FHETS | ESO TRAINING ACADEMY | WAVE HILTON AUSTIN, … · Introduction to ESO Analytics (Part 1...
Transcript of FHETS | ESO TRAINING ACADEMY | WAVE HILTON AUSTIN, … · Introduction to ESO Analytics (Part 1...
2019FHETS | ESO TRAINING ACADEMY | WAVEHILTON AUSTIN, TEXASMARCH 19 – 22
TUESDAY WEDNESDAY THURSDAY FRIDAYFHETSESO Training AcademyEHR Steering CommitteeFire Steering Committee MD Summit
Data After Dark Party Join us for a night of entertainment and libations at Brazos Hall.
7:00pm-10:00pm Brazos Hall 204 East 4th Street
WaveESO Research Forum
Data Games Prove your EMS and fire trivia talents at the 2nd Annual Data Games. Great prizes, drinks and bragging rights all available.
6:45pm-9:00pm Salon G
WaveESO Research ForumBilling Steering Committee
FHETSESO Training Academy
Welcome Reception Kick off the week with cocktails and light bites.
5:45pm-7:45pmSalon F
HILTONAUSTIN
@ESO_Solutions @esosolutions @eso_solutions #esowave2019
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For the most up-to-date information, download the app at eso.com/waveapp
TUESDAY 3/19TIME
8:00-8:45
7:00-8:00
9:00-10:15
10:30-11:45
ROOMSESSION NAME SKILL LEVEL
Welcome KeynoteChris Dillie
BREAKFAST
Beginner
Beginner-Intermediate
Intermediate
Beginner-Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Intermediate
Advanced
Beginner
Beginner
Intermediate
Intermediate
FH Basic OperationsGert Zoutendijk
Admin of FH Software (Part 1)Jon Mensching
Data Driven Decision Making using FH SoftwareFrank Blackley & Jason Hathcock
FH Basic Query BuilderDavid Smith & Marc Scott
FH Inventory & HydrantsBryan Chase
FH Sketch Desktop & Sketch MobileRobert Smoote
FH CAD MonitorMatt Sprague
Creating FH Inspection ChecklistsAndrew Diekemper
Introduction to ESO Fire Incidents for End-UsersJoe McDermott
Introduction to ESO Analytics (Part 1 Instruction)Deb McCoy-Freeman
Introduction to ESO Properties and Inspections for AdminsChris Weinzapfel
FH System Rules/Default ValuesTom Dehmer
FH ExpressionsBrad Carico
Creating Automated Tasks in FHBryan Chase
FH Occupancy & Desktop InspectionsGert Zoutendijk
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TUESDAY 3/19TIME
10:30-11:45
1:15-2:30
11:45-1:15
ROOMSESSION NAME SKILL LEVEL
Accreditation Process & Lessons LearnedAndrew Diekemper, Frank Blackley & Jason Hathcock
Admin of FH Software (Part 2)Jon Mensching
LUNCH (ON YOUR OWN)
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Beginner
Beginner
Beginner
Beginner
Beginner-Intermediate
Advanced
Beginner
Beginner
Intermediate-Advanced
Beginner-Intermediate
Beginner
Intermediate
Intermediate-Advanced
Beginner-Intermediate
Beginner-Intermediate
FH Sketch IntermediateRobert Smoote
Introduction to ESO Fire Incidents for AdminsJoe McDermott
Basic Pivot Tables & Power PivotWill Potter & Jessica Spencer
FH Basic Report WriterKen Zaccard
Introduction to ESO Analytics (Part 2 Lab) Deb McCoy-Freeman
Maps & Analysis for the Fire Service Using GIS & Other Tools (Part 1) Jessica Nester & Jason Hathcock
FH Expressions LabBrad Carico
FH Intermediate Query BuilderTom Dehmer
FH Basic Query Builder & Report Writer LabDavid Smith & Ken Zaccard
Developing In-Depth InspectionsTim Irelan
FH User Defined Fields Bryan Chase
FH Inspector iPad SetupGert Zoutendijk
Leveraging Analytics Reports in Everyday PracticeDeb McCoy-Freeman
Train the Trainer: Making the Most of Your ESO InstanceZach Guest
Introduction to Ad-Hoc (Part 1 Instruction)Dustin Barton
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Beginner-Advanced
TUESDAY 3/19TIME
3:00-4:15
4:30-5:45
3:00-5:45
ROOMSESSION NAME SKILL LEVEL
Maps & Analysis for the Fire Service Using GIS & Other Tools(Part 2) Jessica Nester & Jason Hathcock
How Do I Do That? FH EditionBrad Carico
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FH Intermediate Report WriterKen Zaccard & Tom Dehmer
FH Incident Reporting for NFIRS/EMSMarc Scott
Advanced Pivot Tables & Power Pivot Will Potter & Todd Tuttle
Community Risk Reduction and FHFrank Blackley
FH Staff Members & Scheduling (Part 1) Chuckie Albert
Introduction to ESO Personnel ManagementZach Guest
Introduction to Ad-Hoc (Part 2 Lab)Dustin Barton
Introduction to the Admin Console for EHR UsersWade Bredemeier
FH Staff Activities, Training & ProgramsWill Potter
FH Intermediate Query Builder & Report Writer LabKen Zaccard & Tom Dehmer
Cleaning Up Your Occupancy Module One Bite at a TimeMarc Scott
Excel Power Pivot Fire Analysis with Basic ToolsTodd Tuttle
Introduction to ESO Quality ManagementZach Guest
Company Inspections with FH Inspector for iPad; Setting Yourself Up For Success Andrew Diekemper
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Intermediate
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Beginner-Intermediate
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Intermediate
Intermediate
Beginner-Advanced
Beginner-Intermediate
Intermediate
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Beginner-Intermediate
BeginnerIntroduction to EHR for End-Users Andy Arreola
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TUESDAY 3/19
WEDNESDAY 3/20
TIME
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4:30-5:45
9:00-10:15
8:00-9:00
ROOM
ROOM
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SESSION NAME
SKILL LEVEL
SKILL LEVEL
FH Staff Members & Scheduling (Part 2)Chuckie Albert
FH Basic Query BuilderDavid Smith & Ken Zaccard
BREAKFAST
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Intermediate-Advanced
Beginner
Beginner
Beginner-Intermediate
Beginner-Advanced
Beginner
Advanced
Beginner
Beginner
Intermediate
Beginner
Intermediate
Beginner
Intermediate
Beginner
Putting It All Together with ESOScott Dorsey
Data Driven Decision Making using FH SoftwareFrank Blackley & Jason Hathcock
Introduction to ESO Properties & Inspections for End-Users Chris Weinzapfel
FH Basic OperationsGert Zoutendijk
Best Practices: How to Manage Your ESO Suite for Clean Audits & State Submission Deb McCoy-Freeman
FH Inventory & HydrantsBryan Chase
Advanced Ad-Hoc ReportingDustin Barton
FH Sketch Desktop & Sketch MobileRobert Smoote
Introduction to ESO Fire Incidents for End-UsersJoe McDermott
FH CAD MonitorMatt Sprague
Introduction to ESO Analytics (Part 1 Instruction)Deb McCoy-Freeman
Creating FH Inspection ChecklistAndrew Diekemper
Introduction to ESO Properties & Inspections for Admins Chris Weinzapfel
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Join us for a welcome reception from 5:45pm-7:45pm in Salon F
WEDNESDAY 3/20
10:30-11:45 Admin of FH Software (Part 1)Jon Mensching
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Intermediate
Advanced
Beginner
Beginner
Beginner
Beginner-Advanced
Intermediate
Beginner-Intermediate
FH System Rules/Default ValuesTom Dehmer
FH ExpressionsBrad Carico
Creating Automated Tasks in FHBryan Chase
FH Occupancy & Desktop InspectionsGert Zoutendijk
Introduction to ESO Fire Incidents for AdminsJoe McDermott
Accreditation Process & Lessons LearnedAndrew Diekemper, Jason Hathcock & Frank Blackley
FH Sketch IntermediateRobert Smoote
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410
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11:45-1:15
Basic Pivot Tables & Power PivotWill Potter & Jessica Nester
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Beginner
Beginner
Beginner
FH Basic Report WriterKen Zaccard
Introduction to ESO Analytics (Part 2 Lab)Deb McCoy-Freeman
LUNCH (ON YOUR OWN)
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1:15-2:30
Beginner-Intermediate
Advanced
Beginner
Intermediate
Intermediate-Advanced
Beginner-Intermediate
Maps & Analysis for the Fire Service Using GIS & Other Tools(Part 1) Jessica Nester & Jason Hathcock
FH Expressions LabBrad Carico
FH Basic Query Builder Report Writer LabDavid Smith & Ken Zaccard
FH Intermediate Query BuilderTom Dehmer
Developing In-Depth InspectionsChris Weinzapfel
Admin of FH Software (Part 2) Jon Mensching
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WEDNESDAY 3/20TIME
3:00-4:15
3:00-5:45
1:15-4:15
1:15-2:30
ROOMSESSION NAME SKILL LEVEL
Maps & Analysis for Fire Service Using GIS & Other Tools (Part 2) Jessica Nester & Jason Hathcock
Introduction to the Admin Console for EHR Users Wade Bredemeier
415
Intermediate
Intermediate
Advanced
Beginner-Advanced
Intermediate
Beginner-Intermediate
Beginner-Intermediate
Beginner-Intermediate
Beginner
Intermediate
Intermediate-Advanced
Beginner-Intermediate
Beginner
Beginner-Intermediate
Beginner
FH Intermediate Report WriterKen Zaccard & Tom Dehmer
FH Incident Reporting for NFIRS/EMSMarc Scott
Advanced Pivot Tables & Power PivotWill Potter & Todd Tuttle
Community Risk Reduction and FHFrank Blackley
FH Staff Members & Scheduling (Part 1)Chuckie Albert
Introduction to ESO Personnel ManagementZach Guest
Introduction to Ad-Hoc (Part 2 Lab)Dustin Barton
FH User-Defined FieldsBryan Chase
FH Inspector iPad SetupGert Zoutendijk
Leveraging Analytics Reports in Everyday PracticeDeb McCoy-Freeman
Train the Trainer: Making the Most of Your ESO InstanceZach Guest
Introduction to Ad-Hoc (Part 1 Instruction)Dustin Barton
Introduction to EHR for End-UsersAndy Arreola
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@ESO_Solutions @esosolutions @eso_solutions #esowave2019
WEDNESDAY 3/20TIME
4:30-5:45
ROOMSESSION NAME SKILL LEVEL
How Do I Do That? FH EditionBrad Carico
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Beginner
Intermediate
Intermediate
Beginner-Advanced
Beginner-Intermediate
Intermediate
Beginner-Intermediate
FH Staff Activities, Training & ProgramsWill Potter
FH Intermediate Report Writer LabKen Zaccard & Tom Dehmer
Cleaning Up Your Occupancy Module One Bite at a TimeMarc Scott
Excel Power Pivot Fire Analysis with Basic ToolsTodd Tuttle
Introduction to ESO Quality Management Zach Guest
Company Inspections with FH Inspector for iPad; Setting Yourself Up For Success Andrew Diekemper
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404
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FH Staff Members & Scheduling (Part 2)Chuckie Albert
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Intermediate-Advanced
Beginner-Advanced
Beginner
Advanced
Intermediate
Putting It All Together Scott Dorsey
Best Practices: How to Manage Your ESO Suite for Clean Audits & State Submission Deb McCoy-Freeman
Introduction to ESO Properties & Inspections for End-UsersChris Weinzapfel
Advanced Ad-Hoc ReportingDustin Barton
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414
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WELCOME RECEPTION Kick off your FHETS & ESO Academy experience with cocktails and light bites.
TUESDAY5:45pm-7:45pm | Salon F
DATA AFTER DARK PARTY Join us for a night of entertainment and libations at Brazos Hall.
WEDNESDAY7:00pm-10:00pm | Brazos Hall 204 East 4th Street
DATA GAMES Prove your EMS and fire trivia talents at the 2nd Annual Data Games. Great prizes, drinks and bragging rights all available.
THURSDAY6:45pm-9:00pm | Salon G
BE SURE TO CHECK OUT OUR NIGHTLY EVENTS - FROM TRIVIA TO LIVE MUSIC, YOU’RE SURE TO HAVE A GOOD TIME!
THANK YOU TO OUR SPONSORSPREMIERE
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THURSDAY 3/21TIME
8:45-10:00
7:30-8:45
10:30-11:15
11:30-12:15
ROOMSESSION NAME
ESO Welcome Keynote & Company Roadmap, Chris Dillie, President & CEO, ESO
BREAKFAST
Meet ESO HDE Chris French, Director of Business Development, HDE, ESO
Going for Gold: Achieving Data Standards in HDEBrent Myers, MD, MPH, Chief Medical Officer, ESO; Catherine R. Counts, PhD, MHA, Senior Fellow, UW (WA); Mike Bachman, HS, NRP, Deputy Director, Wake County EMS (NC)
Breaking Bad with Improvement ScienceRemle Crowe, PhD, NREMT, Research Scientist and Performance Improvement Manager, ESO Mike Taigman, Improvement Guide, FirstWatch
Drop the “SOAP” and “DOCUMENT” - Improving Quality in Your OrganizationDouglas Randell, Division Chief, Plainfield Fire Department (IN)
Fire Data 101Stephen J. Kennedy, MPA, MS, County Administrator (FL); Jason Hathcock, Captain (NC) Andrew Diekemper, Division Chief (KS); Nicole Hayes, ESO
Fire Product Roadmap & Customer FeedbackShelley Koegler, VP of Fire Products, ESO Tim Irelan, Director of Business Development, Fire Products, ESO
Moving from Data to ImprovementScott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO
From Mission to Action: What You Need to Know to Improve Cardiac Survival RatesMichael R. Sayre, MD, Medical Director, Seattle Fire Department (WA)
Mining for EMS Gold in AnalyticsDeb McCoy-Freeman, Implementation and Training Specialist, ESO
Surviving or Thriving? Bringing a Business Mindset to the Fire ServiceSean Daniels, Assistant Fire Chief, Mt. Lebanon Fire Department (PA)
Hurricane Florence: Response and RecoveryFrank Blackley, Assistant Chief, Wilmington Fire Department (NC)
To Ad-Hoc and Beyond - Where Can Data Take You?Dustin Barton, EHR Product Specialist, ESO
Five Fixes for Your EMS Agency’s DocumentationDouglas M. Wolfberg, Esq, Attorney at Law, Page, Wolfberg & Wirth, LLC
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The Benefits of Hospital AlertingBill Kinch, Regional Account Manager, TrackEMS®, ESOChris French, Director of Business Development, HDE, ESO
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THURSDAY 3/21TIME
11:30-12:15
12:15-1:30
1:30-2:15
2:30-3:15
ROOMSESSION NAME
Ambulance Cost Data Collection: Charting the Reimbursement Future for EMSAsbel Montes, Senior VP of Strategic Initiatives and Innovation, Acadian Ambulance Service
EMS Value EquationEric Beck, DO, MPH, FACEP, President & CEO for the Clinical Enterprise
LUNCH (ON YOUR OWN)
Put Your Data to WorkBrooke Burton, NRP, FACPE, Quality Director, Falck
Why Outcome Data Matters to EMSJohn R. Wilmas, MD, ED Director, Mercy Hospital St. Louis (MO) Eric Cooper, MD, FACEP, Medical Program Director, Snohomish County EMS (WA)
Capturing Accurate Response Metrics in the Fire ServiceSean Daniels, Assistant Chief, Mt. Lebanon Fire Department (PA)
EHR Roadmap and Customer FeedbackAllen Johnson, VP of Healthcare Products, ESO Sean Leung, Director of Product Management, Healthcare Applications, ESO
Controversies in Spinal Motion Restriction David Wampler, PhD, LP, FAEMS, Associate Professor of Emergency Health Services, UTexas Health San Antonio
Top Fire KPIs You Need for AccreditationBryan Norris, Division Chief, San Antonio Fire Department (TX)
Resolve to Solve: Fire Industry Roundtable (Part 1)Shelley Koegler, VP of Fire Products, ESOBill Gardner, Director of Fire Products, ESO
Improving Billing Practices Roundtable ESO Billing Sponsors
Mission in Motion: Highlights from the 2018 Research Forum
Hot Topics in EMS Research Henry E. Wang, MD, MS, Professor & Vice Chair for Research, Dept. of Emergency Medicine at UT Health Science Center at Houston; Featuring Panelists: David Page, David Wampler, Robert Holman
How HDE Enhances Quality Collaboratives Between EMS and HospitalsJoshua C. Ishmael, MBA, MLS(ASCP)CM, NRP, EMS Community Outreach Coordinator, St. Elizabeth Healthcare (KY)
Designing the Perfect STEMI System: How Have We Done? Scott Gilmore, MD, EMT-P, FAEMS, Medical Director, St. Louis Fire Department (MO)
Meet ESO EHRSean McLeod, Senior Regional Account Manager and SME, ESO
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THURSDAY 3/21TIME
2:30-3:15
3:45-4:30
ROOMSESSION NAME
Resolve to Solve: Fire Industry Roundtable (Part 2)Shelley Koegler, VP of Fire Products, ESOBill Gardner, Director of Fire Products, ESO
Data Dream Team: Selecting the Right Team for Data Management SuccessAngie Cunningham, BSN, RN, CCRN-K, C- NPT, CCSM HDE Customer Success Manager Amy Eastman, HDE Integration Engineer & Team Lead
Five Things You Can Do Now to Prevent a Future False Claims CaseDouglas M. Wolfberg, Esq, Attorney at Law, Page, Wolfberg & Wirth, LLC
Mission in Motion: Highlights from the 2018 Research Forum
Product Problem Solvers: FIREHOUSE SuiteMatt Sprague, Implementation Manager, ESO
How Good Is Your Data? Allen Johnson, VP of Healthcare Products, ESO Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO
Leadership Strategies for Building a Resilient TeamMike Taigman, Improvement Guide, FirstWatch
2019 State Reporting Update: Challenges & OpportunitiesDavid Bulloch, Implementation Coordinator, ESO
Creating a Culture of Courage: Resilience, PTSD, and Suicide Ideation in FirefightersBrett M. Ellis, BA, MA, CFE, Acting Assistant Chief, Harris County ESD #48 Fire-EMS, Doctoral Candidate, 2019
sUAS - Drones in the EMS and Fire IndustryAmos Johnson, Fire Chief and Katie Thielmeyer, Risk Reduction Officer, Village of Woodlawn Fire Department (OH)
Pediatric Out of Hospital Cardiac ArrestCorey Ricketson, Executive Vice President, Handtevy Paul Banerjee, DO, Medical Director, Polk County Fire Rescue
A Hands-On Approach to ESO BillingTina Backman, Billing Specialist, ESO
Meet ESO Fire IncidentsTim Irelan, Director of Business Development, Fire Products, ESO
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CRR Data: You Do It, You Document It, Why Don’t You Share It? Matt Hinds-Aldrich, Data & Analytics Program Manager, NFPA
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FRIDAY 3/22
THURSDAY 3/21TIME
4:40-5:15
5:30-6:30
ROOMSESSION NAME
MIH: Using Telehealth to Drive Outcomes in Psychiatric PatientsDavid French, MD, Medical University of South Carolina
From Cadillacs to Self-Guided Drones: How Data Will Drive Decisions and Better OutcomesDavid Page, MS, NREMT-P, Prehospital Care Research Forum at UCLA
If We Did It So Can You: Making Data Work for Your Agency Scott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO Featuring Panelists: Brooke Burton, Robert Dunne, John Wilmas, Scott Dorsey, Joshua Ishmael
Managing Shortfalls and Growth in EMSJose Cabanas, MD, MPH, FACEP, Medical Director, Wake County (NC) EMS
What’s Next? Upcoming Changes to Clinical PracticeBrent Myers, MD, MPH, Chief Medical Officer, ESO
2019 Fire PredictionsTim Irelan, Director of Business Development, Fire Products, ESO
Firefighters Against Cancer and ExposuresChris Conner, President & Founder, Firefighters Against Cancer & Exposures (FACEs)
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TIME
8:45-9:45
7:30-8:45
10:15-11:00
ROOMSESSION NAME
Exponential Healthcare and Public Safety: The Future is Closer than You ThinkMichael Gillam, MD, FACEP, Singularity University
BREAKFAST
Building Hospital and EMS RelationsRobert Frakes, EMS Manager, Sisters of Charity of Leavenworth Health System (CO)
Taking Aim and Targeting the Right Problem for Quality ImprovementRemle Crowe, PhD, NREMT, Research Scientist and Performance Improvement Manager, ESO
ET3 CMMI Model: Opportunities, Implications, ConsiderationsEric Beck, DO, MPH, FACEP, President & CEO for the Clinical Enterprise, University of North Texas Health Science Center at Fort Worth Ed Racht, MD, Chief Medical Officer, American Medical ResponseBrent Myers, MD, MPH, Chief Medical Officer, ESOAllen Johnson, VP of Healthcare Products, ESO
Meeting HIPAA Security RequirementsThomas Zecher, Chief Information Security Officer, Fort Drum Regional Health Planning Organization (NY)
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FRIDAY 3/22TIME
1:30-2:15
12:00-1:30
11:15-12:00
10:15-11:00
ROOMSESSION NAME
If Everyone Hired an Analyst Would You? And Other Things Mom Should Have Warned You AboutMatt Hinds-Aldrich, PhD, Data & Analytics Program Manager, NFPA
HDE Roadmap & Customer FeedbackAllen Johnson, VP of Healthcare Products, ESO Richard Hale, Director of Data and Interoperability Products, ESO
Reigniting Your Internal Fire: Strategies to Fuel Your Leadership TankJason Hathcock, Captain, Fayetteville (NC) Fire/Emergency Management
Mission in Motion: Highlights from the 2019 Research Forum
LUNCH (ON YOUR OWN)
Product Problem Solvers: ESO SuiteChris Wienzapfel, Product Trainer, ESO
Billing Steering Committee, Invitation Only
Moving the Needle: Engaging Your Hospital in Data SharingJacob Johnson, LP, FP-C, RN, CFRN, CHEP, Division Director of EMS RelationsMedical City Health, HCA North Texas Division
Using Data to Generate DollarsStephen J. Kennedy, MPA, MS, County Administrator, Sumter County BOCC (FL)
CRR Programs: Making an Impact in Your Community Bill Gardner, Director of Fire Products, ESO
Quantifying Needs In A Transient, Homeless Population in Olympia, WashingtonBen Miller-Todd, Thurston County Medic One (WA)Scott Brownell, Thurston County Medic One (WA)Greg Rightmier, Olympia Fire Department (WA)
Billing Steering Committee, Invitation Only
Mission in Motion: Highlights from the 2019 Research Forum
Meet ESO Properties & InspectionsTim Irelan, Director of Business Development, Fire Products, ESO
Response Times? Pffft! Bring on the Clinical MetricsJeffrey L. Jarvis, MD, MS, EMT-P, Medical Director, Williamson County (TX) EMS
Assessing the Impact of Video Laryngoscopy in an EMS SystemHezedean Smith, PhD, CFO, CEMSO, CPM, MIFirE, PMD, Assistant Chief, Orlando Fire Dept. (FL)
On Two Wheels: Data Visualization James Salvia, Deputy Superintendent, Boston EMS
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FRIDAY 3/22TIME ROOMSESSION NAME
Creating a Culture for Patient SafetyLee Varner, MS, EMS, EMT-P, Director of Patient Safety, Center for Patient SafetyScott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO
STEMI of the Brain: Strategies to Identify and Triage Severe StrokesJason McMullan, MD, Assistant Professor of Emergency Medicine, Associate Director, Research, Division of EMS, UC Health
Dragging Us Into the Future One Compression at a Time: Leveraging Data to Improve Cardiac ProgramsRobert Dunne, MD, FAEMS, FACEP, Medical Director, City of Detroit Fire Department (MI)
Does Prevention Matter in Your Organization?Andrew Diekemper, Division Chief, Lenexa Fire Department (KS)
It Takes a Village: Shifting the Mindset to Improve Physical & Mental Health in the Fire ServiceChris Conner, President & Founder, Firefighters Against Cancer & Exposures (FACEs) Bill Gardner, Director of Fire Products, ESOBrett M. Ellis, Acting Asst. Chief, Harris County ESD #48 Fire-EMS, PhD Candidate, 2019 Blair Prince, Product Marketing, ESO
TrackEMS: Saving Lives with TimeCory S. Richter, BA, NREMT-P, President CSR Training and Consulting, LLC
Meet ESO Quality Management Dustin Barton, EHR Product Specialist, ESO
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2:30-3:15
1:30-2:15
3:30-4:00
Healthcare Connected: Putting It All TogetherChris French, Director of Business Development, HDE, ESOBill Kinch, Regional Account Manager, TrackEMS®, ESO Sean McLeod, Senior Regional Account Manager and SME, ESO
Closing RemarksChris Dillie, President & CEO, ESO
ESO Research Leadership Group: What’s on the HorizonScott Bourn, PhD, RN, FACHE, Senior Quality Consultant, ESO
Planning for Active Threat ResponsesMike Bachman, HS, NRP, Deputy Director, Wake County EMS (NC)
2019 ESO EMS Index & PredictionsBrent Myers, MD, MPH, Chief Medical Officer, ESO
Quality Assurance in a Training Program? Yep, It Works!Jennifer Heatly, Quality Assurance and Business Process Manager, Austin Fire Department (TX)
Generational Divides: Recruitment & Retention in the New Fire EraChris Barron, MBA, Executive Director, State Firefighters’ and Fire Marshals’ Association of Texas
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