustee Services Ltd., Axis Asset Management

Company Ltd., Axis Mutual Fund Trustee Ltd., and Axis U.K. Ltd. Axis bank listed on The Bombay Stock

Exchange, The National Stock Exchange and London Stock Exchange.

3.1.1 Awards & Recognitions

The Bank has strengths in both retail and corporate banking and is committed to adopting the best

industry practices internationally in order to achieve excellence. Bank’s performance has been acclaimed,

both in the country as well as overseas, the recent Bank of the Year: India 2011 award from the Banker

magazine, UK being one such acknowledgement, Best Bank - Private Sector NDTV Profit Business

Leadership Awards, and 3rd Strongest Bank in Asia-Pacific Region Asian Banker. Axis bank’s financial

products are consumer banking, corporate banking, finance and Insurance, Investment banking, mortgage

loans, private Equity, wealth management etc.

3.1.2 Products and services

Products and services provided by the bank are Accounts and cards like current, salary, prepaid,

Credits and Financing like working capital, long term fund, Capital Market Solution like mergers,

acquisition, private equity, Treasury Solution like money market, fore and currency futures, and other

Trading Services like e-Depository, e-Broking etc

3.1.3 Performance Overview

3.1.4 Usage of Technology

Axis bank provides various technologies to the customers, Investors and other bodies. Thus, customers can do multiple things to comforts of their home, office with The Axis Bank Internet Banking – a one stapes solution for all their banking needs. Customers can now get all the accounts details, submit requests and undertaking wide range of transaction online.

Axis bank provides E-banking in Account Details, Fund Transfer, Request Services, Investment

Services, Value Added Services like Pay Utility bills for more than 160 billers, Recharge Mobile, Create

Virtual Cards, Pay any Visa Credit Card bills, Register for statement and short message service banking etc.

It also provided TELE BANKING customers can access the following services on Axis Mobile: Balance

Enquiry, Mini Statement Requests, cheque book request, Funds Transfer, to Axis Bank accounts, to other

bank accounts (NEFT), IMPS (Interbank Mobile Payment Service), Bill payments.SMS BANKING Balance,

Last three Transactions, Know the status of your cheque.

3.2 BANK OF INDIA

Bank of India (BOI) is an Indian state-owned commercial bank with headquarters in Mumbai,

Maharashtra. Government owned since nationalization in 1969. It is India's 4th largest PSU bank, after

State Bank of India, Punjab National Bank and Bank of Baroda. It has 4157 branches as on 21/04/2012,

including 29 branches outside India, and about 1679 ATMs. BOI is a founder member of SWIFT (Society for

Worldwide Inter Bank Financial Telecommunications), which facilitates provision of cost-effective financial

processing and communication services. The Bank completed its first one hundred years of operations on 7

September 2006.The Bank has 4038 branches in India spread over all states/ union territories including

specialized branches. These branches are controlled through 50 Zonal Offices. There are 29 branches/

offices (including five representative offices) and 3 Subsidiaries and 1 joint venture abroad.


Most recognized awards of BOI are: i) Dun & Brad Street Awards for the Best Public Sector Bank

Category 2010, ii) The Second PSU Awards 2010 by Dalal Street, iii) The awards of the most efficient Public

sector Bank based on the Operating Profit/Total number of employees, iv) Growth in operating profit

Balance Sheet Profit, v) National Award for Excellence in Lending to Micro & Small Enterprises, vi) Best

Education Loan Provider: Outlook Money-NDTV Profit Awards, vii) ‘Winner Award’ in the ‘Best Business

Enablement Initiative’ Category by IBA.


3.2.3 Use of Technology

While firmly adhering to a policy of prudence and caution, the Bank has been in the forefront of introducing various innovative services and systems. Business has been conducted with the successful

blend of traditional values and ethics and the most modern infrastructure. The Bank has been the first among the nationalized banks to establish a fully computerized branch and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is also a Founder Member of SWIFT in India. It pioneered the introduction of the Health Code System in 1982, for evaluating/ rating its credit portfolio.

Mobile Banking facility is introduced as the latest alternate delivery channel which allows

customers to do banking activities virtually from the convenience of the Mobile phone at any time and

from anywhere. This facility is extended to all Retail internet banking customers and includes features like

Balance enquiry, last five transactions, Cheque status, Funds Transfer & Mobile Payments.

3.3 BANK OF BARODA

It has been a long and eventful journey of almost a century across 25 countries. Starting in 1908

from a small building in Baroda to its new hi-rise and hi-tech Baroda Corporate Centre in Mumbai is a saga

of vision, enterprise, financial prudence and corporate governance. It is a story scripted in corporate

wisdom and social pride. It is a story crafted in private capital, princely patronage and state ownership. It is

a story of ordinary bankers and their extraordinary contribution in the ascent of Bank of Baroda to the

formidable heights of corporate glory. It is a story that needs to be shared with all those millions of people

- customers, stakeholders, employees & the public at large-who in ample measure, have contributed to the

making of an institution. Bank of Baroda has 873 branches in metro cities, 737 branches in urban areas,

1078 branches in semi-urban areas and 1335 branches in rural areas. Thus, Bank of Baroda has 4023

branches in total as on 12th October, 2012.

3.3.1 Awards and Recognitions

Bank of Baroda has various awards and recognitions. Of them, most recognized are: Best Public

Sector Bank (PSB) by CNBC-TV18 & MCX, Dainik Bhaskar India Pride Award for 2011, National Award for

Performance under SME Business, Award for Best Utilization of Intellectual Resources, Best Growing Large

Bank by Business World-PWC, Business Leadership Award by NDTV- Best PSB in 2011, Fastest Growing

Large Bank by Business World-PWC and ‘Indira Gandhi Rajbhasha Shield’.

3.3.2 Products and Services

Bank of Baroda offers various deposit plans that we can choose from depending on the term

period, nature of deposit and its unique saving and withdrawal features. Fixed deposits are categorized

into deposits with a term period of less than 12 months, more than 12 months and recurring deposits.

These deposit plans offer convenient solutions to both working individuals as well as senior citizens.

Current and saving deposits are ideal for individuals who wish to take advantage of multiple benefits within

the same plan and even be eligible to opt for overdrafts. Bank of Baroda is trading lower by 4% at Rs 759,

extending its Wednesday’s over 1% fall after the bank said that its net non-performing assets (NPAs) rose

to 0.51% in December from 0.36% on year ago. The bank had NPA at 0.47% of loans disbursed at the end

of September. Other products and services provided by the bank are: Issue of guarantees on behalf of

constituents, Opening of letter of credit, Correspondent banking, Collection of cheque, bills, Investments in

FRNs, CPs, Government-Securities, Open NRE, FCNR, Accounts for NRIs to be parked at their Indian

branches.



As Bank of Baroda is awarded with the Best Public Sector Bank Award, it never falls back in using

best technology for providing best customer services. The technology used by the bank includes "Baroda

Connect" is an internet banking facility introduced as an alternative delivery channel for rendering effective

customer service on 24 X 7 basis. It offers unique customized services to both Retail & Corporate

customers. All customers can register under Baroda Connect for View and / or Transaction facility. Under

View facility customer can View Account summary of all operative, deposit and loan accounts, all multiple

Account information online with a single user id, Get Account statements. Under Transaction facility

customer can Transfer funds immediately or schedule for a future date to self linked and third party, Pay

through Online Tax - Direct and Indirect taxes online such as Excise Duty, Service Tax, Customs Duty,

Income Tax etc. Pay through Baroda Easy Pay - utility bills like electricity, mobile etc, Donations,

Subscription, Travel plan booking online.

Bank of Baroda has about 1100 ATMs. Bank of Baroda ATMs has many services / facilities such as:

Account Information, Cash Deposit, Regular bills payment, Purchases of Re-load Vouchers for Mobiles,

Mini/Short statement, Loan account enquiry etc. The card issued by Banks in India is enabling for use at

any bank ATM within India. Banks set limit for cash withdrawal by customers. The cash withdrawal limit for

use at the ATM of the issuing bank is set by the bank during the issuance of the card. This limit is displayed

at the respective ATM locations and also in user guide provided to the customer. For cash withdrawal at

other bank ATMs, banks have decided to maintain a limit of Rs.10000/- per transaction. This information is

displayed at the ATM location. But banks can restrict the number of free transactions from other Bank to a

maximum of five per month. For transactions beyond this minimum number of transaction, banks charge

maximum of Rs. 20/- per transaction.

Bank of Baroda has introduced Tele-Banking (IVRS) facility for its customers in UAE. This facility is

free of charges and can be availed any time, i.e., 24 hours/day, 7 days/week except for operator's

assistance. Customers having existing SB/CA/CC/OD account with any branch of Bank of Baroda in U.A.E.

may avail of this facility. Customers need to register one time for the Tele-Banking (IVRS) facility after with

they will be issued a secured PIN (Personal Identification Number) through which they can avail Tele-

Banking services. Tele-Banking (IVRS) Features: Account Balance Enquiry (latest previous / last working day

balance), Enquiry of last five transactions in the account, Statement over Fax, PIN change, Enquiry on Card

Exchange Rates (Buying / Selling Rates), Products and Service offered by Bank of Baroda.

3.4 CANARA BANK

Canara Bank widely known for customer centricity, Canara Bank was founded by Shri Ammembal

Subba Rao Pai, a great visionary and philanthropist, in July 1906, at Mangalore, then a small port town in

Karnataka. The Bank has gone through the various phases of its growth trajectory over hundred years of its

existence. Over the years, the Bank has been scaling up its market position to emerge as a major 'Financial

Conglomerate' with as many as nine subsidiaries/sponsored institutions/joint ventures in India and abroad.

As at March 2012, the Bank has further expanded its domestic presence, with 3595 branches spread across

all geographical segments. Keeping customer convenience at the forefront, the Bank provides a wide array

of alternative delivery channels that include 2858 ATMs, covering 1139 centers. As in March 2012, the total

business of the Bank stood at 559544 corers. Canara Bank has expanded its branches across the world in

U.K., Hong Kong, China, Kingdom of Bahrain, United Arab Emirates and Russia. Canara Bank has other

subsidiaries such as Canara bank Financial Services Ltd., Canara Robeco Asset Management Company Ltd.

and Canara Bank Securities Ltd., Canara bank Computer Services Ltd., Canara Fin Homes Ltd., Canara bank

Factors Ltd., Canara bank Venture Capital Fund Limited.

3.4.1 Awards Recognitions

Canara Bank received 2nd Runner Up award for 'Best Online Bank' among Public Sector Banks at

IBA Banking Technology Awards 2011, Canara Bank received 2nd Runner Up award for 'Best Customer

Relationship Initiative' among Public Sector Banks at IBA Banking Technology Awards 2011, Canara Bank

received IDRBT Best Bank Award among Large Banks for "Use of Technology for Financial Inclusion" from

the hands of RBI Governor Dr. D Subba Rao, First Bank to introduce Centralized Solution for Service Units

(CSSU), developed in-house adopting the latest technology in the I.T. Industry, Under the implementation

of Rajbhasha, the Bank received Indira Gandhi Rajbhasha Puraskar Yojna-2009-10 - Encouragement Prize,

NABARD’s Best Performance Award, 2010-11, for SHG Credit Linkage and Best Performing Farmers’ Club

Award of NABARD, 2010-11, in Karnataka.


Loans Products : Housing Loans, Home Improvement, Canara Cash(shares) Loan, Canara

Mobile(Vehicle), Canara Site Loan, Canara Budget (For Employed/Business), Canara Pension, Teachers

Loan, Swarna Loan(Gold Loan), Canara Rent, Canara Mortgage, Canara Guide, Canara Jeevan, Doctors

Choice, For Online Loan. Canara Consumer Loan, Personal Banking Technology: Savings & Deposits,

Technology Products, Mutual Funds, Insurance Business, International Services, Card Services, Consultancy

Services, Depository Services, Ancillary Services.


3.4.4 Usage of TechnologyCanara Bank has been undertaken several IT initiatives during the year, which include Funds

Transfer through Interbank Mobile Payment Services (IMPS) in ATMs, ASBA facility to net banking users, E-filing of tax returns and facility for viewing details of tax deducted at source, Terminal at 223 branches for customers to use net banking, SMS/e-mail alerts for all transactions done through ATM, net banking, POS, mobile banking, online payments irrespective of amounts, online loan applications and tracking facility, generation of automatic pass sheets through e-mail and automatic renewal of term deposits. Under Government business, the Bank has implemented internet based application for UGC Maulana Azad National Fellowship Scheme, Web portal for National Scheme for Girl Child Secondary Education, Electronic Accounting Systems of e-Receipts-Customs (Easer-C) for collection of customs duty and e-payment of commercial taxes module.3.5 FEDERAL BANK

The history of Federal Bank dates back to the pre-independence era. Though initially it was known

as the Travancore Federal Bank, it gradually transformed into a full-fledged bank under the table

leadership of its Founder, Mr. K P Hormis. The name Federal Bank Limited was officially announced in the

year 1947 with its headquarters nestled on the banks on the river Periyar. Since then there has been no

looking back and the bank has become one of the strongest and most stable banks in the country. Federal

Bank has 1000 branches spread across 24 states in India and 1058 ATMs around the country (across 108

metro centers, 224 urban centers, 384 semi-urban locations and 87 rural areas). Federal Bank opened its

1000th branch at Muthoor, Thiruvalla in Kerala on 17 August 2012, and is planning to hire 2000

professionals by September 2012. The Bank would be the first Bank from Kerala to cross the milestone of

1000 branch network.


The main awards and recognitions of Federal Bank are: I) National award of excellence ‘Quality Brands India 2012-14', II) Rashtriya Udyog Ratna Award, III) ACI Excellence Awards 2012, IV) KMA Excellence Awards 2011, V) IDRBT award.

3.5.2 Products and Services When customer do not prefer periodical interest payments, customers can get compound interest

(i.e. interest on interest) on your deposit and the principal with interest is payable at the end of the period.

Cash Certificates from Federal Bank offers customers these features. Federal Tax Savings Deposit will be a

http://www.federalbank.co.in/Personal_Deposit_CashCertificate.aspx

http://en.wikipedia.org/wiki/Automated_teller_machine

good option for customers. Tax savings fixed deposits are the easiest tax savings options under section

80C. They are one of the best and safest investment options too. If a person who wants to plan for the

future but would like to make only systematic small deposits over a period of time, recurring deposits are

for suitable for customers. Federal Bank offers the most convenient Federal Savings Fund (FSF) exactly to

meet this requirement. Federal bank have yet another recurring deposit, Fed Secure, which will give

customers an in-built insurance cover with very low premium. Federal bank offer attractive interest rates

for Term deposits.


3.5.4 Use of technology Considering the high penetration of mobile phones in the country, Bank has taken various initiatives

in popularizing mobile banking through numerous awareness campaigns. The Bank is currently providing

http://www.federalbank.co.in/Personal_Deposit_FederalSavingsFund(FSF).aspx

various facilities like balance enquiries, account statement and transaction services through its mobile

banking platform – Fed Mobile.

The Bank has an active alliance with National Payment Corporation of India (NPCI) in enabling

Interbank Mobile Payment Service (IMPS) and is the first mover in introducing this facility through Internet

Banking. Mobile Banking is also extended to making merchant payments like mobile top ups and ticket

booking. The Bank is poised to provide native applications for all popular Smart phones, which will take the

convenience of mobile banking to the next level.

Bank’s Internet Banking platform – FED Net is already popular among its retail and corporate

customers. After considering various customer needs and requirements, Federal bank have further

enhanced in its security, convenience and scalability. The Bank also enhanced customer convenience by

adding more arrangements for e-commerce, and integration of mobile and DTH top up directly from FED

Net. The system was also scaled up to handle more number of concurrent transactions with faster

response times.

Corporate banking can be done from customer’s office. Business rules can be set as per customer

requirement. Limits can be set at as required. Banks officials can be given authority to make funds transfer

and authorize / approve transactions. Bank statement can be printed in customer’s office as hard or soft

copies making bank reconciliation all the more easy. Corporate banking has never been this convenient.

3.6 HDFC BANK

HDFC Bank is the sixth largest bank with total asset of Rs. 337,909.49 in corer (Us$ 70.17 billion) at

March 2012 and net profit tax Rs 5,247.0 corer for the year ended March 31, 2012. The Bank has a network

at 2,544 branches and 8,913 ATMs in 1,399 cities in India. The Bank currently has subsidiaries in Mumbai is

headquarter and others branches are Chennai, New Delhi ,Kolkata Bangalore, Hyderabad, Pune, Kerala,

Tamil Nadu ,Punjab and representative offices in Dubai [UAE ]. With consistent performance for over three

decades, HDFC bank has earned its credibility from over 12lakhs depositors. HDFC bank has many groups

of companies like HDFC LTD, HDFC Mutual fund, HDFC Sales, HDFC Ergo General Insurance, HDFC Trustee

Company Ltd, HDFC Developers Ltd, HDFC Property Ventures Ltd, HDFC Ventures Trustee Company Ltd,

HDFC Investments Ltd, HDFC Holdings Ltd. HDFC securities, HDFC Realty, HDFC financial service.


Most recognized awards of HDFC Bank are: I) Forbes Asia awards for Fab 50 companies winning in

6th year in row, II) Financial Institution Awards for Best Managed Company to Best CEO Mr. Aditya Puri, III)

India's Top 500 Companies -Dun & Bradstreet Corporate Awards for Best private sector Bank in India, IV)

DSCI (Data Security Council of India) Excellence Awards for security in bank, V) Banking Technology Awards

for (1) Best Risk Management Initiative and (2) Best Use of Business Intelligence, VI)The Asset Triple A

awards for Best Cash Management Bank in India, VII)The Asian Banker International Excellence in Retail

Financial Services Awards for Best retail bank in India and best risk management in India, VIII) Institute of

Chartered Accountants of India Awards for Excellence in financial Reporting, IX) International Data

Corporation Financial Insights Innovation Awards, X) HDFC bank Awarded 5 th Loyalty Summit Award for

customer and Brand Loyalty, XI) Mr. Aditya Puri Awarded Teacher’s Achievement Awards (business).


3.6.3 Usage of Technology & Services

Net Banking is essentially an additional banking channel HDFC offers to customers for their

convenience; HDFC Bank has assessed the risk from the operational as well as from a technology and

security perspective. Conduct all Net Banking transactions on the Internet in a safe and secure

environment. HDFC Bank uses 128-bit Secure Socket Layer (SSL) technology, which is the highest level of

security commercially available. Plus, a host of internal control measures and processes ensure that

consumer transactions remain confidential.

HDFC Bank is one of India's premier banks providing a wide range of financial products and services

to its over 11 million customers across hundreds of Indian cities using multiple distribution channels

including a span-India network of branches, ATMs, phone banking, net banking and mobile banking. Within

a relatively short span of time, the bank has emerged as a leading player in retail banking, wholesale

banking, and treasury operations, its three principal business segments. The bank's competitive strength clearly

lies in the use of technology and the ability to deliver world-class service with rapid response time.

HDFC Bank operates in a highly automated environment in terms of information technology and

communication systems. All the bank's branches have online connectivity, which enables the bank to offer

speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers

through the branch network and Automated Teller Machines (ATMs).

HDFC Bank deals with three key business segments. - Wholesale Banking Services, Retail Banking

Services, Treasury. It has entered the banking consortia of over 50 corporate for providing working

capital finance, trade services, corporate finance, and merchant banking. HDFC Bank was the first bank in

India to launch an International Debit Card in association with VISA (Visa Electron) and issues the

MasterCard Maestro debit card as well. The Bank launched its credit card business in late 2001. By March

2009, the bank had a total card base (debit and credit cards) of over 13 million. The Bank is also one of the

leading players in the “merchant acquiring” business with over 70,000 Point-of-sale (POS) terminals for

debit / credit cards acceptance at merchant establishments.

3.7 ICICI Bank

ICICI Bank is India's second-largest bank with total assets of Rs. 4,736.47 billion (US$ 93 billion) at

March 31, 2012 and profit after tax Rs. 64.65 billion (US$ 1,271 million) for the year ended March 31, 2012.

The Bank has a network of 2,772 branches and 9,363 ATMs in India, and has a presence in 19 countries,

including India.

The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United

States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and

representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and

Indonesia. Our UK subsidiary has established branches in Belgium and Germany. ICICI Bank's equity shares

are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its

American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). ICICI bank has

other subsidiaries which are ICICI Group, ICICI Prudential Life Insurance Company, ICICI Lombard General

Insurance Company, ICICI Prudential AMC & Trust, ICICI Venture, ICICI Direct, ICICI Foundation and Disha

Financial Counseling.


For the year 2012 Ms. Chanda Kocher, Managing Director & CEO of ICICI was ranked 5th in the

International listing of 50 Most Powerful Women in Business by Fortune. ICICI Bank in the Private Sector

Bank category won the Best Technology Bank of the Year. ICICI Bank awarded the Best Private Sector Bank

in Global Business Development, Rural Reach and SME financing categories by Dun & Bradstreet - Polaris

Financial Technology Banking Awards. ICICI Bank awarded the Best SME Bank for Treasury and Working

Capital (India) by The Asset Triple A. ICICI Bank awarded the Best Trade Finance bank in India by GTR Asia

Leaders in Trade Awards 2012.


ICICI Bank has been at the forefront when it comes to technology adoption in banking sector in

India. ICICI Bank is spending so much on technology is primarily because of two reasons - customer

expectations and behavior is changing rapidly in India and second, the diversified customer base in India.

ICICI Bank has had the internet banking platform since 1994. Today, of the bank’s 9 million online internet

banking customers, 3.5 million customers use net banking once in a month. ICICI Bank was the first bank

that allowed its customers to pull money from their account in another bank. ICICI Bank is the only bank in

India that has a machine called cash acceptor — that looks like an ATM — where customer can deposit

cash. The machine not only counts the cash, but also authenticates the notes and credits the money to

their account in real time. The bank plans to install these machines — about 200 right now — at every

branch and even in malls. Now the bank has leveraged its product called Money to India, by making it

Money to World. Interestingly, customers of another bank could log into ICICI Bank’s website, give the

details of the other bank as well as the beneficiary’s name and bank details, and ICICI Bank could pull

money from any bank and remit anywhere in India. In rural areas, it has partnered with Financial Inclusion

Network & Operations to provide banking facilities through a low-cost platform. The bank gets in touch

with a local commission agent in a village that has a mobile phone that works as an extended teller to

receive and make payments.


3.8 IDBI

Industrial Development bank of India (IDBI) was constituted under Industrial Development bank of

India Act, 1964 as a Development Financial Institution For over 40 years, IDBI Bank has essayed a key

nation-building role, first as the apex Development Financial Institution (DFI) (July 1, 1964 to September

30, 2004) in the realm of industry and thereafter as a full-service commercial Bank (October 1, 2004

onwards). , It is having 998 branches, 678 centers, 1591 ATMs. IDBI Bank has been mobilizing resources

through a combination of debt and equity. It made a public issue of equity shares in 1995 in terms of the

Offer Document approved by SEBI. IDBI Bank's shares are listed on National Stock Exchange and Mumbai

Stock Exchange. The shares can be held in dematerialized form in National Securities Depository Ltd.

(NSDL) or Central Depository Services (India) Ltd. (CDSL). NSDL/CDSL is depositories where the securities of

an investor are held in electronic form through the medium of Depository Participants (DPs). This facility

obviates the difficulties of loss, signing of transfer deeds, delay in transfer, etc. and offers scope for

paperless trading. As on March 31, 2012, IDBI Bank has a balance sheet of Rs.2.91 corers and business size

(deposits plus advances) of Rs.3.92 corers. As a Universal Bank, IDBI Bank, besides its core banking and

project finance domain, has an established presence in associated financial sector businesses like Capital

Market, Investment Banking and Mutual Fund Business. Going forward, IDBI Bank is strongly committed to

work towards emerging as the 'Bank of choice' and 'the most valued financial conglomerate', besides

generating wealth and value to all its stakeholders. Main City Branches of IDBI are in Agra, Bangalore,

Chennai, Goa, Hyderabad, Kerala, Kolkata, Mumbai, New Delhi, Pune.

3.8.1 Awards Recognition

IDBI’s long term foreign currency debt was given rating by Moody’s reflecting strong government

ownership and control. IDBI Bank was assigned ‘BBB’ rating by Standard's & Poor and Fitch, which

represents strong market position. IDBI’s long-term bonds, fixed deposits and short-term borrowing are

rated by CRISIL, ICRA and Fitch, reflecting high safety in respect to timely payment of interest and principal.

3.8.2 Products & Services

Products Banking, Deposits, Loans, Cards, 24 Hours Banking, Corporate Banking, Investment

Advisory, SME Finance, Agriculture Finance, NRI Services, Lockers, Services, Foreign Currency Products,

Treasury, Trusteeship through ITSL..

The services are I) Retail banking provides a wide range of products and services like deposits,

loans, NRI services, demat, pension account, mobile banking, internet banking, investment schemes such

as mutual fund, insurance products, bonds, debentures etc. II) Corporate banking provides corporate

project finance, film finance, foreign currency loan, working capital finance, treasury products, etc. III)

Agriculture business and microfinance provides finance to Agriculture businesses in the form of dairy loans,

farm mechanization loans, financing for fisheries, poultry, piggery, warehouse receipt finance, etc. IV) IDBI

Bank also offers products and services to SME sector.


http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Pune

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=New%20Delhi%20%20Delhi

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Mumbai%20%20Bombay

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Kolkata%20%20Calcutta

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Kerala

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Hyderabad%20%20Secunderabad

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Goa

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Chennai%20%20Madras

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Bangalore%20%20Bangaloore

http://www.banklocations.in/bank_specific_details.jsp?bank_main_id=21&city=Agra


IDBI Bank’s IT infrastructure and systems have been implemented within a robust information

security framework. The centralized Data Center of IDBI Bank has been accredited with ISO 27001.

‘Defense in depth’ is achieved by multi-level information security implementations such as Firewalls,

Gateway filters, De-militarized zone (DMZ), etc. Access to the information of IDBI Bank is on ‘need to know’

basis and internal controls & processes are in place to achieve the same. A dedicated team monitors the

information security infrastructure of IDBI Bank on a 24X7 basis.

3.9 INDUSIND BANK

Indusind Bank, which commenced its operations in 1994, caters to the needs of both consumer and

corporate customers. It has a robust technology platform supporting multi-channel delivery capabilities.

Indusind Bank has 365 branches, and 674 ATMs spread across 254 geographic locations of the country as

on December 31, 2011.The Bank also has 2 Representative offices, one each in London and Dubai. The

Bank believes in driving its business through technology. It has multi-lateral tie-ups with other banks

providing access to their ATMs for its customers. It enjoys clearing bank status for both major stock

exchanges - BSE and NSE - and three major commodity exchanges in the country - MCX, NCDEX, and NMCE.

It also offers DP facilities for stock and commodity segments. The Bank has been bestowed with the

mandate of being a Settlement Banker for six tea auction centers.

3.9.1 Awards & Regconitions

Most recognized Awards of Induind Bank are: “The best bank award among small banks for ‘IT for

Operational Effectiveness’ by Institute for Development and Research in Banking Technology (IDRBT)”, “

Top Green IT Enterprise Award 2012 – CIO Magazine” in2012-2013, “Best Bank in New Generation

Category ” by the State Forum of Bankers Club Kerala in 2011-2012, ‘Most Improved Bank Performance of

the Year’ awarded by Bloomberg UTV Financial Leadership Awards in 2010-2011, "Best Priority Sector

Bank" amongst the private sector banks by Duns & Bradstreet in 2009-2010.



Indusind Bank had made a small technology fix to its ATMs seven months ago and now its 600-and-

more ATMs offer half a dozen denomination combinations. About half the traffic at Indusind ATMs, says

Sobti, is of customers of other banks who specifically come in to use this option. Indusind Bank has

launched Indus Foreign exchange card, a foreign currency pre-paid travel card which is said to offer

travellers a safe and convenient way of carrying foreign currency abroad. For the Foreign exchange card

program, the bank is relying on Electra Card Services (ECS) which is providing the technology and

processing services from its captive data centre facility in Mumbai.

ECS which specializes in electronic payment software solutions is said to look after various aspects

of the bank's overall credit card program with specific offerings for credit card management, advanced

fraud management, collections, and fraud prevention for e-commerce transactions.

3.10 KOTAK MAHINDRA BANK LTD.

Established in 1985, the Kotak Mahindra group has been one of India's most reputed financial

conglomerates. In February 2003, Kotak Mahindra Finance Ltd, the group's flagship company was given the

license to carry on banking business by the Reserve Bank of India (RBI). This approval created banking

history since Kotak Mahindra Finance Ltd. is the first non-banking finance company in India to convert itself

in to a bank as Kotak Mahindra Bank Ltd. Today, they are one of the fastest growing bank and among the

most admired financial institutions in India. The Bank as on 31, March, 2012 is Total Assets of Rs.65,666.46

corers with the , Profit after tax Rs.1085.05 cr., advances of Rs.53144 cr., Investments Rs. 23261 cr.(31 st

March, 2012).The Bank has network of more than 350 branches as on 31st March, 2012). The Bank has a

network of over 840 ATMs as on 31th March, 2012). The Bank has set up sixteen subsidiaries: like as Kotak

Securities Limited, Kotak Mahindra Capital Company Limited, Kotak Mahindra Prime Limited, Kotak

Mahindra Financial Services Limited, Kotak Mahindra Prime Limited etc. Axis bank listed on The Bombay

Stock Exchange, The National Stock Exchange and Luxembourg Stock Exchange.

3.10.1 Awards & Recognition

Kotak Mahindra Bank has continued its progress during FY2011-12 towards its three years Financial Inclusion Plan (FIP) and has further augmented the initiatives undertaken during FY2010-11. It won the Trailblazer Awards 2012 for the Process Excellence in Risk Management category by Banking & Payments Asia, Best Ranked IR Website in India by IR Global.

3.10.2 Products and services

Products and Services provided by bank are Funded Products Short and medium term funding

facilities like working capital and structured products. Treasury Products includes Mitigate Business Risks

like Foreign Exchange, Money Market, Benchmark PLR and Investment Products like Term Deposit, Mutual

Funds and Banc assurance, Fixed Income Products like Sales and Distribution, Case Studies, Research

etc.



Under Information and Communication Technology (ICT) based delivery mechanism using Business

Correspondents Model (Branchless Banking), the bank has (a) expanded the ongoing Biometric Smart Card

based solution deployed at Mehsana to the adjoining Banaskantha district of Gujarat.

Kotak Mahindra Bank provided E-banking in view customers account balance, account activity,

place standing instructions and cheque status, Open a Term Deposit ,utility bill payment, online shopping

over 3,000 websites and Demat accounts etc. It also provided Mobile Banking in this report loss/theft of

Debit Card and request for replacement, cheque details, cheque book, Pay Utility Bills to over 150 service

providers, make VISA credit card payment.

3.11 PUNJAB NATIONAL BANK

Punjab National Bank was established in 1895 in Lahore, Punjab National Bank is one of the

oldest banks in India having a virtual presence in every important center of the country. The bank has over

35 million customers through 4540 offices including 421 extension counters, out of which 2/3 of its

branches in rural and semi rural areas-the largest among nationalized banks, which makes it enjoy one of

the highest penetration rates of banking activities in the country. ICICI Bank and Punjab National Bank have

signed a memorandum of understanding for ATM network sharing, giving customers and access to over

2,200 ATMs in India. It has opened more than 7.86 lakh No frills Accounts and intends to cover 30,000

villages, 75 million people by 2010 through Biometric Technology apart from comprehensive scheme

launched for covering finance and insurance (health and life) for rickshaw pullers, project for empowering

women weavers, vegetables vendors, etc. Subsidiaries of Punjab National Bank are PNB Gilts, PNB Housing

Finance, PNB Investment Services, PNB Insurance Broking and PNB Life Insurance Co. Joint Ventures of

Punjab National Bank are Principal PNB Asset Management Company, Principal Trustee Company, Assets

Care Enterprises and India Factoring & Finance Solutions.


The major awards are: I) National Award for Excellence in SSI Lending- Ranked 2nd for four consecutive

years from 2002 to 2005. II) The Banker's Almanac - Ranked 3rd amongst banking sector in India and 323rd rank in

the world in 2006. III) The Banker, London- Ranked 386 amongst Top 1000 Global Banks in July 2005. IV) AC Nielson

Survey - 9th amongst Top 50 Most Trusted Services Brands in India. V) Golden Peacock Award- for excellence in

corporate governance in 2005.


Foreign Currency Non-resident Deposit A/c Scheme (FD),Non-resident External, Deposit A/c

Scheme (SB/CA/FD),Non-resident Ordinary Deposit A/c Scheme (SB/CA/FD/RD), Foreign Inward

Remittances – Rupee Drawing Arrangements / Speed Remittances with Exchange Houses, Money Transfer

Schemes, PNB-NRI REMIT Scheme, Exchange of Foreign Currency Travelers Cheque/Notes, World Travel

Card, Buyers’ / Suppliers’ Credit against Imports into India, Letter of Guarantee (issued on behalf of foreign

bank), Precious Metal Business (on consignment basis), Gold (Metal) Loan Scheme for Domestic Jewellery

Manufacturers, ECGC – Bank assurance - Selling of policies to exporters.



Bank is participating in the EBT schemes wherein various social benefits like widow pension, NREGA

wages, etc. are being disbursed. Bank is associated with these programmers in 4 States where over 3.70

lakh beneficiaries are being served. Bank has been issuing two types of credit cards i.e. Gold & Classic to its

customers. For meeting the needs of Corporate, Bank has launched Corporate Credit Cards with Corporate

Liability in April 2011 and also issued co-branded cards. So far approximately 1, 03,000 Credit Cards have

been issued. SMS Alert facility is being availed by over 8 million customers. It is sent on identified financial

transactions undertaken through branches and delivery channels. The channel is also leveraged for

providing information on Bank's products and services over SMS under the SMS Pull Mechanism. Utilizing

this platform, a customer can undertake banking transactions through their Mobile handsets. The

extension of mobile payments has added value to the channel as the users can also make payments of

utility bills/services using their mobile phones, besides effecting transfer of funds to third party accounts.

The channel has been integrated with National Payments Corporation of India (NPCI) for interbank mobile

payments using Interbank Mobile Payment Service (IMPS). In order to provide more convenience to

customers, more than 6000 ATMs have been installed at various geographical locations of the country.

Apart from cash withdrawals, other value added services like Funds Transfer, Bill Payments and mobile

registration for generation of SMS alerts, Direct Tax Payment, request for stop payment of cheques etc are

also provided to the cardholders.

3.12 STATE BANK OF INDIA

State Bank of India is the largest and one of the oldest commercial bank in India, in existence for

more than 200 years. The bank provides a full range of corporate, commercial and retail banking services in

India. Indian central bank namely Reserve Bank of India (RBI) is the major share holder of the bank with

59.7% stake. The bank is capitalized to the extent of Rs.646bn with the public holding (other than

promoters) at 40.3%. SBI has the largest branch and ATM network spread across every corner of India. The

bank has a branch network of over 14,000 branches (including subsidiaries). Apart from Indian network it

also has a network of 73 overseas offices in 30 countries in all time zones, correspondent relationship with

520 International banks in 123 countries. In recent past, SBI has acquired banks in Mauritius, Kenya and

Indonesia. The bank had total staff strength of 198,774 as on 31st March, 2006. Of this, 29.51% are

officers, 45.19% clerical staff and the remaining 25.30% were sub-staff. The bank is listed on the Bombay

Stock Exchange, National Stock Exchange, Kolkata Stock Exchange, Chennai Stock Exchange and

Ahmadabad Stock Exchange while its GDRs are listed on the London Stock Exchange. SBI group accounts

for around 25% of the total business of the banking industry while it accounts for 35% of the total foreign

exchange in India. With this type of strong base, SBI has displayed a continued performance in the last few

years in scaling up its efficiency levels. Net Interest Income of the bank has witnessed a CAGR of 13.3%

during the last five years. During the same period, net interest margin (NIM) of the bank has gone up from

as low as 2.9% in FY02 to 3.40% in FY06 and currently is at 3.32%.


The major awards are I) SBI Has Bagged the Awards for ‘Most Preferred Brand For Home Loan’ In CNBC Awaaz Consumer Award In August 2007, II) The only Indian Bank to find a place in the Fortune Global 500 List, III) SBI is placed at 70th in the top 1000 banks survey by banker magazine, July 2007, IV) SBI Ranked 6th in The Economic Time Market Cap List, V) SBI cap is the no 1 syndicator of domestic debt in Asia pacific REGION, VI) No.1 in Mergers & Acquisition Deals (31 Deals of us 19.8bn), VII) SBI is No.1 provider of Agriculture Finance and no. 1 in credit linking of rupees 9.35 lacs SHGs, VIII) SBI is market leader in Financing SSIs with a market share of 29%, IX) Business Standard has awarded the best banker of the year award to Shri O.P.Bhatt for his initiative to reenergize the bank.3.12.2 Usage of Technology

The State Bank of India (SBI), the largest and oldest bank in India, had computerized its branches in the 1990s, but it was losing market share to private-sector banks that had implemented more modern centralized core processing systems. To remain competitive with its private-sector counterparts, in 2002, SBI began the largest implementation of a centralized core system ever undertaken in the banking industry. The State Bank of India selected Tata Consultancy Services to customize the software, implement the new core system, and provide ongoing operational support for its centralized information technology. Although SBI initially planned to convert only 3,300 of its branches, it was so successful that it expanded the project to include all of the more than 14,600 SBI and affiliate bank branches. The State Bank of India

has achieved its goal of offering its full range of products and services to all its branches and customers, spreading economic growth to rural areas and providing financial inclusion for all of India's citizens.


Total Assets (in billions) Book Value per Share (in billions)

Net Sales (in billions) Return on Equity (in billions)

3.13 UNION BANK

Union Bank of India was established on 11th November 1919 with its headquarters in the city of

Bombay now known as Mumbai. The Bank operates through over 2800 branches across the country. The

Bank's core values of prudent management without ignoring opportunities is reflected in the fact that the

Bank has shown uninterrupted profit during all 90 years of its operations.


Union Bank has been the winner of Association of Business Communicators of India (ABCI) Gold

Award for marketing and Brand Communications, 2010. The award is in recognition of the transformation

process undertaken by the Bank. This Bank also was ranked as the 275th most valuable global banking

brand for calendar year 2009, up from 351st rank in 2008. Union Bank of India was awarded the

prestigious Skoch Challenger Award 2009 for excellence in capacity building through innovative concept of

'Village Knowledge Centre' as part of financial inclusion initiatives.

3.13.2 Products & Services

Union Bank of India offers innovative and uniquely tailored Treasury Products to the customers.

These include Foreign exchange services, Foreign Currency Loans, Money Market Instruments, and

Corporate & PSU Bonds as well a wide range of Derivatives such as Forward Contracts, Currency Futures,

Options, and Swaps etc.

3.13.3 Performance Over view

Deposits Advances


Union Bank of India has partnered with Nokia to create an open eco-system for mobile payments in

India named 'Union Bank Money'. This is a mobile prepaid (mobile wallet) initiative launched in compliance

with RBI directives. Union Bank of India is a tech-savvy bank and has initiated various technology projects

to align IT with Business goals. A few innovative solutions are Implementation of middleware solution,

System Driven NPA and roll out of Branches with CDMs (Cheque Deposit Machine), QMSs (Queue

Management System), and SSPBPs (Self Service Pass Book Printer). Green Banking Channel initiated in

many branches of bank and Phone banking terminals integrated with CRM.

3.14 YES BANK

Since its inception in 2004, YES BANK has fructified into a ‘“Full Service Commercial Bank” that has

steadily built Corporate and Institutional Banking, Financial Markets, Investment Banking, Corporate

Finance, Branch Banking, Business and Transaction Banking, and Wealth Management business lines across

the country, and is well equipped to offer a range of products and services to corporate and retail

customers. YES BANK has a widespread branch network of over 380 branches across 275 cities, with 650+

ATMs and 2 National Operating Centers in Mumbai and Gurgaon.


Sustainable Bank of the Year (Asia/Pacific) Award - FT/IFC Sustainable Finance Awards 2012,

London. The Institute of Chartered Accountants of India - Silver Shield for Excellence in Financial Reporting

- Private Banks(including Cooperative Banks), 2012. Brand Excellence Award in the BFSI segment and Brand

Builder of the Year Award - 3rd CMO ASIA Awards 2012, Singapore Six awards at the 3rd Asia’s Best

Employer Brand Awards 2012, Singapore for Talent Management, Best HR Strategy in line with Business,

Excellence in HR through Technology, Continuous Innovation in HR Strategy at Work, Innovation in

Recruitment, Excellence in Training. The Celent's Model Bank Award for ‘Insights 2 Engage’ & ‘Governance,

Risk and Compliance Competency Framework’2012


Yes Bank understands customer need for security. Bank’s secure Fixed Deposits provide them

greater earnings, with the flexibility of maintaining their funds in accessible units so they don't need to break

the entire deposit. Features of YES Fixed Deposits are : i) Wide range of tenures ranging from 7 days to 10

years. ii) Favorable Interest Earnings, iii) best in Class Fixed Deposit Rates for Senior Citizens, iv) earn

compounded interest by reinvesting the principal and interest, no penalty on premature withdrawal,

withdraw deposit in units as low as Re 1/-, Easy fund withdrawal through bank’s sweep-in facility,

Availability of overdrafts against their deposits at competitive rates, giving them complete funds liquidity,

Auto Renewal ensuring that your Fixed Deposit will be rolled over for the existing period of the deposit,

even if they forget to give instructions, Tax Saver Deposits - 5 years tax free Fixed Deposit (Interest Rates

same as Regular Fixed Deposits)


3.14.4 Usage of technologyThe major technologies are Net Banking, Mobile banking, Interbank Mobile Payment Service

(IMPS), Mobile Money Identifier (MMID), Mobile Alerts

CHAPTER 4: ANALYSIS OF BANKS’ WEBSITES

ON THE BASIS OF CHECKLIST (SEE APPENDIX ___) FOR DETERMINING THE EXTENT OF DISCLOSURE OF

FINANCIAL AND INVESTOR-ORIENTED INFORMATION ON THE WEBSITES OF BANKS

Table 4.1: Descriptive Statistics of Entire Sample

Checklist categories

Mean

%

Median

%

Mode

%

S D

%

Min

%

Max

%

(A+B) Total Score 55 56 56 18 29 85

(A) Content 53 53 53 19 28 88

(A1) Accounting & Financial Information 52 50 50 25 19 100

(A2) Corporate Governance Information 73 70 60 15 60 100

(A3) CSR Information 44 40 20 29 0 100

(A4) IR Contacts & Conveniences Information 45 25 17 33 17 100

(B) Presentation 64 67 78 17 22 100

(B1) Material Process able Formats 62 67 67 26 33 100

(B2) Technological Advantage & User Support 64 67 83 20 17 83

Chart 4.1: Descriptive Statistics of Entire Sample

Table 1 provides descriptive statistics for the percentage of items contained on the websites of the entire sample. The mean score of all 14 banks for all the 42 items was 22.64 (total score) while the standard deviation was 7.24. The scores ranged from 35% (highest score) to 12% (lowest score), showing a large variation in the disclosure levels across the 14 banks. The mean scores for content (16.93) and presentation (5.71) as well as for each category of items were calculated. As Table 1 shows, in terms of content, the Accounting & Financial Information category received the highest mean score (8.36), followed by Corporate Governance Information (3.64), then CSR Information (2.21) and IR Contacts & Conveniences (2.72). In terms of presentation, Technological Advantage & User Support scores (3.86) were higher than Material Process able Formats scores (1.86).

(A) Content

Table 4.2: Frequency of Accounting & Financial Information Items

Chart 4.2: Frequency of

Accounting &

Financial Information Items

Table 2 shows the frequency of items under the category ‘Accounting and Financial

Information’. The most commonly found items in this category were Annual Reports of previous year’s

86 100

21 1436 36

21 21

7950 64 71

93

5029

64

Frequency of Accounting & Financial Information Items

Perc

enta

ge In

form

ation

Item % of Sample

Annual Report of current year 86

Annual Reports of previous years 100

Interim Statements of current year 21

Interim Statement of previous years 14

Balance Sheet & P&L Account of current year 36

Balance Sheet & P&L Account of previous years 36

Cash Flow Statement of current year 21

Cash Flow Statement of previous years 21

Current Share Price 79

Share Price History 50

Current Dividend 64

Dividend History 71

Press releases or news 93

Analyst reports 50

List of Analysts 29

Corporate/Investor Presentation 64

100%, Press Releases 92.86%, and Interim Statements of previous year’s 14.29%. The annual reports of

current year lagged behind at 85.71% and interim statements of current year lead forward by 21.43%

respectively. This shows that Indian banks use their websites more to display information which is already

in the public domain rather than for timely dissemination of current information.

A large proportion of banks carried Corporate/Investor presentations (64.29%), Current Share Price

78.57% and Share Price History 50% on their websites. Current Dividend (64.29%) and Dividend History

(71.43%) were also given as much importance on Indian websites. Balance Sheet, P& L Account and Cash

Flow Statements of current and previous years were found on less than half of the websites. Only 28.57%

banks carried a list of analysts following the company and 50% banks carried analyst reports.

Table 4.3: Frequency of Corporate Governance Information Items

Item % of Sample

Shareholding Pattern 100

Organization Chart 36

Profile of Board of Directors 100

Key Personnel/Management Team 100

Res of SH meetings 29

Chart 4.3: Frequency of Corporate Governance Information Items

Table 3 shows the frequency of Corporate Governance information found on the websites of the sample firms. Shareholding pattern and profile of board of directors were found 100%. Also 100% of the banks carried brief profiles or CVs of their senior management team, whereas only 35.71% of the banks displayed an organization chart and only 28.57% of the banks displayed RES of share holder meetings.

Table 4.4: Frequency of CSR Information Items

Item % of Sample

Special CSR page 58

Separate CSR report 50

Environment Policy Statement 21

Information on Donations/Initiatives 36

Discussion on Product Quality & Safety 64

Chart 4.4: Frequency of CSR Information Items

0204060

Frequency of CSR Information Items

Perc

enta

ge In

form

ation

As Table 4 shows, Indian companies did not score very high in terms of CSR Information items. While 57.15% of the companies had a separate CSR page with 21.43% mentioning their environment policy statement, and 64.29% discussing their donations/sponsorships /initiatives, only 50% of the companies had a separate CSR report (in pdf format) giving organizational and financial details about their sustainability activities. Only 64.29% banks discussed their policies for product quality and safety; and most of the companies categorized product quality under the Product section instead of CSR section.

Table 4.5: Frequency of IR Contacts & Conveniences Items

Item % of Sample

Name of Investor Relations officer 36

Email to Investor Relations 36

Phone number to Investor Relations 29

Postal Address to Investor Relations 43

FAQ 100

Financial Calendar 29

Chart 4.5: Frequency of IR Contacts & Conveniences Items

0

40

80

120

Frequency of IR Contacts & Con-veniences Items

Perc

enta

ge In

form

ation

Table 5 presents the extent to which sample firms carried items related to IR contacts and conveniences. 35.71% of the companies provided an email to investor relations department, 28.57% provided a phone number, 35.71% gave the name of the IR officer and 42.86% provided the postal address to investor relations department. 100% of the banks answer FAQ (frequently asked question) and 28.57 banks provided Financial Calendar.

(B) Presentation

Table 4.6: Frequency of Material Process able Formats Items

Item % of Sample

Annual Report in pdf format 100

Financial Data in Process able Formats 36

Video or Audio Files 50

Chart 4.6: Frequency of Material Process able Formats Items

As shown in Table 6, annual reports were commonly provided in a downloadable pdf file format (100%). However, financial data was provided in a process able format like excel by only 35.71% of the banks. This makes it difficult for analysts who cover these banks. Video or audio files with company executive speeches, interviews or presentations were provided by 50% of the banks. This type of data was more commonly found in the form of transcripts in pdf format.

Table 4.7: Frequency of Technological Advantage & User Support Items

Item % of Sample

One click to IR 29

Online IR Information Order Service 36

News Alert 79

Internal Search Engine 93

Site Map 93

Links to Related Sites 57

Chart 4.7: Frequency of Technological Advantage & User Support Items

Table 7 shows the frequency of all the items in the technological advantage and user support category. The most frequently included item was Internal search Engine (92.86%) equally followed by site map (92.86%). 57.14% of the banks featured links to related websites and 78.57% had news alerts. One click to IR was found in only 28.57% with the least common item.

CHAPTER 5: HYPOTHESIS TESTING

The hypothesis test has been conducted on the basis of research data obtained through website analysis conducted through checklist in order to find out significant difference between financial and accounting data on website across all the banks.

For example:

H0: There is no significant difference in financial & accounting data on websites across the banks.

H1: There is significant difference in financial & accounting data on websites across the banks.

5.1 ANOVA TABLE

Sr. No. Name P- Value F- Value Hypothesis

1 Accounting and Financial Information 5.34E-10 5.82 H1 is rejected

2 Corporate Governance 4.48E-11 20.80 H1 is rejected

3 CSR Information 0.16 1.71 H1 is rejected

4 IR Contacts & Conveniences 0.0003 5.25 H1 is accepted

5 Material process able formats 0.00051 9.27 H1 is accepted

6 Technological Advantage& Users Supports 5.49E-05 6.34 H1 is rejected

*H0: if P > 0.05 accepted and if P < 0.05 rejected

*H1: if P < 0.05 accepted and if P > 0.05 rejected

5.2 Results of hypothesis

Therefore, after conducting the hypothesis test, there was significant difference found between accounting and financial data on websites across the banks in following two categories: I) IR contacts and conveniences and II) Material process able formats.

CHAPTER 6: ANALYSIS OF RISK CATEGORIES

Analysis on the basis of checklist (Appendix ___) based on Linsley & Shrives (2006) to determine the level of disclosure of financial information by banks

across various risk categories, monetary and non-monetary categories and pictorial representation of information.

(A) LIST OF RISK CATEGORIES

Table 6.1: Financial Data Category

Sr. no. Name of Category

AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK

KOTAK MAHINDRABANK PNB SBI

UNIONBANK

YESBANK

1Interest rate sensitivity 0 4 8 9 13 2 4 31 3 2 17 8 6 4

2Exchange rate sensitivity 3 0 0 0 1 5 0 0 1 0 0 2 0 0

3Commodity price sensitivity 0 0 0 0 0 1 0 0 0 0 0 0 0 0

4Liquidity risk sensitivity 1 3 0 0 0 0 0 0 0 0 1 0 0 0

5Credit risk sensitivity 4 38 34 47 42 24 19 30 58 33 60 80 40 11

6Pension Obligation Sensitivity 0 0 0 0 0 0 0 0 0 0 0 0 0 0

7

Financial Instrument Usage Policy 0 0 0 0 0 0 1 0 0 0 0 0 0 0

Total 8 45 42 56 56 32 24 61 62 35 78 90 46 15Under this category we have seven sub categories, which is regarding financial data and that discloses all details of top 14 Indian Banks registered under BSE.

This data consisting of sub categories is presented in the form of Table and Chart as shown below:

Chart 6.1: Financial Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB

SBI

UNION BANK

YES BANK

0150300450

Financial Data Category

General Customer satisfactionProduct development Efficiency and performanceProduct and service failure Environmental

Freq

uenc

y

Financial Data Category consists of seven sub categories like Interest rate sensitivity, Exchange rate sensitivity, Commodity price sensitivity, Liquidity

risk sensitivity, Credit risk sensitivity, Pension obligation sensitivity and financial instrument use age policy. From the above chart and table, it is very clear

that State Bank of India is at the highest position in disclosing the information of financial category and Axis bank is at the lowest position in disclosing the

information of financial category in comparison of all the other banks. Also it depicts that the banks show very less information about Commodity price

sensitivity, Liquidity risk sensitivity, Pension obligation sensitivity and financial instrument use age sensitivity as it is equal to nil.

Table 6.2: Operations Data Category

Under this category we have eight sub categories, which is regarding operations data and that discloses all details of top 14 Indian Banks registered under

BSE. This data consisting of sub categories is presented in the form of Table and Chart as shown below:


AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK


UNIONBANK

YESBANK

1 General 5 76 49 61 36 96 64 89 17 83 75 100 51 30

2 Customer satisfaction 0 1 0 2 0 0 0 0 0 0 0 0 1 0

3 Product development 4 0 0 0 0 1 0 0 0 1 0 0 1 0

4Efficiency and performance 13 70 148 67 90 50 40 57 70 57 89 205 83 47

5 Sourcing 0 0 0 0 0 0 0 0 0 0 0 0 0 0

6Stock obsolescence and shrinkage 0 0 0 0 0 0 0 0 0 0 0 0 0 0

7Product and service failure 0 5 23 20 16 2 2 98 2 2 28 93 4 1

8 Environmental 0 0 0 1 0 4 0 0 0 0 0 0 0 0

Total 22 152 220 151 142 153 106 244 89 143 192 398 140 78

Chart 6.2: Operations Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB

SBI

UNION BANK

YES BANK

0

50

100

150

200

250

300

350

400

450

Operations Data Category

General Customer satisfaction Product developmentEfficiency and performance Product and service failure Environmental

Freq

uenc

y

The above chart and table consist of Operations data category including eight sub categories like General, Customer satisfaction, Product

development, Efficiency and performance, Sourcing, Stock obsolescence and shrinkage, Product and service and failure and Environmental. State bank of

India shows the highest information regarding Operations and Axis bank is at the lowest in disclosing the operations data in comparison of all the other

banks. The data regarding Sourcing and Stock obsolescence and shrinkage is not up to the mark as it is equal to nil.

Table 6.3: Empowerment Data Category

Under this category we have five sub categories, which is regarding empowerment data and that discloses all details of top 14 Indian Banks registered under

BSE. This data consisting of sub categories is presented in the form of Table and Chart as shown below:


AXISBANK

BOB

BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK

IDBI

INDUSINDBANK

KOTAK MAHINDRABANK

PNB

SBI

UNIONBANK

YESBANK

1

Compliance with corporate governance requirements 1 0 0 0 0 0 0 0 0 0 0 0 0 0

2 Outsourcing 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3aManagement Remuneration 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3bEmployee Remuneration 0 0 0 0 0 0 0 0 0 0 0 2 0 0

4 Change readiness 0 2 0 0 0 0 0 0 0 0 0 0 0 0

5 Communications 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Total 1 2 0 0 0 0 0 0 0 0 0 2 0 0

Chart 6.3: Empowerment Data Category

AXIS BANK BOB SBI0

0.5

1

1.5

2

2.5

Empowerment Data Category

Compliance with corporate governance requirementsEmployee RemunerationChange readiness

Freq

uenc

y

The above table and chart shows the Empowerment data category consisting of sub categories like Compliance with corporate governance

requirements, Outsourcing, Management remuneration, Employee remuneration and Change readiness. It would be very surprising to interpret from the

above table and chart that only three banks disclose information about empowerment .i.e., Axis Bank, Bank of Baroda and State Bank of India. All the other

banks do not show the information regarding the Empowerment category as it is clear from the above table.

Table 6.4: Information Processing & Technology Data Category

Under this category, we have four sub categories, which is regarding Information processing & technology data and that discloses all details of top 14 Indian

Banks registered under BSE. This data consisting of sub categories is presented in the form of Table and Chart as shown below:


AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK


UNIONBANK

YESBANK

1 Integrity 0 0 0 0 0 0 0 0 0 0 0 0 0 0

2 Access 0 7 0 0 0 6 1 12 9 0 0 5 0 0

3 Availability 1 15 1 11 3 5 0 0 1 3 7 7 6 5

4 Infrastructure 2 1 0 6 1 3 0 0 1 1 2 3 4 1

Total 3 23 1 17 4 14 1 12 11 4 9 15 10 6

Chart 6.4: Information Processing & Technology Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB SB

I

UNION BANK

YES BANK

0

5

10

15

20

25

Information Processing & Technology Data Category

Integrity Access Availability Infrastructure

Freq

uenc

y

The above table and chart shows the information regarding Information Processing & Technology Data category consisting of sub – categories like

Integrity, Access, Availability and Infrastructure. It is very clear that Bank of Baroda is at the peak in disclosing the information about the (three) sub

categories shown in the above chart and ICICI bank and Bank of India is at the extreme ends in disclosing the above (three) sub categories. None of the banks

disclose the information about the Integrity.

Table 6.5: Integrity Data Category

Under this category, we have five sub categories, which is regarding Integrity and that discloses all details of top 14 Indian Banks registered under BSE. This

data consisting of sub categories is presented in the form of Table and Chart as shown below:


AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK


UNIONBANK

YESBANK

1 General 0 2 1 0 0 3 0 0 0 1 0 4 2 11

2Management and employee fraud 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3 Illegal acts 0 0 0 0 0 0 0 0 0 0 0 0 0 0

4 Reputation 0 0 0 0 0 0 0 0 0 0 0 0 0 0

5Safe Harbour Statement 1 0 0 0 0 1 1 0 1 1 0 0 1 1

Total 1 2 1 0 0 4 1 0 1 2 0 4 3 12

Chart 6.5: Integrity Data Category

AXIS BANK

BOB BOI

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANK SBI

UNION BANK

YES BANK

0

2

4

6

8

10

12

14

Integrity Data Category

General Safe Harbour Statement

Freq

uenc

y

The above table and charts consists of Integrity data category consisting of sub categories like General, Management and employee frauds,

Illegal acts, Reputation and Safe harbor statement. From the above graph it is clear that HDFC Bank and Punjab National Bank are at the top in disclosing the

information regarding the sub categories .i.e., General and Safe harbor statement. There is no information disclosed by any of the banks regarding the

remaining sub categories or simply to say, the information regarding these sub categories are not available at all. This is surprising, because by disclosing this

information, banks have an opportunity of giving positive signs to the investors by depicting that they have never indulged in any of the illegal acts or frauds.

Table 6.6: Strategic Data Category

Under this category, we have eleven sub categories, which is regarding Strategic and that discloses all details of top 14 Indian Banks registered under BSE.

This data consisting of sub categories is presented in the form of Table and Chart as shown below:

Sr. no.

Name of Category

AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK


UNIONBANK

YESBANK

1Environmental scan 0 12 0 0 0 1 0 0 0 0 0 0 0 0

2 Industry 0 1 15 1 10 1 0 0 0 0 32 16 14 0

3a Customer Base 1 0 6 44 5 29 5 1 15 28 0 20 6 4

3bSegmental Information 1 29 100 24 10 39 5 37 13 91 17 94 8 10

4 Competitors 0 0 0 0 0 0 0 0 0 0 0 0 0 05 Pricing 0 0 0 0 0 0 0 0 0 0 0 0 0 0

6 Acquisition 0 0 0 0 0 2 0 0 0 0 0 0 0 07 Planning 0 1 1 0 0 0 0 0 1 0 0 1 0 18 Life cycle 0 0 0 0 0 1 0 0 0 0 0 0 0 0

9Performance measurement 0 0 0 0 0 0 0 0 0 0 0 0 0 0

10 Regulatory 0 8 6 9 1 1 5 0 7 5 4 6 3 10

11Sovereign and political 0 0 0 0 0 0 0 0 0 0 0 0 0 0TOTAL 2 51 128 78 26 74 15 38 36 124 53 137 31 25

Chart 6.6: Strategic Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB SB

I

UNION BANK

YES BANK

020406080

100120140160

Strategic Data Category

Environmental scan Industry Customer BaseSegmental Information Acquisition PlanningLife cycle Regulatory Sovereign and political

Freq

uenc

y

The above chart comprises of the information regarding Strategic data category and sub categories like Environmental scan, Industry,

Business Portfolio consisting of Customer Base and Segmental Information, Competitors, Pricing, Valuation, Planning, Life Cycle, Performance measurement,

Regulatory and Sovereign and Capital. State Bank of India is highest in disclosing the information of the sub categories and Axis Bank is at the extreme lowest

point in disclosing the information regarding the sub categories. All the banks fail to disclose the information regarding Competitors, Pricing, Performance

Measurement and Sovereign and Capital. Due to this, investors do not get any idea of the bank’s competitors, flow of pricing and performance is difficult to

measure.

Table 6.7: Historical Performance or Economic Cycle Data Category

Under this category, we have three sub categories, which is regarding Historical Performance or Economic Cycle and that discloses all details of top 14 Indian


Sr. no.

Name of Category AXIS BANK

BOB BOI CANARABANK

FEDERAL HDFCBANK

ICICIBANK

IDBI INDUSINDBANK

KOTAK MAHINDRABANK

PNB SBI UNIONBANK

YESBANK

1 Awards and Accolades

2 16 0 4 8 0 0 0 7 17 11 0 1 8

2 Graphic Illustration of historical performance

25 5 23 10 21 27 19 8 23 32 3 35 17 13

3 Narrative discussion of historical performance

13 4 2 0 0 0 1 0 0 1 0 0 1 1

TOTAL 40 25 25 14 29 27 20 8 30 50 14 35 19 22

Chart 6.7: Historical Performance or Economic Cycle Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB SB

I

UNION BANK

YES BANK

0

10

20

30

40

50

60

Historical Performance or Economic Cycle Data Category

Awards and Accolades Graphic Illustration of historical performanceNarrative discussion of historical performance

Freq

uenc

y

The above table and chart presents the information regarding Historical Performance or Economic Data Cycle category consisting of sub

categories like Narrative discussion of historical performance, Graphic illustration of historical performance and Awards and Accolades. From the above table

and chart, it is clear that Kotak Mahindra Bank leads in disclosing the information regarding the sub categories and IDBI Bank is at lowest in disclosing the sub

categories. The information regarding the sub categories is very useful for the investors, especially of awards and accolades as it shows the real picture of the

performance of the bank. We can conclude that IDBI Bank, Canara Bank, Punjab National Bank and Union Bank disclose very less information regarding the

sub categories in comparison to the other banks.

Table 6.8: Targets Data Category

Under this category, we have two sub categories, which is regarding Historical Performance or Economic Cycle and that discloses all details of top 14 Indian



AXISBANK

BOB BOI CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK

IDBI INDUSINDBANK

KOTAK MAHINDRABANK

PNB SBI UNIONBANK

YESBANK

1 Past 0 0 0 4 0 0 0 0 1 0 0 0 0 0

2 Future 0 5 0 6 0 0 0 0 11 0 0 0 0 8

TOTAL 0 5 0 10 0 0 0 0 12 0 0 0 0 8

Chart 6.8: Targets Data Category

BOB CANARA BANK INDUSIND BANK YES BANK0

2

4

6

8

10

12

14

Targets Data Category

Past Future

Freq

uenc

y

The above table and chart reveals the inforamtion redarding Targets Data category consisting of sub categories .i.e., Past and Future. From the

above table and chart, it is clear that Indusind Bank is at the extreme top position in disclosing the information regarding their targets .i.e., past and future. It

is very astonishing that the other banks fall back in disclosing the information regarding the sub categories.

(B) CHARACTERISTICS

Table 6.9: Monetary Future Data Category

Under this category, we have three sub categories, which is regarding Monetary Future and all top 14 Indian Banks registered under BSE discloses the

information signifying this category. The data consisting of sub categories is presented in the form of Table and Chart as shown below:


AXISBANK

BOB

BOI CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK

IDBI INDUSINDBANK

KOTAK MAHINDRABANK

PNB

SBI UNIONBANK

YESBANK

1 Good News

0 4 0 0 0 0 0 0 0 0 0 0 0 0

2 Bad News

0 0 0 0 0 0 0 0 0 0 0 0 0 0

3 Neutral 0 1 0 1 0 0 0 0 3 0 0 0 0 0

TOTAL 0 5 0 1 0 0 0 0 3 0 0 0 0 0

Chart 6.9: Monetary Future Data Category

BOB CANARA BANK INDUSIND BANK0

1

2

3

4

5

6

Monetary Future Data Category

Good News Neutral

Freq

uenc

y

The above graph clearly depicts the information regarding the monetary future category consisting of three sub categories like Good news, Bad news

and Neutral. From the above graph, it is clear that only Bank of Baroda and Indusind Bank disclose information up to some extent.

Table 6.10: Non-Monetary Future Data Category

Under this category, we have three sub categories, which is regarding Non – Monetary Future and all top 14 Indian Banks registered under BSE discloses the



AXISBANK

BOB

BOI CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK

IDBI INDUSINDBANK

KOTAK MAHINDRABANK

PNB

SBI UNIONBANK

YESBANK

1 Good News

0 4 0 0 0 0 0 0 0 0 0 0 0 2

2 Bad News 0 0 0 0 0 0 0 0 0 0 0 0 0 03 Neutral 0 0 5 5 0 0 0 0 5 0 0 0 0 6

TOTAL 0 4 5 5 0 0 0 0 5 0 0 0 0 8

Chart 6.10: Non-Monetary Future Data Category

BOB BOI CANARA BANK

INDUSIND BANK

YES BANK0123456789

Non-Monetary Future Data Category

Good News Neutral

Freq

uenc

y

The above table and chart clearly shows the information regarding Non – Monetary Future data category consisting of sub categories like Good news, Bad news and Neutral. From the above chart, it is clear that Yes Bank is at the top in disclosing the information regarding the above sub categories and Bank of India, Canara, Indusind Bank and Bank of Baroda are also in the line in disclosing the information.

Table 6.11: Monetary Past Data Category

Under this category, we have three sub categories, which is regarding Monetary Past and all top 14 Indian Banks registered under BSE discloses the


Sr. no.

Name of Category

AXISBANK

BOB BOI CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK

IDBI INDUSINDBANK

KOTAK MAHINDRABANK

PNB SBI UNIONBANK

YESBANK

1 Good News

51 42 172 40 68 51 39 61 90 68 119 163 51 59

2 Bad News 12 21 58 46 25 13 8 158 23 18 83 200 15 16

3 Neutral 5 47 54 28 48 23 80 95 35 75 43 85 45 37

TOTAL 68 110 284 114 141 87 127 314 148 161 245 448 111 112

Chart 6.11: Monetary Past Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB SB

I

UNION BANK

YES BANK

050

100150200250300350400450500

Monetary Past Data Category

Good News Bad News Neutral

Freq

uenc

y

The above table and chart clearly shows the information regarding information about Future Past category consisting of sub – categories like

Good News, Bad News and Neutral. From the above table and chart, it is clear that State Bank of India leads in disclosing the information which signifies the

sub categories and Axis Bank is at the last as it consists of very less information which signifies the above categories. Rest all the other banks’ information

provide moderate level of information in this category.

Table 6.12: Non-Monetary Past Data Category

Under this category, we have three sub categories, which are regarding Non - Monetary Past and all top 14 Indian Banks registered under BSE discloses the



AXISBANK

BOB BOI CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK

IDBI INDUSINDBANK

KOTAK MAHINDRABANK

PNB SBI UNIONBANK

YESBANK

1 Good News

5 7 0 8 9 8 0 0 8 3 13 23 6 4

2 Bad News

0 0 0 1 1 1 2 0 0 0 0 2 0 0

3 Neutral 2 51 9 37 61 121 5 27 21 55 32 21 12 42

TOTAL 7 58 9 46 71 130 7 27 29 58 45 46 18 46

Chart 6.12: Non-Monetary Past Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB SB

I

UNION BANK

YES BANK

0

20

40

60

80

100

120

140

Non-Monetary Past Data Category

Good News Bad News Neutral

Freq

uenc

y

The above table and chart clearly depicts the information regarding Non – Monetary Past Data category consisting of sub categories like Good News,

Bad News and Neutral. From the table and graph, it is clear that HDFC Bank is at the highest position in disclosing the information signifying the sub

categories while Axis Bank and ICICI Bank is at the lowest point in disclosing the information signifying the sub categories in comparison to the other banks.

Table 6.13: Non-monetary or Neutral or Non-time Specific Statements of Risk Management Data Category

Under this category, we have one sub category, which is regarding Non - Monetary or Neutral or Non – time Specific Statements of Risk Management and

and all top 14 Indian Banks registered under BSE discloses the information signifying this category. The data consisting of sub categories is presented in the

form of Table and Chart as shown below:


AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK


UNIONBANK

YESBANK

1

Non-monetary or Neutral or Non-time Specific Statements of Risk Management Data Category 2 0 0 0 0 1 1 0 0 1 0 0 29 1

TOTAL 2 0 0 0 0 1 1 0 0 1 0 0 29 1

Chart 6.13: Non-monetary or Neutral or Non-time Specific Statements of Risk Management Data Category

AXIS BANK HDFC BANK ICICI BANK KOTAK MAHINDRA

BANK

UNION BANK YES BANK0

5

10

15

20

25

30

35

Non-monetary or Neutral or Non-time Specific Statements of Risk Management Data Category

Non-monetary or Neutral or Non-time Specific Statements of Risk Management Data Category

Freq

uenc

y

The above table and chart reveals the information regarding Non - Monetary or Neutral or Non – time Specific Statements of Risk Management Data Category and consisting the sub category of the same. From the above table and chart, it is clear that Union Bank heavily discloses the information signifying the sub category and all the other banks’ information consist very less information signifying the sub category which is very satisfactory.

(C) PICTORIAL REPRESENTATION

Table 6.14: Pictorial Representation of Data Category

Under this category we have six sub categories, which is regarding Pictorial Representation data and all top 14 Indian Banks registered under BSE discloses

the information signifying this category. The data consisting of sub categories is presented in the form of Table and Chart as shown below:


AXISBANK BOB BOI

CANARABANK

FEDERALBANK

HDFCBANK

ICICIBANK IDBI

INDUSINDBANK


UNIONBANK

YESBANK

1 Number of slides 18 39 56 40 28 29 29 26 33 40 36 55 30 18

2Number of graphs and charts 19 9 24 10 23 30 16 8 23 31 3 34 18 19

3 Number of tables 6 16 28 20 19 2 12 25 15 21 33 60 21 6

4Number of years of data shown 5 5 106 6 4 12 2 48 4 28 15 4 4 5

5 Types of graphs 5 5 4 3 3 2 1 1 6 5 3 4 4 5

6 Pictures/Maps 8 0 3 5 12 10 0 1 7 40 1 4 0 8

TOTAL 61 74 221 84 89 85 60 109 88 165 91 161 77 61

Chart 6.14: Pictorial Representation of Data Category

AXIS BANK

BOB BOI

CANARA BANK

FEDER

AL BANK

HDFC BANK

ICICI BANK

IDBI

INDUSIND BANK

KOTAK M

AHINDRA BANKPNB SB

I

UNION BANK

YES BANK

0100200

Pictorial Representation of Data Category

Number of slides Number of graphs and chartsNumber of tables Number of years of data shownTypes of graphs Pictures/Maps

Freq

uenc

y

The above table and chart shows the information regarding Pictorial Representation of Data category consisting of sub categories like Number

of slides, Number of graphs and charts, Number of tables, Number of years of data shown, type of graphs and Pictures/Maps. From the above table and

chart, it is clearly interpreted that Bank of India discloses the highest data regarding the past years data, Axis Bank uses highest number of graphs and charts,

Bank of Baroda has the highest number of slides, State Bank of India has the largest number of tables, Indusind Bank uses highest number of types of graphs

and Kotak Mahindra Bank has or highest number of pictures/maps.

CONCLUSION AND SUGGESTIONS

Conclusion

More information about financial and accounting information and technology advancement is

disclosed. Very less information about CSR and material process able charts is disclosed under website

analysis. After conducting the ANOVA test, significant difference was found in IR contacts and

conveniences and material process able charts. There was no significant difference found in the remaining

categories under the website analysis. Banks are focusing more on the past data rather than the current or

future data. Banks are using very high number of graphs/charts and tables. Banks are using very less

number of picture/maps under pictorial representation of data.

Suggestions

Banks must disclose information regarding the current operations and activities rather than the past.

Banks must disclose information regarding future strategies in order to help out the investors about the

future prospects with the banks.

REFERENCES

Richard I. Levin & David S. Rubin. Statistics for Management.

Linsley & Shrives (2006): A Content Analysis, General statements of Risk Management, Correlation

between volume of risk disclosures and level of environmental risk.

Englewood Cliffs, N.J.: Prentice-Hall, - Prentice-Hall international series in management.

Desai, A. (2011). Investor Information on Corporate Websites in India – A Content Analysis. Journal of Humanities, Social Sciences and Management, Vol.2, Issue 2, pp 5-18.

Donald Cooper & Pamela Schindler. Business Research Method.

McGraw-Hill Irwin, Pennsylvania State University, New York, USA.

Investor Presentation of Q4 of 2012 and Annual Reports of all 14 banks are taken from the official

website of all banks.

www.moneycontrol.com Retrieved from

http://www.moneycontrol.com/stocksmarketsindia/

www.researchbytes.com Retrieved from

http://www.researchbytes.com/

The Economic Times. Retrieved from

http://economictimes.indiatimes.com/

BSE Ltd. Retrieved from

http://www.bseindia.com/

APPENDIXChecklist of Website Findings

Item/Name of company AXIS BOB BOI CANARAFEDERAL HDFC ICICI IDBI

INDUSIND

KOTAK MAHINDRA PNB SBI UNION YES TOTAL SCORE

1 Existence of Website

ACCOUNTING & FINANCIAL INFORMATION2 AR of curr yr3 AR of prev yrs4 Interim St of curr yr5 Inte St of prev yrs6 B/S & PL of curr yr7 B/S & PL of prev yrs8 Cash flow of curr yr9 Cash flow of prev yrs

10 Curr Sh price11 Share price History12 Curr Div13 Div History14 Press releases15 Analyst reports16 Analyst list with names and ph/email17 Corp/Inv presentation

ACCOUNTING & FIN INFO SCORE

CORPORATE GOVERNANCE18 Shareholding pattern 19 Org chart20 BOD / Dir info21 Management Team22 Res of SH meetings

CORPORATE GOVERNANCE SCORE

23 CSR page24 CSR report25 Envr policy st26 infor on donations/spons27 prod quality and safety

28 Name of IR officer29 IR email30 IR phone no31 IR address32 FAQ33 Fin Calendar

(A) CONTENT SCORE

34 AR in pdf35 fin data in processable formats36 video or audio files

37 One click to IR38 online IR info order service39 news alert40 internal search engine41 site map42 links to rel sites

(B) PRESENTATION SCORE

TOTAL SCORE

TECH ADV & USER SUPPORT

TECH ADV & USER SUPPORT SCORE

CSR INFORMATION

CSR INFORMATION SCORE

IR CONTACTS & CONVENIENCES

IR CONTACTS & CONVENIENCES SCORE

MATERIAL PROCESSABLE FORMATS

MATERIAL PROCESSABLE FORMATS SCORE

Checklist of risk of Categories

(A) Risk Categories

Risk category: Level 1 Subcategory Level 2 Subcategory Level 3 Yes/No Frequency Financial Interest rate Interest rate sensitivity Exchange rate Exchange rate sensitivity Commodity

Commodity price sensitivity

Liquidity Liquidity risk sensitivity Credit Credit risk sensitivity

Pension Obligations

Pension Obligation Sensitivity

Other off-balance sheet financing

Financial Instrument Useage Policy

Operations General Customer satisfaction Product development

Efficiency and performance Sourcing

Stock obsolescence and shrinkage

Product and service failure Environmental Health and safety Brand name erosion

EmpowermentLeadership and management

Compliance with corporate governance requirements

Outsourcing Performance incentives

Management Remuneration

Employee Remuneration Change readiness Communications

Information processing and technology Integrity Access Availability

Infrastructure Integrity General

Management and employee fraud

Illegal acts Reputation Safe Harbour Statement Strategic Environmental scan Industry Business portfolio

Customer Base Segmental Information Competitors Pricing Valuation Acquisition Planning Life cycle Performance measurement Regulatory

Sovereign and political

Histocial Performance/Economic Cycles Awards and Accolades

Graphic Illustration of historical performance

Narrative discussion of historical performance

Targets Past Future

(B) Characteristics

Text Disclosure Characteristics Frequency

Monetary/good news/future A Monetary/bad news/future B Monetary/neutral/future C Non-monetary/good news/future D Non-monetary/bad news/future E Non-monetary/neutral/future F Monetary/good news/past G Monetary/bad news/past H Monetary/neutral/past I Non-monetary/good news/past J Non-monetary/bad news/past K Non-monetary/neutral/past L Non-monetary/neutral/non-time specific statements of risk management M

(C) Pictorial Representation

Items Frequency

Number of slides?

Number of graphs and charts (i.e. pictoral representations)?

Number of tables?

Number of years of data shown?

Types of graphs

Pictures/Maps

Fin Grp Report With Comments

Documents

Transcript of Fin Grp Report With Comments