Figure 9.1 Hub and spoke network
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Slide 9.1 Johnston & Clark, Service Operations Management, 3 rd Edition, © Pearson Education Limited 2009 Figure 9.1 Hub and spoke network
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Figure 9.1 Hub and spoke network. (b). (a). Figure 9.2 (a) Ring network (b) Hierarchical network. Table 9.1 Comparing physical and virtual networks. - PowerPoint PPT Presentation
Transcript of Figure 9.1 Hub and spoke network
Slide 9.1
Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Figure 9.1 Hub and spoke network
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Figure 9.2 (a) Ring network (b) Hierarchical network
(a)
(b)
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Table 9.1 Comparing physical and virtual networks
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Figure 9.3 Passenger numbers: Baltimore Providence marketThis illustration is adapted from material contained in Harvard Business School’s case Southwest Airlines: 1993 (A) 9-694-023; Harvard Business School’s case Southwest Airlines in Baltimore 9-602-156; and from industry sources.
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Figure 9.4 Global network strategy
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Table 9.2 Comparison of transaction costs for letter, telephone and webSource: Voss (2000).8 Reprinted by permission of the Institute of Customer Service
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Figure 9.5 Resource activity map for a domestic appliance retailer
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Johnston & Clark, Service Operations Management, 3rd Edition, © Pearson Education Limited 2009
Table 9.3 Charges to patients
