ConnectToronto | Mississauga | Markham | Kitchener | Burlington | Niagara

Check out our Upcoming Classes Schedule »

Winter 2018-19

Join us for a transformative journey

The new Dale Carnegie® Transformational Experience will help you be the leader you want to be.

The Transformational Experience brings together key platforms to help you build people skills, enhance your communication, and become a more effective leader.

Transforming the way you learnThe Transformational Experience has been designed to create a more effective and lasting change in performance – for you, your team and your organization. And the Impact Subscription is a new tool to help achieve ongoing results.

The Impact Subscription provides one year of ac-cess to Live Online pro-grams – led by certified Dale Carnegie facilitators – tailored to each specific program.

Sessions are designed to help you not only maintain your skills, but continue to enhance their effective-ness. Participants benefit from real-time collabora-tion with peers, akin to the experience of the class-room – but without leaving the office.

To learn more, contact Dale Carnegie.

What you will receive from the Dale Carnegie Transformational Experience• Choose one of Dale’s world-class

programs• Dale Carnegie Course,• Leadership Training for Managers• High Impact Presentations• Sales Training: Winning with Relationship Selling

• Access to one-on-one coaching, • Impact Subscription – 27 hours of

online learning• Stretch learning application projects• Participation in Sustain the Growth

Series – monthly coaching calls • Workshops focused on leadership

strategies• Networking

Page 2 | Carnegie Connect |Winter 2018–19

Turn your vision into reality in 2019..

Using a proactive approach, Goal Setting Mastery helps us set goals aligned with our inner aspirations and create the results we want – whether in our personal or professional life,

Goal Setting Mastery is a two-hour workshop packed with practi-cal tips and time-tested exercises designed to help you achieve the results you want.

Goal Setting Mastery is not a typical “it’s a new year” workshopLearn

• why traditional goal setting doesn’t work• clarify, prioritize and design actions based on your highest

aspirations and values• how to stand out at the workplace and lead in today’s economy• how to keep focused on goals when things get busy• how to engage a team and gain willing cooperation

Join us for this complimentary workshop

Markham January 7 | Mississauga January 9 | Toronto January 10

Goal Setting Mastery is ideal for

• past graduates of Dale Carnegie® training• university and college students• anyone looking to improve their performance in the workplace

Goal Setting

Mastery

Dale Carnegie CourseNine-week format

Niagara • January 22Toronto • January 22 Mississauga • January 23Burlington • January 23 Kitchener • January 28 Markham • February 4

Dale Carnegie Course Boot Camp (3 Days)

Mississauga • February 5, 12 & 19

Leadership Training for Managers

Mississauga • February 6, 13 & 20Markham • April 10, 17 & 24Burlington • May 7. 14 & 21Kitchener • June 4, 11 & 18

Sales Training: Winning with Relationship Selling

Mississauga • January 14, 21 & 28

High Impact PresentationsMississauga • January 23 – 24Burlington • February 20 – 21Kitchener • March 13 – 14

Generation.Next for TeensMississauga • March 12, 13 & 14

Don’t miss our upcoming Free Workshops:

Goal Setting MasteryMarkham • January 7Mississauga • January 9Toronto • January 10

For the latest information about upcoming workshops & courses, visit Dale Carnegie®.

Carnegie Connect | Winter 2018–19 | Page 3

When Vesna Kolakovic reflects on her company’s Dale Carnegie experience, it’s all about building better relationships – within the team and beyond. Vesna and husband Mike are co-owners of Mr. Rooter Plumbing of Mississauga ON. Mike bought into the franchise in 1993. Over the years, providing professional development opportunities has been important.So after Mike and Vesna heard positive reviews about Dale Carnegie training from another fran-chise owner, they decided to take a closer look at Carnegie offerings.“We care about our employees. Personal develop-ment is just as important as professional develop-ment,” she says.The Dale Carnegie® Course seemed like the right choice – training that not only impacts day-to-day work of the team, but also benefits employees be-yond their shift. And another positive: Dale Carnegie customized the Course to incorporate Mr. Rooter’s Code of Values.“We run our business and hire according to our Code of Values. Our Code of Values is the building block for our company. It’s who we are and what we stand for,” Vesna says.“These values were incorporated into the Course and their importance emphasized using the Dale Carnegie system. It emphasized the training we had been providing over the years, but from a different angle and using different examples.”Now, Vesna sees Mr. Rooter technicians taking the time to educate customers on plumbing issues and answer their questions, two things that are sure to

lead to a long-lasting relationship based on trust. “Customers may not remember the details of a good plumbing job, but they will always remember how you made them feel,” she says.But customer relationships aren’t the only connec-tions to see change.Deeper understanding and appreciationThe Mr. Rooter team dynamic has been trans-formed – a deeper understanding of each other has resulted in a more cohesive team. “We heard incredible stories, events that shaped our lives. The experience definitely bonded us. We pride ourselves on having a family oriented culture here, but the Dale Carnegie Course took it to another level. We have a better appreciation for each other.”Vesna says the Course also contributed to a new confidence across the team as individuals learned life skills “that they will take anywhere they go.“(The Dale Carnegie Course) taught us to break through our fears,” she says. “I didn’t understand that in the beginning, but then I had an a-ha moment and knew exactly what they were talking about… If you practice something long enough, you will become more confident and have the ability to push through your fears.”Vesna believes the Dale Carnegie Course provided the Mr. Rooter Plumbing of Mississauga ON team – owners and employees – with a deeper under-standing of why they do what they do.“Incorporating small changes can have huge im-pact in the way we think and the way we approach our customers.”

Valuing customers, appreciating each other

Page 4 | Carnegie Connect | Winter 2018–19

On Facebook

Dale Carnegie GTADale Carnegie SCO

On Twitter@DaleCarnegieGTA@DaleCarnegieSCO

On LinkedInDale Carnegie Business Group

On InstagramDaleCarnegieGTA

Dale Carnegie Business GroupToronto and GTA2121 Argentia Rd, Suite 103Mississauga, ON L5N 2X4Tel: 905.826.7300 Toll Free: 1.800.361.2032

info@dalecarnegie.ca

South Central Ontario Burlington, Hamilton, Brantford, Niagara,Kitchener-WaterlooTel: 1.888.850.1849 x 101

southcentral@dalecarnegie.ca

To learn more about Carnegie Connect, contact info@dalecarnegie.ca

For more information about Dale Carnegie courses, visitwww.dalecarnegie.ca

©Dale Carnegie Business Group, 2018©Dale Carnegie South Central Ontario, 2018 All rights reserved. No part of this document may be reproduced without the written consent of the publisher, Dale Carnegie Business Group

Generation.Next is Dale Carnegie® training designed with young adults in mind.

Developed with feedback from students, Generation.Next focuses on building con-fidence and skills to help young adults live up to their full potential – at school, home, and work.

Generation.Next encompasses three days of highly interactive sessions that include real-life scenarios and role playing.

Generation.Next focuses on five key areas:

• Building self-confidence• Enhancing communication skills• Interpersonal skill development• Teamwork and leadership skills• Positive attitude management

Generation.Next

Register that special teen or young adult in your life for the next session:

March 12, 13 and 149 a.m. to 4:30 p.m.

Searching for the perfect gift for that young person on your list?

Give the gift of confidence with