FELIX RAMOS20767 Ingomar StreetWinnetka, CA 91306

(818) 772-5512

Objective: To work in an environment where my extensive skills and knowledge can be used to its fullest potential.

Technical Summary: Quality Assurance Automation programming/application testing. Complete knowledge of the SDLC testing methodology. Can work proficiently in a fast high pace environment.

Operating Systems: NT, Windows 2007, CE, Mac, Linux.Test Languages: Java/Jscript, XML.Tools: Test Complete, HP Quality Center, TOAD, QTP, WinRunner, Rational Test Manager & Clearquest. Applications: Visual Studio, Citrix, TFS, Share Point, Excel, Word, Lotus Notes, Microsoft Outlook, Power Point, Beyond Compare, Visio, XML Spy, Web Browsers: Internet Explorer, Firefox, Safari and Chrome.Test Platforms: Windows, ColdFusion, Adobe Flex, Web based Microsoft FrontPage, Java, Enterprise, Legacy/Cobalt, C+, C++, Wireless 802.11b, (TCP/IP).Databases: SQL, OracleTest Environments: Black box / White box / Regression / Manual & Automation

Education:BA, University of South Alabama with Honors

Professional Experience:

Kramer Wilson Insurance / March 2012 to PresentAutomation Programmer Analyst

Write object oriented script functions using Java/Jscript to design automated smoke and UI regression tests for multiple insurance application product lines including personal and commercial auto, mobile home and homeowners.

Create and maintain existing project scripts using Test Complete. Manage projects in TFS. Perform periodic script maintenance. Identify and fix script issues. Create check points to validate script triggered server and client side application errors. Write detailed automation test cases and prepare test plans to verify requirements traceability. File defects to development using share point. Train new staff members as needed. Function as project lead for various enhancements or new product roll outs. Perform back end and web service testing.

Kramer Wilson Insurance / April 2011 to March 2012 Senior Business Analyst Contract

Implemented first time quality assurance process, creating initial QA test plan template and test plan concepts. Additional duties include developing testing strategies and test plan for legacy and current web applications written in Adobe Flex, .Net and Cold Fusion platforms.

Write detailed test cases for black/ white box manual and automation testing. Devised instructional testing best practices course to mentor company business associates in QA

test case design. Lead process improvement meetings with senior management. Provide status reports to senior

management for automation as well as manual testing efforts. Initiated learning to script and best automation practices classes with existing automation

analysts.

Bank of America / June 2009 to Feb. 2011Senior QA Analyst Contract

Performed end to end testing of various B of A web based workflow automation business applications. Used Citrix to classify electronic images captured by means of fax, scanning and internal file upload.

Tested service connections between modules by logging into the virtual server’s service console, then extracting XML log files, highlighting connection errors and submitting them to development.

Verified the existence of metadata captured in the Oracle database for transactional records using SQL queries in TOAD. Replicated bugs reported to development and monitored defects until the issues were resolved.

Played an instrumental role testing a BAC web based application from ground zero designed to facilitate the electronic sale of government loans to the Department of Housing and Urban Development. Test code environment .NET.

Designed test scripts for Quality Center to cover business requirements. Uploaded excel spreadsheets containing test scripts to the Test Plan module and mapped them to project initiatives. Once tests scripts were approved they were migrated to the Test Lab module for manual execution. Filed reproducible bugs in the defects module and used the camera function to attach screen shots and log files to the report. Fixed defects were retested upon notification from development.

Performed network security testing of user credentials, network ID’s and passwords. In the role of project test lead, a detailed test plan was developed for review along with

corresponding test scripts to be uploaded into Quality Center. Performed regression testing against previous golden builds to preserve integrity.

Thomson - Technicolor / Dec. 2007 to Feb. 2009Senior QA Analyst Contract

Complete end to end integration testing of newly developed windows and web base billing application developed exclusively for Thomson. Project developed and tested in an Agile/Scrum environment supported by C#, HTML, .NET, SOA mainframe.

Manually test (black/white box) UI of multi tier customer service application validating functionality of Radio buttons, Column headers, Dropdown boxes, menu & tool bars, grid filters, page tabs and print functionality in the role of a production user in QA / staging environments. Tested customer account authentication.

Wrote detailed test cases from specification documents and ‘use’ cases for individual module testing. Developed User Acceptance test scripts for production user training and testing. Performed build validation regression testing prior to releasing build to staging environment.

Used automation tools for web UI testing ‘HP QTP” and ‘Test Complete’. Manually tested (white box) code in development environment (Visual Studio) prior to build

release for formal QA and production testing. Tested Biztalk server to validate backend integration of each module of the front end application.

Troubleshoot connection paths and file defects against services that stopped or failed to connect. Used service testing SOAP tools to validate wsHTTP, WSDL, and netTcp bindings.

Proactively filed defects for reproducible bugs found in the UI using Microsoft TFS (Team Foundation Server) and QTP Defect reports contained description, screen shots and log file attachments.

Functioned as test lead on special movie/video project using various film formats for post production editing prototype application. File formats tested included OMF, MXF & WMV. Application designed in Java platform using Active X and flash animation technology. Job duties included testing logger/editing functionality which required ingesting media files from an AVID source and creating sub clips from master clips. Modifying metadata templates to describe scene takes. Using story editing, review and approval modules to further edit clips or export clips to new destinations. Tested application on various browsers including, Firefox, IE & Safari for Mac.

Functioned as a SME proctor in training sessions for UAT group in addition to deploying new application builds to training lab desktop machines. Developed and wrote build deployment document.

Rouse Asset Services / July 2007 to November 2007Senior QA Analyst Contract

Manually tested (white/black box) GUI of multi tier web applications including embedded software developed for third party web applications maintained by Rouse. Test environment supported by C# HTML, Java and .Net. SOA mainframe environment.

Wrote SQL queries to retrieve info from SQL database upon request. Verified complete functionality of the following: Breadcrumbs, Radio buttons, Column headers, Dropdown boxes, menu & tool bars, grid filters and page tabs for all front end web applications. Tested application functionality based on various browser’s IE & Firefox.

Reviewed functional specifications to design and develop detailed test plans and scripts to validate new web application enhancements. Facilitated project status meetings to determine time guesstimates for resource test planning and test execution.

Proactively filed reproducible defects to developers using an open source defect tracking tool. Performed daily regression testing of all client web sites. Performed build validation prior to all

beta releases.

Philips Medical Diagnostic / Aug. 2006 to June 2007Senior QA Test Analyst Contract

Manually tested the consistency and accuracy of hardware and software developed for Philips touch screen Electro Cardio Graph application (PageWriter Touch).

Tested GUI of touch screen (windows CE) application software, C+ code base. Tested the functionality of page menu/tabs, radio buttons, help menu and drop down filters.

Configured and acquired test ECG’s. Tested functionality of various simulator types including standard 10 and 14 wire (extended leads). Tested functionality of PIM connections and configurations.

Verified the consistency of wave forms for various lead configurations including (Std 12 Main, Posterior, Pediatric & Balanced) using Standard or Cabrera lead groupings.

Stress and load tested server capacity of stored information. . Wrote test scripts in Rational Test Manager. Filed reproducible defects using Rational Clearquest

which included screenshots, log files captured on USB flash memory or PC card data. Executed SQL query statements to obtain archived ECG’s. Sent test ECG’s to database via ECG

cart stored memory. Verified functionality of wireless mobile cart WLAN, (TCP/IP). Used static IP address to set-up

Sub-net Mask, Gateway & DNS fields. Used DHCP for auto config or PPPoE & PPTP. Verified the consistency and accuracy of algorithm measurements on the ECG presentation.

Obtain XML file to troubleshoot inconsistencies. Functioned in a “lead” capacity verifying bug fixes and reporting defect statuses to management.

COUNTRYWIDE HOME LOANS / May 2003 to May 2006 Senior QA Analyst /Manager – Quality Assurance / Artificial Intelligence

Tested the consistency and reliability of newly developed software in conjunction to the maintenance of Countrywide’s automated underwriting application CLUES.

Tested complete GUI functionality of web based mortgage application (white/black box). Managed, trained and mentored functional software test group of 5 members. Performed manual

and automation testing using Countrywide’s windows based proprietary tools based on Mercury QTP. Validated business unit requests for software fixes. Test code environments included HTML, XML, C# & C++ in a .Net framework.

Used automation tool similar to Winrunner to test large scale test runs and server capacity. Performed defect tracking/test management using Viper (Countrywide proprietary application

for posting test results and managing testing efforts. Performed occasional dual role of business analyst to help scope release requirements. Delivered test scripts and plans per specifications for release test metrics. Retrieved database stored information using SQL query statements.

Special achievement : Trained and mentored testing teams to the point that the percentage of pre-release bugs reported increased by as much as 30% resulting in substantial release cost savings.

Responsibilities: (Hands on testing)

1). Reviewed business requirements documents to determine the appropriate team member assignments.

2). Reviewed the test plans/scripts developed by each tester in addition to developing my own test scripts/plans. The review would ensure that business requirements were being properly covered by the test plans submitted.

3). Developed release metrics unique to each software rollout to determine the number of existing (unfixed) defects carried over from a previous release were also considered along with the current bugs reported. Provided oversight for the re-testing of new fixes provided by the development team.

COUNTRYWIDE HOME LOANS / Dec. 2001 to May 2003 Senior Analyst – Product Administration

Developed and wrote detailed specifications for web based automated underwriting application. Assisted in the development of new loan programs by obtaining competitor guidelines via the

internet. Developed and formatted excel spreadsheets to report findings and make recommendations. Responsible for facilitating the implementation of revisions and changes to Countrywide’s Online Conventional Technical manual. Assisted production clients with guideline clarifications and the resolution of critical production issues.

Performed UAT role to review CLUES regression testing results in Mercury Test Director. Approved or declined potential Prod release build candidates. Filed defects in Test Director.

Authored Policy and Procedure documents providing instructions for maintaining mortgage insurer relationships, updating the approved Review Appraisers List and the Review of CLUES Regression test cases. Daily use of the following applications: Excel, Turquoise, Edge and AS400.

COUNTRYWIDE HOME LOANS / June-1998 to Dec. 2001Senior Underwriter / Fraud investigator, Quality Control

Audited loans referred for possible fraudulent activities using available search databases such as AutoTrack, ChoicePoint, PC Anywhere; Lexis Nexis, Frauditor, Fradar, DISSCO.

Prepared written reports of findings and presented findings in regular fraud meetings and published findings to loss mitigation.

Assisted in the underwriting of special audit projects involving loan products from all divisions such as CMD, WLD, FSL (Subprime) and CLD.

Functioned as a national contact for fraud assistance requests from CHL branch managers, and production staff members. Provided special investigation assistance to Internal Audit and Loan Administration groups to determine legal liability issues and possible loan repurchases.

COAST FEDERAL BANK 1997 – 1998 Senior Underwriter

Reviewed online credit applications for lending consideration. Obtained property evaluations and title reports from online repositories. Underwrote loans based on conforming, jumbo or bank product guidelines. Consulted loan officers to promote higher quality loan submissions and customer satisfaction.

Developed skills and product knowledge to such a level that million dollar loans were signed off by manager and executive loan committee with limited additional review.

Personal signing authority $500,000. Received certificates for technical training in complex tax return analysis and appraisal review. Designated underwriter for “preferred jumbo loan limit accounts”. Underwrite loans using Coast AUS Gallagher and FHLMC’s AUS Loan Prospector.

North American Mtg. 1994 – 1997 Senior Underwriter

Performed timely credit decisions underwriting numerous loan products including: FHA/VA, Construction, CHFA, MCC, Jumbo loans, FNMA/FHLMC, Silent Community 2nd Trust Deeds, PERS and CHPB. Retail and wholesale underwriting.

Functioned as a team lead developing personalized underwriting services for various brokers. Delegated underwriter for various major mortgage insurers. Underwrite electronically via FNMA’s Desktop Underwriter and No. Amer. AUS. Pilot underwriter for newly developed company products.

Personal signing authority $400,000.00.

Mortgage Guaranty Insurance Corp. (MGIC) 1992 – 1994 Senior Underwriter

Ensured quality standards for loans requiring mortgage insurance. Underwriter for special accounts including: Prudential, PERS, ARCS Mtg., Fleet Mtg. and Bank Boston.

Received certifications for technical training in complex tax return analysis and appraisal review. Signing limit $600,000.00 Underwriter mortgage insurance loans electronically using MGIC AUS.

Independent Contractor 1986 – 1989 Underwriter

Underwrite to specific guidelines for various lenders including: First Interstate, Countrywide, Indy MAC, Great Western, Lockheed Credit Union and Imperial Credit Industries.

Worked as an onsite as a contract mortgage insurance underwriter for insurers such as G.E, PMI and CMAC.

Product lines included FNMA/FHLMC, FHA/VA, 2nd trust deeds and jumbo products.

Cal Fed Mortgage 1986 – 1989 Underwriter

Underwrite loans based on investor compliance to FHA/VA, FNMA/FHLMC guidelines. Retail/ Wholesale loan underwriter. Maintained broker underwriting relationship to 83 mortgage brokers.

FHA certification Chums number (C945)