Filling Up the Bucket
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Filling Up the Bucket How Leaders Build, Maintain, and Restore Trust
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Filling Up the Bucket. How Leaders Build, Maintain, and Restore Trust. Trustworthy = Honesty. Trustworthy = Honesty. Trustworthy = . Being Worthy of Follower Trust. Leadership and Followership. - PowerPoint PPT Presentation
Transcript of Filling Up the Bucket
Filling Up the Bucket
How Leaders Build, Maintain, and Restore Trust
Trustworthy = Honesty
Trustworthy = Honesty
Trustworthy =
Being Worthy of Follower
Trust
Leadership and FollowershipWhat do “followers” in an organizational setting
have to trust about their leaders and their organization?
• That you mean what you say and will “walk the talk”• That you have their best interest at heart• That you know what you’re doing• You’ll give them every chance to be successful and to grow• That their hard work will be recognized and appreciated• That they will be treated fairly and consistently• That the organization will live it’s espoused values and
accomplish its mission
Integrity
Intentions
Ability
Trust
Information Sharing
More Effective Teams
Enhanced Productivity
The “Trust” Process
Integrity
Intentions
Ability
Trust
Less Satisfied
Less Committed
Lower Task Performance
Few OCB’s
Higher Turnover
The “Trust” Process
Integrity
Intentions
Ability
Trust
Information Sharing
More Effective Teams
Enhanced Productivity
The “Trust” Process
IntegrityHonesty
Consistency
Humility
Courage
“My life is an indivisible whole, and all my activities run into one another . . . My
life is my message.”
-Mahatma Gandhi
“Whoever is careless with the truth in small matters
cannot be trusted with important matters.”
-Albert Einstein
IntegrityDo I genuinely try to be honest in all situations
Do I “walk the talk”
Am I clear and consistent about my most important values
Do I keep my commitments
Am I willing to admit when I’ve made a mistake and learn from it
“Whether you’re on a sports team, in an
office, or a member of a family, if you can’t trust
one another there’s going to be trouble”
- Joe Paterno
IntegrityDo I genuinely try to be honest in all situations
Do I “walk the talk”
Am I clear and consistent about my most important values
Do I keep my commitments
Am I willing to admit when I’ve made a mistake and learn from it
Integrity
Intentions
Ability
Trust
Information Sharing
More Effective Teams
Enhanced Productivity
The “Trust” Process
Intentions
Motives• Evaluate and Purify you motives
Agenda• Publicize your Intentions
Behavior• Let Refined Intentions Guide
Behavior
“Having spent many years trying to define the essentials of trust, I arrived at the
position that if two people say two things to each other and mean them, then there was the basis for real trust. The two things were
‘I mean you no harm’ and ‘I seek your greatest good.’”
- Jim Meehan, British Psychologist and Poet
“I feel that you have to be with your employees through all their difficulties, that you have to be interested in them personally. I want them
to know that Southwest will always be there for them.”
-Herb Kelleher
Integrity
Intentions
Ability
Trust
Information Sharing
More Effective Teams
Enhanced Productivity
The “Trust” Process
AbilityPlay to your strengths
Be honest about shortcomings and do something about it
Trust-Ability
“Leaders come in many forms, with many styles and diverse qualities. There are
quite leaders and leaders one can hear in the next county.
Some find strength in eloquence, some in judgment,
some in courage.”
- John Gardner
“Leadership without mutual trust is a
contradiction in terms.”
- Warren Bennis
Trust - AbilityShare Information Forthrightly and With Transparency
Treat People Like They Matter
Own and Correct Mistakes
Behave Loyally
Don’t Avoid Unpleasant Realities
Clarify Expectations
Create Cultures of Accountability
Be the First to Trust
“The best way to find out if can trust somebody is to trust
them.”
- Ernest Hemingway
“We're paying the highest tribute you can
pay a man. We trust him to do right. It's
that simple.”
- Harper Lee, Author “To Kill a Mockingbird”
“Enemies of Trust”Inconsistent Messages
Inconsistent Standards
Misplaced Benevolence
Not Trusting
Elephants in the Room
Communication Vacuums
“I'm not upset that you lied to me, I'm upset that from
now on I can't believe you.”
- Friedrich Nietzsche
“No trust given, no trust received.”
- Lao Tzu
Restoring TrustShare Information forthrightly
and with Transparency
Treat people like they matter
Own and Correct Mistakes
Behave loyally
Don’t avoid unpleasant realities
Clarify Expectations
Create Cultures of Accountability
Be the First to Trust
Integrity
Ability
IntentionsTrust Audit
Trust AuditFigure out what Happened
Determine Depth and Breadth of “Trust Loss”
Own Up to the Violation Quickly instead of ignoring or downplaying it
Discover what you must do to rebuild Trust
Don’t over extend
“Our approach is based on the major findings of
20 years of research—that trust between managers
and employees is the primary defining
characteristic of the very best workplaces.”
- Great Places to Work Institute
Filling Up the Bucket
How Leaders Build, Maintain, and Restore Trust
