Noah Levin December 2nd, 2010Human Factors Project Mailing a Package via Fedex.com

Using the Fedex.com “Ship Manager”

1

Mailing a Package

Noah Levin December 2nd, 2010Human Factors Project Mailing a Package via Fedex.com

Package prep is the hard part...

1. Prepare the Package / Shipment

a. Sign in or One-Time Credit Card Shipment

b. Fill out To address and From address

c. Fill out Package / Shipment Details

d. Billing / Optional Services

2. Print Address Label and Postage

3. Mail the Package

2

not observed, though plenty of problems

T A S K A N A L Y S I S

Noah Levin December 2nd, 2010Human Factors Project Mailing a Package via Fedex.com

way

too long

to read

Having trouble? Too bad.

3

no info on dangerous goods

Credit card help?

U S E R S T U D Y

another pop up guide?

?

?what does all this mean?

Noah Levin December 2nd, 2010Human Factors Project Mailing a Package via Fedex.com

Displays, Search, and Memory

• Principals of Display Design & Labeling (Displays: p. 186 – 193, WLLB)No pictorial realism, high info access cost, low predictive aiding, low meaningfulness, poor relatedness / sequence of use

• Parallel Search (Visual Sensory Systems: p. 78 – 81, WLLB)Too many nontargets, poor discriminability, too much visual clutter.

• Working Memory (Cognition: p. 128, 134, WLLB)Lots of pop ups of information sources require large WM demands

4

H U M A N F A C T O R S P R I N C I P A L S

Noah Levin December 2nd, 2010Human Factors Project Mailing a Package via Fedex.com

Provide inline help & instruction

5

D E S I G N S O L U T I O N

Length Width Height

3.  Package  Details Shipment  Details  &  Rates

My  shipment  does  not  contain  dangerous  goods.  (hide  list)

Weight:

FedEx  Ground     $16  4:30pm     Mon     Dec  6th,  2010

FedEz  Express  Saver   $37  4:30PM     Sat     Dec  4th,  2010

FedEx  Priority  Insured   $54  8:00AM     Fri     Dec  3th,  2010

Amount:

Dimensions:

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