FedEx case study - maxnet.co.uk
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Maximum Network Solutions 0333 566 0000 [email protected] www.maxnet.co.uk Be ahead of the game, even when a major crisis happens. GET ON BOARD WITH PROACTIVE MESSAGING. FedEx Connect with your customers regularly & economically. bad experience to a wow experience.
Transcript of FedEx case study - maxnet.co.uk
CONTACT USMaximum Network Solutions
0333 566 [email protected]
$7 MILLION
SAVINGS !(a year) due to reducing
unsuccessful deliveries &
unhappy customers
ZERO
ANGRY CALLSto their contact centre
2,117 CALLSplaced instantly to customers
Be ahead of the game, evenwhen a major crisis happens.
GET ON BOARD WITHPROACTIVE MESSAGING.
FedEx is one of the World's largest
delivery companies, ranked in the
top 3 Globally. They aim to deliver
parcels, documents and freight
around the World safely and on
time.
On 28th March 2017, Queensland-
Australia was battered by a
Category 4 cyclone called Debbie.
With winds gusting at 163mph, and
severe flooding, FedEx were
unable to deliver their parcels
safely or on time.And as you can
imagine customers were left
wondering
Connect with your customersregularly & economically.
"WHEN WILL I RECEIVE MY PARCEL?"
All it took was a quick call to us and we set up
our ProActive Customer Care Solution in a few
hours, overnight.
Every customer of theirs waiting for a delivery
received an automated call informing them of
the situation, the impact, and the key bit when
they could expect their delivery.
Resulting in their customer feedback scores
increasing as customers were so impressed
with the proactive approach they gave
glowing reviews.!
Getting ProActive means that you are changing
around situations that could have been a badexperience to a wow experience.
Don’t just wait for a severe weather crisis to
happen, get in touch and find out how you can use
ProActive for your business and customers today.
