Field Force MobilityThe Mobile Edge

Sales. Results.Service.

Presenting Partner

Mike Rogers, CEO, Killingsworth Environmental

What is Field Force Mobility?Field Force Mobility describes an infrastructure that connects an organization to its employees and customers instantly.

Employees and customers are mobile. Increased interaction with both increases revenue.

Where does Nexcom fit in?The right technology can increase revenue for companies of any size.Our clients gain a competitive edge:

• Employees work faster• With more clarity• Provide more value• Connect with ease to their customers

• Midsize Market Leader Census

Mobile Device Confusion

• Apple• Android• Windows Mobile• Apple Tablets• Android Tablets• Microsoft Surface

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Success with Mobile Devices

Every user experience is only as good as the service provider’s coverage…

Success in Field Force Mobility

Success in Field Force Mobility carries the same one to one relationship as a carrier to a piece of hardware.

It is primarily dependent upon the your choice of software, not hardware.

3 Questions to Explore• Does Mobility provide a measureable return on

investment for a business unit?

• How to avoid the 3 most common mistakes when investing in Field Force software?

• Does Mobility provide a strategic separation from your competition?

• Demo ‘A day in the life’ of a technician with our apps / Q&A

Where is your business spending time and money?

Where can you improve your process?

COMPLIANCE

PAPERWORK

ASSETS/INVENTORY

PAYMENTS/COLLECTIONS

SCHEDULING/ TIME

TRACKING

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

- Bill Gates

The Two Rules of Technology

How to avoid the 3 most common mistakes companies make when investing in Field

Force Software?

1. Poor planning – how will change be implemented?

2. Mixing financial software with field force software

3. Depending solely on on-site infrastructure

Who will lead the project to success?

First mistake to avoid:

Companies don’t know their capacity for change.

Second mistake to avoid: Mixing financial software with field force software

Examples:• Microsoft Logistics• Sage• Viewpoint• Maxwell

Security vs. IT vs. Productivity

Invest in cloud products andReinvent your customer experience.

Third mistake to avoid: Depending solely on on-site infrastructure

Does your technology investment provide strategic separation from

your competition?

This is where the customer experience becomes the single most important factor in all of your decisions.

The Mobile EdgeAn Opportunity to be different

Connecting with a mobile platform creates countless opportunities to reach customers :

• Open up your GPS so customers see how close you are• Take payments in the field for a better customer experience• Give your customers the ability to schedule times (airline

example)• Provide historical photo records of services completed• Manage contract renewals• Send out customer service scores and attach them to technician

performance• Lead generation with geo-location• Example

Remembering why we invest in technology3 Considerations:

1. Managing Revenue Growth

2. Controlling Administrative & HR Cost

3. Managing Customer Relations

Pest Control vs. Appliance Service Companies:

All of our items will be connected HVAC units, Refrigerators, Washers, etc…

Pest control industry will need to find innovative ways to leverage technology differently to own the customer relationship.