Field Parts and Support Assurance July13

7/12/2013

As of:

12-Jul-13

=SupportProvided

RicohModel SavinModelLanier/Gestetner

ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability

FinalMonthofAssuredField

Support

SupportProvided(Yes/No)

TimeSinceDiscontinuance(Yrs/Months)

AF240W 2400WD LW310 Jul05 Apr08 Mar15 Mar15 Apr10 No 5.3

AF470W 4700WD A070 Dec01 Nov05 Oct12 Nov12 Nov07 No 7.7

AF480W 4800WD A080 Oct05 Apr09 Mar16 Mar16 Apr11 No 4.3

MPW5100/MPW7140 5100WD/7140WD LW5100/LW7140 Apr09 Feb12 Apr16 Apr16 Feb14 Yes 1.4

Aficio1013 2513 1302 Nov01 Jul04 Jun11 Jul11 Jul06 No 9.0

Aficio1015 2515 1502 Jul01 Mar04 Feb11 Mar11 Mar06 No 9.4

Aficio1018/1018D 2518/2518D 1802/1802D Dec01 Feb04 Jan11 Feb11 Feb06 No 9.4

Aficio1022 2522 2212 Nov01 Oct03 Sep10 Oct10 Oct05 No 9.8

Aficio1027 2527 2712 Nov01 Oct03 Sep10 Oct10 Oct05 No 9.8

Aficio1035/1035P 2535/2235/2535P 3502/3502P May01 Jul03 Jun10 Jul10 Jun05 No 10.0

Aficio1045 2545/2245/2545P 4502/4502P Apr01 Jan04 Dec10 Jan11 Dec05 No 9.5

Aficio1050 2105DP 32105 Jul00 Jul01 Jun08 Jul08 Jul03 No 12.0

Aficio1055 2555 5502 Oct02 Dec04 Nov11 Dec11 Dec06 No 8.6

Aficio1060 2560 6002 Jul02 Dec04 Nov11 Dec11 Dec06 No 8.6

Aficio1075 2575 7502 Jul02 Dec04 Nov11 Dec11 Dec06 No 8.6

Aficio1085 2585 8502 Oct01 Aug03 Jul10 Aug10 Jul05 No 10.0

Aficio1105 25105 10502 Jul01 Nov03 Oct10 Nov10 Oct05 No 9.7

Aficio1224CS/P C2408sp DSc224sp Feb03 Feb05 Jan12 Feb12 Feb07 No 8.4

Aficio1232C C3210 DSc232 Feb03 Feb05 Jan12 Feb12 Feb07 No 8.4

Aficio150 2015DP 3215s Jan00 Jun01 May08 Jun08 Jun03 No 12.1

Aficio1515 3515 LD015/DSm415 Jun04 Feb07 Jan14 Jan09 No 6.4

Aficio180 9918DP 3218 Jul99 Jan04 Dec10 Jan11 Dec05 No 9.5

The period of assured field support is 2 years (highlighted in Green) from Ricoh Corporation's product discontinuance date. After such date, there is a high risk that field support will not be provided or it will be fee based support only.

The period of assured parts availability is seven years from Ricoh Corporation's product discontinuance date. After the Final Month of Assured Availability for a discontinued model, procurement of such parts may not be available. After the Termination of Parts Availability, there is a high risk of being unable to obtain such parts.

FieldSupportSummary

PERIODOFASSUREDPARTSAVAILABILITY

PERIODOFFIELDSUPPORTAVAILABILITY

COPIER/MFP/WIDEFORMATMODELLIST

1

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







Aficio200 9920DP/SDC103 3220/2703 Nov96 Feb00 Jan07 Jan07 Jan02 No 13.5

Aficio220 9922DP/SDC103E 3222/2703DE Jan00 Apr01 Mar08 Apr08 Apr03 No 12.3

Aficio250 9925DP 3225 Jul97 Mar01 Feb08 Mar08 Mar03 No 12.4

Aficio270 9927DP 3227 Nov99 Jan04 Dec10 Jan11 Dec05 No 9.5

Aficio350 9935DP 3235 Jun98 May00 Apr07 May07 May02 No 13.2

Aficio350E 9935DPE 3235e Apr00 May01 Apr08 May08 May03 No 12.2

Aficio355 2035DP 3235 Oct98 May00 Apr07 May07 May02 No 13.2

Aficio450 9945DP 3245 Jun98 May00 Apr07 May07 May02 No 13.2

Aficio450E 9945DPE 3245e Apr00 Apr01 Mar08 Apr08 Apr03 No 12.3

Aficio455 2045DP 3245 Nov98 Jan02 Dec08 Jan09 Jan04 No 11.5

Aficio550 9955DP 3325 Jan99 May00 Apr07 May07 May02 No 13.2

Aficio551 2055DP 3355 May00 Feb03 Jan10 Feb10 Jan05 No 10.5

Aficio551P Oct01 Mar03 Feb10 Mar10 Feb05 No 10.4

Aficio615C SGC1506 LD215cg Jul06 Nov08 Dec15 Nov10 No 4.7

Aficio650 9965DP 3265 Sep98 Jul00 Jun07 Jul07 Jul02 No 13.0

Aficio700 2070DP 3370 May00 Aug03 Jul10 Aug10 Jul05 No 10.0

Aficio700P Oct01 Aug03 Jul10 Aug10 Jul05 No 10.0

Aficio850 2085DP 3285 Jan00 Feb01 Jan08 Feb08 Feb03 No 12.5

AficioMP161/F/SPF 816/f/spf LD016/f/spf Feb07 Mar09 Apr16 Mar11 No 4.4

AficioMP171/F/SPF 917/F/SPF LD117/F/SPF May09 Mar11 Feb18 Feb13 No 2.4

AficioMP1600/L/SPF 9016/L/SPF LD316/L/SPF Jan07 Sep11 Aug18 Aug13 Yes 1.9

AficioMP2000/SPF/L 9021d/SPF LD320d/SPF Jan07 Sep11 Aug18 Aug13 Yes 1.9

Aficio2015 4015 LD115/DSm615 Feb04 Nov05 Dec12 Nov07 No 7.7

2

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







Aficio2016/2020 8016/8020 LD116/LD120 Nov05 May10 Apr17 Apr12 No 3.2

Aficio2018D 4018d DSm618d Feb04 Nov05 Oct12 Nov12 Nov07 No 7.7

Aficio2022/2022SP 4022 DSm622 Nov03 Sep06 Aug13 Aug08 No 6.9

Aficio2027/SP 4027/sp LD127/sp Nov03 Sep06 Aug13 Aug08 No 6.9

Aficio2035SP/2045SP 4035Esp 4035E/4035Esp May03 Mar04 Feb11 Mar11 Mar06 No 9.4

Aficio2035/2045 4035/4135G/4035E/4045 3532/4532 May03 Mar04 Feb11 Mar11 Mar06 No 9.4

Aficio2051/SP 4051/SP DSm651/SP Nov04 Apr07 Mar14 Apr09 No 6.3

Aficio2060/SP 4060/SP DSm660 Nov04 Apr07 Mar14 Apr09 No 6.3

Aficio2075/SP 4075/SP LD175/DSm675/SP Nov04 Apr07 Mar14 Apr09 No 6.3

Aficio2090/2105 4090/4105 9002/10512 Mar03 Aug06 Jul13 Aug08 No 6.9

Aficio2228C/2238C C2820/C3828 DSc328/DSc338 Sep04 Aug05 Jul12 Aug12 Aug07 No 7.9

Aficio2232C C3224 DSc332 Jan04 Aug05 Jul12 Aug12 Aug07 No 7.9

AficioMP2500/SPF 7025 LD125 Sep07 Aug11 Jul18 Jul13 Yes 1.9

AficioMP2550SP/SPF 9025sp/spf LD425sp/spf Feb08 Oct10 Sep17 Sep12 No 2.8

Aficio2550B 9025b LD425B Jan08 Jul13 Jun20 Jul15 Yes 0.0

Aficio3006 SDC306 CS206 Mar99 Sep01 Aug08 Sep08 Sep03 No 11.9

Aficio3025/3030 8025/8030 LD225/LD230 Oct05 Nov06 Sep13 Oct08 No 6.7

Aficio3035/3045 8035/8045 LD235/LD245 Oct05 Jan07 Dec12 Dec08 No 6.5

Aficio3131 SDC531 LC031 Jun04 May10 Apr17 Apr12 No 3.2

Aficio3224C/SPF C2410 LD124c Jun05 Jun06 May13 May08 No 7.1

Aficio3228C/SPF C2824/spf DSc248/SPF Jun05 Aug06 Jul13 Aug08 No 6.9

Aficio3235C/SPF C3528/spf DSc435/spf Jun05 Aug06 Jul13 Aug08 No 6.9

Aficio3245C/SPF C4535/spf DSc445/spf Jun05 Aug06 Jul13 Aug08 No 6.9

3

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







Aficio3260C SC6045 LD160C Jul05 Mar08 Feb15 Mar10 No 5.4

AficioMP3350B 9033b LD433B Feb08 Jan12 Dec18 Dec13 Yes 1.5

AficioMP3350SP/SPF 9033sp/spf LD433sp/spf Feb08 Oct10 Sep17 Sep12 No 2.8

Aficio3506 SDC326 CS225 Dec00 Aug02 Jul09 Aug09 Jul04 No 11.0

AficioMP4000B 9040b LD040B Jan08 Mar12 Feb19 Mar14 Yes 1.3

Aficio4106 SDC306E CS206DE Jun99 Oct00 Sep07 Oct07 Oct02 No 12.8

Aficio4506 SDC326A CS231 Jan01 Mar04 Feb11 Mar11 Mar06 No 9.4

Aficio5206 SDC206E 2606E Sep96 Feb00 Jan07 Jan07 Jan02 No 13.5

Aficio5560 SDC555 LC155 Jul05 May09 Jun16 May11 No 4.2

Aficio6010 SDC410 CS210 Jun99 Feb03 Jan10 Feb10 Jan05 No 10.5

Aficio6110 SDC410E CS210E Jul99 Mar01 Feb08 Mar08 Mar03 No 12.4

Aficio6513 SDC413 CS213D Apr01 Feb06 Jan13 Feb08 No 7.4

AficioMP4001 9240 LD140 Jan10 Feb12 Jan19 Feb14 Yes 1.4

AficioMP5000B 9050b LD050B Jan08 Mar12 Feb19 Mar14 Yes 1.3

AficioMP5001 9250 LD150 Jan10 Feb12 Jan19 Feb14 Yes 1.4

AficioMP6000/SP 8060/SP LD260/SP Apr08 Jun09 Sep16 Jun11 No 4.1

AficioMP6001/SP 9060/SP LD360/SP Jun09 Aug12 Jul19 Aug14 Yes 0.9


AficioMP7001SP 9070SP LD370SP Jun09 Aug12 Jul19 Aug14 Yes 0.9


AficioMP8001SP 9080SP LD380SP Jun09 Aug12 Jul19 Aug14 Yes 0.9

AficioMP9001 9090 LD390 Jun09 Aug12 Jul19 Aug14 Yes 0.9

AficioMPC2000/SPF C2020/SPF LD420c/spf Sep07 Apr10 Mar17 Mar12 No 3.3

4

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







AficioMPC2030 C9020L LD520CL Jan09 Mar11 Feb18 Feb13 No 2.4

AficioMPC2050/SPF C9020/SPF LD520C/SPF Dec08 Mar11 Feb18 Feb13 No 2.4

AficioMPC2500/SPF/G C2525/spf/g LD425c/spf/g Jun06 Jan09 Feb16 Jan11 No 4.5

AficioMPC2550/SPF C9025/SPF LD525C/SPF Dec08 Mar11 Feb18 Feb13 No 2.4

AficioMPC2800/SPF/G C2828/spf/G LD528c/spf/g Oct08 Nov10 Oct17 Oct12 No 2.7


AficioMPC3001 C9130 LD630 Nov10 Apr12 Mar19 Apr14 Yes 1.3

MPC3002/C3502 MPC3002/C3502 MPC3002/C3502 Feb12 Jul13 Jun20 Jul15 Yes 0.0

AficioMPC3300/SPF/G C3333/spf/g LD533c/spf/g Oct08 Nov10 Oct17 Oct12 No 2.7

AficioMPC3500/SPF C3535/spf LD435c/spf Sep06 Apr10 Mar17 Mar12 No 3.3

AficioMPC3501 C9135 LD635c Nov10 Apr12 Mar19 Apr14 Yes 1.3



AficioMPC4501 C9145 LD645c Nov10 Apr12 Mar19 Apr14 Yes 1.3

AficioMPC4501A C9145 LD645C Nov10 Jan12 Dec18 Dec13 Yes 1.5

MPC4502/A/C5502/A MPC4502/A/C5502/A MPC4502/A/C5502/A Feb12 Jul13 Jun20 Yes 0.0


AficioMPC5501 C9155 LD655C Nov10 Apr12 Mar19 Apr14 Yes 1.3

AficioMPC5501A C9155 LD655C Nov11 Jan12 Dec18 Dec13 Yes 1.5

AficioMPC6000 C6055 LD260c Jan08 May10 Apr17 Apr12 No 3.2

MPC6501/C7501 C9065/C9075 LD365c/375c Feb12 Jul13 Jun20 Jul15 Yes 0.0

AficioMPC7500 C7570 LD275c Jan08 May10 Apr17 Apr12 No 3.2

AficioMPW2400 2404WD LW324 Jul07 Jun09 Sep16 Jun11 No 4.1

5

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FT3513 9113 2713 Apr97 Jul00 Jun07 Jul07 Jul02 No 13.0

FT3713 9113Z 2713Z Apr97 Mar00 Feb07 Mar07 Mar02 No 13.4

FT3813 2013Z 2913Z Mar00 Dec01 Nov08 Dec08 Dec03 No 11.6

FT4622 9122 2722Z Jan98 Dec01 Nov08 Dec08 Dec03 No 11.6

FT4822 9122DL 2722ZTD Jan98 Dec01 Nov08 Dec08 Dec03 No 11.6

FT7950 2050 2851 Dec98 May00 Apr07 May07 May02 No 13.2

FT7960 2060 2860 Dec98 Mar00 Feb07 Mar07 Mar02 No 13.4

FT7970 2070 2870 Dec98 May00 Apr07 May07 May02 No 13.2

FT8680 9800 2680d Feb96 Oct00 Sep07 Oct07 Oct02 No 12.8

FT9105 1105 26105 Jan98 May00 Apr07 May07 May02 No 13.2

FW7030D Aug98 Dec01 Nov08 Dec08 Dec03 No 11.6

FW750 Jun98 Aug01 Jul08 Aug08 Aug03 No 12.0

FW760 Jun98 Aug01 Jul08 Aug08 Aug03 No 12.0

FW870 Feb97 Aug05 Jul12 Aug12 Aug07 No 8.0

MP1100 8110 LD1110 May06 Jul08 Jun15 Jul10 No 5.0


MP2510 8035e LD335 Nov06 Feb08 Jan15 Jan10 No 5.4




MP5500 8055 LD255 Jul06 Jul08 Jun15 Jul10 No 5.0



6

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support








ProC907EX ProC907EX ProC907EX Aug09 May13 Apr20 May15 Yes 0.2



ProC550EX ProC550EX ProC550EX Mar09 May13 Apr20 May15 Yes 0.2

ProC700EX ProC700EX ProC700EX Mar09 May13 Apr20 May15 Yes 0.2

Pro1106EX Pro1106EX Pro1106EX May08 Aug09 Sep16 Aug11 No 3.9




PRODUCTIONPRODUCTS FieldSupportSummary

7

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







AFICIOFX10 9110DP 4210 Sep97 Oct01 Sep08 Oct08 Oct03 No 11.8

AFICIO1013F 2513f 1320f Nov01 Jul04 Jun11 Jul11 Jul06 No 9.0

FAX1160L SF3710 F102 Oct02 Aug04 Jul11 Aug11 Aug06 No 9.0

FAX1700L SF3650 Sep96 Feb00 Jan07 Feb07 Jan02 No 13.5

FAX1900L 3705 9870 Sep00 Nov02 Oct09 Nov09 Oct04 No 10.7

FAX2050L SF3720 9920 Apr01 Aug04 Jul11 Aug11 Aug06 No 9.0

FAX2210L May10 Apr12 No 3.2

FAX2900L SF3687 9877 Sep99 Feb01 Jan08 Feb08 Feb03 No 12.5

FAX3310L SF3725 F9103 Mar02 Apr05 Mar12 Apr12 Apr07 No 8.3

FAX3800L SF3685 9867 Dec97 Nov01 Oct08 Nov08 Nov03 No 11.7

FAX3900L SF3740 9940 Feb01 Apr03 Mar10 Apr10 Mar05 No 10.3

FAX3900NF SF3740nf F9940nf Feb01 Oct03 Sep10 Oct10 Sep05 No 9.8

FAX4410L SF3750 F104 Apr03 Apr05 Mar12 Apr12 Apr07 No 8.3

FAX4410NF SF3750nf F104L Apr03 Apr05 Mar12 Apr12 Apr07 No 8.3

FAX4500L 9671 Oct92 Jan94 Dec00 Jan01 Jan96 No 19.5

FAX4800L SF3695 9878 Mar98 Jan00 Dec06 Dec06 Dec01 No 13.5

Securefax2000M/MI Sep00 Aug11 Jul18 Jul13 Yes 1.9

Securefax5510MSD Oct06 Jun11 May18 May13 No 2.1

SecurefaxSMFC210M Apr08 Mar11 Feb18 Feb13 No 2.4

FACSIMILEPRODUCTS FieldSupportSummary

8

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







DX4252 May10 Apr17 Apr12 No 3.2

DX4545 3275DNP LDD345 Apr09 Jun12 May19 Jun14 Yes 1.0

DX4640P 3585DNP2 LDD350d Jun07 Jul13 Jun20 Jul15 Yes 0.0

DX3340 3180DNP LDD120 Aug06 Jul10 Jun17 Jun12 No 3.0

JP1030 3150DNP 5306L Sep98 Mar01 Feb08 Mar08 Mar03 No 12.4

JP1230 3150EDNP 5308L Sep00 Feb03 Jan10 Feb10 Jan05 No 10.5

JP1235 3160DNP 5309L Feb03 Feb07 Jan14 Jan09 No 6.4

JP3000 3260DNP 5430 Jan02 Feb07 Jan14 Jan09 No 6.4

JP4500 3560DNP 6244 Dec03 Feb07 Jan14 Jan09 No 6.4

JP5000 3350DNP 5450 Mar00 Jul02 Jun09 Aug09 Jun04 No 11.0

JP5500 3360DNP 5455 Aug02 Aug06 Jul13 Aug08 No 6.9

JP8000 3450DNP 5490 Apr01 Feb03 Jan10 Feb10 Jan05 No 10.5

JP8500 3560DNP 5499 Jan03 Feb07 Jan14 Jan09 No 6.4

VT6000 3400DNP 5390 Mar98 Feb04 Jan11 Feb11 Jan06 No 9.5

AP1400 SLP14 P7014 Apr99 Apr00 Mar07 Apr07 Apr02 No 13.3

AP1600 SLP16 P7016 May00 Aug01 Jul08 Aug08 Aug03 No 12.0

AP2000 SLP20 P7020 Apr99 Apr00 Mar07 Apr07 Apr02 No 13.3

AP204 SLP416c C7004 Mar99 Apr01 Mar08 Apr08 Apr03 No 12.3

AP206 SLP6C C7006 Apr01 Nov03 Oct10 Nov10 Nov05 No 9.7

AP2100 SLP21 P7021 May00 Jun01 May08 Jun08 Jun03 No 12.1

AP2600 SLP26 P7026 Apr99 May02 Apr09 May09 May04 No 11.2

PRINTERMODELLIST FieldSupportSummary

DUPLICATORS/PRIPORTMODELLIST FieldSupportSummary

9

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







AP2610/N MLP26/MLP26N P7126/P7126N May02 Nov03 Oct10 Nov10 Nov05 No 9.7

AP2700 SLP27 P7027 Nov99 May01 Apr08 May08 May03 No 12.2

AP305 SLP517c C7005p Jul99 Oct01 Sep08 Oct08 Oct03 No 11.8

AP306 SLP624S C7006W Aug00 Dec02 Nov09 Dec09 Nov04 No 10.6

AP306D SLP624D C7006DW Aug00 Oct01 Sep08 Oct08 Oct03 No 11.8

AP3200 Mar01 Jun06 May13 Jun08 No 7.1

AP3800C SLP38C DSc38 Sep01 Nov03 Oct10 Nov10 Oct05 No 9.7

AP3800CD Sep01 Nov03 Oct10 Nov10 Oct05 No 9.7

AP3800CDT1 Sep01 Nov03 Oct10 Nov10 Oct05 No 9.7

AP3800CCDT2 Sep01 Nov03 Oct10 Nov10 Oct05 No 9.7

AP3800CDL Sep01 Nov03 Oct10 Nov10 Oct05 No 9.7

AP3800CMF SLP38cS DSc38S Mar02 Nov03 Oct10 Nov10 Oct05 No 9.7

AP3850 SLP38c 2138E/DSc38F Jun02 Oct04 Sep11 Oct11 Oct06 No 8.8

AP4500 SLP45 P7045 Oct99 Nov01 Oct08 Nov08 Nov03 No 11.7

AP4510 P7145 MLP45 Jan02 Aug06 Jul13 Aug08 No 6.9

AP400 MLP25 P7325 Sep03 Apr05 Mar12 Apr12 Apr07 No 8.3

AP400N MLP25N P7325N Sep03 Apr05 Mar12 Apr12 Apr07 No 8.3

AP410 Mar05 May10 Apr17 Apr12 No 3.2

AP505 SLP517cp C7005p Jul99 Feb02 Jan09 Feb09 Feb04 No 11.5

AP600N MLP32 P7132N Oct03 Apr05 Mar12 Apr12 Apr07 No 8.3

AP900 MLP75n P7575 May05 Feb07 Mar14 Feb09 No 6.4

BP20 BP20 Oct05 May10 Apr17 Apr12 No 3.2

CL1000N CLP831 P7431cn Jun04 Aug06 Jul13 Aug08 No 6.9

10

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







CL5000 CLP1036 C7010 Dec03 Apr05 Mar12 Apr12 Apr07 No 8.3

CL2000/N CLP17 C7416 Jun04 Jun06 May13 Jun08 No 7.1

CL3000 CLP1620/18 C7116/C7417 Apr03 Aug04 Jul11 Aug11 Aug06 No 8.9

CL3500N CLP22 LP222cn Feb06 May10 Apr17 Apr12 No 3.2

CL4000DN CLP26DN LP126cn/C7425dn Apr06 May06 Apr13 Apr08 No 7.2

CL7000 CLP28 LP138c/DSc38u May03 Jan05 Feb12 Mar12 Jan07 No 8.5

CL7100/D CLP35 C7534n May04 Oct05 Sep12 Oct12 Oct07 No 7.8

CL7200/D CLP128 LP332c Jul05 May10 Apr17 Apr12 No 3.2

SPC210SF SPC210SF AC031cn Mar06 Apr08 Mar15 Apr10 No 5.3

AficioSPC220N SPC220N SPC220N Jan08 Feb09 Mar16 Feb11 No 4.4

AficioSPC220S AficioSPC220S AficioSPC220S Jan08 Nov11 Mar16 Oct13 Yes 1.7

AficioSPC221N/SF SPC221N/SF SPC221/SF Jan08 Feb09 Mar16 Feb11 No 4.4

AficioSPC222SF SPC222SF SPC222SF Jan08 Feb09 Mar16 Feb11 No 4.4

AficioSPC231SF/SPC232SF SPC231SF/SPC232S SPC231SF/SPC232S Mar09 Nov11 Mar16 Oct13 Yes 1.7

AficioSPC400DN SPC400DN SPC400DN Dec07 May10 Apr17 Apr12 No 3.2

AficioSPC410DN SPC410DN SPC410DN May06 May10 Apr17 Apr12 No 3.2

AficioSPC411DN SPC411DN SPC411DN May06 May10 Apr17 Apr12 No 3.2

AficioSPC811DN SPC811DN SPC811DN Jan07 May10 Apr17 Apr12 No 3.2

AficioSPC820DN CLP340D LP540C May09 Oct12 Sep19 Oct14 Yes 0.8

AficioSPC821DN CLP350D LP550C May09 Oct12 Sep19 Oct14 Yes 0.8

AficioSP3300DN SP3300DN SP3300DN May08 Jan10 Dec16 Jan12 No 3.5

AficioSP3400DN SP3400DN SP3400DN Mar10 Apr12 Mar19 Apr14 Yes 1.2

AficioSP3410DN SP3410DN SP3410DN Mar10 Apr12 Mar19 Apr14 Yes 1.2

11

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







AficioSP4100N MLP31n LP131n Sep08 May10 Apr17 Apr12 No 3.2

AficioSP4110N MLP36n LP136n Sep08 May10 Apr17 Apr12 No 3.2

AficioSP4210N MLP37N LP37N Apr09 Sep11 Aug18 Aug13 Yes 1.9

AficioSP5100N SP5100N SP5100N Apr07 Dec11 Nov18 Nov13 Yes 1.6

AficioSP8100DN MLP145 LP145N Sep06 May10 Apr17 Apr12 No 3.2

G7500 G7500 G7500 Nov05 May10 Apr17 Apr12 No 3.2

GX2500 GX2500 GX2500 Dec07 May10 Apr17 Apr12 No 3.2

GX3000 GX3000 GX3000 Aug06 Jun09 May16 Jun11 No 4.1

GX3000S/SF GX3000S/SF GX3000S/SF Jan08 Mar11 Feb18 Feb13 No 2.4

GX3050 GX3050N GX3050N Jan08 Jun09 Jul16 Jun11 No 4.1

GX3050SFN GX3050SFN GX3050SFN Jan08 Mar11 Feb18 Feb13 No 2.4

GXe3300N GXe3300N GXe3300N Jun09 Apr12 Mar19 Apr14 Yes 1.3

GXe3350N GXe3350N GXe3350N Jun09 Apr12 Mar19 Apr14 Yes 1.3

GX5050N GX5050N GX5050N Jun06 Mar10 Feb17 Feb12 No 3.4

12

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FS2 NA NA Dec95 Jun01 Jun08 Jun08 Jun03 No 12.1

IS01 NA NA Feb99 Jun08 Jul08 Jul08 Jun10 No 5.1

IS100E IS100E IS100E Jul03 Jan07 Jan07 Jan07 Dec08 No 6.5

IS200E NA NA Mar05 Dec01 No 113.6

IS300E IS300E IS300E Sep04 Dec01 No 113.6

IS330DC NA NA Apr01 Dec01 No 113.6

IS420 NA NA Mar99 May01 May08 May08 May03 No 12.2

IS430 NA NA Jul96 Jun01 Jun08 Jun08 Jun03 No 12.1

IS450DE NA NA Apr99 Sep05 Aug12 Sep12 Sep07 No 7.9

IS450DEVRS NA NA Jun00 Sep05 Aug12 Sep12 Sep07 No 7.9

IS450SE NA NA Apr99 Sep05 Aug12 Sep12 Sep07 No 7.9

IS510 NA NA Nov97 Jun01 Jun08 Jun08 Jun03 No 12.1

IS520 NA NA Dec95 Jun01 Jun08 Jun08 Jun03 No 12.1

IS760 IS760 IS760 Sep04 Dec01 No 113.6

IS760D IS760D IS760D May05 Jul09 Aug16 Aug16 Jul11 No 4.0

DDP70 NA NA Jan99 Oct02 Nov09 Dec09 Sep04 No 10.8

DDP70e NA NA Nov09 Oct16 Nov11 No 3.7

DDP70k NA NA Jan99 Oct02 Nov09 Dec09 Sep04 No 10.8

DDP92 Nov09 Oct16 Nov11 No 3.7

DDP184 Nov09 Oct16 Nov11 No 3.7

DDPMODELLIST FieldSupportSummary

SCANNERMODELLIST FieldSupportSummary

13

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







Aficio2003 SDC103 2703 Nov96 Feb99 Jan06 Jan06 Jan01 No 14.5

Aficio2103 SDC103A 2703D Jan97 Feb99 Jan06 Jan06 Jan01 No 14.5

Aficio2203 SDC103E 2703DE Jan97 Jan99 Dec05 Dec05 Dec00 No 14.5

Aficio340 9935D 3235S Jun98 Apr99 Mar06 Apr06 Mar01 No 14.3

Aficio400 9940DP 2640E Jun96 Mar98 Feb05 Mar05 Feb00 No 15.4

Aficio401 9940DPC 3240 Nov97 Nov99 Oct06 Nov06 Oct01 No 13.7

Aficio500 9950DP 2850E Nov97 Jun99 May06 Jun06 May01 No 14.1

Aficio5106 SDC206 2606 Sep96 Nov98 Oct05 Nov05 Oct00 No 14.7

DS320 Jun89 Jun96 May03 May03 Jun98 No 17.1

DS5330 Mar94 Jun97 May04 May04 Jun99 No 16.1

FT2010 May87 Feb90 Jan97 Jan97 Feb92 No 23.5

FT2050 7015 Dec85 Oct87 Sep94 Jan97 Sep89 No 25.8

FT2070 7015RE Apr86 Feb90 Jan97 Jan97 Feb92 No 23.5

FT2220 Oct89 Apr92 Mar99 Jun99 Apr94 No 21.3

FT2260 7150 Dec88 Dec92 Nov99 Nov99 Dec94 No 20.6

FT3013 9013 2613 Aug94 May97 Apr04 Apr04 May99 No 16.2

FT3020 5015RE Aug83 Oct86 Sep93 Dec94 Sep88 No 26.8

FT3050 5015 Aug83 Sep85 Aug92 Dec94 Sep87 No 27.9

FT3060 7015Z Oct85 Feb90 Jan97 Jan97 Feb92 No 23.5

FT3113 9130 2513 Jun92 Nov94 Dec01 Feb02 Oct96 No 18.7

FT3213 9013Z 2613Z Aug94 May97 Apr04 Apr04 May99 No 16.2

FT3313 9130Z 2513Z Jun92 Nov94 Dec01 Jan02 Oct96 No 18.7

AllProductsPriorto2000 FieldSupportSummary

14

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FT3320 7120 Mar88 Nov92 Oct99 Oct99 Nov94 No 20.7

FT4015 9115 2715Z Mar97 Nov99 Oct06 Oct06 Oct01 No 13.7

FT4022 9220 9822 Oct95 Sep98 Aug05 Jul05 Aug00 No 14.9

FT4027 9027 2627 Mar95 May97 Apr04 Apr04 May99 No 16.2

FT4030 Nov82 Feb85 Jan92 Apr93 Feb87 No 28.5

FT4060 5020 Jan83 Sep85 Aug92 Apr93 Sep87 No 27.9

FT4065 7020 Sep85 Dec87 Nov94 Dec94 Nov89 No 25.6

FT4085 7025 Aug84 Sep85 Aug92 Apr93 Sep87 No 27.9

FT4215 9015 2615 Jun94 Mar97 Feb04 Feb04 Mar99 No 16.4

FT4220 9020 2620 Oct93 Oct95 Sep02 Sep02 Sep97 No 17.8

FT4222 9022 2622 Oct93 Oct95 Sep02 Sep02 Sep97 No 17.8

FT4400 Jul89 Jul90 Jun97 Jun97 Jun92 No 23.0

FT4410 Dec88 Nov90 Oct97 Oct97 Oct92 No 22.7

FT4415 9150 2515Z Aug91 Aug94 Jul01 Jul01 Jul96 No 19.0

FT4418 9180 2518Z Sep90 Oct93 Sep00 Oct00 Oct95 No 19.8

FT4420 Apr87 Jun88 May95 Jan97 Jun90 No 25.1

FT4421 9210 2520Z/2522 Mar91 Oct93 Sep00 Oct00 Oct95 No 19.8

FT4427 9270 2527LZ Sep92 Sep95 Aug02 Aug02 Aug97 No 17.9

FT4430 7220 Aug88 Mar91 Feb98 Apr98 Feb93 No 22.4

FT4460 May89 Nov92 Oct99 Oct99 Nov94 No 20.7

FT4480 7520 Jun87 Feb90 Jan97 Jan97 Feb92 No 23.5

FT4490 Feb89 Dec92 Nov99 Nov99 Dec94 No 20.6

FT4522 9220DL 2822TD Oct95 Feb98 Jan05 Feb05 Feb00 No 15.5

15

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FT4527 9027DL 2627TD Mar95 Jun97 May04 May04 Jun99 No 16.1

FT4700 Apr81 May83 Apr90 Dec92 Apr85 No 30.2

FT4727 2527ZTD Sep92 May96 Apr03 Apr03 May98 No 17.2

FT5000 Oct86 Feb89 Jan96 Jan97 Feb91 No 24.5

FT5010 Jan86 May87 Apr94 Jan97 Apr89 No 26.2

FT5035 9035 2635 Mar95 May97 Apr04 Apr04 May99 No 16.2

FT5050 7035 Aug84 Feb86 Jan93 Sep94 Feb88 No 27.5

FT5070 7035AD Aug84 Sep87 Aug94 Sep94 Aug89 No 25.9

FT5433 9330 2533LZ Apr92 Sep95 Aug02 Aug02 Aug97 No 17.9

FT5520 Apr87 Apr92 Mar99 Jun99 Apr94 No 21.3

FT5535 9035DL 2635TD Mar95 Jun97 May04 May04 Jun99 No 16.1

FT5540 7334 Oct89 Jun92 May99 Jun99 Jun94 No 21.1

FT5560 Jun87 Feb90 Jan97 Jan97 Feb92 No 23.5

FT5570 7430 Oct89 May96 Apr03 Apr03 May98 No 17.2

FT5590 Sep87 Oct93 Sep00 Oct00 Oct95 No 19.8

FT5632 9032 2732Z Jun97 Nov99 Oct06 Oct06 Oct01 No 13.7

FT5733 9335 2533ZD Apr92 May96 Apr03 Apr03 May98 No 17.2

FT5832 9032D 2732ZTD Jun97 Jul99 Jun06 Jul06 Jun01 No 14.0

FT5840 9400D 2740ZTD Jun97 Aug98 Jul05 Jul05 Jul00 No 15.0

FT6080 7045 Aug84 Jan88 Dec94 Dec94 Dec89 No 25.5

FT6085 7055 Jul85 Jan88 Dec94 Dec94 Dec89 No 25.5

FT6200 Apr81 Nov84 Oct91 Mar93 Nov86 No 28.7

FT6600 Mar82 Aug84 Jul91 Mar93 Aug86 No 29.0

16

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FT6620 7500 Dec87 Mar91 Feb98 Apr98 Feb93 No 22.4

FT6645 9450 2545D Nov93 Sep96 Aug03 Aug03 Sep98 No 16.9

FT6655 9550 2555D Nov93 Aug96 Jul03 Aug03 Aug98 No 17.0

FT6665 9650 2565D Jun94 Aug96 Jul03 Aug03 Aug98 No 17.0

FT6750 9520 2553ZD Feb91 Aug94 Jul01 Jul01 Jul96 No 19.0

FT7060 7065 Dec86 Aug91 Jul98 Jul98 Jul93 No 22.0

FT7650 9500 2651 Sep96 Mar99 Feb06 Feb06 Feb01 No 14.4

FT7660 9600 2760 Sep96 Feb99 Jan06 Jan06 Jan01 No 14.5

FT7670 9700 2770 Sep96 Apr99 Mar06 Apr06 Mar01 No 14.3

FT7770 7640 Aug89 Apr91 Mar98 Jul98 Mar93 No 22.3

FT7870 9710 2572ZDF Oct90 Feb96 Jan03 Jan03 Jan98 No 17.5

FT8780 9080 2580ZDF May92 Feb96 Jan03 Aug03 Jan98 No 17.5

FT8880 9080RF 2580RDZ Aug92 Sep96 Aug03 Aug03 Sep98 No 16.9

FT8980 9800RF 2680RDH Aug96 Aug99 Jul06 Aug06 Jul01 No 14.0

FT9101 25101 Aug94 May98 Apr05 Apr05 Apr00 No 15.2

FW420 Mar82 Jan85 Dec91 Dec92 Jan87 No 28.5

FW740 Feb95 Jun98 May05 May05 May00 No 15.1

FW830 Feb95 May97 Apr04 Apr04 May99 No 16.2

LR1 Jun88 Aug89 Jul96 Jan97 Aug91 No 24.0

LR2 May89 Nov89 Oct96 Jan97 Nov91 No 23.7

NC100 Apr90 Aug92 Jul99 Jul99 Aug94 No 21.0

NC305 2735 Sep92 Oct95 Sep02 Sep02 Sep97 No 17.8

NC5006 SC106 2706 Jul94 Sep96 Aug03 Aug03 Sep98 No 16.9

17

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







NC8015 2780 Jan93 Oct95 Sep02 Sep02 Sep97 No 17.8

NC8115 2715 Jan93 Aug99 Jul06 Aug06 Jul01 No 14.0

RIPRO Aug84 Aug88 Jul95 Jan97 Aug90 No 25.0

RIPROJR. Sep85 Feb90 Jan97 Jan97 Feb92 No 23.5

FAX07 SF1 Sep87 May90 Apr97 Apr97 Apr92 No 23.2

FAX08 Jun89 Jun90 May97 May97 May92 No 23.1

FAX09 SF200 Jun89 Oct90 Sep97 Sep97 Sep92 No 22.8

FAX10/10E SF2 May87 May90 Apr97 Apr97 Apr92 No 23.2

FAX12 Nov90 Jun91 May98 Jul98 May93 No 22.1

FAX15 Jan89 May91 Apr98 Jul98 Apr93 No 22.2


FAX21 Sep92 Apr94 Mar01 Mar01 Mar96 No 19.3

FAX22 Fax3820 Jun91 Sep92 Aug99 Aug99 Sep94 No 20.9

FAX25 May89 May91 Apr98 Apr98 Apr93 No 22.2

FAX35 SF330/SF3670 May89 May91 Apr98 Apr98 Apr93 No 22.2


FAX65 Jan89 Mar90 Feb97 Feb97 Feb92 No 23.4

FAX70/70E SF5 Feb88 Jan89 Dec95 Feb97 Jan91 No 24.5

FAX75 Jan89 Mar90 Feb97 Feb97 Feb92 No 23.4

FAX77 SF301 Mar91 Mar93 Feb00 Feb00 Mar95 No 20.4

FAX80 SF301 Apr90 Apr91 Mar98 May98 Mar93 No 22.3

FAX85 SF331 Jun90 May91 Apr98 Apr98 Apr93 No 22.2

FAX86 SF332 Mar91 Aug91 Jul98 Jul98 Jul93 No 22.0

18

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FAX90 SF401 Mar90 Mar92 Feb99 Jun99 Mar94 No 21.4

FAX95 SF501 Mar90 Jun92 May99 Jun99 Jun94 No 21.1

FAX105 Sep89 Jun92 May99 Jun99 Jun94 No 21.1

FAX180 Oct95 May97 Apr04 Apr04 May99 No 16.2

FAX240 Oct92 Nov95 Oct02 Oct02 Oct97 No 17.7

FAX550 SF3305 Feb91 Nov95 Oct02 Oct02 Oct97 No 17.7

FAX1000L Jul88 Feb92 Jan99 May99 Jan94 No 21.5

FAX1010L Mar90 Aug91 Jul98 Jul98 Jul93 No 22.0

FAX2000L 3651 9873 Dec98 Apr99 Mar06 Apr06 Mar01 No 14.3

FAX2400L Jan96 Nov96 Oct03 Oct03 Nov98 No 16.7

FAX2500L SF3630 9650 Jun93 May95 Apr02 Apr02 Apr97 No 18.2

FAX2600L Sep94 May95 Apr02 Apr02 Apr97 No 18.2

FAX2700L SF3640 9763 May95 Jan97 Dec03 Apr04 Jan99 No 16.5

FAX2800L SF630 Jul90 Jul92 Jun99 Jun99 Jul94 No 21.0

FAX2800DI Mar92 Oct92 Sep99 Sep99 Oct94 No 20.8

FAX3000L SF3620 9661 Feb92 Mar93 Feb00 Feb00 Mar95 No 20.4

FAX3100L Jul92 Sep95 Aug02 Aug02 Aug97 No 17.9

FAX3200L SF3660 9662 Feb92 May93 Apr00 Apr00 May95 No 20.2

FAX3500L SF3670 9665 Jun93 Mar96 Feb03 Feb03 Mar98 No 17.4

FAX3700L SF3680 9767 Nov95 Nov99 Oct06 Oct06 Oct01 No 13.7

FAX4000L SF700 Jul90 May93 Feb00 Feb00 May95 No 20.2

FAX4500L 9671 Oct92 Jan94 Dec00 Jan01 Jan96 No 19.5

FAX4700L 3690 9768 Dec95 Aug99 Jul06 Aug06 Jul01 No 14.0

19

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







FAX5600L Aug94 Jun96 May03 May03 Jun98 No 17.1

FAX4700L 3690 9768 Dec95 Aug99 Jul06 Aug06 Jul01 No 14.0

FAX7000L Apr90 Sep93 Aug00 Sep00 Sep95 No 19.9

FAX800 SF3610 9645 Aug93 Apr95 Mar02 Mar02 Mar97 No 18.3

MV74 3615C Jan96 Sep97 Aug04 Aug04 Sep99 No 15.9

MV106 3655 9766 Jan97 Aug99 Jul06 Aug06 Jul01 No 14.0

MV310 9910DP 3210 Nov95 May97 Apr04 Apr04 May99 No 16.2

MV310E 9910DPE 3210X Sep96 Nov98 Oct05 Oct05 Oct00 No 14.7

MV715 Jul94 Sep97 Aug04 Aug04 Sep99 No 15.9

PF1 Nov90 Mar93 Feb00 Feb00 Mar95 No 20.4

PF2 Aug93 Oct95 Sep02 Sep02 Sep97 No 17.8

RAPICOM120 Sep84 Sep85 Aug92 Dec92 Sep87 No 27.9

RAPICOM130 May85 May86 Apr93 Jan94 Apr88 No 27.2

RAPICOM200 Apr86 Jun87 May94 Jan96 May89 No 26.1

RAPICOM205 Jul86 Jun87 May94 Jan96 May89 No 26.1

RAPICOM210 Sep85 Jun87 May94 Jan96 May89 No 26.1

RAPICOM230 Sep85 Mar88 Feb95 Jan97 Mar90 No 25.4

RAPICOM510 Jan87 May88 Apr95 Jan97 May90 No 25.2

RAPICOM610 Sep86 Jun91 May98 Jul98 May93 No 22.1

RAPICOM830 Sep86 Jun91 May98 Jul98 May93 No 22.1

RAPICOM1850 Dec80 Dec81 Nov88 Dec92 Dec83 No 31.6

RAPICOM2110 Sep86 Dec91 Nov98 Nov98 Nov93 No 21.6

RAPICOM2110M Jun90 Jan92 Dec98 Dec98 Dec93 No 21.5

20

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







RAPICOM2112T Sep88 Jan92 Dec98 Dec98 Dec93 No 21.5

RAPICOM3100 Mar82 Jan91 Dec97 Dec97 Dec92 No 22.5

RAPICOM3300 Mar82 Mar83 Feb90 Dec92 Feb85 No 30.4

RAPICOM5000 Sep83 Jun88 May95 Jan97 Jun90 No 25.1

RAPICOM6100 Nov81 Nov82 Oct89 Dec92 Oct84 No 30.7

RAPICOM6300 Jan82 Mar83 Feb90 Dec92 Feb85 No 30.4

RAPICOM6350T/635 Jan82 Mar83 Feb90 Dec92 Feb85 No 30.4

RAPIFAX100 May05 Jan76 Dec82 Dec92 Dec77 No 37.6

RF800 R09 Oct88 Sep89 Aug96 Jan97 Sep91 No 23.9

RF810 R16 Apr90 Apr91 Mar98 Jul98 Mar93 No 22.3

RF850 R55 Jan89 May90 Apr97 May97 Apr92 No 23.2

RF860 R17 May90 Jun90 May97 May97 May92 No 23.1

RF900 SF200 Jan89 May90 Apr97 May97 Apr92 No 23.2

RF910 R03 Feb90 Mar91 Feb98 Jul98 Feb93 No 22.4

RF920 R28/02 Jun89 Aug90 Jul97 Jul97 Jul92 No 23.0

VT1730 5303 Jul93 Sep95 Aug02 Aug02 Aug97 No 17.9

VT1800 3100DNP 5304 Nov95 Nov98 Oct05 Oct05 Oct00 No 14.7

VT2105 5325 Mar93 Sep95 Aug02 Aug02 Aug97 No 17.9

VT2130 5315 Jul91 Jun93 May00 May00 Jun95 No 20.1

VT2200 3200DNP 5327 Nov95 Nov98 Oct05 Oct05 Oct00 No 14.7

VT2250 3250DNP 5329L Jan97 Aug98 Jul05 Jul05 Jul00 No 15.0

VT2300 5330 Jul92 Feb93 Jan00 Jan00 Feb95 No 20.5

VT3600 5380/5375/5360 Oct94 Jun96 May03 May03 Jun98 No 17.1

21

7/12/2013

As of:

12-Jul-13

=SupportProvided


ModelIntroduction

DateDiscontinuance

Date

FinalMonthofAssured

Availability

TerminationofParts

Availability


Support







VT3800 3300DNP 5385 Apr96 May99 Apr06 May06 Apr01 No 14.2

SS830 5110/5305 Apr89 Jul91 Jun98 Jun98 Jun93 No 22.0

SS950 5170/5130/5210/5270 Apr89 Jul91 Jun98 Jun98 Jun93 No 22.0

22

Field Parts and Support Assurance July13

Documents

Transcript of Field Parts and Support Assurance July13