Field Service Mobility Infographics by RapidValue Solutions
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Technology has advanced in many ways and increasingly impacting all industries. Right from retail, banking, education, logistics, healthcare, media, entertainment and more recently logistics and manufacturing companies are recognizing the importance to go mobile. The new mobility trend, to enable workforce (by various organizations) is driving mobile ecosystem members to implement enterprise mobility applications across functions. Some of the popular enterprise applications include - financial dashboards, HR portals, Operational dashboards, CRM systems, Fleet management systems, Expense tracker, Asset tracking & facilities management, Field service gathering & management and many more. In this infograhic, we would like to explain one of the imperative enterprise mobile applications used in several industries by staff while at field i.e. the mobile field service application. What is a Mobile Field Service Application? Mobile Field Service application primarily allows service executives/engineers to schedule appointment, optimize customer service visits based on location and maintain & update service/order status. This application is mainly useful to streamline service process, provide corporate information needed by staff when they are out of the office and for managers to track their service staff while at field. How is this useful? This application allows field service engineers to be connected with their co-workers and customers at all times and by taking advantage of the mobile platform – access data from anytime, anywhere from any device in a secure manner. What are the key benefits? There are several advantages of mobilizing your service executive while at field. Some of the primary reasons are: • Improves productivity • Saves cost • Enables faster communication • Enhances customer satisfaction
Transcript of Field Service Mobility Infographics by RapidValue Solutions
STATE OF FIELD SERVICE MOBILITY
KEY DRIVERS FOR FIELD SERVICE MOBILITY
MOBILIZING FIELD SERVICE IS THE NEXT BIG MOBILITY TREND
in use for work and home globally by
2017 the anytime, anywhere
work trend is just getting started
of mobile workers will use a tablet or a hybrid device
that has tablet-like characteristics
80% of service organizations say Mobile Field Service is required to improve staff efficiency and speed.
BEST PRACTICES TO IMPLEMENT FIELD SERVICE MOBILITY
Based on our experience deploying mobile field service solutions, we would recommend you to provide solutions:
The results of Aberdeep Group research in 2013. They surveyed 144 manufacturing companies and service organizations in order to highlight the best practices in regard to mobile field service initiatives and its impact on productivity.
ON MULTIPLE DEVICE PLATFORMS
SUPPORT MOBILE APP FOR BOTH IT MANAGER
AND FIELD SERVICE EXECUTIVES
ENABLE DEVICE-SPECIFIC FEATURES
INCLUDE KEY FEATURES FIRST AND THEN ADD
NEW FEATURES IN ITERATIONS
80% Customer demand for improved service(speed/efficiency)
44% Competitive pressures
41% Increasing volume of service requests - growing service market
33% Need to operate with reduced service workforce
70%
By
2018With tablets tripling to
905 mn
Source: Forrester
Source: Gartner
© RapidValue Solutions
TOP FIVE BENEFITS OF FIELD SERVICE MOBILITY
RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 200+ experts in mobility consulting and application development, along with experience delivering over 350 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000 companies, and has offices in the United States and India.
IMPROVES EFFICIENCY
STREAMLINES WORKFLOW
ENHANCES CUSTOMER EXPERIENCE
REDUCES COST
Quick access to service/customer history Better response time Faster reporting and execution
Real-time peer interaction Easy customer look-up based on locationOnline job update to backend systems
Faster job execution Instant communicationOn-time and error free invoices
Eliminates paper work and manual job Avoid multiple visits, address nearby jobs in single travel
INCREASES PROFITABILITY
Better staff productivity Real-time metrics and status update for quick decision makingsHigher customer satisfaction05
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RECOMMENDED PRODUCTIVITY ENHANCEMENT MOBILE APP FEATURES
© RapidValue Solutions
REAL-TIME TASK MANAGEMENT
GPS TRACKING TIME & RESOURCE MONITORING
ONLINE CUSTOMER INVOICING
INSTANTCOMMUNICATION
BARCODE SCANNING
OFFLINE DATA ACCESS
SIGNATURE CAPTURE & SIGN-OFF
www.rapidvaluesolutions.com | [email protected] | +1- 877.690.4844
