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Fidel Ventura 7525 N. Damen Ave unit MG, Chicago, IL 60645 | (312) 929-8691 | [email protected] Experienced individual with many years of experience in the customer service fields. A senior at National Louis University in a Business Administration program, bilingual and eager to contribute to an innovative and forward thinking company. PROFESSIONAL EXPERIENCE Partner/Driver, Uber/Lyft , Chicago, IL October 2015 to Current Continually averages five stars, higher than other partners in customer service ratings Provides safe and enjoyable experiences for riders Anticipates and surpasses rider expectations and needs Spanish Translator, Centro Romero, Chicago, IL March 2003 to Current Provides Spanish to English translation services for clients during United States Customs and Immigration Services hearings and interviews Manage services offered and establish a stable customer base Bartender, Lady Gregory’s Restaurant, Chicago, IL August 2015 to December 2015 Contributed, expanded, and maintained the regular patron base by 10%, using social media and networking Aided in the active selection of 104 craft beers and rotating craft beer taps Managed takeout orders, server orders, and customers while maintaining the highest customer service standards Increased upon my knowledge of whiskey, spirits, and craft cocktails Bartender, Smylie Brothers Brewing Co. Evanston, IL September 2014 to September 2015 Expanded upon my expertise of beer and the brewing process Implemented changes that improved the accuracy and efficiency of the bar Engaged and educated guests in micro brews, beer and classic cocktails Bartender/Server, Jimmy Buffett’s Margaritaville, Chicago, IL June 2014 to October 2014 Provided a memorable and relaxing experience to all guests Consistently averaged over $34 per guest in sales Persuaded guests to purchase souvenir items in the the Jimmy Buffet retail store Suggested food and beverages based on individual needs and special requests Bartender, Trader Todd’s, Chicago, IL September 2011 to November 2013 Achieved highest sales of specialty drinks among all bartending staff Multitasked both server and customer orders while accurately maintaining tabs on FOCUS p.o.s system Prepared fresh squeezed juices and sour mix for specialty/ signature cocktails Maintained bar inventory and managed fiscal responsibilities
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Transcript of Fidel+Ventura+16+Resume+updated.2.7.16
Fidel Ventura 7525 N. Damen Ave unit MG, Chicago, IL 60645 | (312) 929-8691 | [email protected]
Experienced individual with many years of experience in the customer service fields. A senior at National Louis University in a Business Administration program, bilingual and eager to contribute to an innovative and forward thinking company. PROFESSIONAL EXPERIENCE Partner/Driver, Uber/Lyft , Chicago, IL October 2015 to Current
Continually averages five stars, higher than other partners in customer service ratings
Provides safe and enjoyable experiences for riders
Anticipates and surpasses rider expectations and needs Spanish Translator, Centro Romero, Chicago, IL March 2003 to Current
Provides Spanish to English translation services for clients during United States Customs and Immigration Services hearings and interviews
Manage services offered and establish a stable customer base Bartender, Lady Gregory’s Restaurant, Chicago, IL August 2015 to December 2015
Contributed, expanded, and maintained the regular patron base by 10%, using social media and networking
Aided in the active selection of 104 craft beers and rotating craft beer taps
Managed takeout orders, server orders, and customers while maintaining the highest customer service standards
Increased upon my knowledge of whiskey, spirits, and craft cocktails Bartender, Smylie Brothers Brewing Co. Evanston, IL September 2014 to September 2015
Expanded upon my expertise of beer and the brewing process
Implemented changes that improved the accuracy and efficiency of the bar
Engaged and educated guests in micro brews, beer and classic cocktails Bartender/Server, Jimmy Buffett’s Margaritaville, Chicago, IL June 2014 to October 2014
Provided a memorable and relaxing experience to all guests
Consistently averaged over $34 per guest in sales
Persuaded guests to purchase souvenir items in the the Jimmy Buffet retail store
Suggested food and beverages based on individual needs and special requests Bartender, Trader Todd’s, Chicago, IL September 2011 to November 2013
Achieved highest sales of specialty drinks among all bartending staff
Multitasked both server and customer orders while accurately maintaining tabs on FOCUS p.o.s system
Prepared fresh squeezed juices and sour mix for specialty/ signature cocktails
Maintained bar inventory and managed fiscal responsibilities
PROFESSIONAL EXPERIENCE
Project Coordinator, Childhood Health and Wellness Program, Centro Romero, Chicago, IL August - 2009 to Apr - 2011
Partnered with Blue Cross/Blue Shield, Hayt Elementary School, and Illinois Masonic Hospital to aid in the prevention of childhood obesity
Managed the progress of 100 children and gathered statistical data, per participant
Hired, trained and managed staff
Maintained budget, prepared monthly, quarterly and annual reports, organized monthly family education seminars, organized community outreach and fundraising
EDUCATION | CERTIFICATIONS
National Louis University, Bachelors of Arts in Business Administration-2016 BASSET Certified Servsafe Certified CPR/AED Certified
Immigration Law Paralegal certificate, Illinois Coalition for Immigrant and Refugee Rights
