Fellow Consulting English 20100325

Fellow Consulting AG Ludwigstr. 21/Theresienstr. 6-8 80333 München

Tel: +49 (0) 89 288 90 571 Fax: +49 (0) 89 288 90 45Web: www.fellow-consulting.de

Company Presentation

Copyright 2010 Fellow Consulting AG. Confidential, all rights reserved. Platinum Partner

Where People work together

Agenda

1. Company

2. Tools and the idea behinda. Social Networks

b. Google

c. Email Integration

d. Offline Client

3. Roadmap and tools in the pipe

4. Sample business case

5. Live Demo

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1. Company


b. Google


d. Offline Client



5. Live Demo

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Company – Facts

• Joint venture of some of the most experienced Oracle CRM On Premise and Oracle BI experts in Germany

– Founded in January 2009– Headquartered in Munich– Currently 17 Employees (8 CRM Consultants, 2 BI Experts, 7 Developers)

• In total more than 60 years of Siebel CRM project experience

• Some of the founders have started with Siebel 98

• Cross-industry expertise and technical know-how(et alii Pharma, Telco, High-Tech, Finance, Automotive, Retail, Energy)

• Fellow consultants have been and still are key players in the biggest Siebel On Premise Projects in Europe

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Company – Focus

• Complete focus on Oracle products– Oracle CRM On Premise (Siebel CRM)– Oracle CRM On Demand– Oracle Business Intelligence (BI)– Oracle Database– Oracle Fusion Middleware und– Oracle Master Data Management

• Started to develop Add-Ons for Oracle CRM On Demand in February 2009

• As „technology pioneer“ Fellow develops in the „Cloud“ and with state of the art techniques like Adobe Air

• Oracle Platinum Partner since January 2010

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1. Company


b. Google


d. Offline Client



5. Live Demo

6



The idea behind it – Social Networks

• Information about individuals is out of date nearly as soon as you get it. Why not use the most current information of social networks in your CRM?

• Give a personal touch to your CRM data. See a face when you call• Additional information (hobbies, interest,...) populated in social

networks can be very useful for sales representatives• Must be integrated in CRM On Demand, simple to set up and intuitive

to handle

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1. Company


b. Google


d. Offline Client



5. Live Demo

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The idea behind it – Google (I)

• Information about companies is available for free, up to date and area specific on Google Maps. Why not utilize this in CRM?

• Sync missing data or validate existing data in your CRM with information available in Google

• See where your customer is located• Must be integrated in CRM On Demand, simple to set up and intuitive

to handle

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The idea behind it – Google (II)

• Google Maps can be used to visualize the locations of your customers, prospects or leads

• Depending on the degree of detail on the map, your customers are dynamically aggregated to clusters

• See what areas are well developed, which ones less

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The idea behind it – Google (III)

• Search for companies and industries local specific in Google and sync them directly to your Oracle CRM On Demand

• Search for a specific branch in a specific area (e.g. pharmacies in London) and add them as prospects

• Generate campaign lists in your CRM using Google local search

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The idea behind it – Google (IV)

• Be informed about the latest company activities using Google News, Yahoo and Twitter

• Get a clearer picture of your competitor or of a competing offer• Differentiate more easily and develop your uniqueness for your

customers

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1. Company


b. Google


d. Offline Client



5. Live Demo

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The idea behind it – Email integration

• Email integration should be automated without having to explicitly log into your CRM, without having to manually create activities, without having to manually create attachments

• Automatically relate Emails to the right contact and opportunity or service request

• Just in case the customer does not yet exist in your CRM system, CRM-Gadget creates the customer automatically after review

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1. Company


b. Google


d. Offline Client



5. Live Demo

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The idea behind it – Offline Client (I)

• Use your CRMOD data without internet connection• Access and maintain it from wherever you are• Synchronize it with your CRM On Demand when you are

online again

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The idea behind it – Offline Client (II)

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• Must be easy to install, intuitive to use and individually customizeable



• Close the loop– The link feature allows you to easily relate all kinds of data together– Establish relationships between Accounts, Contacts and Opportunities

• Individual filters– Create your own filters and

bookmark them as favorites

• Layout Manager– Customize the user interface

individually for your needs

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Drag & Drop

The idea behind it – Offline Client (III)



1. Company


b. Google


d. Offline Client



5. Live Demo

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Roadmap for the CRM Gadget 2 Go

Next steps for the

offline client

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Tools in the pipe – iGoogle support

• Integrate CRMOD Widgets in iGoogle• Campaign segmentation• Easily change layouts

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Tools in the pipe – CloudIntegration

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• Offers easy Oracle CRM On Demand integration combined with the benefits of cloud computing

• Features email processing, XML or Excel file parsing and a GUI with drag-and-drop capabilities that eases data mapping

• Define integration processes, adapters and mappings



1. Company


b. Google


d. Offline Client



5. Live Demo

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• You receive an Email that is important for your CRM activities• The Email is automatically or manually forwarded to CRM Gadget

email integration address

Sample business case (I)

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• CRM Gadget email integration parses the Email for contact information, automatically relates it to the right contact and opportunity or service request in the CRM

• If the contact doesn‘t exist it sends you an Email back to validate the contact details

• You validate the contact and it is created in the CRM On Demand

Sample business case (II)

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• In the CRM On Demand you can see additional information available insocial networks

• Sync missing detailsdirectly to yourCRMOD data

Sample business case (III)

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1. Company


b. Google


d. Offline Client



5. Live Demo

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Resources & Contact

Product pages

• http://desktop.crm-gadget.com• http://www.crm-gadget.com • http://wiki.crm-gadget.com

Contact us

• [email protected]• http://www.fellow-consulting.com

https://desktop.crm-gadget.com/



http://www.crm-gadget.com/

http://wiki.crm-gadget.com/

mailto:[email protected]

http://www.fellow-consulting.com/

Fellow Consulting English 20100325

Devices & Hardware

Transcript of Fellow Consulting English 20100325